ASDA HOME DELIVERY IS RUBBISH!!!

So this is the third time i've used Asda Home delivery Services having made my purchases online.
the first time the delivery was on time. the second time it was late, but within 30min.
now... no delivery.

so the delivery was suppose to be on sunday 27th Feb 2011 between 12pm - 2pm.
from about 2:15pm i started to call the customer services online help line (0800 952 6060 UK). there was on answer. i continued to hold and call back several times, but to no avail even after calling for 90min there are no answer.

i decided to call my Asda Shopping centre in Leyton. this is the response that i got from them;

ring ring.... can i help you...
so i explained the problem.
they couldnt help me so they transfered me 4 times, until the fourth person said
,
sorry we dont know anything about the home delivery services, we cant help you.

So i then decided to call another local branch in Beckton.

they just put the phone down on me, so i called back and once again... sorry we cant help you.

i've decided i cant do anything about it..... i'm still waiting for my delivery...

Asda... your home delivery service is (S)ugar (H)oney (I)ce (T)ea..... straight up non-sense.