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It's better than fighting for parking: Asda.com
Member Name: areajohn
Advantages: Simple and easy to use, customer service excellent
Disadvantages: Wrong information from some of the emails
Had a recent experience which entailed me using ASDA. Com. My 10 year old daughter was looking for a new pair of jim jams and she had a look around the internet and decided that the set she could not do without, was from the George range at ASDA.
Being her father I look at several aspects when picking clothes (yes I do regard Jim Jams as clothes) for my 10 year old however most of this criteria goes out the window when looking at night clothing. Mainly you don't tend to get crop tops in children's nightwear and the design of these clothes is more angled towards comfort and keeping warm than being trendy. Which is music to my ears.
So the perfect set is in front of me and at a very reasonable price of £6. (second criteria of a father gets a good tick in the box here - its cheap) However the downside is that the nearest ASDA is near to where I work and having a short lunch break dosnt give you much time to shop.
On the website I noticed that you could order and pay for the item on line and then pick it up from the shop. This seemed to answer all the issues as I wouldn't have to worry about stock or was it her size etc etc.
So I filled out the details , selected and paid for the item and almost immediately obtained a confirmation of my purchase from the ASDA website. I knew that I would not be able to pick it up until the Thursday (The day of ordering being Monday night) but this suited as it did say leave 3 to 4 days for delivery to the store .
On the Tuesday I received an email stating that my order had been despatched to the store from the depot and everything was running smoothly, I felt quietly confident in the item being there waiting for me at the store and I would just swoop in on the Thursday and pick it up and again Dad has saved the day with his no nonesense approach to life.
Tuesday Evening (yes less than 8 hrs later) I received another email stating that my order was in the store and awaiting my collection and it would remain there until "Wednesday" .....until Wednesday!!! I wasn't due in until the Thursday and this was Tuesday night. I searched through my emails and it clearly stated that the item would be in the store for 14 days and you could extend this if you wished.
During the Wednesday I thought of nothing else other than the tears rolling down my daughters face (sorry a bit of licence here) and the jimmy jammers going back to the lonely depot never to be bought and delivered again.
Thursday lunchtime came and I raced to the ASDA near my work, I went so fast into the store I missed the counter that said "pick up point" and had to ask someone where to go. A very nice 60 year old lady stood behind the counter and I was unsure that my explanation (Repeating what I have written above) was making any sense to the lady and I slowly lost faith in the prospect of me walking out of the store with the said items.
The Lady calmly said that the email had been mistaken and she asked for my order number and the card I had paid on line with. After giving these details she went to a cupboard and pulled out my package. After handing it to me she realised the computer system was down and she wasn't daunted by this one little bit.
She wrote the order number on a piece of paper and the item and also asked me to sign to say it had been collected. Turnaround for the whole experience in the shop was about 2 minutes!!! She still had the calmness and collectiveness to ask "was there anything else I can help you with?"
The online system is easy to use, the ordering and paying is easy to use, the collection point in store is easy to see (if your not in a rush). The collection is easy, the service I received was second to none. Well done ASDA and it's a shame your shop isn't closer to me for the family weekly shop.
Summary: All round easy ordering system and the item was as described and easy to pick up . Excellent
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