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      09.09.2014 19:52
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      One of my favorite websites, always with great offers and discounts.

      I have been using asos for that long, I can't even remember how I first found out about it, but I'm so glad I did. I now use ASOS all the time, and probably visit the website more than twice a week.

      Firstly I think their own brand clothes are amazing. If I ever need something, this website is the first place I will visit. It just makes it even better that students get 10% off all the time with the odd 20% and 25% discounts. I find that the majority of ASOS own brand clothes are made of high quality, last for ages and are usually readily available in a variety of colours and sizes which means you usually always manage to get what you want.

      As well as own brand, they also stock hundreds of other designers from New Look to Juicy Couture, all of which are included in student discount so long as they are full priced. It's great to browse so many designers in one place and compare similar items from different brands.

      The range of make-up on ASOS is also quite good, there are often a huge range of shoes and my boyfriend also says the men's section is good, with loads of choice.

      I would absolutely reccomend this website to anyone, and would also say to get the £9.99 offer of free next day delivery unlimited for a year, with the chance to shop until 9 or 10pm and still get it the next day! Returns are straightforward and I think overall ASOS is one of the best websites for men and women! :)

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        03.12.2013 04:32

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        Great

        I spend a lot of time browsing the ASOS site and app! The site is well laid out and easy to use and the app is even better! I like that ASOS provides a wide range of clothes and accessories, from coats to necklaces, and that there is a huge variety of brands and prices. ASOS' own brand label is of very good quality and is great value for money. I have bought several t-shirts and hooded tops from their own brand make and they have lasted me a great length of time. The material seems to be of good quality and is very hard-wearing.

        The customer service at ASOS cannot be faulted and my deliveries have always arrived within the specified time. The only problem I have ever had with the site is when I was sent the wrong size of hooded top. I contacted them about this problem and received a prompt reply. I returned the item using the return label provided and received my item in the correct size very quickly. I was kept up to date every step of the way.

        Overall ASOS provides great clothes and their service cannot be faulted.

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        20.10.2013 00:57
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        ASOS Success

        This is a review of ASOS - the online clothes retailer. This is a review specifically of the ASOS store - although the ASOS website also contains -
        ASOS Marketplace (where independent sellers and boutiques sell their wares)
        ASOS Fashion Finder/Outfits and Looks (links to fashion blogs and suggested outfits/up to date trends)

        www.asos.com

        *What is it?*

        ASOS is an online department store specialising in clothes, shoes, bags and accessories for men and women - although they also sell some make-up, beauty products and gifts. They stock 850 brands including other retailers such as River Island, New Look and (most recently) Primark. In addition to high street brands they also stock a lot of designer labels such as Arrogant Cat, Gwen Stefani's Lamb and Motel ASOS also have their own brand of clothes which tends to be cheap and cheerful. They also have fairly recently added an 'extra size' ASOS brand which caters for larger sizes, as well as maternity wear range.

        *The wesbite and navigation*

        The website seems fairly reliable and easy to navigate. In all the time I have used it (which is several years now) I have found it down once or twice for maintenance which is a bit disappointing - although it never seems to be down for long.

        In terms of filters these are contained at the left hand side of the website and you can filter searches according to size, colour and style amongst various other things. Due to the large amount of stock ASOS have I do find this useful. You can also choose how many items you view on a page at a time. I tend to find the 'what's new' filter which is at the top of the page really useful as I can pick up on recent trends and season specific clothes (eg. jumpers at winter time). If you know what you want you can also 'google' search in the box at the top and 9/10 I can easily find what I want - you also get the option at this point of splitting your search into men or women.

        I haven't had much experience of ASOS marketplace which is separate to this site, however wonder if it would be useful if ASOS marketplace stock was included in this main search to avoid you having to search separately. Understandably this would be a LOT of stock so may on reflection make searching even more difficult.

        ASOS is an international website and there is a currency convertor at the top right hand side of the website meaning that you can change the currency according to where you are.

        *The service*

        In order to use ASOS you must have an ASOS account although this is really easy and quick to create and once it's done you just need to sign in each time you buy. Most major cards are accepted - although I find paypal much easier and an efficient way to pay.

        On ordering you get a confirmation of your order receipt and when it has been sent to courier you get an email to let you know it has been dispatched - which in my experience is always just a few hours afterwards. This is great but if you do have a change of mind after purchase it doesn't given you long to 'go back' on your order.

        There are different delivery options available and you can pay extra for next day delivery. I never do this though as
        a) most of the time if you spend over a certain amount you get next day for free
        b) I have never experienced an order taking longer than 3-5 days

        Because of the free delivery options I tend to prefer to buy my River Island stuff from here too (if it is stock that is) as River Island charged £3.95 for delivery.

        Delivery is very reliable and made by courier. If the package is too big for the letterbox you need to be in and sometimes have to sign for it - when small enough they just post through the box and also seem happy to leave with neighbours or in recycling boxes etc at your request.

        Usually my stuff has been packaged in the silver ASOS plastic bags and are securely wrapped. Sometimes if I have ordered shoes or have made a big order it will come in an ASOS brown box. In the years I have used ASOS (and I use the site at least once a month) I have never had a late delivery, a delivery not turn up or missing items.

        As you don't get the benefit of trying things on before you buy I do tend to return a lot and have never had any issues with it. Returns are within 28 days and you can make via post or collect (free of charge). The returns form is easy to use and I just repackage in the original packaging. I have never had any queries about returns and usually find the money redeposited in my account within 14 days. Sometimes it has been a little longer and I have contacted ASOS by email - their responses are always very quick and the staff seem pleasant.

        *Other stuff to know*

        You can place items in your bag for up to 60 days - which is great as some sites only allow you to place for a few hours. It is important to remember that this does not reserve stock though - and stock will only be reserved for 60 minutes, which is standard for most sites.

        10% student discount - which is really easy to use (unlike the Dorothy Perkins website which always seemed to previously reject my number - perhaps it has improved now).

        If you shop via nectar e-shops you can get nectar points.

        Gift vouchers available.

        You can also chat with a personal stylist online - although I have never used this service so cannot comment.

        *Recommended?*

        Absolutely - fast, efficient service - I could happily never step in a shop again!

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          20.09.2013 07:14
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          Can't fault it really!

          I spend way too much time and money on this site! The first thing I like about ASOS is the free delivery option, which saves a lot of money when you place regular orders. It is the only online fashion retailer that I know of that offers free delivery, the new look, river island, dorothy perkins, topshop sites all charge quite a bit for postage so it is a really great saving.

          When I first began shopping with ASOS I thought that because the delivery was free it would take much longer for my things to arrive but over the course of about 2 years I've never waited longer than a week, the service is excellent. No lost or damaged parcels either which is a problem I've had with a few other online retailers. ASOS use a couple of different packaging methods, usually a plastic mailing bag for clothes with the clothes and receipt folded neatly inside and a cardboard box for shoes, jewellery, make-up and other items, but in the past there have been times when a t-shirt, a single lipstick or a pair of knickers has arrived in a cardboard box big enough to fit a pair of shoes in which was laughable and a total waste of packaging however in recent months this hasn't happened so I think they've thankfully realised how silly that packaging method was.

          ASOS send parcels via a courier, usually Hermes, the delivery people I've had have always been chatty and friendly towards me, never had any problem with delivery at all. Parcels rarely need signing for which is good as I work during the day so am not home to sign for parcels, sometimes they do (hardly ever) and sometimes they don't (99% of the time) I don't know why some do need signing for and some don't, seems a little bit strange but it isn't something that puts me off using the site because the courier always leaves a card with information on how to arrange re-delivery.

          While shopping on ASOS it is easy to spend hours of there looking at all the clothes, this is thanks to the attractive, eye-catching layout of the site. The site has quite large pictures showing the models wearing the clothes and once you click on one picture there is also a slideshow on the right hand side showing items similar to the item of clothing you've clicked on, this includes prices and through this I've found a lot of bargains and also a few things I wouldn't usually wear, it's a good way of finding hidden gems, as sometimes items don't show up in searches for some reason.

          The clothes themselves vary in quality as ASOS sell a lot of different brands of clothing, including new look and river Island and more recently they've been selling primark clothes. They do have their own range of clothing most of which is reasonably priced in my opinion but a small majority of the prices are a bit extortionate and silly. The quality of the clothes I've ordered from ASOS that have been their own brand have been 99% good quality, the only problem I had was when a vest became bobbly and shapeless after literally two washes but it only cost me £3 so can't complain too much! ASOS prices vary hugely, there are clothes in there that are real bargains but also some of the items are aimed more towards people who have a very expensive taste in clothes (I saw a plain, very basic top from some obscure designer on there not long ago for over £200...!)

          All in all this is a good site. There is lots of variety and the service is good, and payment is secure and fuss-free.

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            27.08.2012 18:32

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            Once you've tried it, you'll be on it all the time!

            Now I think I speak for many girls when I say the more clothes the better! Although I sometimes look in the mirror at myself in a whole new outfit that I've bought for under £50 and hate the materialistic bubble I find myself in when it comes to clothes... I find comfort in the fact that all this was under £50.
            ASOS is a great place for clothes hoarders with hundreds of products and no dreaded delivery charge! As with any online retailer the product quality is always going to be a bit of a risk, but out of all online shops I trust ASOS the most! Many of the products are from known and trusted brands such as River Island, Motel and so on. Also with many pictures taken from multiple angles and a zoom that might even show up the models imperfections (if they weren't edited out) they are about as honest as they can get! Disregarding the fact it might not look as good on you as it does on this pretty skinny tanned tall lady... but even then the return is free!
            Asos market place is a nice addition and a clever move by ASOS to jump on the vintage bandwagon. It gives the opportunity for small clothing companies to play with the big boys. There are some good bargains to be found however going through products can be very tedious so personally I would stick to Ebay, Etsy etc for the bargains and only snoop on ASOS market place if you are in search of a new small independent brand to support or have the determination and time to kill to make it worth it.

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            02.08.2012 19:33
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            Brilliant all round shop and stocks a variety of products which are worth having a look at.

            I have been shopping on ASOS for a few years now and i absolutely love it!! I tend to buy just ASOS clothing because it is a really good price compared to other brands and i think the quality of their products is absolutely brilliant.

            I have brought a number of things over the years from ASOS which included womens clothing, mens clothing for my partner, hair and beauty and if i am honest i tend to buy things that are in the sale so i dont spend alot of money on items and i can honestly say i have never been disappointed. If i have brought an item that isnt the correct size for me due to me ordering the wrong size i find it so easy to return or do an exchange by post and i find it hassle free.

            I think the delivery prices are good too as they offer different options and sometimes offer free delivery which is even better. I even love to buy friends gifts from there as i know i can always return if they are incorrect.

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              26.06.2012 23:46
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              Some great items for great prices.

              I have been pondering about on ASOS for a while now, at least a year, I like to browse mainly for dresses and shoes as the shops around are rubbish and mainly closed down. Therefore I like to have a look online every now and then to pick up a couple of dresses for nights out so that I am not caught in that awkward situation when someone else turns up wearing the same thing! (How awkward is that though really?).

              Anyway, recently I saw a dress that I liked, kept it in my saved items which get held there for a month and kept it there until I could afford it. Once I was payed I thought that I would buy said dress and paid for it, of course silly me, I didn't click the size that I wanted and it turned up in a size 18 (not my size). I got the confirmation email and quickly replied to ask if I could switch it to my correct size and they didn't reply. Two days later the dress arrived, although lovely, It was far too big for me and sent it back using the returns slip and free post ticket. That same day I ordered the dress again, but this time i actually checked it was the correct size and paid. I got the confirmation though, checked it again and all was good. The next day it arrived and low and behold it arrived in the wrong flaming size again! I am reluctant to order it for a third time as I have a feeling that this is just going to keep happening!

              Either way, I shall tell you a bit more about the site.

              ASOS stands for 'As seen on screen' and features a lot of clothes as worn by celebrities and such, it has a wide variety of clothes for both men and women including shoes, accessories and even things like fragrance and makeup.

              Each categories of clothes has different options, so lets take my dress for example; it asked me what type of dress I was looking for, colour, size, and also a price range. I particularly like the price range function as it is a slider and you can slide it from the minimum price to the highest, and there is a wide range of prices on there, mainly because some of the clothes are designer. Whatever you chose to look for can be changed at any time i.e if you opted for a black dress, you can also include white or patterned etc.

              The site, like other online shops accepts most credit and debit cards and offers a range of delivery options. They offer free standard delivery, or you can pay £3.95 to ensure delivery between 3-5 days or next day delivery, whichever suits your needs the most. I personally like this feature as sometimes I can be impatient and want things straight away.

              I would advise you to have a look on this site as they really do have a lot to offer and always have a sale on where some fantastic bargains can be found!

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                13.06.2012 23:05

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                100% for the online shopping experience

                asos.com is simply brilliant. it comes as no surprise to me that asos.com are such a popular retail store to purchase from. their site is laid out well and is easy to use, there are sections for both women and men, they do a 10% student discount, there is constantly a sale, you can search for clothing in the style of your favourite celebrity, there is all sorts of accessories as well as basic clothes, asos do a really wide range of sizes, and the clothes are very diverse in nature as not only does asos.com do their own brand at an affordable, and relatively cheap price, they do designer brands so this site is for a wide range of people with different financial circumstances. You can also search by the colour you want your clothes in, as well as the type of item, for example type of shoe. You can also search by brand and pricing. When you have ordered your item, the item gets to you in not very much time at all, you have to pay a slight fee if you would like next day delivery or delivery within 3-5 days. however, asos deserve their great reputation and popularity, highly recommended

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                12.06.2012 23:37
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                The best online retailer.

                I guess it seems foolish to explain what ASOS is, it is so successful that even my mother knows it!
                An online store selling clothing, accessories & beauty & hygiene products for men & women, as well as feauturing blog pages & fashion updates & sending out a regular fashion magazine to their customers, ASOS is definitely a household name.

                As a twenty-something girl, it is natural that this will focus on their products for females!
                They feature a lot of brand names, from the pretty pricey (200 pounds & up for a dress!) to high street brands, & their own brand too, which generaly includes copies of more expensive clothes & basics at a pretty good price.

                I've used ASOS literally hundreds of times over the last 10 years, both in France & the UK. They offer free delivery, including internationally, although the international delivery can be a little slow. Their returns are free too! In my experience, their delivery estimates are accurate & I have never had a problem with their refunds policy, always receiving a prompt confirmation of my return/exchange & the refund in due course. I also find their info about delivery prices & options to be easy to follow too, & they feature updates when your delivery may be affected ie. during bank holidays, which is efficient.

                It did occur ONCE that I paid a little extra for delivery to make sure I would have a dress I'd ordered ready for a party, & it showed up at my house 2 days after. Hmpf. But I will admit that this was one single time out of many, so I don't really have a problem with that.

                My major problem with ASOS is their sizing. I have bought size 6 dresses (what I normally wear) that have been like tents on me, or trousers that hang from my hips, whereas othertimes the same size will fit me perfectly. This has led me to usually buy with lower expectations as I know the clothes may be going back! This happens in a lot of stores but I think it is particularly bad with ASOS!

                One final point is the HUGE range of choice, which I often find overwhelming, although they do give the option to filter by brand, type, colour, size & price, meaning you can eliminate any options that are out of stock in your size which saves a lot of time!

                Overall, I would absolutely recommend ASOS. They offer great choice, great service, & often, great value too.

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                  07.06.2012 18:10

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                  returns procedure is now brilliant.

                  ASOS is an online fashion retail website that have a large range of clothing, bags and shoes at great prices. They also do great sales (Which seem to be constant) and discount designer clothing. They have most the biggest brands and are always on trend.

                  Credit where credit is due, i have to say that ASOS have really gotten their act together in terms of customer services recently.

                  I've been using the website since back in the day, when they still called themselves As Seen On Screen and focused on a small number of products that celebrities had been seen wearing. I remember returning a product to them a few years back and it taking me several months to acknowledge me and sort out a refund. It was a right carry on but obviously they have listened to their customers and got their act together.

                  I've returned two products recently. The first again they didn't acknowledge. No emails to say they'd received it, no refund, nothing, i thought it was as in the old days so i got ready for a fight. Sent my first emailing asking why i hadn't heard anything, they said send us a copy of your proof of postage and so i scanned it and emailed it straight to them. I had a full refund within two days was impressed.

                  The second time went a bit smoother. Two days after posting my item back i received an email to confirm that they had processed my return and then a refund in my bank account shortly after. Returns are also now free either through royal mail (At any post office) or through the Collection+ services that has quite a few corner shops and supermarkets that you can take the item to. There's also a collection service for £2.95 but i've never used it so can't really say how good it is.

                  Overall am a lot more impressed with ASOS than i used to be.

                  This review is published under my user name on both Ciao and Dooyoo.
                  June 2012

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                  30.04.2012 00:16

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                  Overall, really good, sometimes not the best quality, but price is good

                  ASOS is one the only clothing sites that offers something for all people and sizes. It has a range of clothes that suits everyone and different styles. One thing I love is that they offer different colours for dresses and tops and not everyone on the street would be wearing the same thing unlike stuff you buy from Topshop or Warehouse.

                  ASOS are unique, in the fact that they offer free delivery and free returns. It is such a good idea to order anything, no matter how much it is and then try it on at home and if you don't like it, just package it up in the reuseable boxes or bags and send it back... FOR FREE.

                  The quality varies on depending on the product and make. ASOS sells branded items such as warehouse, FCUK, River Island and Fred Perry. The website is easy to use and you are able to define searches so it suits what you are looking for (i.e, size, colour etc).

                  I like how ASOS offer student discount and on some occasion it goes up to 20%. There are always ASOS codes wondering around online and is great to use when buying expensive items such as Uggs.

                  The only problem is that you can only use one code per transaction. If you spend £100 or more, ASOS offer free next day delivery but in order to access the offer, you cannot use student discount.

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                  14.03.2012 12:17

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                  Better than other shops selling fashion.

                  Asos does have good customer service that means that all enquiries are dealt with promptly, they despatch the goods the next day after the order has been placed and if the package gets lost in post, they refund without hassle. I also like the catwalk presentation on their website because it gives you a rough idea what the garment looks like when on (if you are as pretty, thin and tall as their models are :-). They do e-gift vouchers. They offer free worldwide delivery and this is quite extraordinary. They give discount codes when something goes wrong on their side. Once they sent me a different product by mistake so it was a bit of a hassle to post it back though they refunded all the costs promptly. Another time when I wasn´t happy was when I bought "one size" socks but in fact it was clearly socks in a large size (and it said so on the packaging). As I have very small feet, it was wasted money because they said they wouldn´t refund the return postage if I decided to send them back. I think they should have because I was mislead by the description that made me think that the socks would fit. I can´t give more than 4 stars because of these incidents. The bottom line is that if you buy clothes online, you waste time and money on the returns so I have decided to do all my clothes and shoe shopping in the real shops from now onwards.

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                  06.01.2012 14:39
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                  one of my first ports of call for all things fashion!

                  I first came across ASOS 4 years ago when looking for prom dresses. I had never heard of them before but was amazed at the wide range of clothes and accessories they have on offer. They are an online fashion and beauty department store. They have a massive range of clothing, aimed at a 16-25 sort of age group, although there is a lot of things on there that could be worn by any generation. The website is visually pleasing and easy to use. The clothes are reasonable prices.

                  Departments:

                  Like a department store, all of the departments are separated into categories, making the site easy to navigate.
                  There are three main headings: Women, Men and Buy and Sell. There is also a blog section and a part of the website that creates looks for you. The Women's department has clothes, shoes, accessories, underwear, jewellery and beauty products from a wide range of different brands including their own clothing and jewellery ranges. The Men's department also has this.
                  The buy and sell department is a bit like Ebay where you can buy and sell unwanted clothing.

                  Service and Quality

                  Since I first discovered ASOS, I have ordered quite a lot of clothes from there. I have also ordered makeup and on occasions bits of jewellery. Whenever I have ordered anything the packages have come swiftly and have been in good condition.
                  The clothes are gorgeous, good quality and durable. Some of the clothes I have bought have lasted me years without a problem! ASOS own make of clothes are as nice as they look in the pictures, and a good variety of sizes. There is something for everyone and a good basic range for if you just want a basic vest top or cardigan. There is also a plus size range and a maternity range.
                  The delivery is also very reasonable. Their Style Saver delivery is free and comes within 6 working days. Their standard delivery is £3.95 and is delivered within 3 working days and their next day delivery is £5.95.

                  Overall I think ASOS is the way forward in online fashion and shopping, proving you don't have to shop designer to be fashionable!

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                  06.08.2011 20:16
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                  Overall very decent

                  Ok, so who are ASOS.com? Well they a very large clothes website who started out back in June 2000, the turn of the new millenium and is the UK's largest online-only clothes retailer. It's based in offices in Camden in London and has over 30,000 items aimed at 16 to mid-30 year olds.

                  The website is rather attractive in terms of style itself and very simple to navigate, at the top of the page when you enter the site it has five menus on the top left which are "women", "men", "marketplace" "outlets & looks" and "blogs". In the centre of the homepage it usually has adverts about Womens Sales and Mens Sales. Plus at the bottom you have text links to get help & answers to questions, contact information if you need any help with your order, social network links to "follow" ASOS on the likes of Facebook & Twitter and more corporate info like jobs and investor information.

                  The drop down menu's at the top for 'Women' and 'Men' will make a box appear where you will find the different "departments" within the store. Here you can easilly find the types of clothes your after, it's very easy to click on one to go directly to, for example mens T-shirts or mens shoes or womans dresses.

                  When your looking at a specific department, for example lets take mens t-shirts, it will show you every men's t-shirt that ASOS has available (at time of writing this thats 742) its then so easy to quickly narrow down the search to be more specific to what your after you can narrow down by things like colour & size, brand and price. So if your looking for a medium white tshirt by Diesel then narrow down the search or alternatively scroll through the pages and see what you fancy. You can also sort the items into price order either lowest to highest or vice versa.

                  The item pages look very good too, plain and simple yet stylish and easy to navigate, on the left you have a photo of item which you can zoom in & out of to get a closer look of the item, I like this because it helps you see the detailing of logos/graphics/text better you can also see the item better when you zoom out & enlarge the photo, a lot of items also now have a video aswell so you can see it modelled in 360degrees meaning you can see the whole item and how it looks. on the right of the page you see other similar items that ASOS recommends you might like if you like the one your looking at. In the middle is a box with item details like how to look after the item which is handy gives you washing tips to help keep it stylish for longer, it also tells you about the size & fit including model stats to see how it fits on them and that helps give you an idea how it might fit on you. Theres also a box to click for delivery & returns information too. Speaking of delivery ASOS provides FREE worldwide delivery so no matter where in the world you are, its FREE to get items delivered from ASOS anywhere in the world, other websites can charge for a fortune for international delivery. I've had items delivered to me in the UK and as I work abroad at times too, i've had items delivered to Greece too. Had a bit of a problem with my order to Greece but thats the postal system there and ASOS sorted it out no problems.

                  Then the order process, its very simple, on the item page you select the colour your after from a drop down menu in the centre of the page and your size from another drop down menu on the centre page and click the colourful "ADD TO BAG" button this items the item to your virtual shopping basket. Then it gives you the option to login to your account and if you dont have one you can register, its FREE and means you dont have to keep adding your details everytime you shop, which I like as it makes it easier & quicker. From there its very easy you can see all the items in your basket and select your billing & shipping addresses and make payment.

                  ASOS is a really simple site to use and although I have had one delivery nightmare I have used them a few times and I am impressed and their customer services respond to emails within 4 hours even during the night which is quite amazing no other online retailer does that from my experience. Only problem was I made a complaint about the one delivery issue and wasn't happy with the response to my email, I replied and another member of staff sent me the exact same email response as her colleague so it was clearly a pre-written response they send out generally to everyone this annoyed me so I told them so and no apology it made me feel like the service wasn't personal and I was just an order number not a person (customer) but apart from that and the stupid prices on some of their designer items which can be cheaper in Harrods, John Lewis or Selfridges, I would recommend ASOS infact I am writing this as I place an order for some new work shoes.

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                    19.06.2011 17:42
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                    Keep your eyes peeled for good deals on your favourite brands but make sure to compare prices

                    I feel in love with ASOS when I first moved to the UK a couple of years ago and found it a good way to stock up on winter clothes like jumpers and cardigans as I didn't have many.

                    The site is very easy to use and includes a large stock of high street brands as well as designer brands. A lot of filtering options are available where you can filter by size, brand or even colour amongst other things. You can also sort by price or new arrivals. Once you click on an item, pictures are provided for all colours which I find very useful. They also usually have a few pictures from different angles and close ups. In many cases you can also watch a short video of the model wearing the garment. The also list in the decision the height of the model and the size she is wearing or the length of the piece. So you can get a pretty good idea of what you are buying before making you decision.

                    standard delivery is free and usually arrives very promptly sometimes even faster than the time they state. Your tings are packaged well with each piece in it's own little plastic bag. Returns are hassle free, you just drop it off at the courier which usually has many branches so from my experience in London it's easy to find one close by. I tried both returns and exchanges and in both cases my request was processed in around a week. Customer service is very friendly and respond fast. However in one case I ordered an underwear set and one part was missing. When I contacted them they refunded the price of the missing piece as they didn't have it anymore in my size. Being part of a set, I thought they should have offered something more. The did offer to refund the other piece's price if I returned it. But it was too much hassle for a few pounds and returns where not free at that time so I would have had to pay for postage so I felt a bit cheated.

                    My strategy was I would look at sale items and it was always possible to get a nice jumper or dress for not more than 8 pounds. I did by a lot of their own brand which to me looked high quality and had nice basic designs and was (when on sale) very cheap. I also managed to buy some other brands like Miss Sixty for a lot less. However, after about a year of many many orders. I noticed that the quality of their own brand wasn't that good. After only a few washes, they were really not suitable for wearing in public. The stitching of one dress just came of in some parts and jumpers looked like they were worn for years. They didn't even get a proper one year wear, as I bought a lot and was rotating quite a lot. I completely avoided their brand after that, unless it was very cheap where it was ok not to expect more than a year from it.

                    I still buy from them but limit myself to brands I know.

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