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ASOS - beware of the drama!
Member Name: anniej
Advantages: huge range of high street and designer names/quality/prices
Disadvantages: a very large amount of people experience severe problems shopping with ASOS
As far as online fashion stores go, I'd say ASOS has become one of the biggest. Their range of clothing and accessories are ever-growing, offering for men, women, and now kids, and the site provides both ASOS brand clothing and popular designer names. They offer sales regularly, discount codes, and also now feature a free delivery option.
ASOS Life is an online community run by ASOS on the site, where users can talk to other shoppers and members of the ASOS team, blog about their fashion love, read blog posts by members of the ASOS team about new trends or new ASOS models, and enter competitions that are run regularly by ASOS. There is also an ASOS magazine, featuring well known celebrities and up-and-coming style icons, and if you read it and see something you like, it is all sold on the ASOS website.
When contacting ASOS, whether on their Facebook page, the staff's Twitter pages, or on ASOS Life, I have found, so far, that they are quick to respond and really quite helpful. My items have always been shipped quite quickly.
However, I do not tend to buy more than one thing at a time from ASOS, mainly because I have little money at the moment. I have friends who do go on a little shopping spree on ASOS from time to time, and they have experienced terrible service. Searching through blog posts on ASOS Life, it is clear to see that an alarmingly large amount of people have also experienced terrible service from ASOS. Missing items, wrong items being shipped, wrong sizes, hard time returning and exchanging items, original item selling out before problem is resolved - pretty much everything you can thing of going wrong, it seems it has!
A friend of mine ordered a pair of jeans and a dress. She received two pairs of jeans. After contacting, ASOS allowed her to keep the extra jeans, but refunded the dress and offered her a 10% discount code. She visted ASOS again, after this kind gesture, and bought a few items of gym clothing and, again, ordered the dress. The gym items came, and, instead of the dress, she recieved another pair of jeans, though this wasn't even the same size as the dress she ordered. More contacting and complaining, though this time she was ignored several times, and after a lot of hassle ASOS discontinued the dress after it sold out, so she was unable to order it again!
I have read very many horror stories similar to this one, and so now fear being stuck with this sort of drama. I think I'll continue to tread lightly in my ASOS shopping, but with such a huge range of quality clothes I don't think it's enough to put me off... well, not until I experience such drama myself, anyway!
Summary: read ASOS Life blogs and, if ordering a lot of items, be aware that problems may occur.