Newest Review: ... from coats to necklaces, and that there is a huge variety of brands and prices. ASOS' own brand label is of very good quality ... more
Great site if you are carefull
Member Name: nadia_shhh
Advantages: easy to use site, fast delivery, can find good deals
Disadvantages: own brand quality not so good
I feel in love with ASOS when I first moved to the UK a couple of years ago and found it a good way to stock up on winter clothes like jumpers and cardigans as I didn't have many.
The site is very easy to use and includes a large stock of high street brands as well as designer brands. A lot of filtering options are available where you can filter by size, brand or even colour amongst other things. You can also sort by price or new arrivals. Once you click on an item, pictures are provided for all colours which I find very useful. They also usually have a few pictures from different angles and close ups. In many cases you can also watch a short video of the model wearing the garment. The also list in the decision the height of the model and the size she is wearing or the length of the piece. So you can get a pretty good idea of what you are buying before making you decision.
standard delivery is free and usually arrives very promptly sometimes even faster than the time they state. Your tings are packaged well with each piece in it's own little plastic bag. Returns are hassle free, you just drop it off at the courier which usually has many branches so from my experience in London it's easy to find one close by. I tried both returns and exchanges and in both cases my request was processed in around a week. Customer service is very friendly and respond fast. However in one case I ordered an underwear set and one part was missing. When I contacted them they refunded the price of the missing piece as they didn't have it anymore in my size. Being part of a set, I thought they should have offered something more. The did offer to refund the other piece's price if I returned it. But it was too much hassle for a few pounds and returns where not free at that time so I would have had to pay for postage so I felt a bit cheated.
My strategy was I would look at sale items and it was always possible to get a nice jumper or dress for not more than 8 pounds. I did by a lot of their own brand which to me looked high quality and had nice basic designs and was (when on sale) very cheap. I also managed to buy some other brands like Miss Sixty for a lot less. However, after about a year of many many orders. I noticed that the quality of their own brand wasn't that good. After only a few washes, they were really not suitable for wearing in public. The stitching of one dress just came of in some parts and jumpers looked like they were worn for years. They didn't even get a proper one year wear, as I bought a lot and was rotating quite a lot. I completely avoided their brand after that, unless it was very cheap where it was ok not to expect more than a year from it.
I still buy from them but limit myself to brands I know.
Summary: Keep your eyes peeled for good deals on your favourite brands but make sure to compare prices