This is the worst company I have ever dealt with.I placed an order with them on the 18th october, I am still waiting 11days later. They state that they deliver within 2 days.I have e-mailed them 4 times & they haven't had the decency to reply. Buyer beware.
Just purchased the SLx6B from beststuff. !st class service, brand new goods, amazing price!! Nothing but praise for these guys. I work for a company that retails across the web and printed page and we could learn a thing or two from them. As for the web site, it looks like a home page but it works and I'd rather the latter than eye candy and no service. If you can give confidence through levels of service the adage "first impressions count" really rings true.
I feel really guilty about the title I have chosen, I would have liked to have ended it with a question mark as I am not too sure whether this is the case with all purchases from this company. If anyone else has had any experience of Beststuff, I would welcome any comments. There, that’s the apology out of the way with for the title! What is Beststuff.co.uk ----------------------- Beststuff is an online electrical retailer, but what makes them so different is the fact that they only sell one product in each category. These categories can differ by price or by features. So for example, in their video selection the categories are split up into 4 price ranges; best VCR under £150, under £175, £200 and £250. But this can vary. If you look at the TV’s the categories are split by screen size. So if you are looking for a wide range of products….you can stop here, cos’ Beststuff ‘aint gonna help you! They say they only stock the best of a particular product and in order for them to determine what this product will be, they say they use retailer, manufacturer and consumer recommendations. They stock the BIG names which is good and also say (in a roundabout fashion!) that they don’t sell products that exploit cheap labour (now, I’m not so sure about that one so I will leave it for you to judge, but aren’t most electrical products nowadays produced using cheap labour in places like Indonesia???). The Website ----------- This is very basic – very novice looking. I think I could manage to design a site like this! But then again, looks can sometimes be deceiving can’t they? It is very easy to navigate around this site as they don’t actually sell that many products! It was quite a novelty being actually able to find my way back to the home page without getting lost in a maze (when this happens my spending goes berserk and I start buying things I see on impulse &
#8211; I am very much an impulse buyer!!). There are huge buttons for which to navigate around the site – very easy to understand and you can’t really miss them (was the designer of this site a fan of automatic buttons in Excel and Access – looks like it!). The site could really be a bit more imaginative and professional though – I am sure that would increase sales! There is a search facility but I see little point in this as you can get around their entire range in the matter of minutes! It did work when I typed in ice cream though, and took me to the ice cream makers but I had to go via another search facility first so it would have been just as easy to browse! With each product you always get a ‘Why is it best?’ button – where they justify their choice for selling a particular product. This normally includes the features and specifications. These are worded so even the most technophobic person can understand it – a good feature for me! Sometimes they have a ‘Jargon Buster’ button for any particularly complicated terms again, incase you are like me! The pictures are relatively clear, although as my experience below shows, you cannot always be sure of the colour. From the product page you can just click on ‘Add to cart’ and boomp (!) its there! Its as easy as that, and as soon as you want to proceed to the checkout – another simplistic button takes you directly there! They also offer a no quibble 28 day guarantee, during which time you can return whatever you have bought for a full refund, for whatever reasons. They also offer the standard 1 year manufacturer guarantee on all products. Delivery -------- Postage and packing is completely free – the price you see on the website is the total price you pay. They say that they achieve a delivery of 70% of their orders in less than 48 hours, which to me is pretty impressive if
you compare them to the likes of Jungle.com who take about a week! Security -------- The site is approved by Which? I-Stores and Shop Spy and includes a secure server when you are processing your order. This is quite impressive for a company of this size. They also pledge not to sell your details. Before you are allowed to finalise your payment you are passed through to a page which tells you that the secure system may not work if you have an old browser and gives you a telephone number to phone through your order if you are worried about security. I must also say that a telephone, fax and address is given through a link on the first page and looks like it is likely to be someone’s actual house. So if you have any problems I suppose you could always turn up at their house to beat them up!!! (not recommended!) Payment can be made online, by fax or phone with Visa, Mastercard, Switch or Delta, and they only deliver to the card holders home address for security reasons (unless special circumstances) as they say that 5% of all transactions on their site are attempts at fraud. Prices and Products ------------------- Some top of the range products are featured, for example a Dyson vacuum cleaner and Philips TV. I did a search on a few of the products and couldn’t find them any cheaper including delivery so you are unlikely to get ripped off price-wise. They also stock some lesser known makes which I couldn’t find price comparisons of. Products stocked range from bits for your pc, home entertainment and cleaning systems. My Experience ------------- Yep! I have been shopping again – all in the name of research of course! My home telephone suddenly conked out on me last week and I needed to buy another quickly. I had an analogue cordless phone and decided that this would be a good time to update and get a DECT cordless phone. But I wanted one cheaply!!! The cheapest tha
t I found in the mainstream retailers were around £60 for quite horrid looking models – I wanted something a bit stylish but didn’t want to pay stylish money!! Then, I remembered this site that I had come across a while ago. Looked, and….I saw a DECT phone for £49.50 including delivery – an absolute BARGAIN! (or so I thought!). The site clearly stated that these phones had recently been discontinued after being sold for nearly 2 years, that was ok – I just wanted a nice looking phone. The phone looked black in the picture so that was fine. My credit card ‘jumped’ out of my purse and I bought my bargain £49.50 DECT phone. I ordered on the Saturday night (have I nothing else to do with my time apart from shop?!) and I received a confirmation e-mail directly from the proprietor (Steve) on the Sunday. I received another e-mail on Monday to let me know that my order had been dispatched and should arrive the following day (and if it didn’t, to get in touch with him). They even gave me a link to the City Link (courier website) and my order reference in case I wanted to track my order further! Wow! How’s that for service and efficiency! Next day, I am delighted to say it arrived wrapped securely in bubble wrap. My first impressions were that the box seemed a bit tatty. Not as in kicked around the floor or anything (!), but as though it had been opened before, it had a bit of a dent in the middle too. As long as my phone was ok, that’s all that counted…..but it wasn’t! The base unit and accessories were fine but the actual handset had a deep scratch across the numbers and the brand label on the reverse had started to become worn away. THIS PHONE HAD OBVIOUSLY BEEN USED BEFORE! And another thing – it was blue (when the picture on the website looks black). So I sent an e-mail expressing my problem asking whether I could have another phone – as it
was still such a bargain and by this point I was desperate for a phone (although not a faulty one!). My e-mailed was replied to in less than 12 hours which I thought was good, apologising and saying that I could do a return swap the following day via the couriers. This was fine so I bagged my phone up again and waited for the couriers to turn up. I got a bit of a shock when they arrived as I was handed just a ‘new’ handset and they didn’t have any instruction to take the other, so now I had two handsets – BARGAIN! I wasn’t going to e-mail Beststuff about this as they should have ensured that the courier had instructions to take it. I unwrapped my ‘new’ handset and again was disappointed. I cannot believe these are brand new phones. Even though it didn’t have a scratch it did have a little dent on the side and looked a little used. I believe the phones to be reconditioned ones that were sent back to the manufacturer (Ascom) to be repaired/or were simply returned to stores as unwanted purchases. NO WAY ARE THEY BRAND NEW! (I knew they had been discontinued but I was told that they were new phones, just end of line). One look at the 2 phones that I have, you will know that they are second hand. I have decided to keep the phone due to the fact that I now have two phones for the price of one and am going to ask the manufacturer if they have any leftover charger units so that I can make use of my additional handset! But I have written this opinion as a warning about this site. I know they offer a 28 day no quibble guarantee and excellent customer service – just be very wary of the products you are getting. Do not settle for second hand goods being passed off as new. And if you want a particular colour make sure you give Beststuff a call – as the colours in their pictures won’t necessarily match what colour you will get! I won’t be using this site again as I do feel a b
it fobbed off. I cannot fault anything else – the delivery, prices and security of this site are all excellent – it’s just a shame that my phone wasn’t brand new! © moose
After spending a few weeks in California recently, I came back with a raging hard-on for smoothies. You know, those drinks that mix a few lumps of fruit with some frozen yoghurt, a few vitamins and maybe a bit of sorbet. Shove it all in a blender for a minute or so, et voila! Something that tastes like it really should be bad for you, but isn't. I really can't understand why the things aren't as popular over here as they are in Cali, where there's a Jamba Juice on every corner. But they aren't, so I decided to buy a blender. Quick bit of research revealed that I could get one from Argos for about £2.50, but if I wanted a real metal, 50s diner styled one, with a glass jug, I'd need to spend a little more. I soon decided that the blender of my dreams was a Kitchen Aid, manufactured in the good old USofA, and I searched the 'net for a good price. The best price I found was on BestStuff. A site I hadn't seen before, and one that differs considerably from other Internet shops I'd used. Instead of carrying a huge rainge of items, BestStuff just carries a small range (usually one) of each category. The one they carry is in their opinion the best money can buy. And although such things are a matter of taste, most of what they sell is top notch, at great prices. Their products tend to be 'electrical items' ranging from Toasters, Blenders etc through to Telephones and Camcorders. In some areas the lack of range is not really a problem, Dyson's clearly are the best vacuums, the Kitchen Aid blender really does rock. But then vacuums suck and blenders blend. In other areas, the lack of selection is a bit of a let down. BestSuff only has one camcorder, but it's one of the monster large ones. Some of their telephones are a bit basic. In other areas, such as televisions, their range is a little larger, and they should have something to suit most customers. But if you are looking for something speci
fic, the AV Amplifier to go with your DVD player, for instance, you can't count on BestStuff having it in their range. The site itself is not particularly well designed, but it works fine. Few graphics mean that it is pretty fast to download. But the unique thing is that the write ups about each product (under the "Why is it Best?" button) are clearly written by someone who has actually seen and used the piece of kit, rather than just copied from the back of the box. Once I purchased from BestStuff, they were very helpful, even sending me a personal "thanks for using the store" email. I have subsequently required their customer services department. And I found them to be quick, polite and efficient. I just bought a Dyson vacuum for a friend's wedding present, but just browsing on BestStuff today, I realise that had I bought it from them, I could have saved myself money... a great store, even if it doesn't look to great!