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      13.07.2000 05:36
      Very helpful



      www.bigstar.com This is an online video/dvd/music store that we were introduced to when they somehow got our email address (one we rarely use) and sent us a £10 voucher for thier site. There seemed to be no clause, no mention of you have to spend x amount of pounds to use the voucher, or any other reason to cause us concern. So of we went to the website, fairly excited as we have recently purchased a DVD player, and are eager to add to our collection. The site is fairly straightforward to navigate and fairly reasonable in price. We ordered a DVD for which we paid via credit card, the cost came to £12.97 for shipping but we were undeterred as we had our £10 voucher! We waited for over two weeks for our goods to come ( longer than amazon) and when it arrived we were informed by the postie that we had to pay £8!!! Amazed as we had already paid for the shipping costs we contacted Bigstar. To be fair they replied promptly, unfortuantly they said that as stated on thier website (in very very small letters) they couldnt help the "Customs charges" and refused to pay up!! So we ended up paying nearly £16 in shipping costs. Beware, no wonder they offer £10 voucers to all and sundry, they charge twice the rate for shipping! We will definaly not order from there again, we have ordered hundreds of items from all over the world from both private address, and business', and have never had this problem. This should be made clear on any corespondance sent with regard to shipping. Be careful you have been warned!!!


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