I ordered a book from them at the start of November 2004, and although my credit card was debited imemdiately, that's the last I ever heard of them... I never received the promised ID etc for tracking my order, and so far they have completely ignored around a dozen attempts to contact them - I've sent emails to all the various addresses listed on the site, I've left voicemail messages, I've sent faxes, I've even sent letters. No response to any of them!
After two months I've pretty much given up hope of a resolution to the problem, and as the sum involved was only around £30 there isn't much that can be done except to warn other prospective customers: avoid this company like the plague.
Steer clear of Bluesnake. You place the order giving your email address for the promised email for order tacking purposes. This never arrived. Ok check that I have given them the correct email, yes confirmed. After a week emailed them no reply, waited another week emailed again no reply. This is our it stands as of today, If they are out of stock or something why don?t they just tell me instead of ignoring emails. This is the worst service I have come across and I have been shopping in the web for many years. Steer clear!
I've been Buying from Bluesnake for a couple of years, I used to buy condoms their because I felt you know a bit dirty buying them boots in Front of Everone, I've never had a problem with them, They resently went complete adult so this sites not for everyone, but I found the customer serivce to be good, My toy, I'm not going to say what was sent out straight away by courier, and was of a good quality. Last time I looked they had a new Website and even a Free Forum. The only bad Thing I would say is that they don't stock a very good range in lingerie and don't offer a size guide.
Just to update you all - they are rubbish in 2004!! I placed an order in early November 2003, my account was debited the next day. I called to see if my order would arrive by a certain date, had to leave my name and number but was called back the next day. So far, so good. I was reassured that my order would be received in less than a week. It is now mid January and no sign of my order. Incidentally I noticed my item was no longer on their site soon afterwards either. I have phoned more times than I care to count, even used different names and numbers - paranoia sets in! I have emailed several times and written. Zilch, zero, nada, rien, nichts!! I have ordered from bluesnake several times in the past - 2001 - with no problems but on my phone call in November I was told they were under new management. Perhaps this is the problem. I have told all he people I had previously recommended the site to and now I'm going public! I ended up giving out a naff Secret Santa gift in 2003 cos of them - the shame of it! Thank goodness it was anonymous!
This claims to be the strangest shop on the web, and I have no reason to dispute that claim. Bluesnake.com is a treasure-trove of things to buy for the friend who seems to have everything – it has such diverse goodies as an adult sized space hopper and a rubber chicken and all sorts of other treats that you wouldn’t have believed were on sale anywhere. It also has a full selection of ‘laddish’ gifts – well-endowed ‘weanie baby’ toys, dress-up Virgin Mary fridge magnets and wind up nuns to name just a few. Some people may consider parts of the range offensive so if you’re likely to be one of them you’d best shop elsewhere. There is also a separate section of ‘adult’ goods – but that’s easy to avoid if you’re not interested in things of that ilk. Not being easily offended myself I managed to navigate the site very easily and found a good selection of unusual gifts that I’ll be happy to distribute come yuletide – and no, I wasn’t buying anything dodgy – most of the gifts I’ve ordered will be heading towards my sweet young children and aren’t ‘naughty’ at all – they are however weird, unusual and look like being lots of fun. You never know, I might go back and shop for some naughty bits later :o)
Please forgive this rather long review, but I believe it is important to detail my experiences with this company so you can understand the nature of my complaint. When I saw the adverts for Bluesnake’s new website I was very interested and went to have a look. The page hadn’t officially opened yet but I put my name down for them to send me an email when it was up and working. For those of you who have never heard of them, it’s a spring-off of ‘Bizarre’ Magazine and the site sells (quite aptly) bizarre gifts and novelty items from around the world. They have a number of hard-to-find books, videos of classic horror films, cute toys like the infamous wind-up ‘punching nuns’, t-shirts and a number of unusual metal lunchboxes in various designs. That sort of thing. The very day the site was first open for business, I visited, fell in love with the ‘Kali’ lunchbox and tried to order it straight away. Unfortunately, the person who had designed the secure ordering page had not allowed for the fact that switch card numbers are longer than credit card numbers in many cases. Therefore, when it came to the point where I had to type in my card number, the last three digits could not be typed. I emailed them immediately, telling them of the mistake, but my email got bounced back as ‘unknown address’. I tried calling them a couple of times on the number shown on the website for enquiries, but couldn’t get through. Persevering in my quest, I took the time to write them a letter (the old snail mail kind) and soon got an email thanking me for noticing the mistake and assuring me it would be corrected. Sure enough, when I went back to the site, the problem had been corrected and I went on to order the lunchbox, sat back and looked forward to the time it arrived. It was one hell of a wait. I have ordered things from the Internet before and know that delivery ti
mes vary – amazon is ultra quick, other companies are a little slower (perhaps because they are smaller and do not have amazon’s resources, and so on). I also allowed for the fact that they were a very new company and needed time to get into the swing of things. So, I waited for three weeks before contacting them on the status of my order. I still wasn’t worried, just checking that my order had gone through okay and would eventually get to me. I waited another week, and still had no reply to my email enquiry. I waited several more days and emailed them again. Waited another week, and still no reply. By this time I was getting quite concerned and emailed them several more times, all with no reply whatsoever. After another week went by with neither my order or a reply to my emails appearing, I wrote yet another email, this time to the customer complaints department rather than the order status address, and still got no answer! Then, lo and behold, the next day my lunchbox finally arrived! I was thankful to have it at last and wanted to bury the whole sorry farce under the carpet. This was until I opened the package. The metal lunchbox had several large dents in the front and scratches all over it – presumably because it had been posted in the thinnest ‘padded’ envelope I have ever seen in my life. Also, the black strap (mentioned on the website) that supposedly came with the lunchbox (so you could wear it over your shoulder rather than carrying it) was nowhere to be seen. I could have wept. I emailed customer complaints immediately, describing the damage to my order and the missing strap. By this time I was rather used to the fact they seemed to be ignoring my emails, but thought that surely they would reply this time. No such luck. I had to email them another two times before I got a reply. This email said they were sorry for my order arriving ‘broken’, as they put it, and they would
send another one to me the very next day along with some ‘free wrapping paper’. No mention at all of the missing strap; no apology for not replying sooner, nothing. I distinctly got the impression this was an automated response and that nobody was dealing directly with my complaints. The email they sent could have applied to anything. Upset, annoyed, and fed-up with the whole experience, I thought the whole matter would be sorted out when my replacement lunchbox arrived. Indeed, I got a package in a couple of days. It contained the ‘free wrapping paper’ they had mentioned (a novelty pack of gift wrap they also sell on their site) and nothing else. No lunchbox, no note of apology. On the form that was inside the package, it simply said that the Kali lunchbox was on ‘back order’. This was on the 23rd of May. I suppose I will just have to wait again (god knows how long this time) to see if it turns up. It appears that trying to ask anyone at Bluesnake for help or information of any kind is a waste of time. Getting them to acknowledge my existence has been hard enough! What really annoys me is that I must have been one of their first customers to order from their site. I would have thought it was in a company’s best interest to treat me as a customer should expect to be treated – answering my enquiries, helping me and generally affording me some courtesy. They were happy enough to take my money, after all. The thing is, I am a reasonable person. I fully understand that mistakes can happen; things sometimes don’t run as smoothly as they are designed to. If any of this had been explained to me in an email or letter (just telling my why my order hadn’t arrived, what they were trying to do about it and so on) I would have no cause to be as upset as I am now. Unfortunately, they could not even reply to a basic enquiry about the status of my order, and went on to ignore me all those times. Needless to say, I would not recommend people ordering from this site, which is a shame as they have many interesting things. It is sites like this that give Internet Shopping a bad name. If I hadn’t previously had very good experiences shopping online before with other companies, I would no doubt be vowing never to try again. I sincerely hope I am a one-off with this company, but somehow, when they fail to respond to the most basic of friendly enquiries, I doubt it. My experiences make the following reassuring statement (which they have on their website and I shall copy and paste below) look very ironic. They have obviously written this to encourage people to shop with them, to trust them. It worked, too; because having read this, I went straight on to order with them… They say… “Shopping online should be the easiest thing you can imagine. You go to a site, you know what you want so you type in the name. It takes you to the product, you look at the price, think 'Hey, that's a pound cheaper than in my local store', and click buy. A couple of days later a package arrives. End of story. Or you've got no idea what to get your friend for his birthday but you want something that'll make everyone else think 'Wow, I wish I thought of that... makes my aftershave look a bit lame'. So you browse a couple of dozen great ideas, stick in your credit card number when you've decided, click 'next day delivery' and the parcel arrives in plenty of time for you to wrap it. At bluesnake.com we really don't see why it can't be like that all the time. Fed up of being ripped off by untraceable guys working out of their garage in the middle of America, or discovering our address is on every hardcore mailing list in south east asia as a result of buying one fetish mag, we've created the supermall of strangeness that is bluesnake.com, backed by John Brown Publishing Ltd. John
Brown Publishing are a highly respected magazine company who've been giving the world the delights of Viz Comic, and a host of other titles (Bizarre, Fortean Times, Gardens Illustrated, Food Illustrated, Wisden Cricket Monthly, to name but an eclectic few) for the past 15 years. All bluesnake transactions take place on a secure server (you can tell this because the URL changes from http:// to https:// when you're sending encrypted messages). If you have a problem just get in touch and we'll do our best to solve it, straight away (even if it is what to buy your husband for his birthday)”. And when you click on the ‘complaints’ button, you see this: “Hopefully, you'll have no need to even look at this paragraph. But, if there is anything that's really bothering you, other than an order query (see Order Queries), please contact us…” Nice words, a pity they ring rather hollow now.