bol.com

Express Review on bol.com
by unhappy customer - written on 05/09/06
Rating:

RUBBISH Service, Non Existent Delivery, and Still fighting for a REFUND for Books that were not delivered but paid for 2 MONTHS AGO.

Books on line (812 words)
by - written on 12/11/05 (Very useful, 1219 readings)
Rating:

I love a bargain, who doesn’t? When a friend told me she could buy latest book titles for up to 60% off the high street price I was impressed and wanted some of these amazing bargains too. The company offering these great deals was bol. com.uk, an Internet book club. My friend did mention that delivery was a little slow, but nothing was going to detour me from those sorts of price reductions! Bol.com.uk ~~~~~~~~~~ Having typed in the address the home page was quick to load and presented me with lots of offers and information about how to join. The page is well laid out even though it contains a lot of information. To join simply follow the join now ...  Read the complete review

bol.com: B*llocks.com? (1153 words)
by - written on 24/01/05 (Very useful, 243 readings)
Rating:

After finding a newly released book that I wanted reduced from £14.99 to £5.99 it was fair to say that I immediately thought www.uk.bol.com was a godsend. My subsequent experience with customer service will explain why that might not be the case later on; but firstly, allow me to familiarise you with the site. UK.BOL.COM This is the UK website of bol.com and initial impressions are good! The home page seems to be logically arranged with links at the top for ‘home, my basket, my account, contact us, help and login.’ Underneath that are larger tabs for Bestsellers at 60% off, 1000s more titles, Film Music, Gift Ideas, Gift sets, Booker Winner, ...  Read the complete review

Poor Customer Service (171 words)
by - written on 17/01/05 (Somewhat useful, 87 readings)
Rating:

I don't know if it's a bad patch or if I am just unlucky again. As a regular Amazon customer I tried BOL about a year ago, only to find I had to chase them when the books did not arrive as advertised. I waited 3 weeks for books offered on a 7day delivery. This year they had some good Christmas offers (cheaper than Amazon) so I thought I'll try them again. I ordered on 12 December and as of 17 January have still not received the goods. The stated delivery was 3-5 days, but I left it until after Christmas to contact them. When their website says "dispatched", it means that the order has been "dispatched to the warehouse", not the delivery ...  Read the complete review

bol.com: BOL is the worst retailer on the web (134 words)
by - written on 04/01/05 (Somewhat useful, 63 readings)
Rating:

I have used BOL.com twice. The first time was very slow delivery but because it is SO cheap I decided to use them again. I placed the order in August, after numerous emails and many telephone calls which if I were to detail you too would feel like you had a sore head! It is now January and I still haven’t received the books or received a refund. My advice to you is that if you are lucky and you receive your order then great! But be warned if you don’t then it is a very ardous journey in order to get a replacement or any form of reponse at all. Be warned, they are a faceless organisation with NO customer ...  Read the complete review