Newest Review: ... have seemed unconcerned when I have phoned them. My verdict ~~~~~~~~~~ Although bol.com do not, in my opinion, have a good ... more
Slow as a tortoise
Member Name: RLN
Date: 21/12/01, updated on 21/12/01 (41 review reads)
Disadvantages: no online cancellation option, ringing/emailing them doesn't seem to affect your order!, Expected dispatch time is inaccurate
My negative opinion of BOL.com derives from the one time I ordered from them. I doubt I'll be ordering from them again.
A comparison site told me that BOL had a copy of a triple pack of Hitchcock videos. BOL reported that the pack was usually delivered in 24 hours, so I placed the order. This was 3 weeks before I was due to leave the delivery address to join my family for Xmas.
2 weeks later, and I was starting to think I should check up on them. All the website could tell me was that the order was "in process", which means: "Your books are being sourced from our suppliers or are being prepared for delivery to you." As far as I was concerned, this meant they could arrive any time, so I emailed their customer service for clarification, and received a short email saying "we're getting it from our suppliers".
I decided to get the videos from another source (well done Streets Online, who not only delivered it two days later, they were also a quid cheaper!), and then discovered that unlike many other online shops, BOL does not have an online cancellation option. I emailed them to request they cancel my order. Didn't hear anything for two days, so I read a few dodgy opinions of them on dooyooo and decided I'd better call them as well, just to be on the safe side. The guy I spoke to was very polite, and said he'd pass on my request. Two days later, and my order status was still saying "in process". Finally, I got an email from BOL telling me that unfortunately they could no longer get the item I wanted from the publishers, and so they wouldn't be able to fulfill my order. Guess what? Three days later, and my order status STILL says "in process"! I'm thinking at this rate the video's going to turn up in year's time when I'm least expecting it...