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Personally won't be using them again
Author Name: daisylee3
Date: 16/05/11, updated on 16/05/11 (379 review reads)
Disadvantages: Quality, Service
Now you've got to remember before reading this that this review is based on my own personal experience and opinions. In no way do i want to damage boohoo's reputation, but i do want to be 100% truthful and unbiased in my review.
Go back a few months and Boohoo were selling some very on trend waterfall cardigans reduced from £10 to £5, so i bought one. The site is easy to navigate and i paid straight away, including £4 for delivery. You'd think for £4 you'd be getting a better delivery standard than super saver, but because i felt the cardi was such a bargain i didn't mind forking out a bit extra to ensure it was with me within the 4 day delivery slot stated on the Boohoo website. There are several other delivery options available:
UK Next Day Delivery: £5.99, which claims to have your order with you within 24 hours
UK Saturday Delivery £6.99 (for example if you ordered something on the friday for a party on the saturday you'd assume it'd be with you on time)
Europe & Southern Ireland: £6.99
Like i said, i paid £3.99 (basically £4!) for the delivery of my cardigan. I paid on the sunday and waited. and waited. and waited. 2 weeks later i gave up waiting and contacted boohoo, which was simple as they have a customer support catergory on the bottom left of there homepage, with options such as:
Frequently asked questions
Terms & conditions
I chose the 'contact us' option, which lead me to a page with an email address. I emailed them explaining i'd been waiting for 2 weeks, and had paid for my item to be delivered within 4 days. No luck - they still hadn't replied after 3 days! Then, randomly, around 3 and a half weeks after ordering my item, i discovered a parcel at my back gate. Well, it had obviously been lobbed there by a lazy delivery driver as my postman always knocks. No note explaining where it was, nothing. I'm just glad my dogs didn't spot it or it'd be useless, not that it was up to much anyway!
The cardi itself was plain tatty. It fell apart after a few days and i only wore it briefly around the house. The material is stated as cotton, but it had no softness and no warmth to it. The cardi was completely and utterly shapeless and although i ordered the right size, hung off me and could of fit somone much bigger than myself, seeing as my 15 stone boyfriend could fit easily into it!
I'd reccomend paying that bit extra, say £15, for a nice cardi from newlook etc, even primark's quality is better than this!
The website itself is actually great. Plenty of pictures so the buyer can see the items well and has lots of good options in colours, sizes etc, but i certiannly will never be ordering from this company ever again.
As said before these are my opinions and i don't want to cause drama but this has been my own, very negative, experience with boohoo. Briefly, my friend also had a bad experience with some boots she bought from them as they fell apart within a day aswell as giving her joint pain as they made her walk sideways! But that's a different story.
To sum it up:
Good website - very nice, simple layout
(not boohoos fault) The delivery driver for the company failed to even knock on my door when delivering and instead lobbed it over the fence!
The cardigan was shapeless and had no warmth to it.
Overall Opinion: Don't let my experience put you off. Check out the site and if there's something you like, go ahead and buy it. Chances are mine and my friends experiences with boohoo could of been a one off. The prices seem good and although the quality may not be perfect that's the price you pay for cheap clothes. As said before i won't be using the site again as i'd rather touch and feel what i'll be buying from now on to make sure it's excactly what i expect and is of decent quality. After ordering i did recieve an email from boohoo asking me for feedback, but decided i'd rather just forget about it as i understand mistakes can be made, and afterall i didn't want to kick up a fuss about a £5 cardigan!
Summary: Poor service
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