* Prices may differ from that shown
The Book Depository was started by an ex Amazon employee, and has since been bought up by Amazon. The Book Depository's main selling point is the variety of books they sell. Personally, I rarely read best sellers, I tend to go for books that are less mainstream. If you look through my reviews - you'll find that the vast majority of them are for books which are not reviewed by anyone else. The Book Depository specialises in the unusual it's almost as if it was created just for me :) Most of my orders from this company are for specialised children's educational books, like the Project X Code books my sons are collecting now, or harder to find children's non fiction titles. This is also a brilliant site to find titles in Home Education, Attachment Parenting, Home Birth, or any other subject which is not quite mainstream - but you can find Bestsellers and more common books as well. The Book Depository is the largest online dedicated book seller on earth. Amazon certainly has more stuff - but The Book Depository has more books. At last count they had over 8 million different books available for purchase - if the book is in print - it is almost certain to be here. And if it isn't print - they may be trying to resurrect it. The Book Depository has it's own printing company - Dodo Press. So far they have republished 15,000 titles which you can buy in printed form - or download for free is you own a Kindle. according to their site - their philosophy is: "'All Books available to All' we focus on selling 'less of more' rather than 'more of less', differentiating ourselves from other retailers who increasingly focus on bestsellers. "* I have been using the Book Depository since they appeared on amazon as a new Marketplace seller. I believe this was in 2004. I was fairly new to using Marketplace at the time - and not quite as comfortable with unknown sellers as I am now, thanks to Amazon Market Place guarantee. While I have found amazon will guarantee that I either get my book or get my money back for any book that doesn't come - I've still found the service to vary widely with Marketplace. I might get my book in 2 days, or in 3 weeks. Used books may be brilliant or in tatters. The Book Depository only sells new books, so the condition isn't really an issue, but I soon noticed books from them arrived very quickly - and they always got the order right. In addition - for unusual books - they usually have the lowest prices of any retailer including Amazon. I have frequently ordered from the Book Depository via the Amazon web site, as well as through their own company web page. I find the prices to be the same - whichever way I order, but the Company's main web page accepts Pay Pal payments as well. I never transfer Paypal payments to my bank ( although I transfer enough out of the bank). Any surplus is always spent at the book depository. You can also check out via credit card or debit card - but I've never bothered to set up for this as its just as easy to use Paypal. Checkout is quick and easy, although I have had it freeze up as it finalises a couple of times - I think this is due to Paypal as it happens on Ebay too. I wasn't sure if my order had gone through or not as it freezes before confirmation, but checking my email I always find confirmation of the order from both Paypal and the Book Depository. The website is clear and well laid out and very easy to navigate. In addition to searching for the specific title I am looking for - I often check out their children's books page. This will have various recommendation in this category which may include best selling titles, such as the Lego Books featured at the moment, but is also apt to include more variety than most sites, and perhaps something I haven't heard of. There is also a small section at the bottom called charts which shows their best sellers. The Little Prince is currently # 1 - which does say something about their customer base ( and it's 33% off at the moment as well). I also always take a peek at their competitions pages. I've just entered their prize draw for something called a Windows surface tablet. It looks lovely, but I haven't ever won a contest on this site. Finally The Book of the Week is well worth checking out. This week it is "A Secret History of Coffee, Coca & Cola" which looks brilliant, but sadly too dear for me as all of my book money is going on the Project X series the boys are collecting at the moment. The only downside to this site is that there are not as many reviews as on Amazon - so if you wish to read a review before buying a book - you may still have to nip over to Amazon - or better yet look for one here on Dooyoo. In 8 years of using this company, I have only contacted customer services regarding two orders. On the first occasion, I had been waiting almost 2 weeks for my book. While this was still within Amazon's expected range ( and this order was through Amazon) it was way to long for a book from this company. I contacted customer services who informed me that this was far beyond expected delivery times and offered me a choice. I could accept an immediate refund as the book was not currently in stock, or I could wait until Monday when a new shipment of this book was expected. I chose the latter. On Monday morning my book arrived - but this seemed too soon. I contacted them immediately and was told that the shipment had just come in and the replacement book had not been posted - so the original was just arriving late due to Royal Mail. While I didn't actually end up with a replacement - i was still impressed by the way this was handled, and the time taken to check for new shipments etc.. I also got a very nice email asking if I was happy enough for the second book ordered to be cancelled since the first had arrived and thanking me for drawing it to their attention. My second experience with customer services was this week. I ordered 3 code books and ended up with 2 I wanted , and one I already had. In all honesty I do not know if the mistake was a glitch in their computer system or the fault was mine. I can't really imagine clicking the wrong book - I knew exactly what I wanted - but I checked my order confirmation - and sure enough the wrong book is listed there, so knowing full well this might very well be my fault, I wrote explaining the circumstances and asking if they would allow me to return it for the correct title. I did admit that it looked like this was my fault, and if the mistake was mine, I didn't know if I was entitled to return the book, so there would be no hard feelings if they refused. I also pointed out that in 8 years they have never made a mistake with one of my orders - while I had made plenty of mistakes so the blame was more likely to be mine. This email was posted last night. This morning I recieved an email apologising for the error - so perhaps it was their fault, perhaps they are just being diplomatic and notifying me that they had refunded the price of the book. They didn't even ask for the wrong book back. I immediately used my refund, and the rest of my Pay Pal balance, and bought the book I wanted and two others as well. Considering the volume of orders I have had with this company - averaging a book or 2 a week although considerably higher at the moment - I think the level of customer service I have recieved is absolutely brilliant and I am especially impressed by their handling of this last incident - as they could have just said sorry but it was your mistake. The very best I was hoping for was to be allowed to return the book at my own expense. To just be given a refund is incredibly kind of them, but if it was intended as a good will gesture it has certainly been successful and I be certain to order many more books from these people. If really can not recommend this site highly enough - if you like books you simply must check it out - and if you have a kindle - do check out the free download section as well. I also like the fact that supporting this company will help keep unusal titles in print. * Quote taken from Book Depository about Us web page.
I also ordered some books from BookDepository for the first time on October 2010.At early November, and while my books never arrived, they said that a full refund of 137.5 euros will appear in my account shortly.Shortly became FOREVER, so at January 10 of 2011 after I managed to find aphone number of them at last(!!!),some representative called Lu reassured me that they would send a cheque shortly (AGAIN!).Then on February 17 after I wrote them that if I don't get my cheque until the 25th, everyone on the web would hear my story, they replied that they would immediately contact their accounting department in order to send the cheque ....guess again....SHORTLY!I really hope they will clear my issue eventually and save me from 137.5 euros of expenditure, which -believe me- in Greece especially is a large amount of money!
Never ever again - shops like this one shout be shutdown immediately :-(. I bought an online e-book, it was named "PDF download" but actually, it's a crippled down PDF, which can be viewed only by a fat broken Adobe Digital Editions - read: not printable, not readable in a normal PDF viewer, openable from other computers only with troubleshooting and hair pulling. I wrote the customer service guy to refund my money and he told me, it's my fault I didn't read the foot prints and they refused return me my money.Sucks, completely, they are happy they have my money, no problem for them that it's NOT a PDF I bought from them and that it's only a cripple book version.Never again, don't support shops like these, there are so many good book stores today, why to keep folks like these running with our money?
Looking for a book to read on your next holiday, for bedtime, on the train on the way to work? Want free postage - wherever you live in the world? Want a competitive price? Want a huge selection of 2 million books? Want to download FREE ebooks? Want 10% discount right now off your next order? If the answer to any or all of these questions is yes, then read on. If you can't read, or have no money, then forget reading the rest of this. Point your chosen brower to http://www.bookdepository.co.uk/ and you'll be presented with a huge book shop, which can become quite an addiction. I'm not going into depth about how the site looks because it's easier just to take a look, and I'm sure you have better things to spend your time on than that. There's a very obvious search box which starts your shopping experience, and I'd be surprised you don't find what you are looking for considering the large range they have. Select your currency, £1, euros. USD, Canadian or Australian dollars. This is great as you can see what you are spending without calculating anything - and the postage being free you need not worry about any extra on your checkout bill. Your search can be filtered by price range, format, popularity and availability. You can also just search within a specific category or sub category which narrows down the results. Add your selections to your basket, continue shopping or go to the checkout. Chances are you'll want to have a bit more of a browse. At the end of the day it doesn't matter, the postage is free, and the items are dispatched seperately. Yes, that's right, seperately which is weird as I'd think it's cheaper for them to send them together. I'm guessing they don't have them all in one place...it would be a huge warehouse if they did, and they are probably sent from different places. Environmentally speaking, sending each book in a different padded bag isn't good for the planet, still you can always re-use them. Delivery time is pretty good, although tracking is limited, so you are never exactly sure when it will arrive. I ordered about 10 items once, and about 8 packages arrived together, with the others closely following the next day. I like the fact that you can also pay with Paypal, so if you sell a few things on ebay, then you can use the money to buy books. The usual card payments are also supported, including maestro, solo and electron. Compared to Amazon, the whole site seems a little more personal and simple too. There's little price difference generally speaking, so search them both for the best deals. Can't wait? Impatient? Some books are availble for download, which is more enviromentally friendly of course, and also cheaper. There are also lots - 11,000 currently available for free download. These are mainly books which are out of print and copyright, so you aren't going to find the latest bestsellers for free. There are some interesting titles though from the early part of the last century which are worth a browse. There's plenty more - reviews, competitions to win, best seller lists, watch people buy, blogs and coming soon news... Oh, and the 10% discount - if you leave me a message with your email address, I'll send you a 10% voucher off your next order.
Founded in 2004, The Book Depository (www.bookdepository.co.uk) is an online book store selling a large range of books. In fact, they claim to be the UK's largest dedicated online bookseller offering the largest range of titles in the world, available for dispatch in 48 hours. The website is clearly laid out with a list of book subjects down the left hand side (Audio Books, Crime & Thriller, Humour, Food & Drink etc) and links to Bestsellers, Fast Movers, Reviews, Offers, Blog, Interviews etc along the top. At the very top of the page are links to Login/Register, Track Order etc, as well as Currency Selection (British Pound, US Dollar, Euro, AUD Dollar and CAD Dollar), a search box and a Basket/Checkout button. The search box is simple to use as you can search using keywords, book title, author or ISBN, or clicking the Advanced Search link will take you to a page where you can search using one or more fields. The website also has a "Super Powerful Deep Search", but I have not yet had the need to use that. The Home page also includes Features, Editor's Top Picks, Book Recommendations and Charts, but their unique feature is Watch People Shop. Using Google Maps, this feature shows you what people have just bought, e.g. a speech bubble pops up with a marker showing where the shopper is and the speech bubble will say something along the lines of "Someone in Ireland bought The Girl With The Dragon Tattoo with free delivery 5 minutes ago". So it's really just a fun and nosey feature, but I've never seen it on any other website before. Another feature The Book Depository provide is that if they believe a book is out of print they will show a link to Abebooks to help you track down that certain book. Very helpful! Most, if not all, of the books sold by The Book Depository are discounted and in some cases they are discounted by over 50%! Even brand new books and pre-releases can be discounted to this extent, ensuring that The Book Depository is one website that you should definitely check for prices when buying books. The Book Depository don't just sell hardback and paperback books, but they also sell audio books and ebooks. They even have a selection of ebooks for free! My most recent reason for buying from The Book Depository came last weekend. I was after a book that had just been released and I always check Amazon first but they were showing a 2-4 week dispatch time-frame. Most of the sellers on Abebooks were showing that they would dispatch the book from the US and so I tried The Book Depository... Not only was the book cheaper on The Book Depository, but it would be dispatched within 48 hours, so I ordered the book straight away. The Book Depository provide free postage worldwide (which is very handy when you only want to order one book!), so all I had to pay was the price of the book. Payment-wise, they take VISA, MasterCard, AMEX, VISA Debit, VISA Delta, Maestro, Electron, SOLO, as well as Paypal. So they cover the main payment options. I made my order on Sunday, my book was dispatched on Tuesday and it arrived on Thursday. This was pretty much what I was expecting, given their "Dispatched within 48 hours" notice and the fact that postage is free (and so they use 2nd class postage within the UK). The one thing that annoys me about The Book Depository is that while you get an Order Confirmation (and Receipt for Payment, if paying via Paypal), you don't get a Dispatch Notice (which usually gives you a fair idea of when to expect the book). Still, that's only a small niggle, but I'm sure it's something they could sort out. However, all in all, I'm very happy with the service The Book Depository provides. I've yet to fail to find a book on their website and their prices are very reasonable and on a par with Amazon. The free postage is most definitely a bonus! Highly recommended! Website: www.bookdepository.co.uk Please note: This review is also posted on my website.
I read a review for The Book Depository on dooyoo (thanks chicklitreviews!) and was keen to give it a go. Basically, the site sells books and offers free delivery worldwide with no minimum spend. This is what first attracted me to the site as I often just buy one book and if I order it from Amazon this means that unless I spend £5 I must pay postage. So logging onto the website you are greeted with a friendly, but busy homepage. To the left hand side of the page there is different genres of book which you can easily click on if you fancy a browse. For example there is audio books, biography, childrens books, fiction and reference. There is a nice big search box at the top of the page incase you know exactly what you are looking for. I have used the search function on a number of occasions and it has always worked very well, finding me exactly what I wanted. Under this there is a features box which tells of any competitions and to the right hand side of the page there is Book Depository Live, something which I will talk in more detail about later on. Under this you can find top picks, recommendations and new releases. So if you click on a particular genre it will show you the top picks and the chart, I find this really helpful as often I dont know exactly what I want so this function often helps me pick something by it catching my eye. Book Depository Live is basically a map which shows you what people are buying across the world. To begin with I saw this as pretty pointless and wasnt interested but I have found myself watching it more and more! This allows you to see titles that you may not have heard of or previously looked at and also highlights countries which they deliver to. So clicking on a book takes you to a page dedicated to that book with information about number of pages, publisher and plot. There is also a section of other books you might like if you liked this. This is a really useful function to me as it draws my attention to books I may not have seen before. The prices on the website are fantastic and I have found that the majority of fiction books are cheaper than their competitors or are sometimes on par with sites such as Amazon. I have looked for reference books on this site and although they do stock them I have found that they are often a little more expensive than Amazon. When buying a book you simply add it to your basket, you can then either continue shopping or go to the checkout. You can either checkout without registering or registering. I found this option good as initially, I wasnt sure if I would be using them again. Registering is quick and easy. You then enter card details or you can pay by paypal. If you register on the site you have the options of storing your card details which makes checking out even easier. It is worth noting that even if you do store your details they will always ask for your CVV number to ensure it is you making the purchase. When you have ordered you are sent a confirmation email and then the book is dispatched within 3-5 working days. I have always found that my books arrive with me within 3 working days so it is a very quick turn around. The books always arrive well packaged. Luckily I have never had to deal with the customer service department so I cannot comment on this. It is worth noting that if you dont live in the UK you can change the currency on the website and see which countries they deliver to for free. I am really pleased with The Book Depository and I'm very glad I read a review on it as now I buy the majority of my books here, highly recommended, check it out now!
Bookdepository.com is a website, like Amazon, where you can buy books online. You can also view the website at bookdepository.co.uk and while they're both essentially the same company, the books are much much cheaper at bookdepository.com. (I'll explain more later.) The home page of bookdepository.com (and .co.uk) can look quite intimidating at first but you quickly get your bearings. Everything is well laid out and although there is a lot to see, you can just get down to the nitty-gritty of buying books, which is generally what I do. The search box feature is at the top of the page and you basically just insert your author or title you're looking for and press enter. Once you've searched for an author/title you're presented with a page full of titles of the same name of books from the author you've searched for. You can filter your search for prices, availability, format etc in your bid to narrow down what it is you're looking for. You can then either pre-order the book which will add it to your basket, add it to your basket if it's already in stock or add it to your wishlist. You will need to sign up for an account to add books to your wishlist, but not to pre-order/order. Once you have your basket full up with books, there's a clever feature where you can get a 'Quick Basket View' to see what's already in your basket, and then go to your basket so you can check out. You can check-out in multiple ways: You can check out without registering, you can log into your account and check out or you can use PayPal. I have an account with Bookdepository.com so that I don't have to re-enter my card details so I would log in before checking out. Bookdepository.com saves all of your card details bar your CVV number which you have to enter in every time you make a purchase. After deciding how you're going to pay, you then place your order and Bob's your Uncle. You'll get an email from Bookdepository.com confirming your order - and the money goes out of your account immediately - and then you just have to wait for your books to arrive. If you have an account with bookdepository.com you can track your order although I'm not sure when it comes to checking out without registering. Books usually dispatch within 48 hours unless you've pre-ordered when you'll have to wait until the book is released. Like Amazon, books do come into stock earlier than their release date so you can get books early. One of the best things about bookdepository.com is the free shipping. You can spend as much or as little as you like and they still offer free shipping. As I live in Tenerife, Amazon.co.uk charge exorbitant prices for shipping. It costs £5 per order and then £1 for each item I buy. So if I want to buy some books off Amazon and want to use a Dooyoo voucher to do so I need to add in the shipping costs before I even try to get the voucher. I find it ridiculous that if I get a £20 gift voucher, half of it has to go on shipping costs. Amazon also charge VAT where (as far as I know from my orders) bookdepository.com do not. The free shipping may not be important to those in the UK as I'm not sure what Amazon actually charge for UK delivery. Another great thing about bookdepository.com is that most pre-releases all have 52% off. I have no idea why bookdepository.com offer this whereas bookdepository.co.uk don't but they do and it's quite fantastic for book lovers. I also don't know why bookdepository.com can offer such a deal and Amazon can't either, but I'm not really complaining. However bookdepository.com have come across the chance to offer such fantastic value, it's definitely something that will drive their sales up. Who can't resist books at over half price off? Bookdepository.com may not be able to beat Amazon with books already out - for UK users anyway - but for pre-releases they are so so cheap. I've ordered a fair few books with bookdepository.com and it takes between 5-7 days for me to receive my books. It will undoubtedly be quicker if you're in the UK, but a week is great for delivery to Spain. All of my books were sent separately and all of them that have dispatched have arrived. Only one book I pre-ordered has not been released and this was Getting Over Mr Right by Chris Manby. I emailed the bookdepository.com after the release date had passed for Getting Over Mr Right and it still hadn't dispatched. It actually went to "Out of Stock" so I was very confused. Bookdepository.com told me that if it hadn't dispatched within a week, I should email and tell them and they could cancel and refund my order. It did not dispatch and so I emailed them to let them know and got a swift response telling me my order was cancelled and it would take a few days to refund my money. The money is now back in my account and their customer service was fantastic. Another unique feature bookdepository.com boasts is the ability to watch people shop. That is not as creepy as it sounds! There's a small box on the homepage that moves around the world as people buy books from bookdepository.com. It's very strange but very intriguing and I could sit and watch it for hours. You can watch a bigger version of people shopping here: http://www.bookdepository.com/live. Give it a click - it's quite amusing and I guarantee you'll be watching for hours! The last fantastic thing about bookdepository.com is the fact you can view prices in three different currencies: Euro, Pound and Dollar. That is so great for me as Tenerife uses the Euro so I can buy books in my own currency rather than the Pound currency Amazon offers. Overall bookdepository.com is a fantastic book buying website. I've rather fallen in love with it and I spend ages browsing for cheap, more than half price books. I have a whole stack in my wish-list that I want to buy and I look forward to getting around to it. It's a very easy site to navigate and it's very very easy to buy books and the customer service and refund system is fantastic. I hugely recommend bookdepository.com and I'm so pleased I came across such a fantastic website.
Do enough people know about this website? I'm not sure they do! This is a great website for buying books, free postage same as Amazon, and usually a little cheaper in price too (albeit on popular items, its only a penny or so, but every penny counts!). There is a very good range of books on this website, and the postage is pretty quick as well. You can also save things onto your 'wish list' same as on amazon. Only minor gripe is that there are not that many reviews on this site (probably as its still fairly new and not many people know about it), so I still need to go back to amazon to read up on the thing before I buy it. Sometimes though you'll find books on here that Amazon don't even have, and at a good price as well, which is quite satifying. They recently had a really good deal offering free e-books, although most of them were classic books such as Jane Eyre, Treasure Island, Rudyard Kipling, etc, but if you're a bookworm like me, books like those are a treasure! I sell quite a lot of things through Amazon, and the book depository doesn't yet have function for that, but its definitely a website to watch, and also very good to check prices before you buy any books.
I ordered some books and immediately emailed them to cancel my order due to an error - I wanted to re-order but there was no online option to cancel an order which many online retailers have. Despite explaining that I wanted to cancel and re-order, the email that I sent was ignored. I subsequently emailed them (two weeks later) to express disappointment. Despite them saying on the website that they respond to correspondence, I still haven't received a reply. Apart from being very rude, this isn't what you want when something goes wrong. I'd avoid them and go to a retailer such as Amazon or Waterstones. Delivery was also very slow - seems as though some books are not from stock - my order arrived in dribs and drabs over a period of weeks. Amazon is generally much much quicker. In summary, OK if there isn't an issue and you aren't in a hurry. But it's disappointing that they just blank you when something goes wrong.
I have been buying books from The Book Depository for about 18 months now after discovering the website through Amazon's Marketplace. The free delivery service is great for me as I am always buying books online. The delivery times are always very reasonale if the book you want is in stock and all booms come well packaged and in excellent condition. Pricewise there isn't really very much difference from websites like Amazon so I tend to compare and order from whichever is the cheapest overall. The website is easy to navigate and very user friendly! I especially lime the order tracker where you can watch what orders are being placed all over the world! There are always well written articles and well thought out descriptions of particular books. There are also reviews from critics and other website users which are always interesting to read through! Overall I would say this website is perfect for the bibliophile like myself! Highly recommended!
One of the key selling points of the Book Depository is the free worldwide shipping service that it offers no matter how small your order is. This is a service which isn't offered by many other companies and as such it can save customers a lot of money. The customer savings are also helped by the continual attempt to undercut Amazon.co.uk prices. Often, when I compare the prices on the two websites, I find that the bookdepository price is just a single penny below that offered by Amazon. But a saving's still a saving. One of the potentinal negative things I have noticed about the Book Depository is that, being an online company, there is no telephone line which can be used if a customer needs help. I know that it can often be aggravating if you have to wait for a response to an e-mail rather than being able to discuss your issue with a person. Having said this, I have found that overall the service from the book depository has always been good with packages arriving in good time and good condition.
I have bought quite a few books now from The Book Depository and have been happy with the products, price, delivery and overall service everytime. The books on The Book Depository are good prices, they can sometimes be a lot cheaper than on Amazon or Play but sometimes they can cost quite a bit more. One feature of The Book Depository that I really like is the fact that on most (if not all) product pages they state the price for that website and also include the Amazon price. Whether Amazon is cheaper or more expensive than The Book Depository they will quote Amazons price on the website. There is a wide product range on the website and different versions of the books listed. It is easy to tell if a book is out of stock and the delivery is always free. A nice touch with this company is that they send out a free bookmark with each order and a while ago they were sending out limited edition bookmarks designed by famous people with random orders which would please a collector.
I came across "The Book Depository" when I was searching for a book on Play.com, but sorry Play I found various books cheaper with these guys on Playtrade. Though I did not purchase them through Playtrade, I typed "The Book Depository" into Google and found they had their own website which was much cheaper than what they were selling on Playtrade. Not only cheaper but they also provided free delivery. The website it self is very grey in colour and simple, not cluttered, easy to use. Very easy to register and purchase items. Only thing is that they don't have PayPal method to pay, which sometimes I want to use when money is in that account. I normally find it takes about a week from when I order my items to receiving them by free delivery. It is delivered by Royal Mail. Items are well packed in a jiffy envelop with an invoice attached in documents enclosed section on the front. Until a few months ago I was purchasing more stuff off this website considering the items I wanted was cheaper. Since Amazon.co.uk has started doing free delivery for items over £5 and is currently selling things at a much cheaper price than before, I have been shopping at The Book Depository much less than I use to do. Though when I am searching for book I tend to look at all three websites - Play, Amazon and The Book Depository to compare prices. The Book Depository likes to compare its prices to Amazon, but now they need to check on Amazon regularly as some of their prices have not changed and still include the delivery price. So do not rely on The Book Depository when comparing their prices with Amazon. I have never had a problem with The Book Depository, so I may continue to use them when I find something cheaper than the rest.
The Book Depository is based in Gloucester, and sends books worldwide, free of charge. They aim to make as many books as possible 'available to all'. They have books in over thirty wide ranging categories, from Art & Photography to Travel & Holiday Guides. The great thing about The Book Depository is that you often find books which you may not find anywhere else, books which are out of print can often be found here, and if they do not have what you are looking for themselves, they direct you to somewhere that does, like Amazon. Considering they do not charge for delivery (no matter where you are in the world, as long as they cover your country) the prices are still pretty reasonable, and they can accept all major cards, including Visa, Mastercard, American Express, Maestro, Solo and Visa Electron. Once you have placed an order, you can track its progress by logging into the web site wher you will see it's current status. I have made several purchases, and so far everything has arrived very quickly, normally within a matter of days, and the books have been received in excellent condition. I'd like to be able to tell you about the customer support, but to be honest, I've had no cause to query anything as the whole process has been completely satisfactory and trouble-free. What a fantastic service!