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britmusic.co.uk

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5 Reviews
  • an awful site
  • Extorsionate prices
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    5 Reviews
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      22.06.2002 06:52
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      I have used Brittania now for about five years. Yes, there is the usual spiel about buying so many titles within the first two years, but if you read the small print when you apply, then you do know what u are letting yourself in for!! i have also been with the dvd club since its inception, and apart from one or two little gripes (titles not arriving, being charged for postage even when you have returned the film) I havnt found it to be such a bad club. Yes you can buy films almost anywhere nowadays, and supermarkets are even getting in on the act with films from around £6, but i will stick with a club that is very flexible to my needs. Interest free credit, no complaints about sending a film back, which in the dvd case, is around 70p and a video is 87p. If you watch the film and then send it back, it is still cheaper than renting from your local video emporium who in many cases will charge you around £2.50 to £3 for a new title. And what about the free films??? Complete you six full price titles, and you get a freebie. After every other 3 title (fullprice) you buy, you get another freebie. I got galaxy quest for £1.95 p&p. Still cheaper than renting it. I have found that The phone helpline is a bit of a sod, but if you persevere, then you will get the help you need. By the way, all numbers starting 0845, are local call rate and not 40p a minute... Anyway, I for one will be sticking with Brittania for the near future, and i am due another freebie in about two weeks, so hows about A.I. for £1.95??? any takers???

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        03.09.2001 09:37
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        • "Extorsionate prices"

        I don't think I am alone when I say that I am an EX-Britannia customer who will NEVER have anything to do with that company again! I joined with their inticing introductory offer of then 5 cd's for £13.99 which inrolled you as a member for 2 years with a contract to purchase a minimum of 6 regular priced albums in the 2 year period. "Not a problem" I thought. How wrong could I be...? I received my 5 cd's, everything was fine. Then I received my first club magazine. As I flicked through the pages I knew I had made a huge mistake. All that was on offer was a limited number of albums priced at around £16 - £20 plus delivery!!! And to make things worse, their idea of new releases was music that had been released in the highstreet stores around 6 months previously! Every month I was sent a club magazine with the editors reccommended recording choice. This you had to cross out and send back (to your own expense) to tell them not to send you that monthly recording. If you did not send it back in time you would be sent the cd and charged an extorsionate amount of money for the privilige of owning it. If you wanted to send it back, they would only accept it by recorded delivery, again at your own expense! This wouldn't have been a problem except i didt receive the reccommended recording slips until at the earliest 2 days before the deadline return by date. Despite sending the forms back and canceling online and by their awful and expensive phone system, I was still receiving cd's every month I did not want! In the end I phoned to terminate my membership explaning the situation and was greeted on the other end of the phone by a very rude and irrational female member of staff. What she said to me was to the effect of "You are stuck in a 2 year contract. If you don't want the cd's return them by recorded delivery only. If you dont return the goods or pay for them it will result in legal proceeding wi
        th a warrant for my arrest and the recovery of personal possessions to the value of the goods sent to you!......." The line then went dead...she hung up on me! I didnt know what to do! Should I seek legal advice? should i buy 6 cd's and be done with it and cancel my mebership then? In the end I decided, for the sake of my own sanity I would bite the bullet and purchase 6 cd's. I made my selection, phoned and spoke to a rep (this time much more polite) and explaned what had happened and what I wanted to do. I was informed that by purchasing the 6 cd's i would fulfill the contract requirements but would still be a memeber for the full 2 years and receive monthly newsletters and unwanted cd's because of the incompetence of their cancellation proceedures. It was a painfull experience followed by 2 stressfull years of battling to send back reccommended recording cancellation slips every month within what seemed like the 5 minute deadline (by post) of it dropping through my letterbox. My 2 years is now up and I terminated my membership at the first possible opportunity. I still occasionally hear from them by means of an unwanted cd dropping through my door, but this is promptly followed by a trip to the post office where they kindly label it "Address Unknown. Return to Sender" and take the offending brown box off my hands. To this day, I still feel physically sick when I see a Britannia Music advert or flyer as it brings back memories of the 2 year nightmare I indured as a member. Not to mention the wasted time and money attempting to resolve problems. I calculated I had spent around £75 on returns and about another £90 on phone calls, waiting in queues. Did I even get an apology let alone any form of compensation? OF COURSE NOT! There is no way on earth I could ever reccommend them to anybody unless I really didn't like them and wanted to see them suffer for 2 long years!!! If on
        ly there was a 0/5 star rating on DooYoo. If there was, Britannia would certainly have the great honour of receiving that from me. And thats being generous! Diabolical service as a result of complete incompetence at every level from customer services to management within the company. It honestly shocks me that they are still trading to this day!

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          21.08.2001 17:45
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          • "an awful site"

          This is the website to the Brittania Music club. Incase you didn't know what that is I am going to tell you. You would have probably seen the adverts for the club, they are everywhere. What you do is pick 5 CD's from the ones available and only pay for one of them, and all you do in return is buy 6 regular priced CD's from them in 2 years, at least three in the first year. Sounds very simple but the regular priced albums you buy are twice the price of a normal one. After looking at the brochure I sent the CD's back. Anyway, the site is awful. There are loads of problems with it and it is almost impossible to get around. Loading The Site; This takes about 1 hour to get it woring probably. All the frames never load up probably and you can't tell where anything is. It is slow and the amount of times you have to refresh the page to try and get it all to load up is impossible. Be prepared to spend a long time on this site as they haven't designed it very well! Getting Around; Getting around is worse than loading up. You have to first find out where to click by working out which frame goes to which thing, it is very confusing! Then once you are where you want to be you spend ages getting the whole screen up instead of parts of the frames. This does take a long time. So, there are only two of the huge amount of bad points. The search engine is one of the worst things, it comes up with hardly anything and even if it does you don't get an explenation. Everything about the site is awful, the graphics, getting around and everything else was horrendous. I ordered my CD's though through the post and they did come quite quickly and in good condition. I would definately not recommend this site and if you do want to jopin the music club then it is easier to do it by post.

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            20.05.2001 00:00

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            Sorry folks, this website for BritanniaMusic is a complete farce. I've never had it load up properly on-screen; parts of it are missing; and what IS there is impossible to fathom out, as to what to do with it. I dont know of there is an offline opinion section for this club, I'll be looking for it and making a comment there; but if you join BritanniaMusic, ditch the idea of using the website and stick the phone or post; it'll be cheaper than using the Internet call to try and download the front-page.

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            05.12.2000 10:08
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            britmusic.co.uk is the web site for "music club" Britannia (I persume a cyber-squatter took their name). Everything about their site is bad. Here's why. Firstly, the pages take ages to load, causing great annoyance to the site visitor. Then, the dreaded frame sets sre there (one of the deadly sins in web design). More often than not, the main part of the frame set is "unavailable" - this is evedent when you want to see major parts of the site, such as "top 20" in the various music genres. The search function is a joke. I typed in some very recent material by major artists - the search came up negative. When one tries a search for an artist and SOME items are displayed, one has the option for more info, track listings et al. To guess, 60% of the searches I made (I did a lot) had no further information, despite a link being there specifically. The reason I went to the online site of britannia was that I saw their advert in the national press and saw some albums I wouldn't mind having for myself and christmas presents, with the intention of getting the CD's to me quicker. Well, not all the CD's advertised in the newspaper advert were available on the site, very poor. It took around 1hr 15 mins to get around the site (using the "refresh" button very often due to pages partly loading, if at all). So, not very good. As I got to the end, I placed the order and naturally, I supplied my email address. This was ten days before I wrote this opinion and I have heard absolutely nothing. Zilch. Not a dickie bird, not even a pre-generated, auto reply saying "thank you for your order" (never mind the "you will be pestered by us for the next five years). If it wasn't for the fact that the CD's were for christmas presents, then I wouldn't have bothered with them. I might have to resort to plan "b", as I have no idea if and when the or
            der will arrive. Poor, very poor indeed.

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