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23 Reviews

Category: Gifts

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    23 Reviews
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      18.06.2013 12:16

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      I ordered my Dads Birthday balloon, cake and chocolates approx 3 weeks before his birthday, it said on my confirmation that it was guaranteed to be delivered on the date I requested (my Dads birthday).My Mum was at home the delivery men arrived, only for them to discover the parcel was not in their van, said they would bring it tomorrow.The parcel arrived the following day and the balloon was virtually flat.When I rang to complain, the best they managed was to refund my £5.50 delivery charge. needless to say i won't be using them again.

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      27.02.2013 12:01
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      Great production from an established company at a good price.

      I've had both flowers and balloons sent to me as presents via bunches.co.uk. I was so impressed with the quality, flowers lasted almost up to a month, that I have now started using the site to order presents.

      ~The Company~
      Bunches is based in Nottingham and has been operating since 1989, growing from a flower stall to an international family business since (The history in the 'About Us' section of the website is pretty interesting if you have time to read).

      ~Site Layout~
      The website is not the greatest I've ever seen but it's more than adequate. Tabs basically split products into six categories;

      * Luxury Bouquets
      * Extra Value Flowers
      * Gift Sets
      * House Plants
      * Helium Balloons

      There are also seasonal options, such as mother's day, or spring flowers. All are easily accessible and makes what you are looking for pretty straight forward. A selection box also allows you to view flowers by suggested occasion, type, price group or colour; however these options are a bit hidden in the middle of the page. There is also a pretty standard search option.

      Photos of the products are to a high quality and the items I have ordered actually looked like they did on the website. The general layout is pretty but there does seem to be quite a bit of clutter, thus it's not as easy to use as it could be. It is a bit annoying that I cannot see all flowers at once or sort based upon price however flowers in each section are placed in low to high price order generally. Options to compare products better, including extras that can only be added at the basket, would be useful.

      The website lacks dynamics that other sites such as interflora has, rather appearing as a duplication of a sales brochure and not taking advantage of an online site for comparing and contrasting options. Without being rude, the site feels a bit cheap, focusing on looking pretty rather than functionality.

      ~The Products~
      All online orders include a free box of 8 disc chocolates (Which taste like easter egg). These are nice but do contain advertising for bunches.co.uk on them. Smart idea but is more like getting a chocolate bar free rather than a box of chocolates (I'm not complaining though, free is free).

      Classic Value Flowers - Prices range from £11.99 for 12 carnations to £22.99 for pink Asiatic Lilies, pink Alstroemeria and two-tone Cherry Tessino Spray Carnations. There are also bouquets featuring tulips, pussy willow, Dutch Freesia, Dendrobium Orchids and many more. If you want a cheap, pretty bunch then this is the place for you.

      Luxury Bouquets - Flowers in this category start at £23.99 and go up to £44.99 for two dozen red roses. There's less options in this section but there is still a number of different flowers, including very pretty pink daisies and avalanche roses.

      Extra Value Flowers - Provides similar options to the classic value flowers but bunches are extra large. Prices go from 18.99 to 28.99.

      House Plants - These range from £18.99 to £26.99. I really don't know much about plants but the prices seem reasonable compares to other sites.

      Helium Balloons - Priced at £12.99, a lot of different occasions are covered (My personal favourite, there's nothing like opening a box and having a balloon fly out).

      Gift Sets - these are combinations of flowers or balloons with a mini celebration cake (The type Clintons used to sell), greetings cards, boxes of Belgian chocolates, or bears. These options can also be added on checkout and range from £1.99 for a mini inflated balloon to £4.99 to chocolate flaked truffles. It's nice to have the option of added extras however it would be nice to be able to decide what I want to include before the checkout stage otherwise if I want to know prices with different flower options I have to keep adding and deleting things from the basket.

      Personalised Cards - You can add a little homemade style greetings card to your order for around £2.99. You can personalise the message inside which bunches print on a label and stick inside. There is an option to preview your message online and is nice and easy to use but you could get a much nicer card from websites such as moon pig for the same price that are much more personal. The bunches card I received was in the plastic cover rather than an envelope which seemed a bit impersonal.

      There is also an option to have flowers delivered monthly for a set period, prices for this option vary depending upon the type of flowers wanted.

      ~Delivery~
      All items that I've found include delivery via Royal Mail in the price stated which is great as you don't have to worry about postage prices. You can order for any future date but as it is Royal Mail bunches cannot guarantee delivery on a specific date. Obviously Royal mail do not deliver on Sundays or Bank Holidays and same day delivery is not an option.

      For £5.50 you can request a courier delivery (Currently by Fed Ex, but is Royal Mail special delivery on Saturdays in some geographical areas) that offers a guaranteed delivery on the day of your choice between 7.30am and 7pm.

      All of this information and more is easy to access on the website and is written in a way that is easy to comprehend.

      I've used the Royal Mail option and have got lucky regarding when my items were delivered. When someone sent me a balloon for my birthday I ended up having to go to the post office to collect it as I missed the delivery but it was delivered on the right day, therefore I would think that most Royal Mail deliveries would get there on time. For my mother's day delivery I have selected courier just in case but generally I don't feel the need for the extra cost.

      ~Returns~
      Because the main products sold are perishable there isn't a straight forward returns policy. There is a complaints procedure, for if you're not with the product, that is stated clearly on the site. Complaints must be with 14 days that the order was dispatched. A Freephone number as well as an address to write to is provided and I think it's very straight forward and written really well that suggests the company cares about customer service. Their phone line available between 8.30am and 6.00pm Monday to Friday and 8.30am to 12.30pm Saturday, so you can call outside of normal work hours.
      "We aim to respond to customer service matters within one working day and resolve all complaints within three working days, either by replacing the bouquet or refunding your money. Calls may be monitored for training purposes and to maintain our high level of service."

      ~Money off & Offers~
      Bunches offers a customer reward scheme in the form of posy points. You collect 1 Posy Point for every 10p spent and each Posy Point is worth £0.005, therefore flowers costing £19.99 earn you 200 points and gives £1 to spend. You can use points against future orders.

      Quidco also give cashback and often have special offers for bunches, cashback is currently at 10%.

      ~Other~
      The site also includes some useful sections such as 'Caring for your flowers', which contains a large number of tips and how to videos to care for specific types of flowers.

      If you don't like websites or would prefer to deal with 'real people', you can request a brochure containing all products that bunches.co.uk provide and can place orders over the phone. You can also contact them if you have any special requests not listed on the website. They have a Freephone contact number which is always handy, one of the reasons I stopped ordering things by phone was because of the bill.

      They also have a blog, which I've only skimmed but seems pretty amusing, and can be followed on facebook, twitter and RSS feed.

      ~Conclusion~
      Bunches is a great site that offers quality products at a reasonable price. Although the website is a bit basic and is not very dynamic, it is easy to use and is nice to the eye. It dores generally feel a bit cluttered but everything I need is there and is easy to comprehend.

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        09.04.2011 20:59
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        Cheap but attractive flowers by mail

        On several occasions over recent years I have used the Bunches website in order to order flowers for my mother for mothering Sunday or for her birthday. This year my dad has also gotten the confidence to order flowers online and ordered flowers for my mum for Valentines Day and their wedding anniversary.

        I was originally attracted to the site due to the price. Fresh flowers online can become very expensive very quickly and as a student I don't always have a lot of disposable income available. Having looked through several websites, these seemed to be some of the best value offers available while still looking attractive to me. I have usually purchased Bouquets which tend to be around the £20 mark, although a carnation bouquet is currently as low as £9.99 and there are obviously some bouquets are more expensive up to their Platinum Collection around £40. They also have a variety of house plants and helium balloons available. Of these options, I have only ever chosen the card but I have been impressed at their quality when seeing them. They are all hand crafted and very attractive in my opinion.

        The website itself is attractive and I found it intuitive to use. Having selected your bouquet and gone to checkout you are presented with a screen providing you with various options to bulk up your order. These include the addition of extra stems of flowers for prices which depend on the bouquet and flower variety, a variety of cards at £2.99, a miniature birthday cake with candle for £3.99, jewelled butterflies at £1.99 for 3, a Teddy bear for £4.99, a scented candle at £3.99, various chocolates around the £5 mark and various mini balloons at £1.99. If you click on you are presented with a page to choose your delivery dates and options. One major downside of the site is that it is not possible to deliver your flowers on a Sunday. Standard delivery by Royal Mail is included in the price which is great, as I have often been dismayed on other sites to find extra charges for this that increase the total cost considerably. If you choose this option the exact day of delivery cannot be guaranteed, however, this is the option I usually opt for and have never had problems. For mothering Sunday I just opt to send the flowers for the day before. The other delivery option is to have the products arrive on a specific day by special delivery for a price of £5.50, great if you want the flowers to arrive on the specific date (if not a Sunday), although the time of delivery cannot be guaranteed and will just be sometime between 8am and 5pm. My dad opted for this on Valentines Day and I can confirm they arrived on the correct day.

        The next screen allows you to provide a message which will go in the card, if ordered, or alternatively just on paper. Following on from this you get the screens to pay and enter the delivery and invoice addresses as relevant (these can be different). One nice touch with flower orders from Bunches is that with all orders you get a free mini box of bunches branded solid chocolate disks. As my mum is often on a diet, these tend to get passed back to me and I can confirm that they taste quite nice. You can pay with credit, debit card or PayPal. Along with your order you also get a certain amount of "posy points" depending on the amount spent. These can then be used on subsequent orders to pay for all or part of the cost. On my last order, for example, I got 200 posy points which corresponds to £1.

        From what I have seen the flowers arrive in a long cardboard box which you can then take out and arrange in a vase. The flowers tend to arrive still in bud as opposed to being already out in bloom so they last a long time, but if you want the flowers to be ready for display on a particular date it may be best to order them for a day or two earlier. I have never had any problems with my orders and my mum always seems to be very happy with them. With one of my dad's orders this year, however, the wrong product was received (he ordered an iris and daffodil bouquet and only daffodil's came). The customer service line was promptly called and things were very quickly resolved with the correct bouquet promptly dispatched to arrive on the Monday two days later. This seems to be good customer service to me, although of course had my dad not been present my mum would not have known that the wrong thing had been delivered.

        Overall I have been very happy with the Bunches website and products and will continue to use them in the future. If you are a member of the cashback site Quidco (or possibly others) you can also currently get 13% cashback on your order which makes it even better value.

        Thank you for reading, review may also appear on Ciao.

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          02.04.2011 16:03
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          Great quality flowers but not always when you want them!

          I have o2 to thank for pointing me in the direction of bunches.co.uk

          Basically, I won a 20% discount code for the site though o2 top up surprises. As my mum and dad's anniversary was coming up, my dad used to it order flowers for my mum (with my help as he is not tech savvy).

          The website is colourful and well laid out. As well as flowers, they sell balloons, chocolates, teddies and other gifty bits and pieces. You can search their offerings by price, occassion and type, as well as by categories such as 'classic', 'luxury' and 'plants'. There is a freephone number at the top of the site which you can phone if you would rather complete your transaction over the phone.

          The cheapest flowers start at £9.99 and are carnations. A lot of the cheaper flower bunches (sub £15) have carnations in but as the price goes up you get more of a choice of blooms. The front page of the site highlights their best selling items which you can click on to see in more detail. The pictures on the site are very realistic to what gets delivered to you. This is not my experience on some other high street sites (i.e. Next).

          They seem to have an ongoing offer of a free box of chocolates with every order. This amounts to a very small box of milk chocolate buttons which are reasonably good quality. Free delivery is included with every order but you have the option to pay £5.50 for special delivery. I thought this was excessive, so didn't bother.

          According to my Nectar toolbar, you can collect Nectar points on bunches transactions, but they also have their own ''posy points' scheme where you can collect points towards discounts from future purchases.

          Basically you select your item(s), select the date you would like them delivered, select any additional bits (balloons etc) and then go through a standard checkout procedure where you specify your details and the details of the flower recipient. You can do this without registering (you won't get posy points!) or you can register your full details if you are planning to use them again.

          You choose the date when you would like the flowers delivered, but the terms and conditions state that because Royal Mail are the delivery company, this is not guaranteed. They send items out two days ahead of the date you state so there is every chance they will come the day before you wanted them. As we ordered ours for a Monday, they came on the Friday! It wasn't a huge issue, but not great if you are ordering for a very special occassion.

          The flowers arrive in a white box, well sealed and well padded so the flowers aren't damaged in transit. The box is tall and the flowers are standing up inside with cardboard around them. The chocolates, message note and a voucher for money off your next order is tucked inside.

          The motivation for writing the review was the longevity of the flowers. Arriving on the 4th March, they looked lovely. On the 2nd April, when they had finally past their best, we had to put them out to the recycling. So basically, you get a months worth of lovely flowers for your money: this is one of the longest lasting bouquets we had ever experienced.

          So overall, if you don't mind them arriving a bit early, you get a very high quality of flowers!

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            08.01.2011 00:11
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            If you need to send some flowers, then these could be for you.

            Bunches.co.uk is a website i came across about 3 years ago while on maternity leave. I wanted to send some flowers as a present, and i wanted to do it as nicely but cheaply as i could get away with. I looked on a cashback website and bunches was one of the first ones that i came across.

            When i looked at the website you can see photographs of beautiful looking bouquets of flowers which are divided into sections such as luxury, and classic value. They also have expanded to do helium balloons and house plants, and they have ranges for seasons, so at the moment there is a new year selection on there too.

            One of the biggest bonuses is that each bouquet also comes with a little box of chocolates. There is a few in the box. I think this is such a nice touch and makes the gift that you are sending that bit more special.

            You can also join the posy points scheme where you get 100 posy points for spending £10 which is equivalent to 50p. These can then be used to reduce the cost of other bouquets that you purchase from them.

            I have used them several times over a 3 year period. I like the fact you can state a delivery day and it happens. It is good to know that you have the service of a reliable company when you are sending flowers across the country. Out of the bouquets i have sent, i have always been thanked for the gesture. We have only had one complaint of all the bouquets and that was a birthday bouquet we sent to my mother in law. She told us it was a little droopy when it arrived but when she put the flowers in water they perked up straight away. We visited a few days later and it was looking good.

            I have mainly sent bouquets from the classic value range which starts at £9.99 for a bunch of 10 carnations. They have many beautiful arrangements to suit your budget.

            I highly recommend this company for service and quality of the product.

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              29.09.2010 11:38
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              A lovely wedsite to treat your loved ones too!

              I was first told about this site from my son, who had ordered some flowers for his girlfriend who had been ill. He was so impressed with the value and the life of the flowers, they lasted well over 3 weeks.

              So when my Daughter-in-law had my beautiful Grandson, apart from showering him with millions of presents, I thought I would send her some flowers for when she got back home. I chose a small bouquet of 15 Carnations and Gypsophilain (£14.99) in lovely shades of pink. Not only are these flowers lovely, you also get free a small box of chocolates as well. This adds a lovely finishing touch and I'm told that the chocolates are yummy!

              What also impressed me was that this all comes with free postage by Royal Mail First Class!

              So I ordered these and they turned up just as I had requested and was thoroughly enjoyed. I was so pleased that when it came to their Wedding Anniversary I decided to send them some flowers from this site again. This time I ordered from a range called! Fruit Pastille" (£16.99) which consisted of Vivid Purple Carnations, Pink Alstroameria and White Gypsophila with free chocs again. I decided to then go to the extra's page and chose 3 jewelled wooden butterflies for only £1.99 extra .

              Now I ordered these for the Monday, but they did turn up on the Saturday before, which wasn't too bad,as it was better that being after the anniversary. Again the flowers were beautiful and the butterflies where absolutely georgous and added that little bit of extra to the bouquet. Again these lasted well over 3 weeks!

              Now my son has ordered again since and has had the same problem with them turning up a day or so before the ordered day. They do mention this on their webpage that this can happen. Now if this is a problem then you can pay to have them sent by courier Fedex for £5.50 and will be guaranteed to have them on the day between 8am and 5pm. Next day delivery must be ordered before 4pm the day before to guarantee delivery.

              The bouquets prices are from; £9.99-£42.99 all with free chocolates and free delivery. It is worth a look at their extras page as they offer a large choice of different items to add to your bouquet to make it that bit more special. You can choose from balloons, more chocolates, teddys ect... The newborn baby bouquet is especially nice as it comes with a blue or pink rabbit teddy at only £29.99.

              I will give Bunches a well deserved 5Dooyoo stars for the quality of the flowers, chocolates and any little bits you want to add to your flowers.

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                16.07.2010 16:20
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                good flowers, good price!

                My most recent experience with bunches.co.uk was in purchasing flowers for my poorly sister the flowers them selves were very reasonable at £18 which included several lilies not just carnations. I do like the fact that you get free chocolates with every order a bonus! I also choose to add a balloon which was £2.99 I must admit on seeing the balloon I was a little disappointed in its size or lack of but it was appreciated by the receiver.

                I was able to add a long personalised message and for extra money you could choose a card, teddy bears and other bits and bobs. The flowers arrived promptly the next day and were in good condition as my sister was ill she was at home to take receipt of the post but I can see the frustration of other user's as bunches.co.uk use the postal service, an inconvenience to any full time worker!

                The main reason I return to this website is the loyalty scheme posy points. You get the equivalent of 10% in posy points which you can use on your next order, unlike many reward schemes where you have to wait until you have £5 or so. This for me encourages me to return even if it's a few pounds of the next order it's worth it in my view.

                Overall I think this is a good website that is easy to navigate around there are a good variety of flowers both modern and traditional, they also frequently e-mail out special offer codes to receive a 10% discount. You can store addresses in an address book to save for next time.

                I would recommend to others and will definitely use again.

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                  07.04.2010 15:14
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                  Flowers that last a long time and free chocolates (that probably won't last as long!).

                  Glancing through the other reviews for Bunches, it seems like I've had a different experience of them and I'm glad of that!

                  When we realised we wouldn't be able to make it to my gran's for Mother's Day, and hadn't even managed to stick a card in the post, we thought we should try and send her something, because you don't want to upset grandmas. That's just cruel. So off we toddled to the internet, where we searched for places that would deliver flowers.

                  We decided on Bunches because the cost of delivery was included in the price of the flowers, and because they came with free chocolates, which we thought was a sweet touch!

                  The website is divided into categories, such as Classic Value Flowers, Classic Carnations and Spring Flowers. You can also choose to sort flowers by occasion - congratulations, new baby, birthday, anniversary, all sorts! Now, I know nothing about flowers so I don't know how they decide which flowers suit which occasion, but it does make it easier to narrow down your searches a bit.

                  We chose the 'Special Bouquet' for £14.99. This is made up of 15 pink and white Carnations with Gypsophilia. They were ordered on the night of March 11th and arrived safe and sound with my gran on the morning of March 13th which I thought was pretty good. We were worried they wouldn't turn up on time because we did just opt for Royal Mail delivery, rather than paying extra for a courier.

                  Like I said, I know nothing about flowers and I'm not usually inclined to spend £15 on them. I'm one of those, "they're just going to die anyway!" people and I'd sooner grow them or buy a bunch for a couple of quid from a shop, so I'm not especially qualified to judge whether this is good value. Having looked at quite a few other websites, though, the prices on there seem to be pretty much the same, so I assume this is the going rate. Some websites were actually a lot more expensive. So I'd say if you're going to order flowers online, Bunches is pretty good value.

                  The flowers my grandma got are actually still thriving and it's almost a month later! Again, I know nothing, but she's big on flowers and she says this is unusual and really good. She's very, very pleased with them, anyway. Considering flowers bought from a shop often die within a week, I'd say that makes Bunches even better value - if I had to buy a new bunch of flowers from a supermarket every week, I'm sure I'd end up spending £15 in a month anyway, and I'd be going out of my way to do it.

                  There are also a range of gifts available to send with your flowers - teddy bears, cards, cakes and balloons and so on. I think some of these are a little overpriced (£2.99 for a card and up to £6.50 if you want a 190g box of Belgian chocolates rather than the free chocolates they send!), so I didn't opt for any of those, but again, it's more convenient than trekking out to Clinton Cards, especially if you're sending them to someone who lives far away and you'd need to post them.

                  One thing I really like about the website is their Posy Points system. You earn 1 Posy Point for every 10p spent and then you can use them for a discount on your next order. 100 Posy Points will get you 50p off. It's not a huge discount, but it's better than nothing and I think it's a good idea.

                  There is a large selection of bouquets, but most of them include the same flowers, so if you know someone fussy (or, at this time of year, someone who doesn't like Carnations!) you might have difficulty finding the perfect bouquet for them. I'd like it if they had a feature where you could make a custom bouquet and pick which flowers would go in yourself, but I've not been able to find anywhere on the internet that offers that.

                  In short, a little overpriced on the gifts and cards, but they do send free chocolates and their prices are in line or lower than most other places on the internet, and the flowers stay fresh for ages!

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                  03.03.2010 19:29
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                  Well worth trying!

                  bunches.co.uk

                  Description: Category: Flowers and Gifts


                  For those of you who are not familiar with the name, Bunches describe themselves in the following way;

                  "Welcome to Bunches, the leading online florist for you to send fresh flowers by post, exotic house plants and helium balloons from only £9.99 including UK delivery and free milk chocolates"

                  I must confess that for a long time, I used Interflora to send flowers, they were effective and always delivered gorgeous and long lasting flowers. Having said that, they are not cheap and now that I have discovered Bunches, I prefer to use them and save some money.

                  I actually discovered Bunches when Interflora were not able to fulfill the order that I wanted to place. The reason for this was because I wanted to send flowers for a family member to an address in the Highlands of Scotland. It wasn't a particularly remote place (an hour north of Inverness in case you are interested!) but Interflora were unable to deliver them for 4 days. I wanted the flowers to arrive before then and so had a look online to see if there were any other companies who would be able to deliver any faster, that is when I discovered Bunches.

                  At first, I was unsure of whether flowers sent by post would take too long to send, but then I read the delivery details on the Bunches website and was reassured, please see below;

                  "All items include delivery by Royal Mail First Class Post unless stated. Please allow 1-2 working days for delivery. We normally despatch flowers two days prior to the requested delivery date so they may arrive a day early.
                  As we deliver by First Class Royal Mail we cannot deliver on a Sunday or Bank Holiday.

                  Deliveries can take place up to 5pm Monday to Friday and up to 1pm on Saturday"

                  It is easy to arrange the delivery because the site tells you the available delivery dates so you can select the ones that you want. All flowers featured include the delivery price, so there are no hidden charges. You can also upgrade to courier delivery for £5.50 if you need to. Personally, I have found that these flowers have always arrived the day after they were sent out (even a late order placed 3 days before Christmas to arrive on Christmas Eve!) when I have used the service so I probably wouldn't bother paying extra for a courier.

                  In addition to this, Bunches run a scheme called Posy Points which they explain as follows;

                  "You earn 1 Posy Point for every 10p spent, so for example the £9.99 Classic Carnations will earn 100 Posy Points. Each point is worth £0.005p so 100 Posy Points will get you 50p off your next order"

                  So basically, the next time that you log in and use their service, you get money off your order. The website is also extremely easy to navigate and lists flowers by price and also occasion. They also sell houseplants and a great selection of helium balloons. Every time I have ordered, they were offering special offers of free chocolates with certain bouquets which is a nice touch.

                  Now don't get me wrong, there isn't as much choice as Interflora but they do have a fab selection which is bound to appeal to most people. The flowers arrive (by post!) specially packed for freshness and they are gorgeously fresh, and also last for ages. I have actually thought that they last longer than some flowers from other florists so this is a great way to get the most out of your gift.

                  As far as the quality of these flowers goes, I have always been delighted and have received great feedback from everyone who I have sent them too. They are beautifully coloured, smell gorgeous and look stunning, all for a lesser cost and often an easier delivery too!

                  If you are a fan of sending flowers, whether to yourself or to others, you should certainly check out this site. I have been shopping with them for over a year and have never been disappointed, 5 Dooyoo stars from me!

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                    18.02.2010 15:21
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                    You don't get what you pay for with bunches, but they take bunches of cash for fresh air.

                    Well I had to write this review as a word of warning to others. Read the many reviews on the many review sites and you will see that there are many disappointed customers.

                    If I had purchased these flowers I would have sent them back quite frankly. They were tiny and not very fresh, they only lasted three days and I felt really bad for my loving husband who had bought them for me.

                    They looked nothing at all like the photo on their website and only came with half the amount of flowers shown.

                    Although a girl loves to receive flowers, she does not like to see her husbands face when he comes home 'the face of dread' followed by 'I'm sorry they are so small!' It isn't always size that matters of course but if you pay for what is pictured you really should get what you paid for.

                    £30 for a bunch of flowers that was smaller than a £7 bunch from Tesco is what I received, I wouldn't have minded if they were from Tesco, but unfortunately for my husband he was duped by the nice website and recommendation for 'this Morning' and felt disappointed and ripped off.

                    I was disappointed mostly by the lack of a card, I always keep the cards from flowers and all I got was a piece of paper that you can stick on something.

                    Oh well, hubby will not shop there again so next flowers should be lovely.

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                      13.02.2010 15:54
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                      A decent company let down by poor customer care team

                      It's my mum's birthday today and so I decided to get her some flowers, a cake and some chocolates from this website.

                      I ordered on Tuesday and I had to open up a user account before I ordered, which was easy and it's the usual of filling out the basic details such as your full name, address and phone number.

                      Once I found what I wanted, I added it to the basket and checked out with a debit card and I entered those details on it's site.

                      It has the option for paying for a guaranteed delivery date or free delivery by royal mail.

                      I had been waiting for a few days and yesterday I was a little worried, so I called them up twice.

                      The first time, I spoke to nice chap who told me to call back at 4pm if it hadn't of arrived as he assured me it should have at that point.

                      So, 4pm arrives and still no package. I called back and a woman answered, asking me to call back at 5.30 pm.

                      However, she sounded as though she were fobbing me off and...how right I was.

                      Even though the times stated on their website claims they are open until 6pm, they were not answering at 5.30pm so, understandably, I was both angry and worried that my mother's birthday would be a little bit spoiled.

                      However, today it's a case of "happy days" as the flowers and other items did arrive early this morning.

                      I am sure it was a case of me worrying just that little too much and also a mistake on my part for not ordering just that bit earlier in the week but I don't think that's any excuse for their lack of customer care.

                      The items came packaged in a protective cardboard box coloured in pink, being that this is a florist company so I wouldn't have expected anything else, really.

                      I only give this website and company three stars, they would have got a full five had the customer care team been a bit more supportive.

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                        11.10.2009 20:24
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                        4 stars

                        When asked what she wanted for her birthday recently my friend answered flowers, so after a bit of research online I ended up on bunches.co.uk making an order.

                        The site is lovely and colourful and it has lots of pictures of beautiful looking flowers even on the homepage. It's very easy to navigate and to find exactly what you're looking for.

                        They don't have the biggest range of flowers, but when comparing them to other sites I felt that they seemed to offer the best value for money in terms of what you got for the price you paid.

                        They have a lovely selection of bouquets starting from £9.99 and ranging up to about £40. The flowers all look really beautiful in the photos, and the mid-priced ones which is what I was interested in, all looked to be a very good size. And as a bonus they include delivery and a little box of chocolates in the price!

                        Ordering was really simple and you can choose from a range of cards and gifts to go with your order for a small extra charge. You can also choose the message you want on your card, and it shows you a preview of how the card will look with your words on it so you can edit it and make it just how you want it.

                        They also have a loyalty scheme where you can earn 'posy points' on all your orders, which you can then use to get money off your next order. It works out at 50p for every £10 you spend, which I think is quite a reasonable value.

                        The bouquet I chose cost £26.99 and it was a stunning looking bouquet, my friend was chuffed to bits with it when it arrived. The flowers were very fresh and healthy and they lasted really well. The chocolates are also a nice little extra touch to make it that bit more special to receive. Even though I personally find flowers a complete waste of money, I do think that they were good value for what we got.

                        It arrived on the day I'd chosen and within the time-frame that they'd said it would. The only negative thing I have to say is that whoever delivered the flowers simply left them on my friend's doorstep. She'd been in all day and would have heard if they'd knocked on the door, so she's sure that they didn't even bother knocking. It was only when I went round to see her that I found them there on the doorstep, where anyone could have come past and made off with them!

                        All in all I think this is a very good site for flowers, they just need to sort out their delivery people!
                        Thumbs up from me.

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                        14.08.2009 14:19
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                        well worth checking out!

                        I've been unlucky enough to be ill all summer but lucky enough to have received quite a lot of flowers & by far the best were the ones my older daughter sent via Bunches.co.uk.

                        It was a wonderful surprise to open the door to sign for a lovely long box which contained really fresh, colourful & carefully-picked long-stemmed flowers. To be honest I'm sure of all the names of these beauties but they included chrysanthamums, lilies,roses & carefully chosen greenery. There was a lovely choice of colours & looked truly beautiful in a plain glass vase.

                        All the directions on how to add the food & how to care for them was clearly stated (good job as I'm not very good with caring for flowers!) & just as I was about to put the box in the re-cycle bin I noticed there was a smaller one inside which contained a few Belgian chocolates! The message my daughter had requested was also included on a bright colourful card & I couldn't have been happier.

                        The bunch of flowers lasted far longer than others I'd been sent & most of them lasted 10 days despite the hot weather we had in May.

                        I decided to have a look at the website today for Dooyoo purposes & have to admit that I was well impressed by their statement that 10% of all profits go to a named charity. Apparently they're a family-run business & have been established since 1989.

                        Their website is well worth a look - bright, colourful & cheery but informative & easy to navigate. I'm pretty sure the price of fresh flowers varies on the time of year/accessibility so just to give you an idea (at time of writing) you can pay from £9.99 onwards.

                        You can choose from the following if you're not quite sure (like me) -
                        - flowers by occasion
                        - flowers by type
                        - flowers by price

                        or, you can be more specific & click on the following -
                        - classic flowers
                        - luxury bouquet
                        - platinum collection
                        or,
                        - just roses
                        - summer collection
                        - carnations
                        - houseplants
                        - helium balloons

                        My daughter said it was really simple to order & the delivery was the next day as promised.

                        I think it may well be worth checking out the cashback sites if you are contemplating ordering & if you buy flowers online it may be of interest to read about their reward system of collecting Posy points?

                        I'd definitely recommend having a good look on bunches.co.uk if you want to surprise someone special.

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                          03.07.2009 20:45
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                          FLOWERS SEEM TO JUST KEEP ON GOING

                          BUNCHES

                          Bunches.co.uk

                          This is a site you can order flowers online at a really great price. It compares to the quality of Interflora at a fraction of the price. The website is easy to use, with top quality pictures of the flowers on offer. You always get a free box of belgium chocolates with every order.

                          Bunches deliver their flowers by post and arrive in a long box. The flowers are fresh and lasting. I use them all the time now, and my mother says the flowers last for absolutely ages.

                          You can chose from a variety of bouquets and even send plants and baskets as gifts. If you are buying for a birthday they will send a small birthday cake a box of chocolates and flowers for around £25 (depending on which flowers you chose).

                          You also collect Posey points, which add as a discount on your purchase. I can only rate this company from the feedback I have received from the people I have sent flowers to, as I have not bought myself flowers, and I cant seem to get the 'old man' to send me any.

                          I have seen them delivered to our guests, at the hotel I work at and they have always looked great. Crysanthamums are particularly good and will just keep on going. Remember to top them up with water though.

                          Customer Service is second to none, as one time I ordered a helium balloon and cake for my son's birthday and they did not arrive. They gave me a refund and sent out the goods again, so great if anything happens to go wrong with your order. They are also a trusted site as far as your credit/debit card are concerned, as you can't be too careful these days with typing in your card details online. (Heard some horror stories).

                          The only downside is they are delivered by royal mail, and as we all know things can get 'lost in the post'.

                          I would advise trying them and I am sure you will be hooked, especially if you send flowers on a regular basis. You can actually order year's flowers in advance. Come on all you men out there order the lady in your life some nice flowers.

                          Thanks for reading my review and I hope you have found it useful.

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                            23.06.2009 14:27
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                            Every aspect of this company is first class.

                            Yesterday was a very sad day as I attended a funeral of a very special friend and neighbour, but it was a beautiful sunny day and the sense of peace and calm which was at the beautiful cemetery with the summer flowers in bloom, and the birds singing, made the day a tribute and a celebration as well as a time to grieve.

                            I had sent some flowers to the family the previous week, and I did so with complete confidence, because I recently discovered a brilliant online company who specialise in sending flowers for all occasions, not just sad ones but joyful ones too. For me they have turned this market upside down, providing affordable flowers of a very high standard, delivered on time, in beautiful packaging.

                            Some years ago when Interflora were the company of choice, it was a hit and miss affair, especially at busy times. You called the local florist, who then called the florist near to the recipient, who then sent or delivered the flowers. It was expensive, but hit and miss too, and you never really knew the quality.

                            Now there are many online retailers to choose from but Bunches.co.uk found me as a dear friend of mine sent some flowers as a thank you for letting her stay in my cottage in Scotland. The flowers were so beautiful; I really was delighted with them. They were carnations in vibrant colours which were accompanied by a lovely card and message, and a little box of chocolates came too. These were absolutely gorgeous, and so I decided to use this company myself and have been utterly delighted in every aspect.

                            So here is a guide to the site which I hope will be helpful. It is a shop for all budgets, and so if you have not previously considered sending flowers online it could be time to re-evaluate as these are affordable and of exceptional quality.

                            The website is at www.bunches.co.uk and the home page is more than a splash of colour, it almost paints the back of your eye with a pink glow as it radiates rouge from every corner!

                            The company is a family business and they have been in existence since 1989 when it was a market stall in Mansfield. From these early days they have expanded into the online world, but carrying with them all the same ethical and customer focused ideals.

                            My first piece of advice is to use a cash back site first, and to then click through to Bunches because there are very good savings to be made here you do. I use Topcashback (www.topcashback.co.uk) and here you will receive 13% back. At the moment there is also a further 10% off if you use the code they give you at Topcashback, making a total of 23% off your order in June.

                            The Home Page
                            --------------------

                            Clearly laid out at the top of the home page of Bunches are links to enable you to select the flowers you are interested in buying. The first section takes you to "Classic Flowers" and these are the ones which I received, and have sent because I think they are truly wonderful for the price. £9.99 will buy some lovely carnations (10 stems) and they pride themselves that they have held this price since 1990. A little more (13.99) will buy 15 carnations and you can also choose bunches including foliage too. My favourite is a yellow bouquet which Bunches describe as "A pretty bouquet reflecting the bright colours of summer with Carnations and sunny Solidago." This section covers flowers up to £19.99, but as I have explained the £9.99 bunch is absolutely gorgeous, this price includes delivery and chocolates, and with the discounts and cash back from Topcashback, you will have a very inexpensive, but truly gorgeous, gift to cheer someone or to thank them.

                            In addition to the discounts I have mentioned Bunches run their own loyalty scheme called Posy Points, and this allows you to collect points for future orders. It is generous too as a £10 order will give you 50p back as well.

                            For when you want to give something more generous and impressive the next link will take you to the "Luxury Bouquet" section and here prices range from £19.99 to £44.99 for 24 red roses, and at the end of this section there is an option to purchase flowers for each month for a year for £199. These bouquets in this section have wonderful names; there is one I love called Tuscan breeze which they explain is "Sunny Germini with orange roses, Anastasia and Chrysanthemums in an adorable gift bag.

                            This section also has beautiful bouquets wrapped and designed to welcome little babies into the world, be it boy or girl. The flowers are chosen to compliment the wrapping and they look divine.

                            The next section is a "Platinum Collection" of flowers which are hand delivered by courier and these are supplied with a matching vase.

                            There is a section devoted to "Just Roses" which are lovely and of course come into their own for Valentines Day.

                            Another section collates together all their summer flowers into one easy to select page which is a favourite section of mine being yellow and bright. A personal favourite of mine is one called "Fragrant Confetti" which is a mixture of carnations and fragrant gypsophila.

                            The final section of flowers is the "Carnations" and here grouped together are the carnation bunches available at very reasonable prices.

                            There are two further sections on the home page, one for house plants, and one for helium balloons, which are useful further categories to browse through.

                            At the very top of the page and clearly laid out are the vital sections including postage and delivery, frequently asked questions, and customer services.

                            The website is very well designed and the pages load quickly, which of course will vary depending on your connection, but it is one of the websites I value for being easy and quick to navigate, and to complete tasks and orders.

                            To give you an example, if you were planning to order a bunch of the carnations for £9.99 you would simply click on them, and on the right will automatically load a calendar with the available dates on there. This isn't far away as they despatch very quickly, normally 36 hours is all the notice you need. There is the option of an extra £4.95 to add special delivery if you have a special date in mind, just to ensure it arrives, but in my experience they have actually beaten their delivery quoted time on each occasion I have used them. The advantage is they use first class mail for most deliveries so normally they arrive the next day.

                            You can then add them to your basket and the next page will offer you the option of adding extras. Remember they come with a very pretty little card, but you can also add a birthday card or other occasion card, and I notice a little teddy and some other cute things can go along too, as well as extra chocolates or birthday cakes, but if you just want to send the standard bunch don't worry as it looks gorgeous, and it will not look sparse or like something is missing.

                            The next screen asks for the date you wish the flowers to be delivered, and then the next screen is where you fill in your message details. You then go the next screen where you input your recipient's details and yours are easily filled in if you have ordered before and have an account. Here is where you can also input any voucher codes you have or use some of your posy points off your order.

                            The final screen will present you will a summary of your order, which you can check thoroughly for errors, and then payment is easily made through a secure link.

                            You can call then too if you wish to place an order by telephone.


                            The company donate 10% of their profits to charity each year, and I have read through their list and it is a tribute to them. This year for example they are helping to create a health centre for children in Malawi; this will hopefully reduce the number of deaths from malaria which is endemic in the region.

                            At the bottom of the home page are links to sections including the most important one how to care for your flowers, which I have to say I found really helpful. This section is flower specific, so you can lavish love on your gift appropriate for the needs of the type you have been given. In general they suggest filling a vase with luke warm water, adding flower food if it has been supplied, and after cutting 2 or 3 cm from each stem placing them in this water for a well earned drink! Most flowers prefer to be out of direct sunlight, and not near to radiators or fruit. My carnations lasted a month with only two changes of water, and I believe this to be amazing as they were almost immortal.

                            As the flowers are delivered in a lovely box this is recyclable too!

                            The carnations they use are grown in Columbia and here they are grown sustainably and the workers are paid well and have excellent working conditions.

                            I actually adore this company. Receiving these is an absolute joy. The card which is supplied free with your message is so lovely, and is decorated with daisies, the flowers themselves are beautiful and long lasting, and the choice is extensive.

                            Giving these flowers is a great joy to me because I know they provide happiness every time I have sent them. The most important thing I feel about them is that sending flowers no longer needs a big bank balance, or a second mortgage, as these are just perfectly priced, and they have opened up so many possibilities for me to send flowers where I might otherwise have chosen an alternative gift due to cost and suitability for the recipient. They are perfect to send to someone just to let you know you are thinking about them.

                            This is a company I would vote as my number one for the year. Delighted to have found them and planning a lifelong friendship.

                            This review is also published on Ciao by myself under the user name Violet1278.

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