Got my new phone the other day and it arrived as it was suposed to great fast delivery brand new phone and an sxcellnt deal for my galaxy s 2 best i have ever found some bad reviews but then i dint want a refund and i did see if you used the sim then u could not return seems fair to me they have great deals and its my first contract much cheaper than from a phone shop and a free phone great thanks buy mobiles.
They are a trouble to deal with. I was told that they don't have good record with cash-back, still we did take the risk because it was the cheapest deal. My cousin got a good phone, but is struggling with cash-back and dealing with buymobilephones.net. I thought that if I read all their terms& conditions, then there might not be a problem. But its not worth taking risk, because some of thier conditions are such that its hard for users to surpass them. I wanted to cancel it the deal. Any retailer would allow you to cancel it within 7 or 14 days if its brought online. But they don't if you have used the sim-card even once. Any customer would use the sim-card and so your statutory rights are at stake, and you are in great trouble. When asked, I said I have used the sim-card becuase i had to call the network once. I spent the whole day talking to buymobilephones.net. I also talked to senior managers, but they don't believe in treating customers fairly or in customer service. All they know is their terms & Conditions, which as per many contradicts the UK's law of Distance Sales Regulation. If you get deals with them, good luck with fighting the legislative battles. They only understand if law speaks, maybe not even afriad of the law.
My mobile phone contract was coming to an end and after a pretty turbulent relationship with O2 I knew I not only wanted a new phone but a new network too.
I was telling my friend who told me to have a look at buymobilephones.net, she said both her and her husband had bought their phones from there and had got a good deal. So when I got home I had a look and eventually bought a phone from them, this is how I got on ......
When I first googled the website I was greeted by lots of horror stories, people claiming that the phones were second hand, identity theft and awful customer service. I was a bit put off to say the least and thought I might be better to look elsewhere, but then I saw lots of good reviews too and my friends experience was reassuring so I thought I would see what deals were available.
The website is a colourful and busy affair, you can search phones by make, network, price plan or free gifts. It is easy to navigate with clear tabs and links.
The list of free gifts is extensive, there was cash, TVs, laptops, games consoles and hair straighteners to name a few.
I decided that as I was planning on buying a DSi for my sons Christmas present, this would be a good gift choice.
Choosing a phone - Once I had put in I wanted a free DSi, a long list of phones came up to choose from, I am not too into phones, as long as it rings, texts and can take a half decent photo I am happy.
Next to each phone is a list of price plans. Different networks offer different prices and options so you can choose what is good for you.
I decided I would go for a Samsung Toco lite on the T mobile network. It costs £15 per month for 300 mins, 600 texts and unlimited internet. It came with the DSi and £85 cash. It sounded a brilliant deal, nearly half the price what I was paying with O2 with loads more benefits.
Ordering - The ordering process is simple, they take all your details and you need to put in your bank details for the direct debit to be taken each month.
Once you have confirmed all your information, you receive an email saying that it is being processed, once they have performed a credit check and they have accepted your application you receive another email confirming your contract and giving you delivery details.
They offer free next day delivery and you can track your parcel online via a link in the confirmation email.
Receiving the phone - My phone arrived by courier at 9 o'clock in the morning the next day. It was a brand new phone, certainly not second hand or refurbished.
Receiving the free gift - In your parcel you receive a claims form, you need to send this with two proofs of ID via special delivery. I sent my form on a Monday morning and I received my DSi on the Friday. The £85 cash back was put into my bank account about three weeks later.
A few things to point out
* Check the cashback gifts, as some are by redemption only.
* They automatically sign you up for 3 free months insurance, you need to cancel this or you will have to pay for it.
* Go through a cash back site like Quidco, I got £30 cash back.
The phone has been brilliant, and I have had no problems at all so have never needed to contact the customer services, so can't comment on that.
Overall I have been extremely happy with the phone, service and deal I got. I have since recommended two people, each time you recommend someone you get a point, each point is worth £20 or you can save the points up for bigger prizes.
If you need a new phone, have a look buymobilephones.net.
Not to be trusted. Customer service appears to be good on the face of it, but is covering up for poor processes under the surface.
I ordered a phone which appeared to be in stock (next day delivery was offered), only to receive an email at the end of the following day (AFTER their service centre had closed) to say it was out of stock. Followed up the next day, and had a very polite call with an agent who offered me an alternative model; when I rejected this, they called me back later to confirm stock would be replenished that day and it would be delivered the following day. Having heard nothing, I contacted them again, only to be told they now won't know when stock will be replenished until the following week, but again offering alternative model for immediate delivery.
Call me cynical, but it seems they're promoting tempting offers in the hope they can shift stock of other models they've got too many of. Absolutely useless if you have a kid who wants a specific model, and who is unable to delay his birthday to accommodate the run-around from this crew.
I used to always get my phone contract direct with the provider (O2 and Vodafone at various times), thinking it would be cheaper. Then buymobilephones.net offered me a deal I couldn't refuse - cashback which was barely any less than the contract. I thought it was too good to be true, alarm bells were ringing but I figured it was worth a try - and it paid off. I have paid between £29 and £35 per month for more minutes and texts than I ever use, and as promised they have refunded 4 lots of £88. A year's generous contract has ended up costing me around £20. That's TOTAL, not per month!
My previous provider was very dismissive of redemption deals - understandably I suppose. While they can work (it certainly has for me this time round), if the company paid out the cashback every time, it wouldn't be worth their while offering the deal. I think they rely on most people failing to read the small print, or send the right bills back at the right time. It does take a while to get your head round what to send where and when, and then some diary planning to do it at the right time. If you don't have these kinds of planning & organisational skills then don't take the risk, stick to an upfront cashback deal or another easy win.
Other issues with cashback by redemption deals:
* don't forget to factor in "special delivery" postage so they can't claim they never received your bills (about £3.50 a time);
* check the dates carefully - I didn't get my first cashback until about 6 months into the 12 month deal.
* read the small print. Then read it again!
I am currently researching for a replacement contract & although their deals aren't quite as good as they were this time last year, I would still use buymobilephones.net without hesitation if they have one of the best deals. Go to their website through a cashback site like quidco for an even better deal!
Do not take mobile phone contracts out through BuyMobilePhones.Net - see their clause 10.4 in their Terms and Conditions before you do. Whether the phone is faulty or not and even if it isn't suitable, because of this clause, which they say has been verified by Trading Standards, you will be stuck with the phone for the term of the contract. They will refuse its return stating in their opinion it has been 'used' regardless of any circumstance.
I first came across buymobilephones.net after my husband became convinced he wanted a mobile phone with a silly amount of minutes on one of those redemption contracts which would bring down the cost of his mobile contract.
A quick google search chucked up this website, and after doing some research I decided to go with this website as we found a contract that worked out at £17.50 via redemption for 700 minutes anytime mobile minutes, 600 texts and unlimited landline minutes. The downside for me was the fact it was a 18 month contract, but it was a bargain.
We are on our fifteenth month of our contact and so far we have been given all our redemptions as we have mailed all our bills to them on time. We send them via registered 'signed for' postage in case of losses in the post (so far, touch wood nothing has gone wrong!).
I have had experience of dealing with customer services-and found them fine. They responded to emails too, and quickly which makes a refreshing change.
I can recommend buymobilephones.net and advise that you always send in your bills for redemption on time as they do actually pay out! There's also some great contracts on the website-if you dig deep you can find some real bargains.
--- Overview ---
Buymobilephones.net is an online Mobile Phone Contract store, supplying cheap value deals on the internet for customers aged over 18. They provide contracts on several networks, O2, T-Mobile, Orange, Vodafone, 3 Network and Sim Free Tariffs.
The main difference about Buymobilephones.net compared to other traditional stores is that they provide free gifts in the form of special offers, such as a free laptop, cashback into your bank account, free televisions, cinema systems, ipods, PS3 consoles, Sat Navs etc.
--- Customer Feedback ---
Having looked at customers' feedback online I can see that many people have had problems with the company. Ratings normally vary between 5 out of 5 stars, or 1 out of 5 stars. It appears that the main difference is how you communicate with the company, how much you abide by their rules and how much they help you.
Before taking out a mobile phone contract through this company I researched the customer feedback online, and though many people warned against it, I did go ahead and I have had a perfectly good and hitch free transaction.
--- My Experience ---
I was originally going to buy a contract from www.t-mobile.co.uk and get a deal - 300 minutes, 300 texts, unlimited internet and a phone worth around £100. Then I decided to look around online for a free gift and I found Buymobilephones.net, who would give me the same price plan, with a cheaper phone (valued at around £15) and a free 120 GB slim PS3.
After doing extensive work looking for negative experiences and reading my rights concerning entering contracts via phone or over the internet, www.whatconsumer.co.uk/cooling-off-and-cancellations, I entered the contract, as I was getting £100 more goods through this company than T-Mobile directly.
The phone arrived within two working days, was in new condition and the SIM was already active and ready to use.
To get the free PS3 I observed all their rules, (www.buymobilephones.net/customer-services.php) and sent in two proofs of I.D. (photocopies of my driving licence and passport) via Special Delivery. The company received the proofs within one working day, and after waiting two days for them to get in more PS3s, I received the PS3 less than 10 working days after I took out the initial contract.
I kept in contact with the company constantly, via their customer services number 01773 522301, and was thoroughly delighted with their service. I found it great value and had no problems what so ever, though I had been dubious and cautious throughout.
I will definitely use them again for my next contract.
First came across this site via Quidco last May. I had been with Orange for 10 years as a loyal customer and they occasionally rang me with regards to an upgrade on my handset. At the time I was on a contract that cost 32.50 per month and also had a business mobile.
I wanted an IPOD touch for my birthday and found that via buymobilephones.net I could obtain a Samsung D900i (I already possessed the Samsung D900), a £25 per month contract with T-Mobile (a £7.50 saving) and a 8GB IPOD Touch.
Initially I went round the high street, but none of the normal retailers could match the deal that buymobilephones.net could offer.
I ordered via the Internet that I found very easy to use, however I have to admit to reading all the conditions carefully. You can have the phone and free gift delivered to you home address or your works address. If you choose the latter you have to provide written confirmation that your company employs you, something I couldn't be bothered with. You have to provide ID, but that is to prove they are sending the phone and free gift to the correct address and person. You also have to send a voucher back via recorded delivery for them to ship your gift. You do get an e-mail telling you when they have sent it though.
I had to collect my own phone from the Royal Mail due to me not being available at home, but that was a small price to pay. I have had no issues with the phone or IPOD (touch wood!) so a big thumbs up from me. I have even diarised the expiry of my 12-month contract, as I will be back.
I have just ordered a phone for my wife today off the same site, a Nokia 6300 (free), same contract as above, and cashback of £120 (plus my £20 quidco). They currently have a sale on so the monthly payment is a little lower.
You can choose other gifts such as TV's, laptops, consoles etc. It all depends on what contract amount you pay, phone you want etc. I like the site and have recommended it to people; I hope buymobilephones.net continues to give me good service, as they will have a customer for life.
About this time last year, one of my work friends got her phone upgraded, and then a couple of weeks later, she received a free ipod. I was absolutely amazed - and could have kicked myself as I had only had an upgrade on my mobile a month or so before. She had been told about this great site called "Buymobilephones.net" by a friend and had given it a go.
I forgot all about it until I had the usual pesky phone call from my service provider about my phone upgrade. I then had a brain wave and basically told the gentleman where to go when I remembered my friends phone (she had since left) hung the phone up and then when directly to the site in question to see what deals there were to be had.
Buymobilephones.net - look & use of the website
To be perfectly honest, going on to the website I wasn't entirely impressed. The homepage to me looks a bit of a mess and it just doesn't have that professional finish that gives you the impression that you can trust what's there. At the moment, it looks very Christmassy; it's a wintery blue colour with stars and Christmas ball decorations, and a boy looking excited (actually he looks frightened!) wearing a Christmas hat and holding a Wii console.
Despite the unprofessional look, my eye is always immediately drawn to the words "Whoopee! Instant Free Gifts For Christmas!" And with the boy clutching a wii console to his chest, how can you not take a closer look?!
Central to the homepage you will find the most popular phones as well as a selection of free gifts. You can also search via the left hand side which shows the all the free gifts and mobiles that you can get. Its really quite simple when you look at it closely!
My selection was the Sony Ericsson W580i in Pink. Once you click on the phone, it will give you the options from mobile contract through to free gift. I was already on Orange and had a £30 a month contract, so I didn't really want to deviate too much from this. I found a perfect deal for me, staying with a £30 a month contract which gave me the correct amount of minutes and texts and it also gave me a free Wii + Wii sports as well as £30 cash back! Ideally I was after the Wii and Wii Fit package, but for higher priced gifts, naturally your contract payments on your phone a month are much more, or there are sometimes options of paying say, £80 towards your handset for these gifts.
Purchase and General Transaction Process
Once I had decided on my phone and free gift choice, things were wonderfully straightforward. I literally had to register my details from address and card payments. My difficulty came when deciding on a delivery option. Basically, they offer free delivery the next day if you order before a certain time. As I work full time, I had to choose the option to have my phone delivered to work, and this although not a major hassle, was a bit of a pain.
Basically, if you choose this option, then you must fax over a signed letter from your boss to say that you are employed at said company, as well as a proof of signature (like a passport) and a proof of address. I had my purse stolen, so I didn't have a drivers license to send (which is their preferred choice of ID) so I sent over a copy of my passport as well as my mobile bill with my address on. I had problems because their fax didn't work. I spent most of the morning frantically trying to fax over and getting no response. If they don't receive your documents, by a certain time, they automatically send your phone to your home/registered card address, which obviously wouldn't work for me as no one would be in to sign for it.
After several attempts I called their customer service number. At first I had trouble getting through here also, I spent so much time on hold I was convinced it was a scam even if my friends experience had been good. I did get through, and they immediately said that I should just scan the documents and email them, which I did so and then called again to confirm they had everything they needed.
Unfortunately, I did not get the phone the next day - I had ordered it on the Tuesday morning and the documents did eventually arrive by 2pm but I had an email from the company on the Wednesday morning saying it had been dispatched, so I was a little disappointed that it wasnt going to arrive that day! However, Thursday morning, it was delivered so I shouldn't compain too much. I am just fairly impatient that's all!
Everything with the phone was in working order and I was completely satisfied with the information that came with it. The phone was boxed up as any reputable company would package it and included in the package was a letter from them detailing how I claim my free gift. Another note - if you aren't happy with your purchase you can return the phone to them within 7 days - I think this is standard practise for most phone shops so I was more than happy with that if anything did go wrong. Thankfully, all good nearly three weeks later!
I did have one small further problem with claiming my free gift, but this I have to say was resolved quickly. Most people I have told about the deal I got (before I received the gift of course!) laughed and said that I had been scammed and there had to be a catch. Well, as soon as I received my phone, the letter told me to return the voucher enclosed along with further proofs of Id to claim my voucher (dull! They already had it once, so I found that really annoying!) All this was sent registered post. I once again sent them a copy of my passport along with a British Gas bill.
However, two days later I received an email to say there was a problem with my free gift claim and I was to call them immediately. It turns out (and this is stated on their website, I just didn't read it properly!) that they won't actually accept British Gas bills as apparently they are quite easily used to defraud! I sent another bill to them immediately by registered post and then Monday I received an email to say that my free gift had been dispatched and I would receive it the following day. I came in to work this morning to find that it had arrived, all boxed up and looking inviting! The email also said that my cash would be in my account within 40 days.
As you can see, I have had a pretty excellent service from buymobilephones.net. I really wanted to write a positive review on them, as whilst I was waiting for my phone to be dispatched, I read so many negative ones that I began to worry (not on this site or Ciao, but others!). My only negatives really is the issue with ID, but I can't fault them being careful. My phone and my Wii were sent quickly within three weeks of my initial order and are in perfect working condition (everything ok with the Wii too, I've checked this evening!)
I think perhaps the negative reviews are in the minority - and the ones that really do have bad complaints perhaps took the deals that means constant checking in with buymobilephones.net. They do have a gift option of having your line rental paid for the year, but its my understanding that you have to send them your bills on time every month for this to be validated and they are often quite quick to remove their free gift if you send them bills late.
Personally, if you are after a free gift like a Wii, straighteners, flat screen TV, laptop, Ipods or X boxes, you cannot really go wrong with this site. It provides excellent customer service in my opinion, you get a new phone, a free gift plus a bit of cash if you are lucky. What more can you want?! I won't be buying any of my future handsets in the stores from now on, that is until they can beat the deal I can get from buymobilephones.net online!
POOR AFTER SALES SUPPORT.Rang up for a upgrade, got a new Samsung omnia, deleviered next day. Great, but then a few days later I find the LCD screen is faulty, Conacted Orange and got a Fault code, contacted Buymobilephones that I was sending in a faulty phone, no probs so far, buymobilephones contact me the phone isn't faulty and claimed I didn't ring orange for a Fault code. I rang orange again to be told the code was still valid, Seem these con-artists only care for sales, any problems they try to brush off. Even acused me in daminging the phone but there's no damage, A dirty tactic.
Buymobilephones.net is an online retailer of mobile phones with and without contracts. What makes it different to some others is that it offers cashback and other offers. This review is of the cashback offer and is based on 12 months experience.
The idea behind cashback offers (and there are quite a few online retailers offering them) is that you buy a phone and contract as you would anywhere but, if you comply with fairly demanding conditions you can get some or all of your money back. In my case I did actually get all my money back, so it is worth writing about.
The way it works is like this:
You buy the phone and contract. The contracts tend to be mid-range and up. Mine was a £35 a month Flext 35 with T-Mobile and I got a snappy Samsung phone with it. You then have to rigidly follow a programme of sending the bills in to the retailer according to a tight schedule. If you fall behind in your payments to the mobile operator you forfeit all cashback. Similarly, if you are even one day late in sending the bills to the on-line retailer in you forfeit all cashback. The schedule is typically something like, after month six send the first six bills in, then at month eight send the next two in, and so on. You can have as little as two weeks from the date on the bill (not the date you receive it) to send the bills in.
If you get it right, the retailer will give you some or all of your money back, depending on the deal you originally went for. If you get it wrong, you won't see a penny.
It seems that the business model is that many customers are tempted by the offer, but very few are organised enough to keep the bills and send them in on time, so in fact the retailer does not have to pay much out and this is more than compensated for by the boost in sales by all the people who mistakenly think they will get it right.
I'm pleased to say that over the last twelve months, in which I did meet all the conditions, Buymobilephones.net were as good as their word and they totally honoured the agreement, meaning that I really did get a new phone and a year's worth of £35 a month contract for the price of half a dozen envelopes, some photocopying and the cost of sending the bills in recorded delivery. That left me about £400 in pocket for 2 or 3 hours work in total - and that's not bad as an hourly rate!
It gets better. On one occasion, I sent the wrong bills in. Rather than just saying the business equivalent of "so long, sucker", they emailed me to tell me of my mistake and when I hurriedly sent them the right set of bills they still honoured the agreement. It was still within the defined period and I imagine they would not have been so generous had I fallen outside it.
I'm about to start a new deal with them, now that the year has ended. There are no 100% deals on their website at the time of writing but there are some on the lines of "buy a 12 month contract and pay for 4 months", which will do. Other similar site are offering 100% deals but now that I trust Buymobilephones.net I'll stick with them.
A word of warning. These deals tend to get a bad press in general and deservedly so, as the firms come and go and promises are often not kept. I have had an excellent experience with Buymobilephones.net and this is worth flagging up, but that does not mean that they too will not go belly up at some time in the future. Nonetheless, I'm prepared to try them for another year.