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carphonewarehouse.com

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  • Didn't care about a small customer
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      06.01.2013 22:34
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      All's well that ends well, recieved the advertised deal and very happy with it.

      Early in December, approx 9th Dec, I had a two fold problem, the first being my faithful laptop broke and the second being my phone contract was nearing its end - so I decided to research online and see what I could do about it.
      After seeing an advert on TV I realised that I could get a phone contract with a free laptop, which sounded pretty good.
      I am quite a savvy shopper and realise that nothing is "free" but to be fair this deal did seem pretty good. I was after a basic phone, as I don't really get on with Smart phones and saw that I could get a cheapie Nokia with a free Toshiba Laptop for £20.50 per month on a 2 year contract. This price did not seem too bad with the inclusive minutes and texts attached to the phone.. 100 minutes is ample for me, I only need a phone for emergency use.
      I ordered the deal online and received the order acknowledgement within five minutes by email. This was on a Sunday, so I assumed/hoped I would get the order confirmation the next day. I did not.
      I contacted carphone warehouse via their contact page about 5 days later and didn't get a reply, I contacted them again the same way another few days later and this time did get a reply - they apologised for not responding sooner but the order was confirmed and unfortunately the laptop was out of stock, but they would email me and advise as soon as it was back in stock - fair enough.
      On the 22nd December however I phoned the direct/central phone number and was pleased to find out that yes, the laptop was now in stock and would be dispatched on the Monday...they gave me the tracking number..
      After the delay earlier in the month I have to say I was unsure, but to be fair I was proved wrong, very wrong in fact and on the 24th Dec when it should have been dispatched I checked the tracking information to find that it had actually been logged out for delivery to me that day from the local couriers depot and it arrived to my address at around luchtime that day - a day earlier than expected.
      So in summary, after waiting for a very long time for any information whatsoever, when the goods finally arrived they arrived quicker than they should have done and everything was absolutely perfect...

      I am now the proud owner of a new phone and a new laptop...

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      06.12.2010 17:27
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      A good mobile phone website

      When needing a new mobile phone the first port of call for me is usually the carphone warehouse and this is not to make a purchase but usually to experiment with various phones they have got.

      There website is very good at helping people make the right decision about a mobile phone. Most of us have a set criteria of what we want such as a camera or blue tooth abilities and some prefer special brands. I love having Apple and Samsung products so I tend to look in those areas first.

      I want to start with what the website is like in terms of speed and to be honest it is very good. Along the top of the page you have tabs with many headings and if you put the mouse over them instantly a selection of options pop up to choose from.

      This for me is good because some sites take forever to load up information and new pages. Pretend you know the phone you want such as the iPhone and if you find this you click on to it and it brings up so many options.

      The options are what type of tariff you might wish to have for a contract. You might want to get this option or a pay as you go deal. Below the picture is where you find the various companies such as Orange, O2 and others. You then get told the specifics of the deal such as the amount you need to pay and other information.

      What I like is the company never try to make you join one particular network. They highlight the best option for you as the first option and then everything else below is an alternative. If you wish to scout information out for the phone you can as well.

      Along the top screen you can actually find out information about the phone in terms of size and features and there is a few pictures to really help you appreciate the type of purchase you might want to make.

      If you want accesories for the phone such as charges or protection cases there are under the phone as well so you have many types of options open to you as a customer. There is many other good parts to the website as well.

      If you want offers they have them all the time. Admittingly they can be for the same type of phone each time and when a new phone comes out they offer superb contracts and deals. You sometimes get free items as well with phones such as televisions and games consoles.

      I have had many good experiences with the firm before. This christmas I have got a mobile phone for a relative and had it ordered directly to the store near me free of charge but if you ask for it to be sent to your home there is a delivery charge.

      The website pages are all really well set out so there is no confusion in what you are looking at. Everything has it's own unique area and space allowing you to sit comfortably and read the information you are given.

      The pictures are of the highest quality and there is plenty to keep you going. You can even compare one phone to the other so if you have a few phones in mind you can find out a comparison of which phone has what.

      I would also say that they have a great help section. I had an order number but failed to find out where it was and there online website helped me locate the destination so they have great help as well.

      I would say they have a few things missing and one is reviews. Dooyoo offer reviews on many products and they help us all learn about a phone. I would like to see those there, I have seen the odd phone with some sort of review underneath but nothing with much depth and I would like something with personal experience rather then a few simple words.

      Overall a great website to find excellent phones, compare them and find the best deal for you, but be warned you might find better deals else where.

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        21.06.2010 01:10
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        A good way to compare offers

        I much prefer buying a new phone online to going into shops. Particularly when buying a contract phone.

        I used to shop in The carphone warehouse years ago, but to be honest I didn't much like it, like most phone shops, I find the atmosphere quite pressurised and dont like all the hassle. I have shopped online with them a few times and much prefer that.

        The carphone warehouse website is quite well laid out, but I find that there is a bit too much information on the homepage for me and I don't know what to look at first.

        On the homepage you will find tabs for mobile phones, upgrades, accessories, broadband and laptops. More recently they have added music and tv, gaming and news. There is also a tab for offers and help and support. These are usually the main things you would be wanting to look at, so give you a direct route, rather than having to search through.

        The main body of the page advertises their best offers and deals, which is expected, but again, I find it's just too many different fonts and too much information to deal with.

        I have shopped with the carphone warehouse online and my experiences have always been fair to good. Items have always been delivered on time or earlier and I haven't had any problems with the products.

        I did once have a problem with card aceptance when paying, but I think that was a problem with rather than the website, so I overlook that time.

        If I'm looking to buy a new phone or upgrade, the carphone warehouse is one of the first places I will go to to see prices and offers or tarrifs. I don't much like trudging round the highstreet all day just to compare prices, so it's perfect for me to sit on my netbook and have a browse.

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        06.01.2010 19:47
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        I will consider using these again

        n the past I have had some bad experiences with the Carphone Warehouse, this ultimately put me off using them again until just last month. After searching high and low for a new phone I found the one I wanted, guess what? It was cheaper on the Carphone Warehouse website then any other. I didn't know what to do. I decided to go for it, many other people I know had used them before and had no problems so I guess I was just unlucky previously. I order my phone on a Saturday night and this was in stock so was available for next day delivery (Ordering on a Saturday makes the delivery on a Tuesday so someone on the other side can process it). Everything was going was going well and my pay as you go phone should be with me on Tuesday, great, I was a very happy bunny.
        Monday came and I was checking my emails to see if there was any sign of dispatch, nothing all day. I then received an email at around 7pm asking me to go into branch to confirm my identity with passport and proof of an address as they were unable to verify this online. This confused me when purchasing an pay as you go mobile phone in the past I have never been asked for this information, and after looking on there website nothing stated anywhere that I was need to do this. I was a little angry so I rang the customer services department to see what was going on, I was ready for an argument but a very nice agent answered and helped me 110%. Basically in his colleague's wisdom he assumed I had ordered a pay monthly phone and that was the reason for this email. The guy on the phone took some details from me assured me my phone would be delivered the next working day which I thought was impressive considering that this was 9pm on a Monday night. I didn't get my hopes up however as promised my phone arrived before lunch time the next day. Brilliant and I was a very happy bunny.

        Apart from this slight mix up I am incredibly pleased with the way my order was dealt with. Especially since my phone was dispatched after 9pm! After staying away from this company for a good few years I am now willing to letting my guard down and consider them more in the future. I am not going to let this one little incident put me off. I would recommend this company to other people who are considering purchasing from them, of course my experience is only based on a pay as you go purchase so I am not able to comment on the pay monthly side of things!

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        29.07.2009 17:42

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        Great online deals

        I got an amazing deal from the Carphone warehouse a while ago, but it was only available online. I got a contract for 600minutes, unlimited texts with a Playstation 3 and a wireless controller and a singstar game thrown in. Admittedly the choices of phones available with this deal weren't so great and I eventually settled for a Sony Ericsson T303. It hasn't broken yet and allows me to call and text which is all I really need my phone to do.

        The website has a helpful tool to allow you to compare the main features of the phones you want side by the side. It also allows you to upgrade your phone contract online.

        However the website doesn't just focus on the phones, there are also laptops, games and music systems. Each item is described in great detail with excellent pictures and easily readable lists of specifications.

        I would recommend this site if you are searching for a good and reliable phone deal with no hidden costs or awkward terms and conditions.

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        24.11.2008 00:42
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        i wont be ordering from them again

        I ordered a mobile phone from the carphone warehouse online only a few months ago, because the offer they had on at the time seemed the best out of all the ones I've seen. It was a phone offer for a pink Motorola camera phone for about 50 pounds including 10 pounds of credit on T-Mobile pay as you go.

        I purchased this online but for some reason, when I went through check out, my order wouldn't go through. I tried with different credit cards but they wouldn't process so I eventually ended up calling them and ordering over the phone. That process took me ages as well but we eventually got to resolving the problem 30 minutes later and I was told that my phone would be delivered via city link in 2 business days time.

        So... 4 business days later, I still haven't received my phone and this got me pretty annoyed now. My purchase from Carphone Warehouse hasn't gone very smoothly and now I was facing problems with the delivery of my item.

        So 5 business days later, I got a note through my door saying that city link came by but weren't able to deliver as there was no one there to accept and that they had left it with my neighbour. So I went to my neighbour but they said they never accepted any packages and the signature on the card was not theirs and looked suspiciously similar to the driver's hand writing.

        I immediately called city link and they basically burshed me off and said that they couldn't help. At this point, I got very irritated and decided to phone up Carphone again, as they were the ones who employed city link to deliver my phone. They also said that they couldn't help and that it wasn't anything to do with them as they've sent the item off and I should try and sort it with the delivery company.

        They basically kept blaming each other and I just got very angry at this point. I eventually did receive my phone when the city link people decided to throw it over my fence into my garden and was there in the rain and mud for a couple of days until I found it. Then, when I went to activate my free 10 pounds of credit, I was told that it was no longer valid and Carphone wouldn't help me with this either.

        All in all a very poor service and needless to say, I'll never purchase from the Carphone Warehouse again.

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          07.11.2008 23:58

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          www.shopmobiles4u.co.uk is a price comparison website for mobile phone deals try them thay have over 200.000 deals from pay monthly to pay as you go. Also they update there site daily fantastic offers.

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          14.11.2006 08:11

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          Carphonewarehouse is very good Brand in Uk. People prefer carphonewarehouse online shopping for mobile phones. Along with carphonewarehouse, <a href=http://www.mobileshop.com>www.mobileshop.com</a> and<a href=http://www.mobilerainbow.co.uk/>www.mobilerainbow.co.uk</a> are also very good brand for online shopping.

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          09.02.2004 06:24
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          Ok so I?ve had a phone for a year and if you knew me you would realise I get bored very easily with phones! This is the longest I?ve had the same phone, i've gone through 6 phones in 4 years so far-I know too much but my contract had ended so I decided to look around for a new phone I looked on several sites on the web-o2?s own site which didn?t have a lot of selection and some of the other smaller companies many of whom deal with singlepoint, and I wasn?t going down that route-as a lot of you may know they are to be avoided! So I came across the carphonewarehouse site and there were loads of phones to choose from all the tariffs were clearly explained and the prices of the phones (some of them are free when you take out a contract). I decided to phone their direct sales line up, as I wanted to make absolutely sure they had nothing to do with singlepoint. I got through fairly quickly and spoke to a nice man who assure me they deal with 02 direct and heard about singlepoints problems, so I told him which phone I wanted, which was the siemens mc60. It was free on the 02 tariff I wanted and it was in stock. He said it would be with me the very next day! Brilliant I thought what more can you ask for?! He offered me their insurance and explained what you could claim for, one of the great conditions being that if after three months you decide you don?t want the phone anymore you can cancel your contract without a penalty! Now knowing how bored I get with phones I thought I would take this out, as I know come a few months time I will want to change it. There is also a 14-day guarantee that the carphonewarehouse do, which is if you decide you want to change your phone or your tariff you can bring it back to any store in its original box and change it. This came in handy as I will tell u in a minute I got the phone the very next day as promised and unwrapped it getting all excited. Now I'm really used to nokia phones but thought
          I could get used to another make it couldn?t be that hard! Well I was fiddling about without for a week still couldn?t get used to how to assign a ringtone to certain calls, the buttons were very clicky and awkward, didn?t feel right, so just before the second week ended I decided I wanted to change it as I just couldn?t get the hang of this phone. I?d seen another one I did want on the website, so I called customer services who looked up my number and said yes I could change it at any store. So off I went an hour later, phone all ready with its box, charger and manual and went into the shop and explained I wanted a different one. The man there was very helpful, he checked my phone to see if it was working and then proceeded to get me a new one. He put all my details into the system explained that if I wanted the new phone id chosen I would have to pay another hundred pounds as it wasn?t free on the tariff-fair enough I knew that from the website He gave me my new phone, changed my insurance over and I am now with my new nokia which I?m very happy with Id definitely recommend looking at their site for a lot of good deals and the handy exchange facility they do-if I had gone anywhere else I would probably be stuck with my original phone Thank you carphonewarehouse!

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            05.03.2003 15:14
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            • "Didn't care about a small customer"

            My experience with Carphonewarehouse has given me my most appalling customer service experience ever. In the process of moving to the UK from overseas, Carphonewarehouse sold me a phone, gave me a phone number and assured me it was put away for my collection on a specified date ( I did the order by phone from overseas as their web-site wasn't working). I had cards printed with this number on it - as I had told them I would be doing - and distributed them as my change of address cards. When I arrived on the agreed date to collect the phone, the guy in the shop 'knew where it was; and the box is marked for collection' but it wasn't - they later admited they had sold it a couple of days ago to another customer as part of a large corporate order because they didn't have enough of those phones in stock. CPW clearly don't care about small customers. If the staff in the CPW store were unhelpful in seeing if there was anyway to get me back the phone number (which they were), it pales into comparison with the lack of responsiveness from head office. Having admited responsibility and offered derisory compensation they just ignore all my efforts to contact them - you get these great emails back saying we aim to respond within 48 hours - but never hear a thing. I would never deal with this company again.

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              02.12.2001 23:47

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              Avoid like the plague - Advantages: Reputable name - Disadvantages: Absolutely terrible customer service, Very poor communication

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              07.08.2001 06:38
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              I strongly advise anyone new or old to the mobile phone world to visit this site. We recently purchased our nokia 3310 at such a good price from this site and the same offer was £20 more instore. I was not too familiar with what features I wanted in a mobile phone, but that was no problem, this site provides a mobile phone encyclopedia for everything you need to know about mobile communications. It gives you detailed information on each type of phone and tarrif you require and if you are not sure it can help you by recommending a phone that best suits your needs. It also allows you to compare 3 phones at a time. You can read reviews and opinions on each phone. They have 'deals of the day' and 'special offers' that sometimes offer quite a reasonable saving. Purchasing the phone was simple depending on the type of phone purchased you may have to give a few personal details along with payment details, as soon as the order is approved and available it is shipped. I ordered my phone at 3pm and received it 9am the following morning. I received a free unexpected welcome kit that included a bundle of extras that would have easily cost me around £50. And there service when registering the telephone was very helpful. They also offer great trade in deals so I am tempted to use them again.

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                23.03.2001 20:23
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                I wanted to upgrade from my brick-like Nokia 5110 of Vodafone pay as you talk to a smaller phone on a contract. Carphone Warehouse is probably one of the best shops around Redhill becuae its the only one that offers all of the networks (except Virgin). I saw a brilliant deal, a Motorola V3690 free with free connection, 3 months freel ine rental, 3 free warranty and £30 for your old phone. Great. I went in to ask, the assistant was helpful and friendly, he told me that I couldn't transfer my number to the new phone becuase I was on pay as you talk, fair enough. He said that I would also need proof of address to get the phone. I didn't have it on me, so I decided to go home and order through their website. The site is very easy to use and to navigate and it took me 5 minutes to find the deal I wanted and order it all, it all went through fine, the next day, nothing came, I had ordered after 4 o'clock so it was on big deal, the day after, still nothing, I decided to phone carphone warehouse. They told me that the phone hadn't been dispatched because as I was 18 and didn't have any credit referances I'd have to pay £100 deposit to Vodafone which I would get back in 6 months to gaurentee that I would pay my bill. There had been no mention of this on the site, after I had submitted the order, it was as if they were waiting for me to phone them. I cancelled the order (the next day an email came telling me of the £100, but I ignored it). I went back to the shop with proof of address and got the phone, I still had to pay the £100 but at least they told me about it! The service was quick, easy and the guy was very friendly. So my advice is use the shop if there is one near you, I don't think the level of service on the site is up to it.

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                11.03.2001 17:39
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                I bought my first mobile from Carphone Warehouse on the internet, and I cannot fault the website or indeed any other part of their service. The phone I wanted was a Mitsubishi Trium Mars on a pay as you go tariff. Carphone warhouse had it for £39.99 on Vodafone Allcalls - the best price I could find on that tarif. I could get it for £29.99 on BTCellnet if I bought from their website but did not want that as Cellnet have poor coverage of my area. Once I had decided to order, the order process was quick, efficient and intuitive. Ot guided me through selecting a tariff, network and phone, and at no point was there any question what to click on next. It was an excellent experience. I ordered the phone in the week after Christmas late on a Friday, so I was not really expecting delivery to be that speedy. However, to my surprise it was delivered the following Wednesday - excellent. The phone worked fine when it arrived, but if there had been a problem I was supplied with several phone numbers to call in case. When, three months later, I accidentally left my Trium Mars in my trousers when they went through the washing machine, I decided a replacement was in order. I again ordered from CPW, this time getting a Siemens C35i on Orange - it was a decent price (£79.95) and again the service was impeccable. Well done Carphonewarehouse.com. The prices are excellent and so is the service.

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                16.01.2001 23:13
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                I bought a Vodafone pay as you go phone from Carphone Warehouse on one of the their deals of the day. For £40, I got a Motorola M3788 with £10 calls voucher, leather case, car charger and hands free kit. At that time (September 2000), the High Street price for that would have been about £60-£70. It was a good price, but the process of working my way through the order and choosing a number was a bit tortuous. The phone arrived on time, but I had to chase them up to get my accessories. I would use them again, but only if the price was still competitive.

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