Newest Review: ... I don't really get on with Smart phones and saw that I could get a cheapie Nokia with a free Toshiba Laptop for £20.50 per ... more
Phone and laptop deal via carphone online
Member Name: madeindevon
Advantages: Ordering online and tracking online, brilliant
Disadvantages: Goods totally as described but communication not as good as it should be
Early in December, approx 9th Dec, I had a two fold problem, the first being my faithful laptop broke and the second being my phone contract was nearing its end - so I decided to research online and see what I could do about it.
After seeing an advert on TV I realised that I could get a phone contract with a free laptop, which sounded pretty good.
I am quite a savvy shopper and realise that nothing is "free" but to be fair this deal did seem pretty good. I was after a basic phone, as I don't really get on with Smart phones and saw that I could get a cheapie Nokia with a free Toshiba Laptop for £20.50 per month on a 2 year contract. This price did not seem too bad with the inclusive minutes and texts attached to the phone.. 100 minutes is ample for me, I only need a phone for emergency use.
I ordered the deal online and received the order acknowledgement within five minutes by email. This was on a Sunday, so I assumed/hoped I would get the order confirmation the next day. I did not.
I contacted carphone warehouse via their contact page about 5 days later and didn't get a reply, I contacted them again the same way another few days later and this time did get a reply - they apologised for not responding sooner but the order was confirmed and unfortunately the laptop was out of stock, but they would email me and advise as soon as it was back in stock - fair enough.
On the 22nd December however I phoned the direct/central phone number and was pleased to find out that yes, the laptop was now in stock and would be dispatched on the Monday...they gave me the tracking number..
After the delay earlier in the month I have to say I was unsure, but to be fair I was proved wrong, very wrong in fact and on the 24th Dec when it should have been dispatched I checked the tracking information to find that it had actually been logged out for delivery to me that day from the local couriers depot and it arrived to my address at around luchtime that day - a day earlier than expected.
So in summary, after waiting for a very long time for any information whatsoever, when the goods finally arrived they arrived quicker than they should have done and everything was absolutely perfect...
I am now the proud owner of a new phone and a new laptop...
Summary: All's well that ends well, recieved the advertised deal and very happy with it.