I purchased a Mini Cooper from the Car Shop Doncaster 10 weeks ago at a cost of £10,000. I was told upon purchase that it had had a 114 point vehicle inspection check and it had faulty brake pads and discs. They then advised that they had been repaired.
10 weeks later the brake pads are faulty. I have contacted the Car Shop to be advised that this is wear and tear....after 10 weeks!!!
The Car Shop will take no responsibility at all.
Also I was advised to take gap cover on the car at a cost of £300. I questioned wether it would still be covered as my partner took out the policy but I am the insured driver. I was assured it would. After reading the small print I am actually not covered and have just wasted a further £300. At least it was worth them meeting their sales targets!
I have never experienced such poor service and aftercare as I have at the Doncaster Car Shop.
Also a point to note is that the manager of the branches word is final. There is no escalation process for complaints.
I would strongly advise anyone not to shop at the Car Shop.
I cannot express strongly enough how disgusted I am and how angry I have been left feeling.
Horrific, awful, disgusting service.
We were greeted by a helpful young man who was not too pushy as car salesmen often are.
We told him the type of car we wanted & the price range & then we were taken to view them .
We decided on a test drive of one of the Modeo we had seen , the same man took us out in the car we did not feel under pressure by him to buy the car.
We decided to buy the car depending on the finance plan , we taken through everything on the computer it was all very clear. The credit check was carried out swiftly just had to wait for confirmation that all was ok.
We went back to the store a couple of days later to go through the finance plan which was explained clearly to us as well by the accounts lady & collect our new car .
called in on the off chance to browse round but was met instantly by a hard sell salesman who would be " my guide" i found this very irritating as i like to just browse myself not be constantly bombarded with question about i want, all well and good if you want this but like most English people we'd rather ask for advice rather than have it pushed in your face,not a place i'd go again.
They treat me with respect ,and they had a good choice of cars . Staff was fully trained and friendly with costumer. They explained everything and give me all information I needed. Make it good price , suitable for me. Even they give me some time after the shop was closed. They did them job perfect , but you have to wait for answers quite long time , like I waited two- three days for answer they accept my application or not. Maybe this time is quite busy , but I think people are busy too and they shuold deal whit applications more faster.
They give me some time for make a choise , serve me with tea and coffee. I think them company is good for cars quality and staff are welcoming. No big prices , good deals and good atmosphere. I am happy with this company and them service.
"Don't Go There"
Visited Doncaster Carshop and after a 4 hour disscusion with staff the site manager he then promised to do some minor work on my car just to get me to sign the contract, then when I returned 2 days later to collect my car nothing had been done they even tried to hide the fact that no work had been done to my car by parking it right up to the wall so I could not see.After a long exchange of words for 2 hours the manager then told me "take it or leave it" but if you leave it we keep your deposit for preparing the car which was a total of £3.000.After contacting Doncaster Trading Standards I managed to get some of the work done as I had previously made the manager alter the contract,date it, and sign it. The customer services at Doncaster are rubbish as they are controlled by the site manager so any complaint is brushed aside. I also had negative feedback when I complained to higher management in the company so be warned dot the i's and cross the t's before you purchase any car from these people or AVOID altogether if you dont want the hassle.
There's things associate with motoring that I don't think anyone likes and perhaps chief among them is actually buying the car. I've always been weary of used car dealers but not exactly flush enough to buy a brand new motor. Not to mention the high level of depreciation associated with almost every new car, so when I finally admitted my old car had done all it could, buying a new used car was the only way to go.
This was also my first time for buying a new motor without help so I decided to do all my research. I went online and searched for car reviews etc and it was the reviews on the Car Shop's website that I kept coming up across. I've always been a bit hesitant on car dealers - blame countless films - but it was the company that kept coming up.
Thing is, even their Northampton one isn't too local so I did all my checking online and even spoke to them via some live chat thing so was fairly confident - if a little hesitant - that it was worth the trip.
Seriously, I've never seen so many used cars in one place. The car I'd originally had my eyes on had gone but the salesman was really helpful - I didn't feel like he was pushy or trying to sell a particular car - and I soon found another car that was pretty much identical.
I got a test drive, set up the payment (some good cold cash always helps) and the job was a good 'un.
Having seeming fretted over nothing when it comes to the whole buying from a car 'supermarket' I felt extremely relieved and while I know it's a strange thing to do I'm quite happy to recommend the experience. It was really so painless and simple. In hindsight it seems daft to have been worried about using a car supermarket - it's not as if they're gonna do a dodgy deal and be away with your money overnight when they're a large and established company.
So, yeah. A great and easy experience and one that I have no trouble recommending to others.
Great service, huge choice and low prices.
Over recent months i have been looking for a new car and have searched extensively for one. Although i would rather have not bought one in the current climate mine was knackerd so i had to. I'm from the Northampton area and had always heard good things about The Car Shop; however had never actually been down. After an extensive search on the web (many dealers and different cars) i begrudgingly went onto the Car Shop website. I had been on there before and was not at all impressed with it. This time was very different however; they appeared to have changed their site and the "new" site was much easier to use, quicker and more appealing. I found a list of cars that i was interested in and on each one noticed a Live Chat icon (whatever that was), so idecided to click on it. I must say this tool was brilliant as it allowed me to talk to a salesman without actually going down or calling up. After a lengthy discussion i narrowed my options down to 2 and then booked test drives. As they already had all my details they had an information card ready and we got straight on with the test drives. I loved the car that i had chosen so bought it there and then, and as i had done my research and brought all my documents, i was actually gone in just over an hour. The whole process was fantastic. I would recommend anyone to go.
Just a quick review this time...
The Car Shop wasn't a brand I was familiar with until recently - having not been in the car buying market for at least three years. They have a few branches, including Swindon and Cardiff, as well as the nearest branch to my home in the Midlands - Northampton.
I must admit I have always stayed away from these large car supermarket places with a passion. This is based on my perception (real or imagined) that they tend to be overpriced and seem to prey on those who have poor credit records and sell them overpriced cars with horrible credit terms - adding to the debt cycle. Of course, there are always the dodgy television adverts too. I have always kept away from them, preferring to buy cars locally and privately if possible.
However - we had some quite specific requirements for a user car, approximately 3-4 years old, including diesel and automatic, and for under £5K which does make the search difficult. However one particular make and model did seem to fit our requirements and tastes, and it seemed to be competitively priced. We located the car via adverts on both Ebay and Autotrader.co.uk and while the mileage was a little high, it is proving difficult to find a car with low mileage and it was something we could live with.
There are in fact 1000s of cars available via the Car Shop, and there are brands and price brackets to suit all budgets. The website www.carshop.co.uk has an excellent search engine, so you can refine your search according to your requirements, based on all the usual filters as you would expect. The website is pretty easy to navigate and there is plenty of useful information and links for financing options, as well as links to car reviews. And of course, if you haven't got the internet at home, you may have heard from them from their TV adverts...!
One of their claims on the website is the "Buy and Go" option where you can drive away with your new car in an hour, providing you have the right documentation. This includes customers who want to part ex, although we were not intending to do this, as we will sell our old low mileage Alfa privately. While this would have been impossible for us to do on a Sunday as we did not have the cash on us, and did not intend to take finance, it perhaps gives the indication of the supermarket approach to car buying that the company does indeed have.
We checked whether the car was available both the night prior and before setting off to view. The car was at their Northampton showroom, and so quite a distance from our home. The site is absolutely huge, with a vast selection of cars, although unfortunately just the one that ticked all our purchasing boxes - diesel, auto and under £5k.
After a test drive, and a failed attempt at negotiating on price - the company has take it or leave it approach to price - and they did state they had a lot of interest in this particular car as it is quite a rarity and had an excellent spec, we decided we would go ahead. They had advised that they did have someone interested in the car who was dealing with them via their Cardiff office and so we confirmed we wanted the car and could indeed pay for the car in full by the following day in cash and were leaving the 10% deposit that day. It was obviously impossible to get the remainder of the money to them before then as the banks are closed - and a cheque would take at least 3-4 days anyway. So deal was done....so we both thought....
......Unbelievably, the car salesman returned and said we could not go ahead with the purchase, as the customer in Cardiff had bought it!! So despite having had a test drive and spent a considerable time at the Car Shop this morning, and despite the salesman having taken details, including debit card for payment and a copy of the driving licence, someone in a different part of the country had apparently just bought it..!
This is just poor customer service in the extreme, playing two customers off against one another, and not even having the decency to allow us to complete a transaction for a cash sale - before allowing a customer many miles away to conclude the transaction at the exact same time! My husband was absolutely furious, at his wasted morning driving to Northampton to test drive a car which was then sold literally from under his nose to a customer in Cardiff and he left in disgust and frustration. He called the manager back shortly afterwards to express his disappointment to be told "We are a car supermarket sir, this is what we do".
Seems absolutely incredible to me.
Perhaps I was right to avoid these places all these years after all.