Worst customer service I have ever experienced! avoide this company like they avoide delivery dates (clareflorist.co.uk)

Member Name: Steven Ratcliffe

Product:	clareflorist.co.uk
Date:	21/12/07 (11 review reads)
Rating:

Advantages: none

Disadvantages: Dont care if your flowers arive, Don't care if your not happy with their servise.

I ordered 2 weeks in advance of the date I wanted them delivered, then phoned a week before to make sure they would get to my girlfriend before she left work (was having them delivered to the school she works at), a very unfriendly woman who obviously couldn't care less about my order told me that because of the delivery method I had chosen (I actually didn't choose any method because delivery was included in the price and there was no options to choose from) they may not even get there on the date I wanted, they can take up to 48 hours!! the only suggestion she had to offer was to cancel the order.

So it seems that the only way you can get flowers delivered on the date you actually want them is to wait until the last minuet and pay up for a 'next day' or 'same day' delivery. although I wouldn't trust them on that

I emailed them a complaint and received back an automated 'sorry your unsatisfied with our service' reply full of grammatical errors.



Hi

Thank you for your email and am sorry you feel let down by our service.

The flowers you have ordered are sent by 1st class post and can take up
to 48hrs for delivery as stated on the web site (I spent 30mins looking for this and never found it, they must have hidden it well).

As you will can see below
his simple box packed with 30 stems of the freshest assortment of spray
carnations to be enjoyed along with a complimentary bar of Thornton's
chocolate with fudge pieces.
Your flowers will be deliverd by Royal Mail First Class post anywhere in the
UK six days a week.
Deliveries can take up to 48hours from selected date.

Kind regards

Clare Florist


On the delivery day, they didn't turn up, and my Girlfriend fell out with me because I had forgotten our anniversary.

Despite declaring on their website "Your satisfaction is our first and foremost priority" and even after I complained a week in advance about them not getting there on time, no effort at all was made to get them there on time.

ignore the one star rating I have given this company, they don't even deserve that.

Summary: f**k Clareflorist!