About a few months ago I was searching for a new laptop for my mum's birthday, I needed something quality and cheap, but mainly of all, I needed it fast, so buying it online was out of the question because even the sites I trust to give me fast delivery like eBuyer can let you down, so I was hunting around the typical computer shops like Curry's, PC World and even went into Toys 'R' Us to have a look, all the computers in my price range were really under powered and I wanted a laptop that give me a lot of bang for buck, so I wanted the highest specs for the cheapest price, which is hard to find in a typical high street retailer. After about an hour of searching I stumbled into Comet, the last place I thought I'd find a deal because typically they rev up the price for everything. But this time I saw this Acer Aspire laptop for the perfect price, with outstanding specifications and I instantly looked around for an assistant, who I couldn't find, and may I mention this is a small store where everything is on the verge of being crammed in. I stood around for a little bit, thinking someone is bound to walk past or ask me if I needed some help, no such thing happened, an assistant did walk past, who I tried to ask but he seemed to be in a rush and told me to ask a different person. So I walk into the washing machine section and asked a person who was just chilling against a tumble dryer, he was very friendly and said he would find me the right person, after about 5 minutes wait, a teenager no older than 18 or 19 walk out from towards the cashier, I asked him if I could purchase the laptop and he went over to look at it with me and asked if I was sure I didn't want something a little bit more powerful and pointed at a £700 Sony Viao which had pretty much the same specs but with a bigger screen, I was a little shocked that he was trying to get me to buy a more expensive laptop when I said I already chosen what I wanted, but I suppose it was his job or he works of commission or something so I politely said "I want the Acer". The next step involved him walking to a store computer and checked if it was available, he told me that there was only 1 left and I was lucky, I bet there was more than that, he just wanted me to think there was 1 left so I don't back out, but like I said, I was already buying it so why would I back out? He then tinkered with the computer a little more and this is the bit that really annoyed me. He tried to sell me extended warranty for the laptop which was about £100 per extra year on top of the 1 year warranty that came free, I said no, because I knew I would never need it, I am quite technically savvy and could probably fix the issue myself and any repair over £100 in the first place would be un-recommended. The assistant kept asking me if I was sure, and gave me a sales speech on how I could drop it, brake it, my software could go wrong, my hard drive could fail, my this could corrupt and the other could die, but basically meant to sound scary to the average user, but I am no average computer user so I said no. He eventually gave in with the expression saying "well it's your loss, sir". I later found out that sales assistants earn commission from selling extended warranty so you can't blame the guy for making an extra pound or so. I eventually bought the laptop after spending what felt like and probably was half an hour in store, but I was glad to get such a great deal, which I have to admit is rare for high street retailers like Comet, Currys or PC World. I recently had to come back to the store because I was having a minor fault with the operating system, I could have fixed it myself, but decided since I have 3 months on my free warranty left I may as well see how far they can go to fix it. To no surprise another teenage looking guy, probably in his 20's this time stepped up the role of Comet technician, I explained the problem and honestly the guy looked clueless to what an operating system was never mind how to fix it. He basically had a little look and pretended (badly) that he knew what he was doing, the expert verdict was that if I want I could ask them to send it off to Acer to fix it or replace it if it's bad, I didn't want to wait for a month to get my laptop back so I just left them and fixed it myself a week later. ===Conclusion=== So the verdict of the Comet I went to in Chester, UK, is that although they are one of the top electrical goods retailers in the country, their customer service isn't that great, it took me 10 minutes to find an assistant, whom was set on selling me something more expensive after I said I wanted something cheap and with that kept insisting in offering me a warranty that costs almost the same as the laptop, and honestly wasn't that necessary to start with. When I did have to get some warranty funded help with my laptop, their "technical expert" was far from helpful. I did later find out that you can get the Acer extended warranty much cheaper on their website, and other manufactures probably offer the same. But even though the service was terrible, but the deal was outstanding, so if you looking for something it is worth a glance inside, but if you're set on buying something specific in there, be strong you can leave without buying anything you don't want if you stay persistent.
When we've needed electricals Comet has always been our favourite place to shop. We were met at the door by a friendly face and asked if we needed help, we were pointed in the right direction to an individual for advise and help on tv's. We were asked what we were specifically looking for. With help from their computer he checked stock and availability on particular products, enquired whether we would like to walk out with the product or whether we were willing to wait for delivery if necessary. We came away in a relatively short time after spending £800.00 on a tv. (scary) Not because we were rushed but info was to the point and we just need to make the decision, which we did. I think it's fair to say that all sales try to encourage customers is taking away other products relevant to the initial sale, although we were given info for an extension cable that had a surge break and options to conserve power from Sky boxes and Blue Ray/DVD players, helping to make it a greener enviroment it wasn't a hard press and I had no guilt saying no thanx. We were in the store about 5p.m. and it wasn't busy. Something to note with our prompt service, maybe.
We bought an AEG integrated dishwasher from Comet. It broke down after 7 weeks. It took nearly 2 weeks for an engineer to come out and when he found out it was integrated and he would have to undo some screws he didn't even bother to check the machine. He said he would order 3 parts as one of them would fix it. It took over 2 weeks for the parts to come in and them another 2 weeks for a 2nd engineer to come out with the parts - so a wait of nearly 7 weeks so far!! The second engineer took out the dishwasher and found out that the parts he had didn't fit our model and that the reason the machine had failed was that the salt dispenser had been leaking, probably from new. The underside of the machine was covered in salt crystals and was corroded and there was corrosion around lots of connections. We told him that because of the corrosion we did not want it repaired but would like a replacement or a refund. The saga then got worse. Comet wanted to come out and replace the 4 parts that had failed - on a dishwasher that had been used about 20 times. In the following 3 weeks we sent letters, visited the store (who didn't want to talk to us as we had bought it on line), sent lots of emails, had about 10 telephone conversations with Comet (premium rate line), spoke to Trading standards, AEG, and our credit card company. No one at Comet would 'own' the problem and all said they had no authority other than to arrange for a repair. After 3 weeks we had a call from Comet, which was their final offer, again it was a repair. We rejected this and started making arrangements to take them to the Small Claims Court. The following day we had a call from Comet offering a replacement or refund. We think this change of heart was prompted by our credit card company. We agreed to a refund. It took 10 weeks of my life to get this sorted plus money in phone calls and registered post plus I have got to get my replacement integrated dishwasher (from Appliances on-line) installed. Moral of the story - never ever buy anything from Comet and when you buy anything over £50 from anywhere use a credit card as it gives you extra consumer protection.
I used to like Comet. I used to find their customer service excellent. I used to find they had good deals both in store and online, But that has completely changed after I went online found a vacuum I liked and was in budget as my Dyson has died after many years of use! I thought I would go in to the store and buy it with Love 2 Shop vouchers, as they are burning a hole, but I thought that I would just check the vacuum was in stock or if it would need to be delivered. Imagine my surprise when overnight they price had gone up almost £100!! I was thrown a life line when I found their Price Match Promise! I was quite impressed as they compare their prices against Currys, John Lewis, Tesco, Argos and PC World. The criteria for the price matching are as follows: -The product on our competitor's site is identical to one they sell -The product must be in stock and available for immediate delivery -Comet must have this product in stock -They are able to check the offer on the competitor's website OK so I now just had to check if any of the competitors had the vacuum for a cheaper price....eureka! John Lewis to the rescue, they had the vacuum for the for original Comet price. I contacted Comet via email telling them that I wanted to price match the vacuum and gave them the link to the John Lewis site. 2 days later I got my reply....they would do it! I went in store gave the shop boy the copy of the email from comet and ran through the whole saga of how they changed their price and I had to price match it even though it said all this on the email! He then phoned John Lewis and John Lewis told him they don't sell any vacuums (I was starting to think that he was slow by this point as I could hear the person from "john Lewis" and he was laughing). I was now getting annoyed and pointed out that I had an email from their customer service and a Smartphone and would show him that they do if he was going to be stubborn and ignorant so would I, and I am much better at it! He then checked online found the vacuum, and confirmed that it was in stock for delivery but not in stock in store (both criteria for the price match). He was going to price match it then but just wanted to check "with his manger" who came over and said they would not price match as the competitors store is "not in a 10 mile radius" of the store! I pointed out that this is not one of the Price match criteria! he just said they did not price match in stores that are outside of a 10 mile radius of the others in the price match promise and I could leave now (then it hit me I recognised the voice of the person from "John Lewis" as the Manager). I was seething and have complained to comet and have been informed they will investigate the store and people involved, so in other words nothing will be done and they have lost a customer for life! I have checked their competitors sites and all bar PC World have the vacuum for cheaper (almost £100) and it's only because PC World don't sell vacuums that they don't have it cheaper! Comet say they are confident they are cheaper than their competitors well i beg to differ.
I arranged for a new television set and a tumble dryer to be delivered - and paid for the old set (a sizeable dinosaur of a model) to be recycled. There was a slight issue getting the tumble dryer to fit in the space it was purchased for - the delivery man walked out leading my tenant to believe he was getting some tools to rectify the problem - and promptly drove off - leaving the old television set behind. I then had the joy of dealing with their 'customer service' department - after about 8 emails in which they were about as helpful as a wet fart, they said they would refund what I paid for the recycling. In the meantime my partner had to load the enormous set onto the back seat of our new car and shuffle it around to 4 different charity shops before one would take it (who was actually so grateful it was almost worth the aggro). FOUR MONTHS later I am still waiting my refund. They have been more than capable of sending me offers through for their rip-off guarantees - and despite email upon email upon email (in the end to the board members, I was that fed up) they have, as yet, been able to put a cheque in an envelope (for some reason, they can't just refund it into my paypal account - although it was apparently quite easy for them to take my money twice for the order in error in the first place, which was refunded shortly afterwards). The cheque is supposed to be arriving this week - for the amount I paid and not a penny more for the inconvenience of disposing of the set and the ridiculous 4-month wait. I'm not down by a bundle of cash thankfully, but my god, the whole process has been very costly in terms of pure frustration and incredulity at their disgusting attitude. I used to use this shop all the time, but now I'd rather eat one of my own legs than give them another penny of my hard-earned cash. They truly are absolute swines.
Earlier today I went into my local Comet store and asked one particularly geeky looking customer support staff about the recent failure of my 40" Samsung LCD that I bought from the store a few years ago. Problem: TV won't turn on and keeps clicking like a sperm whale Self diagnosis: Faulty or badly manufactured capacitor (a well known problem with LCD Samsung TV's) Comets Solution: Comet offered to look at the Samsung TV bought from them for £99 and then a further £100 or so pounds for god knows what! At which point I left the store expressing my disgust at their ridiculous charges for a very minor problem. Most consumers would have played into Comet's hands and trashed their Samsung and perhaps pondered over purchasing a new TV and an extended guarantee . Sales and support working in tandem! My solution: I rang Samsung UK support explained the problem and qualified for a free home visit and free fix by their UK service centre (One would assume with the numbers of Samsung units sold by Comet they would discover or at least know about manufacturer defects). If we trusted Comet and their rubbish staff we would have been hundreds of pounds down. Now put that on a national scale!
I couldn't catalogue all the problems I had with Comet when trying to order a laptop. I'd just like to warn readers that handing their money to Coment is about as risky as sending a wire transfer to Africa based on an anonymous spam email. The customer service was abysmal: every time I called to try and get either refund or product (over 10 times) I got a different answer. They chrged me twice, then took 2 weeks to refund the overcharge (and then it was 20 pounds short - despite an endless and futile wild goose chase through their phone switchboards). I sat at home and at work for days waiting for something that would never arrive, after being given wrong information by their parcel tracking. The only reason I would deal with Comet again would be to study how not to run a business, and how not to keep your customers. It seems their company is collapsing: good riddance.
Just a warning, the Price Match Promise is effectively unusable on their extended range products. By extended range I mean the products that are shown as available but delivered direct from the manufacturer such as large cookers. Their reasoning for this is that they don't carry them in stock. I tried to purchase a Rangmaster cooker from them (with a Comet card) that I could have bought from Currys at the time for £999 they refused to price match as it was not held in stock at Comet. I've had numerous different answers by email and phone some staff think they can match price on these product others that "there is a training issue that needs to be addressed". The MDs office answered my accusation that the Price Match Promise was a misleading advert by offering to price match the cooker at the current price but wont match prices retrospectively. So I'm lumbered with a comet replacement card which can only be used to buy full priced products even if I see them much cheaper at Currys! It's great to see Comet upholding their reputation for customer service (Well Lack of it)
I would like to add to some of the reviews - I purchased a laptop from comet in October 2010 - I paid for the complete package which included their computer service. Software needed replacing 3 times and I remain with a problem of CD/DVD drive only operating intermittently. I have been back to the shop many times and the service I received has been appalling. I have written to them and have had many telephone conversations with them. I have contacted trading standards and they have advised me on my first and now my second letter. It is evident from the reviews here and on another consumer site that there are many complaints against Comet. Unfortunately I have not read many with a satisfactory conclusion. I personally have found them unhelpful, rude, disrespectful and unwilling to comprise. I have been informed, by trading standards, that I must now only enter into written communication with them, as this is evidence for court action. I have put the order no as you request - for fairness - however, Comet have not been fair to me. As I returned the computer within 28 days and complained the next day, I should have had a refund. They continue to refuse to do this and they do not budge. I have offered comet the opportunity to remedy the fault, however, as time has now passed, I am beyond this offer, although they now insist there is no other way forward. They also inform me that I will have to pay for the investigation to find out the fault!!! I can only empathise with other customers of Comet who state that they would not use comet again - I think something should be done about these organisations - I have already completed information on the Mary Portas site and of course contacted watchdog. Comet want your money but once you purchase anything, they do not want to know. That is my experience, and from the reviews I have read, I am not the only one. One star is too much for Comet - poor Compaq - they do not stand a chance with a company as Comet.
My Acer laptop that I have owned since 2006 has been dodgy for the past few months, running slowly and refusing to perform as a laptop should, so I figured seeing as the poor thing was over 4 years old that I would treat myself in the new year with a brand new one, kind of a belated present to myself. My partner and I had been around both Curry's and Comet looking at appropriate replacements for my old system and I found a nice little HP laptop in Comet for an affordable price of 379 in the January sales. I decided that rather than make a snap decision there and then to purchase the laptop, I would mull it over at home. Well no sooner were we home than I began thinking to myself that I should have just bought it while I was in the store and bit the bullet - heading to comet.co.uk to spend my pennies after a little internet research on alternative options. ***Who are Comet*** Comet are part of the Kesa Electricals PLC Group which operates in 10 different countries and is Europe's 3rd largest electrical retailing group. According to Kesa Electricals there is a common trading philosophy shared across all of the groups operating companies consisting of Best price, best choice and best service. ***About comet.co.uk*** Comet.co.uk is basically an online electrical retail website which brings the convenience of in store browsing to your home. Comet provide electrical products in a range of different categories from kitchen and home appliances to home entertainment products, health and beauty products, camera's, camcorders, games and consoles and so on and so forth. If there's an electrical item to be purchased then comet should be able to cater for your needs. The website is very basic and not really that exciting to look at but everything is presented neatly and the website itself is relatively easy to navigate. There are 8 product categories for you to select from depending on your electrical needs which are as follows. * Kitchen and home * TV, DVD & Blu-ray * Computers * Cameras & camcorders * Games & consols * Ipod, MP3 & HiFi * Sat Nav & Phones * Health & Beauty ***Navigation*** The 8 categories are located near the top of the comet home page in the form of large tabs. Easily identifiable even at first glance...you don't have to go searching for them. If you hover over each category then a separate box appears with sub-categories within the main category for example, hovering over computers I have the option to look for specific products such as; Desktop computers, laptops, netbooks, Ipad, printers and ink, computer accessories, data storage and comet on call computer services, thus making it easy to filter down to a specific product within the category . There is also a search bar located at the top of the screen above the category tabs so if you know what product exactly you're looking for you can just search for it directly. Once you have filtered down into the category you require you can search for a product by brand name, and you have the option to filter the searches again to show results according to; popularity, price low to high or high to low, brand A-Z or Z-A and rating low to high or high to low. You can also select from a range of availability options such as collect from store, free delivery, next day delivery or within 2-5days. The product lists do advise if a product you are looking at is currently not available to purchase so you don't have to go through the hassle of adding something to your basket, only to find out when it comes to paying for the item that it's currently not available for purchase, which can be disappointing, especially if it's something you've become excited about getting. ***Placing an order*** Once you have found the product you're looking for all you have to do is select from the 2 available options which are to buy online or collect from store. Some products only have the option of collecting in store, and some only have the option to buy online for example if the product is part of a websave promotion, but generally you are given both options. Once you have selected your preferred purchase method, the product automatically drops into your shopping basket and you can either proceed straight to the checkout or continue shopping. ***Checking out*** I decided that although there is a comet only 15 minutes away from where I live that I would go for the Home Delivery option. Once you select home delivery, a new box pops up requesting your post code so they can provide you with the latest home delivery date options available. I was placing my order on the 30th December and the next available delivery option was for the 4th January between 7am and 6pm at a cost of 5.94. As I wasn't in a hurry for my new laptop I decided that this was suitable and selected this from the dates available to me. There was an alternative delivery option costing 7.95 which guaranteed your delivery in the morning between 7am and 12pm, but as the 4th was not a working day for me I figured it wouldn't be too inconvenient to stay in and wait for the delivery. Once your delivery date has been selected simply click continue and you will be taken to a page where you need to enter your details such as full name address and contact information. Once you have completed your personal information, the next step is to make a payment. The website accepts pretty much all forms of credit and debit cards and takes only a couple of minutes to complete. After your order is complete and the payment has been processed comet send an e-mail in the form of a receipt confirming your purchase and your allocated delivery schedule, so all you have to do after this is sit back and wait. ***How competitive was the pricing*** I have to say that of all the places I checked both online and in store for the same model of laptop, comet came in cheaper by a little more than 20 pounds so I thought I was onto a winner ordering my new laptop from them. ***Was my product delivered on time*** I made the decision to wait indoors all day on the 4th January in anticipation for my new laptop being delivered. I checked Comet's online tracking system around 11am that morning and was very pleased to see an update confirming that my parcel had been loaded onto a vehicle for delivery, and thought to myself how nice it was to see a same day real time update. 6pm came and went and no sign of my anticipated package so I decided to call Comet to find out what the current status was. In short my laptop did not get delivered on the 4th January instead I received it on the 7th January - 3 days late. I requested for my delivery charge to be refunded as the product hadn't been delivered within the allocated time slot and was told that the request would be entered into my notes. So far I have not seen any refund. ***Customer service*** As indicated above, when my package wasn't delivered on the allocated date, I did call comet customer services as this is the only means of contacting them. After being on hold for around 20 minutes I was put through to a very pleasant representative who politely asked me how she could help. I explained the situation and was told that the courier delivering my parcel was Parcel force and that they had been experiencing a backlog of deliveries due to the bad weather experienced across the UK and that my parcel should be put on an automatic next day delivery if they hadn't managed to deliver it on the day in question. I accepted this and was also provided with a parcel force tracking reference so I could track the package directly with the courier. I was also told that correspondence would be sent to the courier regarding my package and that I would receive a telephone call the next day to update me on its' progress. Unfortunately I received no telephone call on the 5th January, nor was my parcel delivered, so I called Comet customer services again. This time I spoke to a young man, who advised me that my parcel was at parcel force's national hub (somewhere in England) and the system would be updated when it was put onto a vehicle for delivery. I advised the man that the comet website had already shown an update that the parcel was on a vehicle for delivery so how was it that it was still at the national hub to which he offered the same response as I had received the previous day, that the weather was causing huge backlogs with deliveries. I was advised to contact parcel force to find out when delivery was estimated. I couldn't believe it.....the company I purchased the product from and paid the delivery cost too, telling me to contact the courier that they had organised. I have to say the level of customer service received from these guys is very disappointing. ***My overall experience*** I have to say that this has been a disappointing online experience for me. The website itself was great....a little slow to load pages, but I didn't find that too troublesome. There was a great range of products to choose from and placing an order was relatively quick and easy. Unfortunately this is not my only disappointing experience with Comet.co.uk. I gave them the benefit of the doubt even though my partner did try to warn me not to use the comet delivery service. A couple of weeks before I ordered my laptop, my partner ordered a 3D TV and scheduled for it to be delivered in between Christmas and New Year so we could watch some of the Chrismassy blu-ray's in 3D. My partner unlike me did not receive the confirmation e-mail and phoned Comet to confirm with them that they had received the order. They confirmed that they had and that their e-mail server was running a little slow and that he should receive his confirmation shortly. The confirmation never came and a couple of days later he called them back only for them to turn round and say they had no record of his order. He decided to go with Curry's instead and collected it from one of our local stores. Had I decided to click and collect with Comet, I probably wouldn't have had as many issues with them in the long run. So between the 2 of us the overall experience has been a pretty negative one. The delivery service and customer service are what lets Comet down. ***Positives*** Easy website to navigate Wide range of products to choose from Competitive on Price Ordering couldn't be easier. ***Negatives*** Offer delivery schedules that are unachievable and charge customers for the service Poor after sales care / customer service
Bought a Sony TV from Comet in May 2010 which became faulty on 11th November 2010 less than 6 months later. A number of lies later an engineer visited 20th November 2010 with no idea of the problem. He told me I would be called on Monday 22nd November 2010 to let me know what was happening. I eventually had to phone Comet on 23rd November 2010 to discover what was happening and spoke to Clare I was told the TV was going to be picked up the following Thursday. No good as we are both at work. I told Clare the day after would be good but was told that Wednesday 1st december 2010 would be the next earliest opportunity as "the van isn't in the area" until then. Faulty for 3 weeks and not even picked up! I told Clare I now wished to reject the TV under the Sales of Goods Act and I asked to speak to a supervisor. After being laughed at by Clare (however spelt) she told me that I couldn't speak to a supervisor as he would only tell me the same thing , basically that Comet's policy is to repair only - apparently their policy supercedes any statute or Act of Parliament! I insisted on speaking to a supervisor to be told that one was unavailable. Eventually I was told that supervisor Karl would call me back. Karl called later that day and we again got into the Comet policy v Sales of Goods Act argument. I ended the call threatening court action. A further call in December 2010 to customer service had no record of this previous discussion! We agreed before any action that Comet needed to pick up the TV to examine it. The TV was picked up 29th December 2010. On 7th January 2010 I called Comet to discover what was happening to be told the TV was repaired and would be delivered back on 8th December 2010. ?? I refused to accept this again telling them I was rejecting the TV under Sales of Goods Act. Again, Comet policy v Sales of Goods Act argument ensued. Trading Standards and Small Claims Court next!!!!! This is the last penny of my money Comet will ever see! I am only giving them one star cos I can't give them zero stars! One more thing, a few of the negative reviews of Comet on this site have received 5 stars. Is this something the DooYoo admins could address? Another one more thing, why does anyone feel the need to give a company five stars when they do what they should and give customer support. Shouldn't this be the norm rather than being singled out as exemplary behaviour?
Bought an oven from Comet for £469.99 after research on the internet discovered I could have bought it cheaper at Sainsbury's £40 less and online Laskys £100 less. Phoned Comet Customer services and they said that they only price matched against certain stores i.e. Argos, Curry's, John Lewis, PC World or Tesco stores as on their website. Later found out from a friend that Laskys are part of Comet and that Sainsbury's use Comet to deliver white goods. Checked websites to see the similarities between delivery, installation and removal of item which was more or less then same.Comet Price Guarantee to match price is a joke while still being within the letter of the law. very suspect and shady.
Comet have become my favourite electrical store because everything I want ranging from offers to good branded items are located within the store so your guaranteed to be happy with something they have in stock. There website is no different and they have a great range of items and many great offers all the time. The website is done in a way which tries to promote the good offers on the main menu of the website and then you have other ways of finding items via the tabs and search section along the top. When you find an item you can easily click to view the product and most items have pictures occasionally the odd item fails to have a picture but this is rare to see. When you click the item there is a brief description which explains the main parts to the item and then you have the odd picture as well. All items you take a view at are usually top branded products like Sony or Phillips and they usually have a decent enough price tag attached to them. When you click on a computer as an example you sometimes find you get a laptop bag included at a reduced price and extra antivirus software as well which is reduced so you are always getting good offers. The beauty is that if you find a product £10 cheaper online then the item is in store you can reserve the item in your store and then fetch it for the cheaper reserved price so the website can be a good idea as well. You can purchase your extra warranty as well on here which can be a very good thing to have and this is all done with the click of the mouse. You can view potential reviews on items you are viewing and if you need one on one help they sometimes if you're lucky to find the link you can speak to a person live on the chat to ask questions about items you have seen and like. As well as the electrical items they do sell software to match the items you buy and they range from computer software or even computer games for the games consoles. They do digital cameras and they do the other items like radios and stereos and much more. You can purchase items to be sent to your home address and with the website being so easy to navigate around and explore you're going to find items you always wanted at a great price.
Bought a LG 50 Plasma from these jokers and when it died after 6 months I have been left waiting over a week now for someone to come and collect this piece of junk, customer services at Comet are a joke too, rude and condeseding staff told me 'If your not happy with our service then complain to trading standards. Was also told that I couldnt speak to a manger at customer services as they are not for the public to talk to, they are there for staff support only. Wish I had read all the complaints about this company before buying from them, but lesson learnt.DO NOT USE COMET EVEN FOR A NEW PLUG