no show delivery - 12 dec 2005 (Comet.co.uk)

Member Name: secretjack

Product:	Comet.co.uk
Date:	13/12/05 (101 review reads)
Rating:

Advantages: easy-2-use website, best price (Sony MP3)

Disadvantages: did not deliver, apologise or have adequate systems/people in place

Placed order 4 December.
Would be delivered in 8 days time between 7-6.
On the 12th, no delivery arrived so I called the delivery line at 18:15 -'vans are still out'... in that kind of tone!
No apology - no hint of 'customers pay my wages'.
Of course, it didn't arrive.

The'no-show'was bad enough but the following day the tracking site status showed 'tried to deliver - no reply'....Why was no card left??
Because they did not call.

Called delivery line again.

I cancelled.

Summary: poor service dressed up to look good