Switch and bait Extended Warrenty (Comet.co.uk)

Member Name: Peter Conn

Product:	Comet.co.uk
Date:	24/04/07 (107 review reads)
Rating:

Advantages: None

Disadvantages: Misinformed about Complete Care warrenty

Having encouraged my UK based Daughter to buy a high end HP Laptop from Comet I now feel bad. We bought the extended Complete Care warranty and as bad luck would have it a heavey object got dropped onto the keyboard and broke several keys, Laptop still worked fine though, cept couldn't type. Anyway once sent back for repair over a month went by, so when pressed they delivered a brand new laptop and cancelled the policy... However my daughters grandma did not know that the replacement laptop was not the exact same model (Dual Core Media Center) and now she has a much cheaper replacement and a cancelled extended warranty. Gong back to the Comet store only achieved sympathy, but a sorry you signed for it and its not our problem. This is 3rd world service from Comet... Living here in the USA service from the big stores is not like this. I feel outraged that they would sell these iffy extended warrenties and just want to warn others its probably not worth it when you think they now have the money for a higher end laptop and all the money for the extended policy only to dish out a low grade laptop as a solution to this claim. Buyer beware. I am activly trying to get justice to this issue... will keep you updated.

Summary: Unjust service