Comet.co.uk Reviews

When we've needed electricals Comet has always been our favourite place to shop. We were met at the door by a friendly face and asked if we needed help, we were pointed in the right direction to an individual for advise and help on tv's. We were asked what we were specifically looking for. With help from their computer he checked ...  Read the complete review

washing machine broke down it took comet 10 days to send engineer then they turned up with wrong part; its gonna be another 10 days before they can get back out to me. happy days!!!

We bought an AEG integrated dishwasher from Comet. It broke down after 7 weeks. It took nearly 2 weeks for an engineer to come out and when he found out it was integrated and he would have to undo some screws he didn't even bother to check the machine. He said he would order 3 parts as one of them would fix it. It took over 2 weeks ...  Read the complete review

I used to like Comet. I used to find their customer service excellent. I used to find they had good deals both in store and online, But that has completely changed after I went online found a vacuum I liked and was in budget as my Dyson has died after many years of use! I thought I would go in to the store and buy it with ...  Read the complete review

I arranged for a new television set and a tumble dryer to be delivered - and paid for the old set (a sizeable dinosaur of a model) to be recycled. There was a slight issue getting the tumble dryer to fit in the space it was purchased for - the delivery man walked out leading my tenant to believe he was getting some tools to rectify the ...  Read the complete review

Earlier today I went into my local Comet store and asked one particularly geeky looking customer support staff about the recent failure of my 40" Samsung LCD that I bought from the store a few years ago. Problem: TV won't turn on and keeps clicking like a sperm whale Self diagnosis: Faulty or badly manufactured ...  Read the complete review

I couldn't catalogue all the problems I had with Comet when trying to order a laptop. I'd just like to warn readers that handing their money to Coment is about as risky as sending a wire transfer to Africa based on an anonymous spam email. The customer service was abysmal: every time I called to try and get either refund or ...  Read the complete review

Just a warning, the Price Match Promise is effectively unusable on their extended range products. By extended range I mean the products that are shown as available but delivered direct from the manufacturer such as large cookers. Their reasoning for this is that they don't carry them in stock. I tried to purchase a Rangmaster ...  Read the complete review

My Acer laptop that I have owned since 2006 has been dodgy for the past few months, running slowly and refusing to perform as a laptop should, so I figured seeing as the poor thing was over 4 years old that I would treat myself in the new year with a brand new one, kind of a belated present to myself. My partner and I had been around ...  Read the complete review

Bought an oven from Comet for £469.99 after research on the internet discovered I could have bought it cheaper at Sainsbury's £40 less and online Laskys £100 less. Phoned Comet Customer services and they said that they only price matched against certain stores i.e. Argos, Curry's, John Lewis, PC World or Tesco stores as on their website. Later found out from a friend that Laskys are part of Comet and that Sainsbury's use Comet to deliver white goods. Checked websites to see the similarities between delivery, installation and removal of item which was more or less then same.Comet Price Guarantee to match price is a joke while still being within the letter of the law. very suspect and shady.

Comet have become my favourite electrical store because everything I want ranging from offers to good branded items are located within the store so your guaranteed to be happy with something they have in stock. There website is no different and they have a great range of items and many great offers all the time. The website is ...  Read the complete review

Bought a LG 50 Plasma from these jokers and when it died after 6 months I have been left waiting over a week now for someone to come and collect this piece of junk, customer services at Comet are a joke too, rude and condeseding staff told me 'If your not happy with our service then complain to trading standards. Was also told that I couldnt speak to a manger at customer services as they are not for the public to talk to, they are there for staff support only. Wish I had read all the complaints about this company before buying from them, but lesson learnt.DO NOT USE COMET EVEN FOR A NEW PLUG

I brought my 42" TV from there in November 2009 and was due to have it delivered just in time for Christmas. However, they were unable to deliver it and said it wouldn't come until late January. Of course you could picture how I was feeling but they said they would knock some money off for the delivery fee to say sorry. I took that ...  Read the complete review

Very recently I bought an Ipod from its online store and requested that the items should be sent to my house and I had scheduled a date for when I was free. When it came to that date.... it hadn't arrived in the time that it said it should have arrived. I was pretty dissapointed that I hadn't recieved it when it said that they'd deliver ...  Read the complete review

I bought my Samsung RS20CCMS fridge freezer 3 years ago, and was surprised to receive a letter from Comet stating there may be a fault which could cause a fire, and they would send an engineer to replace the offending part, engineer came and now my fridge freezer isn't working, customer services were useless and denied any fault and blamed Samsung as they'd told Comet to do the work, now i have a giantornament and ruined food.I have since found out that it was the RS21 model which had the faultand not mine, Comet couldn't even get that right, suffice to say i won'tbe shopping at Comet in future.

We got a freezer from Comet. We first tried to buy it online but the site crashed. Then we called customer service and the got our billing addres wrong but got the delivery addres right. However they informed the delivery people with the wrong delivery address. So we wake up with the freezer send somewhere else. We call cust service and I explain the issue. This proves too much for the lady and she tries to transfer me to one of the managers. I wait for 30 mins on Vivaldi music and then she appologies for the wait and says she will resubmit the delivery. Not hlpfull at all. Their cust service sucks. It's the last time I will get anything from comet. I advise other customers to never use their online service.

I bought Toshiba L300-222 Laptop 9 days ago. Yesterday one of the keys fall out. I talked to store manager and he told me that they can fix it but they can't do refund! It is obvious that if it fall off once it will fall off again, I told him about Sale of Goods Act 1979 and he still refused refund. Laptop failed in 9 days! I will never ever buy there anything!

MY EXPERIENCE WITH COMET I decided to purchase a laptop from Comet in June this year. I was nervous about buying from here due to negative reviews I'd read about Comet both on here and other websites but I decided to give them a chance anyway. I'd found the make of laptop which I wanted but it was expensive so I ...  Read the complete review

Comet only cares about the money and they have the worst customer service you can ever see. I bought a camera from comet and was not happy with it so decided to get a refund. Since the box was opened, they were obliged to deduct a 10% charge and give me my money back but they gave me a Gift voucher instead and told me that I couldn't have my money back. The gift voucher was a greatest favour that they were returning to me. This makes me really angry and I will advise everybody to think twice before even stepping in their stores.

Comet in Carlisle - I bought a laptop and it was faulty, took it back today with receipt box etc and the store manager told me "he did not care" and told me to go away !!! He was increadibly rude to us, and we had our 3 mth baby with us, I actually stood outside and told people not to buy - many people said they had ...  Read the complete review