Comet.co.uk Reviews

I have had a very similar experience with Comet. Our LG Fridge Freezer was delivered several weeks ago with misaligned doors. As we'd had it over a week (being stored in our dining room as our kitchen was being built) we had to have not one, but two engineers out to confirm the doors were in fact uneven. Several dozen phone calls later, we were ...  Read the complete review

i own an lg 7.5 kg 1600 spin washing machine, have had nothing but trouble with it, super quiet it aint!!!!! it is the noisiest thing ever. doesn't like a full load screams uneven load at u, and vibrates and bangs like u wouldn't believe. and guess what lg had to say? it's the fault of the wooden floorboards under my lino in the kitchen!!!!! no ...  Read the complete review

I bought a Fridge/Freezer with COMET at the end of August 2006 and despite 4 scheduled delivery dates I still have nothing. The pathetic excuses of amoeba’s have given reasons such as “we forgot to put it on the Van”, “our computer systems don’t talk to each other properly” and, my personal favourite, “we were going to deliver it but we ran out of ...  Read the complete review

"Customer Service seems to work different these days. Instead of providing a decent customer service it seems to be policy to provide no service and make it a normal part of the complains department to deal with the lack of it. We just went to a Comet store in Greenwich London to buy a new oven and hob. Because we have been disappointed so ...  Read the complete review

From David

Our cooker been broken for 3 weeks and they still have not had the part into fix it and they wont give us a refund.

Lack of communication, lack of empathy and a lack of product in my hands right now. This is my experience of dealing with Comet's online store and I believe it serves as a rather cautionary tale. I'm afraid that due to the nature of my experience, this review might seem a little one-sided, but I felt that other Dooyooers might find it helpful ...  Read the complete review

Having purchased a fridgefreezer from Comet. It went belly up after 13 months of purchase still within the 2 year manufacturers warranty. To date the following 5 engineer visits, 3 logged 'jobs' in the service care system. Initially they also tried to deny the warranty and wanted to take a credit card incase it wasn't in warranty but ...  Read the complete review

I have a serious complaint regarding the way in which I have just been dealt with. I placed an order on 7th July for a Canon EOS350D digital camera. I had established first that this item was currently out of stock, but could be supplied by Comet. Based on this, I purchased £200 of Comet vouchers from my credit card company at a ...  Read the complete review

I purchased a 50 inch tv for £1399.00 on 30/05/06 it was delivered on the 05/06/06.On the 16/06/06 the same tv was advertised in national papers at £1099.00 and also included in the price was a DVD recorder.I could get no similar deal offer when i contacted the store as the price guarantee on the back of the reciept says it has to be within 14 ...  Read the complete review

We bought an Indesit WIL133 washing mchine from Comet On-Line on 1/10/05. It arrived on time & all worked ok. However, on 3/5/06 it developed a fault (no power). I checked the fuse & it was ok & so I rang Comet the next morning (you cant contact them after 6pm). I was told that they didnt have 'any slots for an engineer' ...  Read the complete review

Faulty goods, their policy is they do not repair/replace/refund after 6 months (how long they expect their electrical items to last!) Customer services speak to you like a child and keep quoting their policy on this. Very frustrating!!!!!!!! Have ended up buying replacement appliance form another store and intent on never ...  Read the complete review

In June 2005 my father bought a Phillips Television, a stand for it and a Phillips Video Recorder from Comet in Mansfield. Just before Christmas the video recorder started suffering from interference and skipping when playing back anything that had been recorded.My father tried brand new video tapes before he rang Comet, Comet sent out an ...  Read the complete review

Placed order 4 December. Would be delivered in 8 days time between 7-6. On the 12th, no delivery arrived so I called the delivery line at 18:15 -'vans are still out'... in that kind of tone! No apology - no hint of 'customers pay my wages'. Of course, it didn't arrive. The'no-show'was bad enough but the following ...  Read the complete review

We bought our tumble dryer from Comet back in March 2005 and since then it has managed to break down, stop heating and made very loud screeching noises on 6 different occasions. After persistently trying to get them to replace the obviously faulty product, they refused stating 'unless the serviceman deems it either unrepairable or it costs to much ...  Read the complete review

I have been trying to get a response to having the TV repaired. The parts come from abroad and 4 weeks later no response. Customer care team and staff useless, ignore calls, emails letters and will not put you through to anyone in authority "Comet Policy" so Simon Fox sits in ignorance. Have wasted over 2 hours on the ...  Read the complete review

With Christmas coming up, this story is quite chilling when you think of how useless an inappropriate gift bought from Comet can become in the space of 3 hours. I bought a Samsung fax machine for my mother (I spent £99.99 so it was far from the cheapest on sale) from Comet on Octover 22nd. 2005. I got it home and she found the machine's ...  Read the complete review

My partner and I purchased new Sony Widescreen TV, Video & DVD in January of this year. The video had never been right, and in April we went into store to complain, and they sent out one of their engineers to have a look. When he had checked it over and found nothing wrong, he commented that these things were just "cheap rubbish", ...  Read the complete review

Well, if the single star doesn’t give it away (and I’d give zero if I could), let me put it clearly: comet.co.uk is, without a shadow of a doubt, the worst online retailer I have dealt with. Here’s why: On 15 August, I placed an order for a washing machine, to be delivered to my address on the 29th of the month. This order ...  Read the complete review

Absolutely shocking customer service - Advantages: None - Disadvantages: Liars, Never call you back, Quick to take payment / impossible to get money back

Warning: Don't buy anything from Comet for delivery if you expect any kind of customer service. After ordering a washing machine from the Comet website, and receiving confirmation of the delivery date, I then waited all morning for the delivery, it didn't show. I rang Comet's totally mis-named 'customer service' ...  Read the complete review