by Peter Conn - written on 24/04/07
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Having encouraged my UK based Daughter to buy a high end HP Laptop from Comet I now feel bad. We bought the extended Complete Care warranty and as bad luck would have it a heavey object got dropped onto the keyboard and broke several keys, Laptop still worked fine though, cept couldn't type. Anyway once sent back for repair over a month ... Read the complete review
by jo - written on 31/03/07
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i work for a hdp and would like to say they treat there staff like well some think that came off your shoe they lie to you about everthink you do more hours than you should and do not get paid for them if you bring eny think to light they try to sack you and they will do enything to cover it up they are the worst people i have ever ... Read the complete review
by dontsettle4less - written on 25/03/07
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To be fair, initial service was good. However, delivery options online seem inconsistent. After selecting 'delivery with installation' option, it was somehow just processed as 'standard delivery' without my knowledge. Items arrived on time, delivery guys were very friendly, but were only instructed to deliver, meaning ... Read the complete review
by - written on 09/03/07 (Useful, 123 readings)
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No problems at all. I bought a Laptop on the website on the Thursday evening and it was delivered at my convenience on the Saturday morning. The driver even rang me to say that he would arrive in 20 mins, which he did. When he arrived he took the time to go through the procedure for if I had any problems with my purchase and left me a ... Read the complete review
by Mrs. Ripped off - written on 09/03/07
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We bought a large American style Samsung fridge freezer 33 months ago from Comet. It was advertised as originally £900 with a £300 subsidy from British Gas- stating "it pays to be energy efficient". Expecting at least 5 years service from this appliance(The last fridge lasted 10 years) we were amazed when it stopped working ... Read the complete review
by - written on 07/02/07 (Somewhat useful, 118 readings)
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Comet.co.uk is internet site of electrical chain Comet. I am writing this review because I am a disattisfied customer. I needed to purchase spare part for my washing machine. Comet was the only company that sold it. I placed the order but the part never arrived. I waited for three weeks before sending ... Read the complete review
by - written on 06/02/07 (Very useful, 910 readings)
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If you only listen to one peice of advise in your life then I beg you - please listen to this. Please, please, please think very carefully before you purchase anything from Comet. I wish that I had read all the other reviews on this website before I purchased my laptop from them. My dealings with Comet started when I saw an ... Read the complete review
by - written on 01/01/07 (Very useful, 1401 readings)
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I have never been called a liar by a retailer but an experience at Comet came close and all due to a few pounds worth of missing parts! My suggestions: ALWAYS keep a record of dates, reference/job numbers,names of who you speak to,your sales receipts and all contacts. The alarm bells should ring on the FIRST service call you ... Read the complete review
by Laura - written on 16/11/06
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I have had a very similar experience with Comet. Our LG Fridge Freezer was delivered several weeks ago with misaligned doors. As we'd had it over a week (being stored in our dining room as our kitchen was being built) we had to have not one, but two engineers out to confirm the doors were in fact uneven. Several dozen phone calls ... Read the complete review
by annika - written on 06/10/06
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i own an lg 7.5 kg 1600 spin washing machine, have had nothing but trouble with it, super quiet it aint!!!!! it is the noisiest thing ever. doesn't like a full load screams uneven load at u, and vibrates and bangs like u wouldn't believe. and guess what lg had to say? it's the fault of the wooden floorboards under my lino in the ... Read the complete review
by Dan - written on 23/09/06
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I bought a Fridge/Freezer with COMET at the end of August 2006 and despite 4 scheduled delivery dates I still have nothing. The pathetic excuses of amoeba’s have given reasons such as “we forgot to put it on the Van”, “our computer systems don’t talk to each other properly” and, my personal favourite, “we were going to deliver it but we ... Read the complete review
by - written on 13/09/06 (Somewhat useful, 747 readings)
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"Customer Service seems to work different these days. Instead of providing a decent customer service it seems to be policy to provide no service and make it a normal part of the complains department to deal with the lack of it. We just went to a Comet store in Greenwich London to buy a new oven and hob. Because we have been ... Read the complete review
by David - written on 08/09/06
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From David
Our cooker been broken for 3 weeks and they still have not had the part into fix it and they wont give us a refund.
by - written on 18/08/06 (Very useful, 833 readings)
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Lack of communication, lack of empathy and a lack of product in my hands right now. This is my experience of dealing with Comet's online store and I believe it serves as a rather cautionary tale. I'm afraid that due to the nature of my experience, this review might seem a little one-sided, but I felt that other Dooyooers might find it ... Read the complete review
by - written on 20/07/06 (Very useful, 4616 readings)
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Having purchased a fridgefreezer from Comet. It went belly up after 13 months of purchase still within the 2 year manufacturers warranty. To date the following 5 engineer visits, 3 logged 'jobs' in the service care system. Initially they also tried to deny the warranty and wanted to take a credit card incase it wasn't in ... Read the complete review
by - written on 18/07/06 (Somewhat useful, 217 readings)
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I have a serious complaint regarding the way in which I have just been dealt with. I placed an order on 7th July for a Canon EOS350D digital camera. I had established first that this item was currently out of stock, but could be supplied by Comet. Based on this, I purchased £200 of Comet vouchers from my credit card company ... Read the complete review
by - written on 17/06/06, updated on 18/06/06 (Somewhat useful, 209 readings)
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I purchased a 50 inch tv for £1399.00 on 30/05/06 it was delivered on the 05/06/06.On the 16/06/06 the same tv was advertised in national papers at £1099.00 and also included in the price was a DVD recorder.I could get no similar deal offer when i contacted the store as the price guarantee on the back of the reciept says it has to be ... Read the complete review
by - written on 04/05/06, updated on 04/05/06 (Somewhat useful, 223 readings)
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We bought an Indesit WIL133 washing mchine from Comet On-Line on 1/10/05. It arrived on time & all worked ok. However, on 3/5/06 it developed a fault (no power). I checked the fuse & it was ok & so I rang Comet the next morning (you cant contact them after 6pm). I was told that they didnt have 'any slots for an ... Read the complete review
by - written on 20/04/06 (Somewhat useful, 216 readings)
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Faulty goods, their policy is they do not repair/replace/refund after 6 months (how long they expect their electrical items to last!) Customer services speak to you like a child and keep quoting their policy on this. Very frustrating!!!!!!!! Have ended up buying replacement appliance form another store and intent ... Read the complete review
by - written on 13/02/06 (Somewhat useful, 1100 readings)
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In June 2005 my father bought a Phillips Television, a stand for it and a Phillips Video Recorder from Comet in Mansfield. Just before Christmas the video recorder started suffering from interference and skipping when playing back anything that had been recorded.My father tried brand new video tapes before he rang Comet, Comet sent ... Read the complete review
