by - written on 13/12/05, updated on 13/12/05 (111 readings)
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Placed order 4 December. Would be delivered in 8 days time between 7-6. On the 12th, no delivery arrived so I called the delivery line at 18:15 -'vans are still out'... in that kind of tone! No apology - no hint of 'customers pay my wages'. Of course, it didn't arrive. The'no-show'was bad enough but the ... Read the complete review
by - written on 06/12/05 (Somewhat useful, 2323 readings)
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We bought our tumble dryer from Comet back in March 2005 and since then it has managed to break down, stop heating and made very loud screeching noises on 6 different occasions. After persistently trying to get them to replace the obviously faulty product, they refused stating 'unless the serviceman deems it either unrepairable or it ... Read the complete review
by - written on 11/11/05 (Not useful, 499 readings)
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I have been trying to get a response to having the TV repaired. The parts come from abroad and 4 weeks later no response. Customer care team and staff useless, ignore calls, emails letters and will not put you through to anyone in authority "Comet Policy" so Simon Fox sits in ignorance. Have wasted over 2 hours on ... Read the complete review
by - written on 23/10/05, updated on 23/10/05 (Somewhat useful, 437 readings)
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With Christmas coming up, this story is quite chilling when you think of how useless an inappropriate gift bought from Comet can become in the space of 3 hours. I bought a Samsung fax machine for my mother (I spent £99.99 so it was far from the cheapest on sale) from Comet on Octover 22nd. 2005. I got it home and she found the ... Read the complete review
by - written on 08/07/05 (Useful, 1751 readings)
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My partner and I purchased new Sony Widescreen TV, Video & DVD in January of this year. The video had never been right, and in April we went into store to complain, and they sent out one of their engineers to have a look. When he had checked it over and found nothing wrong, he commented that these things were just "cheap ... Read the complete review
by - written on 07/10/04, updated on 23/11/04 (Very useful, 2862 readings)
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Well, if the single star doesn’t give it away (and I’d give zero if I could), let me put it clearly: comet.co.uk is, without a shadow of a doubt, the worst online retailer I have dealt with. Here’s why: On 15 August, I placed an order for a washing machine, to be delivered to my address on the 29th of the month. ... Read the complete review
by - written on 03/10/03, updated on 03/10/03
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Absolutely shocking customer service - Advantages: None - Disadvantages: Liars, Never call you back, Quick to take payment / impossible to get money back
by - written on 09/09/03, updated on 09/09/03 (Useful, 131 readings)
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Warning: Don't buy anything from Comet for delivery if you expect any kind of customer service. After ordering a washing machine from the Comet website, and receiving confirmation of the delivery date, I then waited all morning for the delivery, it didn't show. I rang Comet's totally mis-named 'customer ... Read the complete review
Comet.co.uk: Sucked up by Poor Customer Service (2058 words)by - written on 04/08/03, updated on 10/10/03 (Very useful, 1227 readings)
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What a palava. You cannot believe how difficult it has been for me to buy a new Vacuum Cleaner. My old one, which has been faithful until now has decided it no longer wants to pick up the muck and I dutifully did the electrical store rounds two weekends ago and decided on a Dyson DC07 Animal?Grrrrr! We were almost ready to buy it from ... Read the complete review
by - written on 28/04/03, updated on 28/04/03
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Comet: Shop Elsewhere - Advantages: None - Disadvantages: Most major retailers price-match, Awful customer services, You have to sue them to get a refund
Comet.co.uk: Stay clear of these shark-infested waters (1499 words)by - written on 20/04/03, updated on 20/04/03 (Very useful, 2616 readings)
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Somehow, I got the idea into my head that Comet, along with their competitors, had cleaned up their act a little. Surely we live in enlightened times where the infamous "extended warranty" is not routinely thrusted on unsuspecting customers with such brute force? Don't kid yourself! If you must go to Comet, you ... Read the complete review
by - written on 30/03/03, updated on 30/03/03 (Very useful, 347 readings)
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First off I am one unhappy customer (it looks like all their customers are) but before I start to moan and groan I?ll say a bit about the store. Comet is an electrical retailer, which sells everything, well, everything electrical. Here is a list of the departments in the store: ·Kitchen and home: Dishwashers, ... Read the complete review
by - written on 24/03/03, updated on 20/02/05 (Very useful, 4200 readings)
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On 29th December 2002 I ordered a laser printer from comet.co.uk after finding their price to be the cheapest by about £3. For some reason the site told me that this top-selling printer could not be delivered until 9th January 2003, but I accepted that and placed the order. The printer didn't arrive on the 9th so I rang on ... Read the complete review
by - written on 29/01/03, updated on 29/01/03
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Epson printer - Advantages: none - Disadvantages: failed delivery date, charged me for product and delivery, item not even in stock!!!
by - written on 11/01/03, updated on 11/01/03 (Useful, 80 readings)
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After having a nightmare experience with a Dixons Online TV purchase in December 2002, I decided to purchase through Comet. Immediately I found that the Comet website showed more product information than other big stores like Dixons and Currys (tediously slow websites). This helped enormously when finally choosing which model to ... Read the complete review
by - written on 02/01/03, updated on 02/01/03 (Useful, 72 readings)
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I have had a nightmare with Comet. On the 11th November, I contacted them by email to tell them that the Pace free to view box I'd bought, was part broken. It's a very long story to shorten it, I emailed them 7 times, phoned twice and even went to the store (as I was sent there and then sent home again, 32 miles in ... Read the complete review
by - written on 28/10/02, updated on 28/10/02 (Very useful, 1058 readings)
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I bought a Sony VCR from Comet in July 2002 after my last one bit the dust. I bought it on credit. Around 1 month after I'd bought it the VCR packed up completely - not even so much as a digital clock display. I took the VCR back to the store I'd bought it from and said I wanted a replacement. They said that they could only ... Read the complete review
by - written on 18/10/02, updated on 18/10/02 (Useful, 256 readings)
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hello my name is jamie and i have worked at comet for a year now. I only work at comet for the weekends and really cant see why anyone would want to be a salesman there as it is not the type of job that you get money or respect from. I have read many of peoples opinions of the salesmen and women in comet and i do agree with you ... Read the complete review
by - written on 21/09/02, updated on 21/09/02
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BAD customer service - Advantages: No advantages at all compared to other e-tailers - Disadvantages: Unresponsive to customer complaints, No communication between customer service and internet departments, Unprofessional and just plain slack
by - written on 07/09/02, updated on 07/09/02 (Useful, 193 readings)
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I'll keep it short. I bought a Hitachi 28" Widescreen TV as a Manager's special at £400. It came with a 3 year warranty which all in all worked out at about £200 discount. OK so it was ex-display and obviously well used but how could I lose? I mean, 3 year warranty. Well, I got it home and turned it on. It ... Read the complete review
