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cottontraders.co.ukNewest Review: ... but the boots were out of stock and they had no idea when they would be in again. I asked why I wasnt told and why had they taken the money - the response i got was it was how they placed the orders. Ok - I wasnt happy but hubby decided ok will cancel that order and order another pair of boots with them in a different style but same price. They then had to refund the original boots and ... more |
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by Anon - written on 05.02.08
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I had looked over their website as my hubby and I decided that walking was the best exercise for us and he had seen some nice stuff on their site. He ordred a pair of walking boots (17.49) from them and i ordered a coat (24.99) at the same time. On their website at order conformation it said between 7 - 10 working days. This order was plced on the 6th january 08. Fair enough i thought - I work in mail order and we quote between 3 - 10 days so it was about average. After 10 working days - still nothing so I called them - the money had been deducted but as not recieved or heard anything I just wanted a progress report. This is where things broke ...
by Trudy Quinton - written on 23.01.08
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I am very surprised to read the current reviews (although I note they are about a year old). My experience with Cotton Traders has been exemplary both with ordering by post from the catalogue and online. Fingers crossed as I am about to proceed with my next order! TrudyQ
by Maisiedog - written on 07.02.07
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Apalling Customer service and conflicting information I ordered two pairs of walk shorts for my wife and a pair of beach shorts for me wayback in November 2006. The order was placed from the Preview catalogue which I was told would not be delivered until early January. This I accepted, during the second week of Jan I contacted the customer services who informed me that my order would be sent out before the end of January. The inference I got from the opertor was that the items were in and were in the process of being packaged up. At the end January I contacted them again only to be told that the order would be with me in early Feb. I have just phoned them ...

