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cottontraders.co.uk
Newest Review: ... but the boots were out of stock and they had no idea when they would be in again. I asked why I wasnt told and why had they taken the money - the response i got was it was how they placed the orders. Ok - I wasnt happy but hubby decided ok will cancel that order and order another pair of boots with them in a different style but same price. They then had to refund the original boots and ... more  ... charge me again for the newly ordered boots. This refund and charge was done the same day (19th Jan) and showed in my bank on the 21st Jan!
Called them again after a couple of days chasing the coat only to be told that it was delivered on the 11th Jan...more |
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by Anon - written on 05.02.08
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I had looked over their website as my hubby and I decided that walking was the best exercise for us and he had seen some nice stuff on their site. He ordred a pair of walking boots (17.49) from them and i ordered a coat (24.99) at the same time. On their website at order conformation it said between 7 - 10 working days. This order was plced on the 6th january 08. Fair enough i thought - I work in mail order and we quote between 3 - 10 days so it was about average. After 10 working days - still nothing so I called them - the money had been deducted but as not recieved or heard anything I just wanted a progress report. This is where things broke ...
by Trudy Quinton - written on 23.01.08
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I am very surprised to read the current reviews (although I note they are about a year old). My experience with Cotton Traders has been exemplary both with ordering by post from the catalogue and online. Fingers crossed as I am about to proceed with my next order! TrudyQ
by Maisiedog - written on 07.02.07
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Apalling Customer service and conflicting information I ordered two pairs of walk shorts for my wife and a pair of beach shorts for me wayback in November 2006. The order was placed from the Preview catalogue which I was told would not be delivered until early January. This I accepted, during the second week of Jan I contacted the customer services who informed me that my order would be sent out before the end of January. The inference I got from the opertor was that the items were in and were in the process of being packaged up. At the end January I contacted them again only to be told that the order would be with me in early Feb. I have just phoned them ...
