Apalling Customer Service and conflicting information verging on deceit (cottontraders.co.uk)

Name: Maisiedog

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Product:	cottontraders.co.uk
Date:	07/02/07 (300 review reads)
Rating:

Advantages: None other than I will now buy the items in Singapore

Disadvantages: Ages on the phone always being told there is a high volume of customer calling

Apalling Customer service and conflicting information

I ordered two pairs of walk shorts for my wife and a pair of beach shorts for me wayback in November 2006. The order was placed from the Preview catalogue which I was told would not be delivered until early January. This I accepted, during the second week of Jan I contacted the customer services who informed me that my order would be sent out before the end of January. The inference I got from the opertor was that the items were in and were in the process of being packaged up. At the end January I contacted them again only to be told that the order would be with me in early Feb. I have just phoned them this evening 7th Feb to be told that they would not be received in their stores until the end of February. I took the opportunity to cancel letting the Customer service female that I no longer wished to receive their mail and that I considered their organisation to be untruthful

Summary: Disgusted with their falsehoods and the pitiful standards in trading