Disgusting Customer Service (cottontraders.co.uk)

Member Name: ZenaSharman

Product:	cottontraders.co.uk
Date:	22/01/09 (201 review reads)
Rating:

Advantages: None - if things start to go wrong with this company

Disadvantages: Worst Customer Relations I have come across in a long long time

The customer Service of this Company "Cotton Traders" has still not improved from 2006 and since we are now in 2009 is not likely to. It appears to be fine when things go right - but if things go wrong and you expect some "service" forget it!!!

I placed my first and last order last Monday, the goods arrived to my delighted surprise Friday, however, on checking sizes it became apparent one item was too big and so I quite happily telephoned 0844 (10p per minute and first two minutes you are kept waiting while they clock it up) to exchange as the delivery note told me.

The only problem was that (a) I could not exchange, I had to reorder (could have done this on a much quicker 0844 number) and if that was not bad enough - Charlie managed to input my credit card details twice and then tell me both times had been rejected.

I obviously panicked - rang the bank to find nothing wrong - I had been debited two lots of money to Cotton Trader and told by my Bank to ring them to re-credit my account.

Guess what neither the operators nor the supervisors were interested in either ringing me back about this or indeed when I finally got hold of a supervisor in giving me my money back. Told to take it up with my Bank. Where was Fran Cotton today ?

Summary: Try finding a complaints section on their Website - that should tell the story!