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  • No customer service worth mentioning.
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    302 Reviews
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      01.10.2013 23:49
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      Encompasses all thats bad about the internet and mail order in one place.

      A few years ago I would have recommended this company to anyone, and used them regularly.
      Not any more. The people presiding over this disaster area should be ashamed of themselves for taking a once vibrant and successful company and reducing it to a shambolic joke.
      In the last 2 weeks I have spent over £2000 with them, and been treated with complete indifference both by call center staff and whoever is responding (if they can be bothered ) to emails.
      I have an item which has been on order since Thu 19th Sept - supposed to have been delivered by 24th - been sent back to the sender at least once and now it looks like RTS'd twice- despite other parts of the order arriving.
      The second order contained items which completely failed to live up to the descriptions given on the website, and despite having being returned immediately over a week ago under customer service instruction, there has been no sign of any money being returned , and I am expected to cover the postage cost to return goods which were not as described - unbelievable .
      Three customer support staff have promised to call me back on three occasions over the last week with an update on the £800 NAS currently missing - and guess what - a absolutely nothing - not a whimper . Worse still they don't even seem to know which courier company is currently in possession of it - if any . Luckily they know where my £800.00 is and have it in safe keeping in their bank account - however I think this is about to turn into £1600 as they have invoiced me another £800 for resending the goods they sent back to their suppliers.

      To add insult to injury they use a premium rate number for contacting their completely misleadingly named "Customer Support". To be fair everyone I have spoken with has been pleasant enough - just apparently totally ineffectual - I suspect because they are completely snowed under - a failing of the management of the company, not the people on the sharp end. Oh - and of course the more you call the more they earn - no incentive to sort it out at all.

      This company doesn't deserve your custom - personally I will definitely not use this company again, and if you are considering it please don't, unless that is you want a boat load of grief and distress inflicted on you as you suffer from the fallout of complete incompetence on an industrial scale. The recently appointed board of directors should be ashamed to walk into the building in the morning.

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      11.11.2011 20:09
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      No customer service to speak of

      I have been an online buyer for ever. I love it it. It works. It saves money and time. Well most of the time that is until you get to Dabs and their partners. Lets take the usual way that most people buy on line. They have a product in mind which they enter into a shopping search engine and then they (at least I do this) look at the cheapest three and see what the delivery timing is and what shipping or other charges there are. Because we live in a country where consumer laws are good, I have little concern about ordering online with a company that I haven't done business with before providing their stock levels are good and their website is efficient. Dabs has this in spades. All looks great until you need to engage with a customer service rep. This is Dabs failing and why they should be shut down. I am not going to bore you with the why and wherefores of my tragic order placed with Dabs ten days ago but I will offer these two pieces of advice:
      Before you place your order online, with any company in fact, have a quick search of buyer reviews of the service they received. Had I done this with Dabs I would have walked away. Dabs.com consistently scores in the low one or two stars because when customers have a reason to speak to the company the Dabs system collapses because of seemingly badly trained and poorly incentivised staff. They play the numbers game. This means simply that eventually all of the stuff arrives, and I do mean eventually, and so, eventually, the exasperated customer will go away.
      The second bit of advice is look and consider what their delivery system is. Dabs have driven down the prices tendered with their delivery companies like Yodel to such an extend that Yodel don't seem to be able to cope with the deadline imposed by the customer. Next day delivery on an item for under a tenner is good value - it just a shame that it doesn't happen in reality. Try staying home over three days knowing that if you are even a hairs breath away from your front door then the goods will be "returned for re delivery". Even the prison service can't incarcerate people so efficiently as Yodel.
      This is why I am a Consumer Fool. The deal looked good, stocks where high but the Dab's system just couldn't cope. My fault, but had I checked a "customer happy index" I would have walked away. Beware Dabs and order early for Christmas.
      Regards
      Consumer Fool.

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        07.09.2011 11:46

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        god awful service from dabsgod help anyone who uses this company.the web site lies about when items will be instockwatch what you order from them , they wil charge you even if they dont ship the productcostomer care is non existant , returning goods is near imposablei think im going to end up having to takje them to court to get my money back for one of the items which was a 200£ monitor which arrived soaking wetgood job dabs, il never use you again , and i hope anyone who reads this will follow suit

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        01.08.2011 00:47

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        Don't use

        Product (ASUS netbook) failed after a month. Returned it, asking for repair or replacement. They arranged pickup, which took a week. Heard nothing. After a week I was issued with a credit note, but no email, or explanation. I had to go to my account to find this out. I assumed this was just paperwork, and I would be sent a replacement soon. Two weeks later I phoned them for explanation and I had the rudest "executive" ever.
        I politely explained that under consumer law I was entitled to replacement,or refund and was told they couldn't do that, that she didn't "have to put up with that sort of behaviour" and that she had "better things to do with her time than talk to me".
        Eventually got refund on credit card. This after being without a working netbook for more time than I had had it working, and their wasting a month of my time!

        They are cheap, but no service if anything goes wrong.

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        17.06.2011 09:49

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        Would not recommend

        As I am writing this I am still waiting for my speakers which I have ordered more than one month ago. When I bought them I was told that they were out of stock which was completely fine, but it all went downhill from there. Waited three weeks until they supposedly "shipped" the item but it never arrived according to the "3-4 days" claim. Had to send multiple emails before I got a reply back saying that DHL would be contacted. Response was slow and aloof; I felt as if they were not really concerned with my problem with the companies's poor business practices and lack of customer service. My husband tried to call Dabs but don't bother. I wish I had read reviews on this company before buying from them. As everyone else says, calling them will only be a waste of your time - you will not get through. Eventually contacted DHL ourselves and was told that the item was lost. Wrote an email to Dabs telling them the item was lost in transit and to send me another one only to get an email from them telling me the same exact thing and even daring to ask if I wanted a refund or another one after I clearly stated what I wanted!! Haven't heard from them since. Very upset! Would never recommend this terrible company to anyone - DO NOT BUY FROM DABS!

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        16.06.2011 21:29

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        DABS.com is a fly by night company that does not help customers when they have problems. -5 stars

        Worst ever customer service if you want a refund!

        It is extremely worrying to find out that I am not the only one experiencing problems with DABS and BT, the amount of complaints about this company on the internet it is amazing that anyone still buys anything from DABS.com.

        Anyway I unfortunately placed an order with them in March 2011. I paid extra money for next day and Saturday delivery they failed to deliver on this promise. They further failed to attempt to redeliver the item at a suitable time and the last message I recieved from the courier DHL said the item would be returned to the sender.

        Eventually in May DABS agreed via e-mail that I should get a full refund. It will soon be July 2011 and I have still to recieve the refund!

        Despite contacting the company numerous times since May to request that they process this refund they use a "Fly by night" excuse that my card details are no longer on their website. It appears that the website permissions are set so that that it is not possible to save the card details. I have to class this as an obstacle that they have placed in my way.

        I have tried calling the phone number that they provided that contacts the BT Shop but after spending numerous spells of over 30 minutes waiting for my call to be answered I feel it is a line they have set up to divert customers attention and yet another obstacle.

        At no point have they attempted to contact me by phone to see if everything is ok, at no point have they offered to assist me with this. I have asked them to send a cheque and also asked to talk to a supervisor or manager or for supervisor or manager to call me, they have not attempted to call nor have they sent the requested cheque.

        I am still trying to contact a director or someone in senior management.
        I note some posts on the internet stating that trading standards do not have any jurasdiction on an internet only shop but I will still contact them about DABS.com and BTs trading methods.

        I also intend to contact the television program WatchDog and the ISIS organisation I notice mentioned on another site. ISIS Internet Shopping Is Safe. Apparently DABS / BT is a member of this organisation and as such is endorsed by them as being a safe company to deal with. You will gather that this is not my opinion!

        I would advise everyone not to deal with them, the prices may be appealing but if you find yourself in the position of requesting a refund it looks like they will put as many obstacles in your way as possible.
        You have been warned!

        Thanks so much to those that have posted advice for dealing with this disgraceful company.
        Good luck to anyone that finds themselves in a similar position! I will update this post if I have anything beneficial to add to it.

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        06.05.2011 01:30

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        Very poor customer service, on the site it said the goods would be in stock in 1-3 days so i thought hey they are £10 cheaper, sounds good. A month later i am still waiting, they have taken money out of my account and there is no sign of my goods, apparently they are still in not stock but wont cancel my order! I am disgusted and will never shop with them again and i urge anyone reading this not to either.

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        28.04.2011 17:45

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        Beware, order elsewhere.

        I've used dabs a few times now, prices are good and delivery is usually good too.

        Recently I ordered a motherboard from them, I was out when it was delivered and someone from another flat (it's a house full of 'flats'; I'm a student) answered the door and wouldn't sign for it. The courier decided that meant I'd 'refused' it and returned it to dabs. This happened on the 6th of April. I didn't find out this had happened until the 11th of April, when I rang the courier company (DHL).

        This wasn't Dabs' fault, but the complete failure of customer service that followed was.

        I e-mailed Dabs about this on the 11th. The only number on their website is an 0870, which is charged at 75p per minute. I know this because my phone bill arrived yesterday, I phoned them for 11 minutes on the 13th, 35 minutes on the 14th and 11 minutes on the 15th. Not a single one of these phone calls was ever answered by a representative of Dabs. The cost of the phone calls came to £4.42.

        They replied to the e-mail, that I had sent on the 11th, on the 15th. By this time I had already ordered another motherboard from eBuyer. The RAM eBuyer sent me never arrived but they replied to my inquiries promptly and I was never forced to phone them. I would definitely use eBuyer over Dabs in the future because when things go wrong it's actually possible to resolve the issue.

        tl;dr Dabs charged me £4.42 for non-existent customer service. eBuyer have better customer service, go there.

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        27.04.2011 10:40

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        Dont bother At all, Use other suppliers like Novatech, Amazon etc.

        I placed an order for 4 items and 3 were delivered.
        It has been 6 months and i am still waiting fro my refund.
        Case has been logged with trading standards.
        Very poor phone customer service, Each Call lasting minimum 25 Minutes.
        They Intentionally make customer wait so long on the phone so that customer gives up and end the call.
        As for Email communication, No one bothers to read the Order/Issue history.
        They have no clue what is going, Each person has responded completely different to my raised complain.
        I was told by one customer service representative that refund will be issued but so far nothing.
        Phone Number for customer services is 0870, which cost more than 10 pence per minute. So each phone call to dabs.com will cost you atleast £2.50+ . If you dont belive me then try ringing the phone number 0870 429 3825

        http://www.dabs.com/articles/help/new-to-dabs/how-do-i-contact-you--4594.html
        Customer service is run by bunch of hilly billies. Very unprofessional service.

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        20.04.2011 12:45

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        Shocking service, poor service from Dabs.com

        Along with other reviewers I have been duped by the shocking level of customer service at Dabs.com.

        After placing an order and being told that there were 53 in stock I am still awaiting my goods with no communication and no item in sight.

        Try calling their customer service line and see what you can expect when you have a poblem. I have called 10 times in the last 2 days and have never got through once, and i've hung on for 15-20 minutes each time. Rather unsurprisingly you get through to the new sales line immediately but they wont help ........

        They may be cheap but think long and hard about whether you will receive the item on time and at all!!! Shop around there is always someone else who will care about your order not just your money.

        Oh btw dont use BT Shop either as they are the same Company and they own Dabs!!

        I will never use them again ................

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        29.04.2010 20:02
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        always shop around but dabs can be trusted with your money

        Dabs is a major online retailer of electrical goods. There is a massive range of items and a great amount of choice for each price range. The website is set up to allow you to choose an item on a budget and there is a community element to the site to allow for product reviews and advice from other shoppers. This is a way for the site to create loyality. This is required because the prices are not always the cheapest. The low profit margin items tend to be quite well hidden which I dont really like about the site.

        The delivery is by a courier and I have never had problems but I do know to phone them up with a problem can be quite expensive and some people have had problems. The items do come well packaged though and although you pay for different levels of delivery service like most other retailers I find if you get the cheapest option off peak it will come earlier anyway although this is obviously not guaranteed.

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        12.12.2009 14:04

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        Don't use them!

        Placed an order over a week ago on an item that was 'in stock' the told me it was dispatched a couple of days later - when I went to the couriers site they said it was 'in the Van' - 4 days later still no goods - This is when you realise Dabs don't want to know! - there is no phone number published on the site - 'chat' never seems to be available for me on their website, and they don't respond to email for hours - if at all. Further more their courier company charges you 10p a minute to call their customer service line, and then gives you a lengthy recorded message and a option menu - when finally click to talk to a real person the line gets cut off... If a company doesn't publish their phone number there is a reason - because they spend to much time dealing with customer complaints!

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        04.12.2009 21:14
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        Won't buy again.

        DABS are an online computer & computer components retailer that has been around for a while. I wrote a gleaming review of them but unfortunately I feel I have to return to retract that. Recently I went to make a purchase on their site and it initiated a bit of a nightmare. The site started throwing errors and claiming that my valid credit cards weren't working, the 'online' support was suddenly unavailable and I haven't had a timely reply by email. I will not be buying from dabs again, I simply do not have the time to chase up whether they took payment from my cards every time I buy something from them. Also I remember their delivery being cheap, it is now £9 for one reasonably light item next day. That strikes me as a lot of money, I work in e-commerce and we can ship something very heavy for under £5. Sad to watch a good company go down the drain.

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          29.09.2009 18:35
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          Avoid and go somewhere that understand customer service

          I bought a DGM LCD TV from Dabs4Work aka BT Business Direct (order ref:SO101471926) just over 12 months ago. Recently, it developed a fault. When I reported it, I was told, to my surprise, it was used stock and only had a 90 day warranty! Dabs (now BT Business Direct) claim it was listed as such but after 10 written requests have failed to provide evidence. As you can see on Dabs' site (See Quicklinx: 4C4WWS Mfr#: LTV-3204H) , it is blatantly misdescribed and no indication is given that it is other than new. It even clearly states a 12 month warranty

          There is no telephone number for customer services, so everything has to be done by email. They will also try to fob you off by passing you on to manufacturers and not deal with problems themselves. This happened with both the LCD TV and some Seagate drives. Fortunately, Seagate have an efficient returns processs. Avoid this company at all costs as there are plenty of others where Customer Service means just that and not a means ducking issues.

          If you have problems contacting the management, try these:

          Mr Neil Catto, director: ncatto@dabs.com
          Mr S Curry, MD: scurry@dabs.com
          Mr Matthew Brown, company lawyer: matthew.brown@bt.com
          PA to the above is Nichola on 0870 4293456 or 0194 2853000

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            08.09.2009 08:05
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            I've had only positive experiences ordering from Dabs.

            Dabs.com is on online technology retailer which recently became a wholly owned subsidiary of BT. For an IT company, Dabs has a relatively long history; the parent company being formed as along ago as 1987.

            I have been using Dabs for over seven years, buying firstly computer equipment, then as their product portfolio expanded, other consumer electronic items. I am quite a good customer of theirs, purchasing online every couple of months or so, so have had a large level of contact with their website and service over the years.

            Dabs have a huge range of products for sale. Computers and all associated peripherals and components form a core business, but the company also sells cameras, GPS devices and home HiFi and TV's.

            The front page of their website appears, on initial examination, to be quite cluttered. 'Hot Deals' and 'Star Buys' cover the centre of the screen making quite a distracting display (but then, I'm a fan of the Google minimalist approach).

            A menu at the left of the screen allows access to the various product categories. Clicking on an item here brings up another submenu.

            Fortunately, the search facility from here is quite good since the number of individual items on sale is massive (there are 180 widescreen monitors for example). Each sub menu allows the user to 'drill down' to exactly what he or she is after.

            Alternatively, to search for a particular item, a description can be entered into the 'search' box at the top of the screen which will return results almost instantaneously.

            Registration with Dabs is required before purchases can be made. The company accepts Visa, Maestro, Solo and Mastercard as well as Paypal. Details are stored so that when you next login, delivery and invoice addresses as well as your payment details are retained so don't need to be re-entered (I like this as I hate typing my details in again and again!).

            In the past seven years or so, I must have ordered from Dabs about forty times. I have been lucky, and have never had a problem with any order; either delivery or condition on arrival. The order details are confirmed by e-mail and a tracking number given so that the purchaser can track the parcel's delivery.

            Delivery is usually within a couple of working days. Next day delivery is available, but at a higher price (around £10 compared with the standard £3.43 for light items).

            One issue I do have with Dabs, however, is that you cannot talk to them on the phone. They offer an e-mail address to send queries to and an online chat facility. The one time I did need this (a piece of equipment failed after a month's use and I wanted to know what to do), the company's chat service was offline during a normal working day!

            Although I like ordering over the internet, I like to be able to talk to a person if there's a problem. The removal of Dabs' telephone customer service is a real issue for me, especially if the chat service is unreliable.

            Price wise, they are competitive, rather than cheap. I have found other online retailers that can beat them on price, but usually only by a couple of percent; not enough to tempt me away from a company I know and trust.

            My experience with Dabs over the years has been a very positive one. I suspect I may be lucky, however, as there have been many reviews that highlight Dabs' poor customer service. I'll continue to use them as they offer a huge range of products at a good price with speedy delivery.

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