Dabs - Dabbling in everything but customer service (dabs.com)

Member Name: Jingodan

Product:	dabs.com
Date:	03/07/08 (72 review reads)
Rating:

Advantages: The "back" button on your browser works fine when you visit this site.

Disadvantages: How much space have i got? Really Bad Customer Service and Reliability

The saying "Never judge a book by its cover" springs to mind whenever i see Dabs pop up on a price comparison site.

I buy regularly off the internet and occasionally build computers for people, Dabs does sometimes have good priced pc components within its product range, which is why Dabs have had my custom in the past. However these days i refuse to buy from them as they are completely unreliable and their customer service is shocking!!!

As a site, Dabs is well designed. Its a very easy site to navigate and its all very enticing with some of their well priced deals.

However, just like a book with a pretty cover, turn the page and often it can all go just a little bit sour and thats exactly what happens with your shopping experience at Dabs.....

To being with, when you buy a product online you rely solely not just on the price, the image of the product, but also as much information about the product as possible, that can inform or sway you into buying.

Quite often when browsing though their specifications on goods, it seems its all a bit hit and miss. Some of the information you require is often missing, so the only way to know for sure is either take a gamble on the product or contact customer services......

So great... "Lets call customer services", only you can't!

The only contact you have with Dabs is entirely though an online help facility.... So in affect your having to type your query to an advisor live through a chat window or you can email them for support...

On both counts their customer service via either communication method in my experience has been lousy. First of all i've emailed them in the past about a product and they've never responded to my query.

Secondly on one occasion when i did order a product and received email confirmation that my order had gone through, it never arrived......

When this did happen, i found to my amazement they had no contact number for customer services and i had to click my way through a "self help" option to get to speak to a representative through a chat window, who told me "its gone into transit today and you'll be receiving it tomorrow"...... I waited in the following day..... and nothing arrived......

So i went back again onto Dabs another day later, and this time i was told by another advisor "Your order was cancelled, we could not verify your card details"...... To say i was bemused was an understatement, especially as two days before i was told, "it was in transit" and even more so, that six months previous i'd ordered with the same card details and i'd received my goods no problem!!!

Finally, to my stupidity, i even tried to order from them again, a couple of months later, and the same thing happened to me again! This was despite updating my account details as requested from the time before, but to no avail the same thing happened again..... so my custom has now permanently gone elsewhere.....

Dabs for me is a real shame. When they first came onto the scene as a online electrical retailer a few year ago, they were brilliant.... Obviously they are now "dabbling" with totally the wrong customer service attitude.

If you ever click on Dabs, i'd advise clicking "back" on your internet browser!

Summary: Avoid like the plague, shop elswhere and save yourself a stressful experience..