Product (ASUS netbook) failed after a month. Returned it, asking for repair or replacement. They arranged pickup, which took a week. Heard nothing. After a week I was issued with a credit note, but no email, or explanation. I had to go to my account to find this out. I assumed this was just paperwork, and I would be sent a replacement soon. Two weeks later I phoned them for explanation and I had the rudest "executive" ever.
I politely explained that under consumer law I was entitled to replacement,or refund and was told they couldn't do that, that she didn't "have to put up with that sort of behaviour" and that she had "better things to do with her time than talk to me".
Eventually got refund on credit card. This after being without a working netbook for more time than I had had it working, and their wasting a month of my time!

They are cheap, but no service if anything goes wrong.