dabs.com Reviews

I bought a DGM LCD TV from Dabs4Work aka BT Business Direct (order ref:SO101471926) just over 12 months ago. Recently, it developed a fault. When I reported it, I was told, to my surprise, it was used stock and only had a 90 day warranty! Dabs (now BT Business Direct) claim it was listed as such but after 10 written requests have failed to provide ...  Read the complete review

When it comes to online stores, they need to try extra hard to give the best customer service that they can, as you don't deal with they face to face. And I tell you now, if I received the same service face to face that I did from this website, I think that I would have ended up punching someone. I cant explain how angry I was at this website, and ...  Read the complete review

Dabs.com is on online technology retailer which recently became a wholly owned subsidiary of BT. For an IT company, Dabs has a relatively long history; the parent company being formed as along ago as 1987. I have been using Dabs for over seven years, buying firstly computer equipment, then as their product portfolio expanded, other ...  Read the complete review

I have ordered from Dabs 6 seperate times to date. I think this is enough to give a fair opinion of them now. Of the 6 orders I've made, I've been happy with the service only 3 times. The main problem seems to be communication. Once I ordered an item that was showing as in stock on their site and waited patiently. Over a week later, the ...  Read the complete review

Dabs customer service is absolutely appalling. I would strongly recommend that you avoid purchasing anything from there. I have had several bad experiences with them. They cancel orders if they dont have it in stock and dont bother informing the customer, is just my latest experience. In the past, have received defective goods and it's a nightmare trying to get your money back. Avoid at all costs!

The worst customer service I've ever encountered. Bar none. They are actively obstructive. No phone number is supplied. No address is supplied. One email address is supplied into which emails dissapear as if dropped into a pit. I've had two fault motherboards sent out to me and whilst they've sent replacements they've been dud too. So ...  Read the complete review

I ordered a home theatre system on 2nd december 2008 with it was a wireless speaker module that was free. the order now stands with the home theatre allocated and the free item out of stock.I was informed after numerous promises of recieving stock that they could not send paet order as i had opted for paypal payment,however if i changed the ...  Read the complete review

I have been a good customer of dabs and spent lots of money with them. however sooner or later something will go faulty with an item under the guarantee and it is then that you find out just how bad they are. DABS have not "heard" of customer service. they now have my faulty item and my money and they say it will be weeks untill it is resolved. I will never use them again and am please that i have found out sooner then later as i need a new TV . john lewis offeres a 5 year guarantee !!!

I first discovered dabs.com a couple of years ago, when I was browsing the web for a good deal on a wide screen LCD for my PC. I'd previously never heard from them before but when I visited their website, I saw that they had a wide range of very reasonably priced computer equipment like monitors, wireless modems, etc. They also do TV's, laptops ...  Read the complete review

Record of emails I've received: ------------ 7th September 2008 ------------ Thanks very much for your order received on Sunday 7 September 2008. If the goods you ordered were in stock and available, then your order is now being processed. ------------ 8th September 2008 ------------ The lead time on ...  Read the complete review

The very short version is that I had to take them court and they are *still* trying to bully and threaten me - Dabs sucks! The slightly longer, but still short, version is that I bought a Fujitsu-Siemens laptop off them. The DVD drive fell out and they refused to repair it (even blaming me for the damage - without ever seeing the ...  Read the complete review

Dabs have poor customer relations. They will not give out a phone number. You can only contact by email.
I ordered a TomTom with next day delivery.
It took 4 days.
They also use couriers who you can't contact direct.

Dabs customer service is APPALLING - probably the worst I have ever experienced in 11 years of internet shopping. I bought a monitor from them with a 36 month warranty. After 24 months the monitor developed a fault, so I contacted them via their website to request a repair or exchange. The orders history section did not recognize the warranty ...  Read the complete review

I have only ever purchased one product from Dabs.com and it was my last. I bought a Creative Zen Vision M for £200 and three months later it had stopped working. The Creative customer support did nothing (but that will be covered in another review), so I turned to Dabs for a refund or repair as I had the right to do. I received absolutely no help ...  Read the complete review

Hi, My first ever review of something like this. I am a reasonably regular customer of Dabs, but this last experience was the final straw. I ordered a LCD monitor and small wireless router and qualified for the free delivery offer they had running at the time. It was ordered and since they held my card details, i had confirmed ...  Read the complete review

The saying "Never judge a book by its cover" springs to mind whenever i see Dabs pop up on a price comparison site. I buy regularly off the internet and occasionally build computers for people, Dabs does sometimes have good priced pc components within its product range, which is why Dabs have had my custom in the past. However ...  Read the complete review

absolutely apalling service from dabs. I'm a long term customer of dabs and now I'm extremely frustrated with my purchasing experience with dabs.com. The problem is with the confirmation of address by replying a email. I understand address confirmation is important, but why do they need to do it several times for every order with the same account? ...  Read the complete review

Dabs must be the worst online dealer I have ever dealt with. I ordered a tv and the order process was quite straight forward. However, then the problems started. First I received an email the day after my order from Dabs that they could not confirm my credit card and they wanted me to reply with additional details. I replied immediately with the ...  Read the complete review

I have bought four 1TB disks from DABS now. The first two went through without any problems... Then came the third. It arrived without any cables whatsoever. I (like many people) looked for a phone number and found it non-existent and had to choose the email route. After around a week of emailing finally got the response ...  Read the complete review

I ordered a Panasonic TV from Dabs listed as in stock, confirmation arrivied advising delivery 1-3 days from dispatch anticipated to be delivered 5 days hench. daily updates then arrivied each putting back delivery one day. Ten days after order email advised that the order was cancelled as the TV was no longer manufactured. This was an exact same TV as I had purchased elsewhere ( with excellent service, who were now out of stock) four weeks previously and is on the shelf at major retailers. I have sourced the TV £9 over Dabs at £639 next day delivery. Will I use Dabs again? no thank you