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      04.09.2013 01:49
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      Never to order again

      I ordered online two days ago a John Rocha mustard coat/jacket for £120, ( + £ 7 shipping fee to The Netherlands) only to find via Debenhams' TRACK AND TRACE that it was cancelled. I did not, in any way, facilitate such cancellation, nor was it ever reflected in the website that the item in particular was out of stock. There was no explanation whatsoever why such cancellation transpired. The day of the online order, the progress stated CREATED.

      I e-mailed via customer service quite a few times, about ,5 and was only given a system generated response that Debenhams will contact me within 3 days.

      What happens after this, I wonder. I would appreciate any input of similar nature, guys!

      I hail from the Philippines and I was so excited to give a present for a special someone in The Netherlands and this is what I get. :( :(

      I am completely frustrated. Please help!

      Sincerely Yours,
      Jean Rey

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        13.08.2012 10:16

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        Good purchases, the problems arise in the customer service.

        I have bought several items from debenhams.com over the years.
        The majority of items I have bought are clothes. There is a massive selection for men, women and kids with very reasonable prices, especially when there is a sale... and there are a lot of sales! They also offer free delivery with a delivery estimate provided to you at checkout.
        The process of ordering online is very simple, however if you open multiple tabs to view and compare products, the site cannot co-ordinate all of these tabs. For example if you open two products on separate tabs of your browser and decide to buy them both, they will be added to separate baskets as the site gets confused. This is an annoying glitch and makes it very difficult to view multiple products, but this can be overcome by opening separate tabs just to view them and then adding them to your basket on one common tab.
        Once the items are in your basket, you simply click checkout and follow the steps through the debenhams.com secure server (you can verify this by looking at the address bar, if it says https rather than http it is a secure server).
        The delivery estimate is given to you during the payment process. However, because they do not personally deal with deliveries, many are outsourced to a company (or similar to) Hermes. This makes it very difficult to follow up deliveries that are late and, in fairness, they usually aren't late, but when they are you are left at a blank not knowing when your items will be delivered. On top of this, if you have ordered online, you have to return via courier. What this means is that you have to request a collection on the items you want to return and again, an individual from the company Hermes will come and collect it from the same address. This is a good system, but I tried to return an item in store because I was making a trip in that direction anyway and they said I couldn't because it was an online order and therefore has to be dealt with online.
        Overall, the great product selection keeps me coming back, but I do hope that they sort out these problems to make this the most complete shopping experience possible.

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        17.12.2011 21:41
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        A website I would hihgly reccommend.

        Having recently become aware of the joys of internet shopping I decided to venture onto the Debenhams website. I rarely shop at Debenhams as I do not have a local store and in the past I have found their items to be a little bit out of my price range, although I do find the quality of their products to be very good. It was a case of wanting to shop there but not being able to.
        And that's where Debenhams online comes in. I can purchase all the items I want from the comfort of my own home. Debenhams online has a wider range of products than in store and thankfully often has free delivery or free delivery discount codes. Debenhams often do promotions that are advertised on the T.V and I always felt I was missing out but now I can shop the promotion, often a few days in advance and thanks to discount codes of between 10-30% I can often get the items cheaper online than in store. If you've never heard of a discount code before you can find them by typing the name of the store and 'discount' or 'promotional code' into a search engine or via specific forums. Discount codes are usually a set of letters or numbers that can be added in the appropriate box at the checkout page. Debenhams allows you to use several discount codes at a time which I have done and had no problems with my orders being cancelled or discounts removed.
        As Debenhams is a large and reputable company I trust that my details with be safe with them and I have never had any reason to think otherwise. I usually receive an email confirmation immediately after I have made a purchase and a despatch email when the items are on their way. Standard delivery is within 3-5 days and I have always received my items within this time frame.
        The Debenhams website is easy to navigate, with clear distinct departments such as Womenswear, Menswear, Children, Home etc rather like in store but minus the crowds and queuing. Clear pictures of the items are displayed as well as descriptions and reviews. I have never had to return an item I have bought online but I believe the policy is quite straightforward and that you can also return items bought online to a local store.
        Overall Debenhams online is great online shopping experience, they provide a wide range of products, speedy delivery and really good promotional offers. I would highly recommend the Debenhams website for online shopping.

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        29.01.2011 16:43
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        John Lewis or Amazon - better every time

        I ordered 6 flat pack chairs on Dec 12 so as to have them for Christmas. When they had not arrived by Christmas week I called Debenhams 'Customer Support'. There are two things wrong with that title - First - it should not be called support - and 2nd, once Debenhams had my money, I was clearly no longer a customer.

        The customer support person told me that the reason I had not recieved the Chairs was because they had refunded me my money. What? Why? And by the way - there is no refunded money in my account.

        "Oh, wait a second, I just looked on the other system", she tells me. "I need to check with a colleague". [more telephone music]"Well, my colleague tells me that actually the chairs were dispatched but they were damaged by the courier so they were returned and you were refunded."

        Ok, says I. Assuming I believe this, Why was I not told? Where is the refund? I actually kind of want the chairs - so what can you do?

        Well, says she, we can send the chairs again, but you will not get them before Christmas now. Fine says I. Send them again (but not the damaged ones).

        So the chairs arrive on the 2nd week of January. We ask the courier to wait while we check them. He says there is no need because if there is anything at all wrong, Debenhams will sort you out. I should have known not to believe him. No wonder there was a smell of rubber burning down the street as he made haste his get away (in the spirit of fairness - there was not really a smell of burning rubber)

        So, we put 5 of the 6 chairs together - no problem. Chair number 6 though has not been drilled properly. One of the pre drilled holes is too big. For clarity - there are two pre-drilled holes on each chair. One is big; the other is small - so you cannot get them fitted the wrong way - Great design - except that on this chair, both holes are big - so the chair does not go together properly.

        No problem, the courier said Debenhams would sort us out - So I called the infamous Customer Support. After the usual argument, they refused to replace the chair without me paying for the replacement up front - [an interesting cash flow issue], and they would refund me for the broken chair on return if they agreed it was broken. I guess this guy missed the '7 days cooling period' part of the online training.

        Then its the 'systems' fault. They system will not work because - pick an excuse - I had because its one chair; because its heavy; because its bulky; because thats just the way the system works.

        Then a courier is arranged (for last Wednesday). Guess what - like a fart in the wind - no courier showed up.

        So I have tried again - paying to buy a replacement - waiting for the magic courier.

        Moral of this story - NEVER use Debenhams again. Why is it there are NEVER any such problems with John Lewis or Amazon on line? Both sites are simple and functional. Both companies manage to deliver on a promise.

        Debenhams on-line is from the dark ages - and their customer support - well - calling Debenhams Customer Support is like Ryan Air calling Luton and Stansted London airports

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        09.01.2011 23:46
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        I will be continuing to use this website in 2011

        I hadn't really used the Debenhams website much until a promotion this summer led me into their store a few times. Then, our work colleagues gave us a Debenhams voucher as a wedding present. between the two, I became much more familiar with the Debenhams product range!

        I first used the website when I saw a bargain posted on an internet forum. I am a sucker for a bargain and generally consider debenhams products to be slightly more expensive than I prefer so I thought it was worth looking at the offer.

        The website is easy to navigate with pull down menus at the top of the page to lead you directly to the category you want to be in. Once there, you can order the relevant items by price or relevance as you require. There were quite a few sales leading up to Christmas where I bought half price gifts on this website and I soon got the "Click Sale, Click Discount: 70% or more, Click Order by price Ascending" routine down to lightning speed! Using the website I was able to look through and purchase a much wider range of goods than is available in my store.

        I often have a problem with parcels being delivered as our sorting office does not open at times convenient for work. Therefore I always request that deliveries are left with a neighbour or in a secure place but most companies simply ignore these instructions and I have to make arrangements to have someone collect the parcels for me. However, debenhams are different: they will always leave the parcel in our recycling bin or shed and have saved me many many trips!

        After ordering you receive a confirmation email immediately and another when your items are despatched. I have always found delivery to be very swift, even in the bad weather before Christmas I only experienced a delay of 2 working days on the service I would normally expect. Other websites like amazon tgook in excess of a week longer so I was quite impressed. You can also request to be kept up to date by the mailing list and while not all emails are of interest, I have received two vouchers this way which have saved me a good deal of money.

        All in all, I will be continuing to shop using this website (when there is a sale on of course) and Debenhams have gained a new customer by providing sucha reliable service.

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        29.11.2010 13:45
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        A good website which has many decent items

        Debenhams are a store I visit often for items for birthdays and christmas and I think the store I have near me struggles to have items in stock. You find a product you want and half the time they never have my size.

        There online website has all the items you would want but not everything they have in store. I wanted this nice green fleece jacket and in the store they had a size small left. I was told to visit the website and it was not there so it made me feel angry they never had it there.

        The website is though very good usually for finding products. The main page obviously tries to get you interested in there current best deals which is a good marketing idea. You then have tabs along the top to take you to certain sections and a search function as well.

        All you need to do is use the mouse and put it over the top of the tabs and it opens up a new menu below with new areas to click onto. For men it has places like shirts, tops and socks.

        You click on one of those areas and all items are displayed. You can arrange items into a set order such as the price if you wish. If you were to pick jeans on the left hand side they have got the sizes of jeans so you click on those and it will open up only those jeans.

        You find an item you click onto it and usually there is a picture to start with and a price. You can zoom into the images up close and out again. You get told on information about the product in terms of sizes available and also how the product works.

        You then underneath sometimes get given options about what might work with. With some jeans they promote belts and jumpers which might work as an outfit for you. You pay for postage usually unless they have a deal on at the time.

        The reason I like the website is there is no queues to start with and you can take your time to look around. When in store your either busy or your being pushed around so the comfort of being able to search on your own in peace and quiet is fantastic.

        You also have good sizes and most items there and they deliver quickly as well. I would say I think that sometimes the website could be quicker in loading pages up and perhaps have more offers but they do alright in most other things.

        In terms of prices they offer decent prices and sometimes you find online exclusives with discount you might not find in store and they do sale items before they are in store. I found this year when they had sales they were online before the stores so you get a sneak peak at what is going on.

        I would recommend this website to people because they have plenty to look at and offer a wide range of products from clothing to household items. There postage can sometimes be free and ranges depending on what you buy.

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        30.08.2010 18:24
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        Give Debenhams a go

        I am quite surprised that the Debenhams website only has an average review of 3 stars! I've only ever had shopping experiences worth 5 stars!

        Debenhams is a department store, mostly found in shopping centres. I've always been a fan of Debenhams anyway, and there website doesn't disappoint (in my opinion).

        Like most other shopping websites, it has the various tabs at the top leading you to various departments e.g. women, lingerie, men, kids, beauty, gifts and toys etc.

        For each section, they sell a wide range of products. Women for example, can buy occassion wear, dresses, coats, jeans, accessories etc. You can search through the kind of item you require, or you can browse through a brand name. Brand names include Jasper Conran, Radley, Julien McDonald. I find their prices are quite good, selling both cheaper items (although not Primark cheap) to more expensive items.

        I recently bought a Fiorelli handbag and purse, and I was very impressed with the service. Obviously, you have to create an account before you buy anything, but then you can add your items to your shopping basket and checkout.

        Both items arrived in the same packaging so I didn't have to look out for two seperate items. I compared prices online, and I found the products I bought to be less expensive than other online stores.

        After I had ordered, I received a confirmation email, and emails updating me with the status of my order e.g. it's been dispatched.


        Debenhams now offer International Delivery, and free delivery when you collect in store. I don't leave near a Debenhams, so I obviously can't tell you whether that is a good service or not.

        I often use the website to browse for items (most prom dresses and ball gowns, not that I wear them all the time!) to see whether its worth visiting a Debenhams. Most of the items that they have online can also be found in the stores, which is comforting to know.

        Debenhams also offer a 28 day return policy with a courier to collect your item, or you can return it in store and receive an immediate refund.

        I really like the Debenhams website and will certainly use it again in the future!

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        13.08.2010 17:32
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        A great way to purchase high quality products

        This has got to be one of my favourite online shopping websites! Living in a small town, my local Debenhams doesn't stock about half of the products that are available online. And even when they do, they don't always have my size. So I love using the online shopping service.

        Debenhams online offers 2 different online shopping services: Collect in store and Home delivery. I have used both these services.

        For the Collect in Store service, you order and pay for the product online, and you will then get a confirmation email. The product will then get delivered to your chosen Debenhams department store, ready for you to collect within 4 working days. You will receive an email from Debenhams when the order has arrived.

        The website states that you have 14 days to collect it from the confirmation date, and 28 days to return in. I beg to differ though. I ordered a product in May for Collect in Store. I then asked for a refund once it had been confirmed that my product had arrived. The person emailed me back to confirm my refund. The refund process is that you must then take the confirmation email to your Debenhams store along with your bank card that you used to purchase your item in order to be issued a refund. I totally forgot about this product and ended up going into the store nearly 3 months later. Luckily for me, even though the receipt for it had expired, my product was still there and I was still offered my refund. I was very pleased with this.

        For the home delivery service, you select and pay for your product online and it us usually delivered to your door within 4 working days. I think that the dress that I ordered got to my house in about 2 days. So within those 4 days, it's best to stay at home in case they come knocking. My dress was delivered with a hanger, and inside 2 plastic bags. Packaging looked quite decent.

        There are 2 ways to refund a product from home delivery. First of all you must fill in the receipt to state your reason for returning then you can opt to have someone come to your house to collect your order. Alternatively, you can go into store with it, with the bank card that you used to purchase it, and ask for a refund there. I did the latter and it was very quick and easy. Brilliant service.

        The great thing about the Debenhams website is that if something is out of stock, it supplies you with a phone number that you can call to order the product. I think this is fantastic. There was a swimming costume that I really wanted but it was no longer available in my local store, and my size was not available on the website. So I made a quick phone call, and the product was delivered to my house within a few days. Excellent.
        Recently in the Christmas sales (2012), I really wanted something that went out of stock really quickly, unsurprisingly. Eventually I called them and they managed to locate the stock and get it sent out to me!

        The website itself is very easy to navigate, and when viewing different clothing sections, there is the option to filter certain colours, sizes, etc in order to have a more refined search tailored to each individual.

        I have had a great experience with Debenhams.com and would not hesitate to use it again in the future.

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        07.06.2010 19:20
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        A good service when working well.

        Debenhams is one of many online retail stores that you can choose from if you want to order a variety of items from the comfort of your home. So no struggling back with heavy shopping bags and you can forget trying to sort out transport or a place to park, you can just click and order, then await your goodies.

        The site stocks household furnishings and accessories, clothing for men, women and children and cosmetic/ fragrance products. Plus a good selection of accessories including bags and cases, shoes, belts, sunglasses and lots more.

        *********************************************************
        At times like christmas the online store will have a selection of seasonal items to give as gifts such as toys etc and also a limited amount of Christmas themed products including wrapping paper, christmas sweets selections and wine. whisky or champagne gift sets.

        All you need to do is make yourself an account by filling in some details and then add the items you want to buy to your virtual basket. Once you have finished choosing your items you can click on the check out button which will take you to the payment and delivery stage.

        Complete that, with any discount codes for X% off or free delivery, if you are lucky enough to have a code and then you are done. Well, thats the basic principle of the Debenhams site anyway and some times the process works fine, but when the system breaks down it can be very disappointing.

        **********************************************************
        At busy times like sale periods, the site can be overwhelmed with people trying to order. Very often you can get as far as the payment stage and even get a confirmation email, only to get another one shortly after to tell you the item you wanted is sadly now out of stock.

        Products can go out of stock so quickly at times like this, that the online stock system seems to be unable to keep up with demand and supply levels. So it misleads you into thinking your order will be fulfilled when in fact there is no stock of the item you wanted.

        *********************************************************
        When ordering online you do need to check some of the cash back sites before placing your order, as some of them do offer good cash back deals with up to 10% back on the amount you spend in cash. Although this cash back is not guaranteed, it does in most cases go through with Debenhams.

        If you have any delivery problems, they can sometimes be difficult to resolve and the long wait for your order to be delivered can be very frustrating, especially when the very bored delivery driver seems to have taken very little care with the box/ bag your order has been delivered in. This doesn't happen in all cases but its worth being aware of.

        *********************************************************
        If at any time you need to return a damaged or unwanted item, you can either arrange that online or go in to your local store and sort things out.
        To check if there is a Debenhams retail store near you go to: http://www.debenhams.com/webapp/wcs/stores/servlet/category_10001_10001_18765_-1

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        06.06.2010 21:26
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        Rubbish !

        Rubbish. rubbish rubbish. And yes I do have to put this because I shop a lot for clothing online/mail order, I find because as a mother of 3 living in a rural area Internet and mail order shopping really suits my lifestyle. I regularly use Boden, M&S, la Redoute, Next, ebay, River island, Topshop etc so I feel I can rightly compare Debenhams poor shoddy service with that of others.

        My first online experience with them was a couple of years ago , they mucked up an order and wouldn't pay for the postage return so I didn't bother to use them again for a couple of years, until just before Christmas last year.

        I ordered a few things in their pre christmas sale, 5 items in total. 2 I wanted to keep 3 I wanted to return. One of the 3 was faulty which I was shocked at because the stitching was so shoddy I couldn't believe it could have got through quality control.
        Anyway I phoned their customer services line and asked for a courier to pick the item up and I was told that was fine, no one came. Again I phoned told them no one had came and they said it would alll be fine and the courier would come. No one came again.
        Basically to cut a long story short I phoned and emailed Debenhams repeatedly, finally there was a breakthrough and a courier came 3 1/2 MONTHS AFTER FIRST PHONING THEM. I then had to wait for them to process the refund which was over £50 and I would have been grateful for months ago.

        The staff were rubbish they kept insisting that I could "always go to your nearest Debenhams to get the refund" - Unfortunately my nearest Debenhams is in another county, 1 1/2 hr drive away from me which is precisely why I use the internet/mail order!!!!!

        Anyway, one mistake I can accept, I'm not an unreasonable person but again and again without a sincere apology!? - I'm afraid Debenhams I have to take my custom elsewhere.

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        11.05.2010 13:48
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        Disappointed that you can't use 2 payment methods

        I do a lot of shopping online as I am quite lazy and normally don't have the time or the inclanation to fight my way around the shops! Also, since moving, there isn't a debenhams very near me so online shopping from debenhams.com seemed ideal.

        I made quite a few orders from it a last christmas and generally delivery was pretty quick, although one item didn't even turn up. They did refund me fairly easily so I was pleased with this.

        However, I recently discovered quite an annoying feature of the debenhams online website. I had received a debenhams gift card for our wedding which was worth 60 pounds. I wanted to buy a nespresso coffee machine which was about 200 pounds. Naturally, i thought that it would be a good idea to use the voucher, and then make up the rest with a credit card. I was really surprised when I discovered that the website only allows one payment method per order. So you cannot use a gift card and make up the difference if it falls short, and same thing with gift vouchers. To me this seemed ridiculous as I would imagine this happens all the time and I have never come across another store that does this.

        Also, I once ordered a top that was too small and wanted to return it but discovered they do not offer returns postage via royal mail. You either have to take it back to the store, or arrange for a courier to pick it up (although this is at their expense, you feel a bit stupid ringing up to ask someone to collect a top!)

        I would use debenhams online just because it is easy to do so but this has really annoyed me and put me off.

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        18.03.2010 12:52
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        Easy to use and great service

        I know wedding lists can be a bit controversial, but when we got married (October 2009) we decided that we were going to have one. We had lived together for 2 years so already had lots of stuff but we really needed some new pillows and we are always losing teaspoons, so we used the list to tell people this.

        First decision was where; we looked at 3 places House of Fraser, John Lewis and Debenhams. We chose Debenhams because the wedding list was open immediately (other would only open the list 6-8 weeks before the wedding, and I tend to forget and panic just before weddings if I don't buy the gift when I get the invite) and they gave us more incentives for going with them.. Debenhams gave us a £75 gift card and free delivery for our guest, I think this was a special offer and normally you pick between the 2. And 10% of everything left on the list.

        After registering on the website, the wedding advisor at our local big store called us to set up a time for us to go and pick our list. Two weeks later we drove up to Cambridge to start shopping! They have dedicated desks for the wedding service so we could talk to some one with out waiting, they looked after our coats and bags, gave us some zap guns, vouchers for free lunch and coffee. And off we went, you basically go around zapping the barcodes of all the items you want and then enter the number on the screen on the zap gun. Anything you want but can't find (we wanted plates in blue but they didn't have them in stock) the wedding advisor can find on the system and add it to the list. It took us a couple of hours to complete everything, including us having lunch. We had a combined list so people could add money onto a gift card or buy us presents

        We took away a bag of information on all the different services Debenhams provide for weddings and 100 cards to give to our guest, I had to write our wedding number of all of these cards, which took ages, but they gave our guest a discount on coffee while they were shopping.

        After you have sent out the gift list cards (with the invite I guess) you can log on to the website and see what people have bought and add and remove things on the list. Once an item has been purchased it will show up that they are looking for it, and once its found and stored for you it will show that and that is when your guests are charged for the purchase. Not all of the items can always be found, some of the money got added on to our gift card, and sometimes Debenhams called the guest and the item was changed from purchased to for sale again. This was a bit confusing sometimes since we got no explanation why.

        Once we were back from our honeymoon they called us to finalize everything. You get 10% off anything left on the list so we used the money on the gift card to buy the matching pillowcase to the duvet sets and a new mop. We were told there was a 25% off event coming soon and that would get an extra 10% off then so we did most of our shopping then. We then went to the Debenhams on Oxford Street and they were just as helpful as the Cambridge store, taking back a few items that had broken (electronic salt and pepper mills-useless but they make my husband smile!) and find us anything else we needed and more tea!

        Guest can pick items us in store and give them to you or have them delivered to us. Our delivery date was set at the beginning when we set up the wedding list for 6-9pm 3 weeks after them wedding. The delivery was on time 6 huge boxes filled our living room, and we set to unpacking. Each item came with a note on who bought it and the message, and there was a separate list for us. Everything was very well wrapped but we did spend ages taking the sticky labels on each plate!!

        Every so often during out planning they called with wedding event they were holding that had makeovers etc and we still get vouchers for 10% off.

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          07.03.2010 11:47
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          Quick, Easy Service with friendly staff

          I used Debenhams to order an exclusive liimited edition, Alice in Wonderful Urban Decay make-up pallette as I don't live close to a store, so the £3.99 postage would be the same as my petrol costs. However, I soon discovered the product was sold out and knowing it was limited edition I was getting worried. I then searched on ebay and saw the product that retails for £28 was selling for over £50! I was gutted. I checked the website again, hoping a miricle woul happen and some be in stock but it wasn't. However I did discover a phone number, saying call here if out of stock, let customer services find it for you. So I decided to ring ......

          I got through to the Customer Service line immediately, and found the key pad choices easy to use, so I was put through to the right person straight away. I read out the number of the product I wanted, and the sales person told me the exact name of what I wanted. I explained I was after 2 items, one for me and one for my sister, and he said within a second, thats sorted. I thought he meant that he was sorted in terms of taking the details of what I wanted but then he continued to take down my name, address, delivery address and card details. Within a few moments he had confirmed my items, the price including delivery and gave me a customer reference number.

          I couldn't believe that it took a few seconds to order a product that was sold out everywhere. It was so simple and quick to use and the customer service team were so polite and friendly.I would recommend using this phone number which appears next to sold out items, to track down items and get them sent to your adress for £3.99 or sent to a store for free collection.

          **Update**

          After nothing arrived in 7 days, I was told it would arrive in 3 days I rang the customer care number who then said it had been cancelled due to low stock and my money refunded. I was furious I hadn't been told and despite an apology I am now without a birthday present and will probably have to pay a fortune to get one via ebay. Gutted!

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          08.02.2010 17:55
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          Be prepared for your order to be cancelled

          I am a shopping addict, but in the last year or two I have come to the conclusion that online shopping is the future. No walking, no getting rained on, no prams rammed into the back of your legs. Shopping from your armchair really is the way to go. When I do go out shopping in 'real life' Debenhams is always one of the first shops I head to. They have a great selection of clothes and shoes, as well as other things departments selling makeup, skin care, perfume, kitchen ware, luggage, games, pretty much everything you can think of. You can get some great bargains in there too. I was very excited to find that the Debenhams website stocks all the same stuff, and the same great prices so decided to give ordering a try.

          The site is easy to use, with Womens and Menswear split, and then further categories such as Knitwear and Dresses. If you want something specifically you are able to just type it in in the search box on the right hand side of the site. When the results are displayed you are able to order them by price, or search for a specific brand or price range. Very easy, even my lovely Mum can do it.

          When I first started shopping with Debenhams online, I had problems with my bank card. For some reason they would just not accept it, it worked on every site but Debenhams, then one day, hey presto it worked. I ordered many times after this, without a problem. Delivery can be a little slow, but they have pretty recently introduced parcel tracking. You get an email when your stuff has been dispatched with a tracking code to see whereabouts in the country your parcel is. It will tell you when it is out for dispatch meaning you don't have to spend days waiting in the house on the off chance your order might turn up. Many other sites have been using tracking for years, but Debenhams were a little slow with this. They have caught up now though, eventually.

          I never really had any problems with Debenhams until last Christmas. I placed many orders for various Christmas presents, and I would guess that at least half of my orders ended up getting cancelled because the product went out of stock. These were not what I would class as hugely popular items, or items that had been greatly reduced or where on promotion. They were simple things such as kids pyjamas. It really started to annoy me. I would place an order at night, and the next morning you could almost guarantee the order would have been cancelled. I thought this may just have been because of the time of year but I have recently just ordered two suitcases. Within an hour of order I received an email to saying one of the cases was out of stock. Really, really annoying. How difficult is it to have only in stock items showing on a website. I don't have this problem with any other sites except for Debenhams, and it has put me off shopping with them in the future. I did actually email them after one of the cases were cancelled to ask why this always seems to happen, but all I received was a bog standard email apologising.

          The only other issue I have had with Debenhams is slightly dodgy packaging. We ordered some Christmas crackers and the box turned up completely destroyed. Luckily, it was just a box of crackers and the crackers themselves were undamaged, but Debenhams do sell some pricey items and I would hate to think of those been packaged the same way.

          Having said all this, I have managed to get some great bargains from the site. The most memorable been to pairs of Leather faith boots for £60 delivered, when they should have been £80 each. There are always promotional codes around for money off and free delivery, so there are bargains to be had. It's just whether you end up getting them. I probably will shop with them again in the future, but only if I see something for a good price, and only if it is not something I am desperately in need of because chances are, the order will probably get cancelled.

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          • More +
            03.02.2010 23:31
            Very helpful
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            Advantages

            Disadvantages

            Would buy from again but not breakable items online

            Debenhams sells a mixture of items as you would expect from a high street store. You can purchase things from suits to microwaves.

            The website itself is easy to navigate with sections divided into 11 tabs. place your mouse pointer onto a tab and subcategories will appear for you to click on.

            The website seems to load reasonably quickly. On the homepage itself there are a number of easy links you can click on if you have particular queries. These are divided into 5 sections ranging from store info to general help.

            Postage price seems to vary dependant on where you live and what you buy but the avearge price seems to be £3.99.

            While I like Debenhams as a shop im not sure about purchasing from their website.

            At christmas I ordered a number of items as presents for people. This was my first and only time having ordered online with them. The delivery came in 2 seperate parcels and was about 2 days apart.

            While most of the items were packed as I would expect from a shop like this, I was very dissapointed in the one item I bought which was breakable. I bought a bettyboop mug with accessories and while the packaging is fine for an instore shop (thin cardboard box easily bendable) you would hope that for a delivery it would be at least bubblewrapped.

            Unfortunately for me whoever packaged it that day decided to just chuck it in a plastic bag along with an item of clothing i had also ordered which was awaiting delivery. No bubble wrap... nothing. Needless to sat the bag didnt have fragile written on it to make up for the poor packing so the mug arrived smashed to pieces.

            In fairness I cant comment on their returns or customers services which may actually be very good, who knows? as I really couldnt be bothered to get it replaced or refunded. Normally I would be sorting a problem like this immediately, but as im sure most people can appreciate at christmas it's the last thing you need to add to an already stressful time.

            My own opinion anyway is that a shop that can be so stupid as to send a mug in a plastic bag obviously is a waste of time so why bother with the hassle of waiting for someone to pick it up or get a refund etc.

            While I would shop at Debenhams again, I would only ever buy either non breakable items that I know will be okay in the post from online , or else buy directly from their store itself.

            Im only giving debenhams online 3 stars because I was so dissapointed in what I think was a stupid error with packaging due to not enough care.

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