*** DO NOT BUY FROM DEBENHAMS.COM ** (debenhams.com)

Member Name: NewMummy123

Product:	debenhams.com
Date:	03/12/09 (94 review reads)
Rating:

Advantages: NONE

Disadvantages: BROKEN ITEMS, INADEQUATE PACKAGING, TERRIBLE CUSTOMER SERVICE, (I COULD CONTINUE)................ ...

If anyone is considering buying from Debenhams.com then please please think carefully and read reviews first before you place the order, I wish I had. It is by far the worst online shop I have ever had the misfortune to buy from. I am finding it difficult to put into words how terrible it is. My order arrived smashed. This wasn't surprising really as they had packaged glass items in one sheet of tissue paper and a flimsy box. I have phoned them several times, I have been cut off and mistakenly put back on hold, sending me back to the start of the phone queue. They have apparently issued a refund although I am still waiting for it almost two weeks later. They ignore emails. They took more money from my card than what I confirmed the order at without even informing me.
I phoned two days in a row and was told I shouldn't have phoned again! I complained about the length of time I was left on hold to be told "Well it is only 5p a minute" !!! 5p x 2 hours on the phone = £6.
The whole experience is beginning to really upset me. It is not about the money, it is about the horrendous service I have received. TERRIBLE TERRIBLE TERRIBLE :(

Summary: DON'T LET THE ONE STAR MISLEAD YOU, I WOULD HAVE GIVEN NONE IF IT WAS POSSIBLE TO DO SO