Dell are getting it right (dell.co.uk)

Member Name: DiscoDave_1978

Product:	dell.co.uk
Date:	20/08/09 (37 review reads)
Rating:

Advantages: cheap, reliable

Disadvantages: indian call centre's but you get there in the end!

I love this store now, just had my new laptop delivered a brand new M1730 and it didnt cost me a penny, My old M2010 kept blowing graphics cards after 3 years of use, on the forth offered engineer visit I refused a repair and asked for a replacement... and they did it!

Always take the 4 year repair or replace warranty, especialy on laptops, you WILL need it and this is living proof they will replace...even with a newer model if they discontinue the model you buy :-)

I got a credit note from them (for the amount I originaly paid for the original machine when i bought it) through the XPS helpdesk after some amount of chasing around and indian call centre foolery but it was all worth it in the end.

Now i have an extra 4 years joy and probably a free upgrade again before that time is up!

Summary: Great