dialaphone.co.uk Reviews

Some of the negative web comment worried me a bit but their deal on a Blackberry Torch was irresistable! Accordingly I logged every conversation in detail. My process was not a straightforward one but that was not down to Dialaphone. So plenty of opportunity to go wrong! Quite the opposite everthing went very smoothly. Even when the phone developed a fault their service was 100%. They discussed the issues with me and additionally sent me emails. What I particularly like is the fact that they use UK call staff and above all they are proactive.

Appauling customer service. No contact number other than an automated help line which uses the word "help" in the broadest sense. E-Mails to Customer Services are not answered within their own 48 hour deadline.I have had my phone for 4 days now and it is still awaiting connection by dialaphone and any contact what so ever....be very very wary of using this cowboy outfit

Some good deals, but their customer service is some of the worst I have ever come across. Four months after buying a phone from them I am still having problems with the billing. Everybody says they will get it sorted but nobody ever does. They never call back and you just get the feeling that they don't give a damn. The worst thing I ever did was to buy a phone from them. Keep well away !!!!!

I have had no trouble with the 4 phones I have had from these however there is a masive problem with customer service and returning phones.I canceled an order and didnt even get the phone, but they say its lost in despatch and so Im being charged full line rental from orange. countless phone calls and dial a phone wont cancel the contract until they get the phone back from dispatch, this is over 2 months now and they still have done nothing. there is an automated customer service that can only be described as infuriating ans most csr's are very little help.im goin to get a black mark against my name thanks to dial a phone.

DIAL-A-PHONE BIGGEST JOKE EVER. I ORDER A SPECIFIC PHONE WITH A SPECIFIC TARIFF. PHONE ARRIVES, CANNOT USE PHONE AS NOT CONNECTED. DIALAPHONE CONTACT ME TO SAY THAT TARIFF I ORDERED NO LONGER AVAILABLE, OFFER ME LOWER TARIFF, I SAY NO, THEY SAY NO CHOICE AS NO LONGER AVAILABLE, EITHER SEND PHONE BACK OR ACCEPT LOWER TARIFF, I CHOOSE TO SEND PHONE BACK, I THOUGHT END OF STORY, NOW THEY ARE TAKING ME TO COURT BECAUSE APPARANTELY THE PHONE I COULDNT USE HAS MICROSCOPIC SCRATCHES ON SCREEN, WHO THE HELL DO THEY THINK THEY ARE KIDDING? THE LENGTHS SOME COMPANIES GO TO , TO MAKE MONEY OUT OF PURE GREED IS UNBELIEVABLE. DONT KNOW HOW TO SORT THIS OUT

It's not a company but a joke, full of rude and unprofessional personal. I have got a ''deal'' in November 2007 which did include xbox360 now it is 19 of January 2008 still waiting for the stupid gift. Did call them thousand times, have collected sufficient evidence that there are ignorant, rude, liars, deceptive, unfair. Even if they will send my xbox360 I am still going to take them to court with great pleasure in this time and age. I have got everything ready for that but they 'dialaphone' don't know about it yet. So I am taking a stand for our consumer rights which has been violated by morons.

As usual - when products are fine - all companies are 'acceptable' at best,,,, but when you need customer care or help,,,, the crap ones are highlighted. I bought an expensive phone from dialaphone, which had to be returned as soon as it arrived for a niggly problem - so far so good ! I now need to return it again (3months old) ...  Read the complete review

I bought a mobile from them over the phone. I have an encellent credit rating but I was emailed and told that the order had been cancelled. I tried to contact them to find out more but everyone said it was not their department and they would get someone to call me back. It didn't happen. I then found a much better deal with The Link. A narrow escape I think.

First let me say that Dialaphone have the best offers for mobile phones, and I've checked all over the internet and high street shops. This was the reason I order a Nokia 6510 and eagerly awaited its arrival. Then irately awaited its arrival. Then bloody fuming awaiting its arrival. I first ordered the phone online on a ...  Read the complete review

How do you dial for a phone if you don't have one to start with? Well if you have a PC it's as easy as ABC! Dial-a-phone.co.uk is the UK's leading specialist supplier of mobile phones direct to the consumer (or at least that's what they tell us) They have been established since 1995 and state that they ...  Read the complete review

Brilliant, is all I can say! The person on the other end was very helpful and explained everything in simple terms. The phone arrived on the day they said and everything was more than satisfactory. With Dial-a-phone, you get a Nokia 3210, 600 minutes free per month to other Vodafones and UK landlines with 2 months carry over ...  Read the complete review

My Husband was deciding which phone company to order his phone from when we stumbled across dial-a-phone and their amazing offer. He ordered the phone and two days later it was delivered. Around this time £59.00 disappeared from his account. It was not removed but earmarked according to his bank. After a week of racking our brains as ...  Read the complete review

This week I decided it was time to purchase a new mobile phone. With a week off I thought this would provide me with an excellent opportunity to shop around for the best offer. I didn’t want to just get one and regret it the next day. Being a student I am always looking for good deals and freebies. I looked on several websites and ...  Read the complete review