Description:Asda Direct / All your shopping needs can be found at Asda Direct.
Newest Review: ... you may as well bang your head against a wall. Asda really need to get a grip at what is happening. Tesco Customer Service is ... more
Customer direct.asda.com Reviews (37)
by - written on 10/12/13
Ordered an I Pod Nano on 19th November 2013. ASDA took payment on 21st November. Have had the delivery date moved 3 times. 6th/10th/19th of December. Contacted ASDA who are as much use as a chocolate fireguard!!!!!!!!!!!I am now trying to get my money back!!!!! How obstructive the staff are!!!!!!!I would not recommend that anybody buys anything from ASDA DIRECT they are so unhelpful and just don't CARE!!!!!!!!!!!They take payment even if the item is out of stock!!!!!!!!!!!I am now having to source this item elsewhere.
by - written on 02/12/13
Ordered a next day delivery item I've now been waiting a week for my item I still have not been notified that I am not getting this item next day, You can not actually speak to anyone at Asda as they outsource these calls to Africa who can not actually do a darn thing to help. In this day and age I do not expect this kind of service from a company of this size So all in all your not better off with Asda they do not save you money as they take it and then don't deliver the goods.You should be ashamed of the service you are providing Asda !!!!!!!!!!!
by - written on 03/11/13 (Somewhat useful, 33 readings)
This will be the third time I have ordered an item that is in stock online - yet is never despatched. Never again! Customer service is ineffectual, you may as well bang your head against a wall. Asda really need to get a grip at what is happening. Tesco Customer Service is at least based on our shores and far more pro-active when it comes to sorting out an issue. I am so disappointed in Asda, the ordering, despatch and store delivery service is letting the whole side down - it has put me off Asda to be honest, I just don't want to go there. Be warned - you take a risk ordering an item online from Asda, you are highly unlikely to receive the item and will have to wait ... Read the complete review
by - written on 24/06/13 (Somewhat useful, 84 readings)
Ordered a Russell Hobbs washing machine on-line, delivery arranged for a Saturday morning several days later. Got home to find a lovely new.....FRIDGE...in my garage (the drop off had been arranged to be left in the garage). Called Customer Services who A found it funny and B stated please ring back on Monday. After 3 calls on Monday I eventually got a voicemail stating that the fridge would be collected on the Wednesday, however delivery of the washing machine would not be arranged until after the fridge had been "logged back in" at the warehouse. Totally unacceptable, told them to deliver the correct item when they collected the fridge, they said they could .. Read the complete review
by - written on 05/06/13 (Useful, 65 readings)
My wife ordered a set of wardrobes and a matching chest of drawers. The first problem encountered was the delivery company left a message to ring them to arrange a delivery time / date. Despite numerous attempts the number given was permanently engaged. Eventually I rang Asda Direct and told them of this problem and eventually was put through to the delivery company. The delivery date was set for a Thursday and they turned up on the Tuesday before! Lucky someone was in. The delivery van was not exactly a good advertisement for Asda as it was a tatty old white van. The next problem was the driver was on his own and struggled to bring in the flat pack chest of drawers (no . Read the complete review