I ordered a laptop on the 7th April from http://www.dixons.co.uk/.

I was notified on the 8th that as the item was out of stock the order would be cancelled and refunded.

I phoned on the 11th and spoke to one of the Dixons staff who confirmed that the order was cancelled and the refund would be made that day (11th April).

I phoned again on the 19th because the money was not back in my account and spoke to someone called Rosana. after giving some phony story - they tried to make a refund on the 14th but 'raised the wrong docket', I told her that I did not like being given the run-around, a refund is not difficult (in my company it takes less than a minute to press the buttons to make a refund), and that if the money was not back in my account within 5 days I would be complaining to my bank.
She said she was going to put me through to their head office (yeah right!), and after holding repeatedly for about 20 minutes, I was told that the refund HAD been made whilst I was holding.

It's now the 27th still the money is not in my account.

I have spoken to my Bank but apparently I have to wait for 30 days to be up to put it through as a disputed transaction.

This is the kind of behavior one hears about from con-artists and criminals, not a high street brand.

Incidentally, a few years ago I had a similar problem with PC World Online...
Guess what ? It turns out that Dixons, Currys and PC World are ALL the same company now.

My advice to anyone reading this:
NEVER use Dixons, Currys or PC World online even if it looks like a good deal - if there are problems you WILL regret it.