“ Stylish modern furniture. „
Ordered goods in March 2013- website stated 4 weeks delivery time. It's now 4 months and goods still out of stock, they just keep moving the 'estimated delivery' time and offer no explanation.Info on website very misleading when it comes to delivery times, unless you are prepared to make your purchase and wait for several months, AVOID DWELL.Have noticed 100's of negative reviews on various sites, mostly in the last 8 months, all on the same issues, non-delivery of goods and waiting for months.Seems a strange way to run a business.I'm still waiting for the goods BTW.
I ordered an extending walnut dining table with stainless steel legs in the Dwell sale to give a more modern look to our new kitchen / diner. Ordering online, delivery and assembly went without a hitch. We are delighted with the table - it is modern looking but still has a warm wood apperance and I haven't seen anything like it for sale anywhere else. One small but important feature was that there were foam floor protectors already fitted on the stainless steel legs so no risk of scratching our new floor!I would definitely order from Dwell again and in fact am already considering purchasing one of their Buddy beds for the spare room.
I recently bought some of Dwell's bar stools. After about 6 weeks one of them failed. I returned to the shop (Milton Keynes) and the staff could not have been more helpful. They immediately orderded a replacement. When I went to pick that up, again the staff were great and insisted on assembling the chair to ensure that it worked and to save me having to dispose of the packaging.Well done Dwell!
I recently ordered a Uno large white stacking drawer for use in the conservatory from the Trafford Centre branch of Dwell and arranged to collect it.When I got it home I noticed a mark on the gloss white surface and phoned to inform them of this. I was delighted with the response as they said how sorry they were and arranged an immediate replacement which they delivered without charge, the mark ,by the way must have been during manufacturing or shipping as it was really well packed.The Uno stacking drawer is beautifully made and finished and will make an ideal unit for storage of items which normally clutter up the space in the conservatory.Overall my current and past experience of dealing with Dwell has been really first class as the very obliging staff both in store and delivery make shopping at Dwell such a rewarding experience enhanced by the superb range of quality modern furniture.
I've recently purchased a sideboard, mirror and occasional table from Dwell using their on-line services. I had mistakenly thought the sideboard I wanted to buy was in the 50% sale but although the stone version was in the sale the white one was not. The salesman was extremely patient with me (it took me a while to realise my mistake) and offered me a discounted price nonetheless that included free delivery on my items. When we were picking up the occasional table from our local Dwell store the staff were very approachable (I hate people who pounce on you the second you step foot in their shop) and even gave me an update on the delivery date for my main order having seen my order on my account. I would recommend using Dwell on-line services to everybody as they are very efficient, courteous and extremely helpful, in the Trafford store a nd on-line
This was my first Dwell order and the product is a very nice quality. Delivery was efficient and punctual. The only downside is that you have to assemble the furniture yourself, which at these prices was unexpected. However the instructions were clear and it didn't take too long. I would certainly shop with Dwell again.
Order No. 734700I recently purchased the above lampshade from Dwell in Princes Square, Glasgow. They did not have the item in stock but the staff kindly ordered the item for me and assured me it would arrive within 5 days. I was kept up to date by email regarding the status of my order and true to their word, it arrived in just 4 days time. The service I received was top class and I would not hesitate to recommend Dwell to anyone who is looking for modern furniture / accessories.
I recently purchased online an aubergine Pisa sofa bed from Dwell. I had a couple of emails to confirm delivery date and time in advance, it arrived in the timescale promised and the delivery drivers were very efficient and courteous. The sofa bed fits perfectly in the space I intended it for and looks great, I love the colour. It was easy to put together. There was a slight imperfection in the material so I emailed Dwell on Friday afternoon. First thing Monday morning I received a phone call and the matter was resolved to my great satisfaction, brilliant customer service. I am now awaiting a white drop leaf table which will look great with the sofa and am looking through the catalogue before I visit the store for my next purchase. I have recommended Dwell to all my friends. Great furniture and accessories, excellent customer service and great offers - happy shopping !
I wanted to write a review on here about Dwell as we have just received a sofa from them and had a great experience.
We live in Cornwall but I was in Bristol visiting friends and we had seen a couple of sofas we liked on their website so I decided to visit the Bristol store to take a look, the sales staff where brilliant; I sat and lay on every sofa in the showroom and they even got me a coffee while I was on the phone to my partner trying to work out the dimensions of each sofa to make sure it would fit.
We did have to wait a month or so for the sofa but I really don't mind that I think they are a great quality for a reasonable price and am happy to wait to get that.
We were given a range of dates for delivery one of which was on a Saturday which was great as neither of us had to take the day off work and the drivers called an hour before they arrived.
We live up a VERY steep narrow lane which the delivery van couldn't get up so the guys had to park the van a few street's away and carry it all the way up to our house (its a large corner sofa so it came in two sections so they had to make the trip twice) without one word of complaint! - Amazing
On visiting the Dwell store at the Trafford Centre I was able to browse unhindered, once I had decided on the piece I was able to ask questions without having to wait for a member of the team to become avaialble. I was fully informed on the likley date of delivery.I received several reminders and via text and email once I confirmed the delivery date was convenient for me. I was called half an hour before the delivery. The delivery team were polite and professional.
Dwell has been gaining more and more ground in the furniture stakes recently so we decided to look at buying a sofa from them when we moved house. I initially started searching online for a sofa and found one that we fell in love with. We went to the Guildford store and were helped by a very friendly sales assistant.
Unfortunately for us the sofa we liked was far too big for our lounge and we were really sad to agree that we just couldn't see it fitting in. As we were about to leave, we walked around the shop floor looking at the various accesories and other items, when we came across the Seville modular range. This sofa was far more practical and with the options of moving the loose items around we realised that it was a much more suitable sofa. We negotiated a good deal with the sales assistant however due to long delivery times we couldn't guarantee that all 3 items would arrive at the same time.
We have since received the 2 main items (delivery was on time, and the delivery team were very friendly and helpful). We are due to receive the final piece in a weeks time and again I am sure we will not be disappointed.
Thank you to the team in Guildford for helping with delivery dates, order changes and delayed moving dates - it made for a much easier house move. I will definiltely go back again.
We were searching for a elegant yet productive coffee table for our new property, and after no luck searching around the high-street and online we came across Dwell. We immediately selected and ordered a unique Black Oval coffee tab le which is elegant in design, long lasting, easy to maintain and very productive. I would definitely recommend the product choice, service and value of Dwell for anything in their product portfolio. The order was processed efficiently, the table arrived on time and we were happy with the purchase. The whole process from ordering, customer service, delivery and after sales was excellent.
We will be looking to dwell for any future products we are looking for as the choice is selective yet extensive. the product quality is great and the value for money is very good. I will recommend Dwell for any things you are after for home including furniture, ornaments and décor for the modern home.
Having recently placed an order for furnishing a whole flat, I must say that most of the experience with Dwell was far superior than with any other furniture retailer.
We went in many showrooms before finally placing an order, and the salespersons in each one were very considerate and helpful. The furniture here is distinctly different from other shops
When placing the order half the items (5 out of 10) were in stock and the remainder had various due dates, for which they could be delivered after.
Communication on delivery day is superb. They call 1 hour in advance each time and come when they say they do. Perfect when you only want to take half a day off work.
The only gripe is when furniture is out of stock. Due dates were put back on a few items, but when I contacted Customer Service, they were sympathetic (becoming rare these days) and offered a discount as an apology (even rarer). One benefit to this, however, is that two of the items were reduced whilst waiting, and the difference was refunded without a quibble.
Therefore I can highly recommend Dwell for both quality and customer service.