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And so it came to pass that my beloved Dy lost his suck...
I'd won Dy in a competition, beating off loads of other women and since that date he performed for me daily, always responding to my needs until one day he seemed to give up and just refused to suck any more. It wasn't that he wasn't trying, you could almost see him going blue in the face with the effort, he just couldn't manage it.
And then I spotted the problem: a broken hose. There, deep down in one of the wrinkles there was a split. This was going to require painful surgery...
And so it came to pass that I visited Dyson.co.uk.
Just in case you weren't with me to that point I needed to get a new internal hose for my Dyson vacuum cleaner. This wasn't my first visit to the Dyson site, that had been some three or so years previous and was how I came to have Dy in the first place. I'd won him in a colouring competition in aid of CLIC charity! At that time the website was very intuitive but nothing much to shout about. Now, however, the site has been transformed into a modern, all singing all dancing site.
Despite the site having lots and lots of sections it is incredibly easy to use and to source the parts or information that you desire. All you need to know is the model number of your product (if you want spares) or simply what type of product you desire if you want to buy a new machine.
It soon became apparent that all I'd need to spend to get Dy his suck back was £4.25 plus £2 delivery. Bargain.
Placing the order was very straight forward and intuitive and goods could be viewed in the virtual shopping basket at the touch of a button. It was comforting to see that the site uses the VeriSign scheme and so I had confidence in buying. [Aside: the VeriSign scheme is used to tell you whether or not a site is authentic and whether they use SSL encryption]
I placed the order for my part on the Friday and immediately received an email with details of my order. The email reminds me that Dyson aim to dispatch most parts within 48 hours and that most will be sent by second class post. I guess that this keeps the P&P costs down but it would be nice to have the option of a faster delivery method. The site estimates that most parts will actually be with the customer within 5 working days.
On the Monday I received a second email to say that my parts had been dispatched. And, sure enough, come Wednesday they were with me. It's worth noting that if you order more than one part each will be sent separately. I guess that, again, this is to keep packaging costs down in that the items can be pre-packed ready for dispatch.
I did like the fact that both emails stated clearly where and how I could get help if I required it, whether that be a question about my order, returns or even the care of my Dyson. They really do try and make it as easy as possible.
When my hose arrived it was securely packaged. However, there were no fitting instructions with it. I referred to my manual (which is also available online) and couldn't find the information here either. On phoning Dyson a very nice man (he must have worked for the AA previously) talked me through what I had to do and explained that, to minimise costs, they don't routinely include fitting information with their spares. I felt that this was the only area in which the site and company could have improved as it would have saved me a call (albeit to a freephone number).
Overall though, I was thoroughly impressed with the site. I'd use it again without hesitation for Dyson spares and for information on the products. I probably wouldn't use it to purchase new equipment as prices are often better elsewhere. Note also that the .co.uk site only delivers in the UK. Not a problem for me but it might be for some. There are, however, regional sites for other countries and these might just provide the solution you seek.
Have you seen the new Dyson Washing Machine? Well I visited Dyson's web site at the weekend because I wanted to know more about this machine, I knew it would be good, because I have a Dyson vacuum cleaner a DC04 and I am very pleased with it, I have had it now for about 12 months and had no problems with it. When I saw the Dyson Washing Machine advertised on TV I knew it had to be good, so when I heard that Dyson Had a website I couldn't help but look to see if there was any information about the Contrarotator Washing Machine, and there it was, all the information you could possibly wish for, it's an amazing web site, the graphics are great, it goes into great detail of the idea behind the machine how it is designed and the advantages of which I will try to now highlight for you. First of all it has two drums that rotate in opposite directions and so get your clothes cleaner in half the time. It has a life long door seal, which is attached to the drum of the machine, unlike other machines that have a rubber seal that is separate from the drum, and perish due to water being trapped inside them. It has a coin trap, Very handy for those of you who have lazy husbands who don't empty their pockets before putting their clothes in the wash basket! It can wash double the load of an everyday wahing machine in half the time, amazing! There are three different models to choose from, one that can wash a double duvet, and the top of the range machine which can wash a king size duvet, and I can't remember much about the first model in the range. Also one of the machines has an antiflooding device on it, which detects leaks and cuts off the water valve so as not to cause a flood. Another brilliant idea that Mr Dyson has also put into practice, was a lever that you pull out from underneath, and it just glides out on wheels,to give easier mobility. Apparently my husband, who is Polish, tol
d me that such things are already on washing machines in Poland, and have been for years. I think Mr Dyson has just about thought of everything, and to think he started out in life as a graphic designer, designing sea transporters, garden rollers and wheelbarrows. He struck gold with the "Dual Cyclone" he even took his invention to the Hoovers and Electroluxes of the vacuum world, and so today they can only think of the one that got away. Mr Dyson has struggled against all the odds to get his inventions marketed. He is an inspiration to all you budding inventors out there! I got to thinking why hasn't anyone thought of these great practical ideas before Mr Dyson, and then I got to thinking well yes maybe they did, but everything today is about making money and if you produce a product that is going to last a lifetime, then eventually you won't sell as many, and then the big wigs of this world don't make money, and that to a lot of people is what life is about, making money! You may be wondering how I know about Mr Dyson, well I've read some of his autobiography and it makes interesting reading (you might think I'm sad, but I don't care) anyone who can invent good quality products like Mr Dyson, is worth reading about. All I can say is I want a Dyson Contrarotator Washing Machine! and I want one now! but I can't afford one, they start at about £1,000.00 and are worth every penny. I Cant Wait to see What Mr James Dyson invents next! Well I have finally done it! I've bought myself a Dyson Washing Machine and it's brilliant! I bought the Flowcheck model, but I managed to get it in white without the purple trim, apparently it had just been released into the shops. I have had the machine now for about six weeks and I am very impressed. The first thing you notice when comparing it to your usual washer is the sheer size of the drum it looks enormous. Surprisin
gly enough it's almost the same dimensions as a normal washing machine except that the front of the machine sticks out a bit further. I have no longer got mounds of dirty washing piling up, its all done in just two wash loads thats 4 loads done in two and a half hours! I've got my life back again! and I don't have to wait half an hour (slight exageration) for the door to unlock when the wash is finished I just have to press a button and it unlocks straight away, don't misunderstand me though it does have a child safety lock on it too, so that little fingers can't press the buttons and change the type of wash that you have selected, and the door will definitely not open whilst the machine is in operation. I have definitely noticed the difference in how much cleaner my whites are too. Now heres the technical bits or at least what I consider as the technical bits. The Contrarotator action doesn't contrarotate through out the whole wash, it kind of does it every ten or fifteen minutes, and when you first buy the machine and operate it, it sounds strange because of it contrarotating, but you soon get used to it and it seems to get quieter each time you use it. It's definitely a quieter machine than my previous Indesit washer. You can choose from a selection of different spin speeds from 800rpm to 1400rpm although on the synthetics cycle it will only spin at 1100rpm, thus ensuring that your synthetics don't end up in a crumpled mess. I hope that you find my review informative and if you have any questions please don't hesitate to ask me.
Do you have a dyson? Don't you love it?? I'm afraid I got one as a wedding present (it was on the list so not a veiled criticism of my housekeeping skills) and have marveled at its brilliance ever since. The Dyson site is where you can and order more vaccuum cleaner hose, more filters, and even more vital parts like the big plastic bin all the rubbish heads into. You can also purchase a Dyson vacuum book to tell you how to care and love your Dyson. For those of you who don't already own a Dyson... well this tells you all about the different models of Dyson, but you cannot order them off the site, though it does list retailers. The most important thing is that the site is fairly easy to use. You simply enter, click on the model you own (usually you can distinguish this simply from the pictures) and lo! you are presented with a range of accessories. Here you simply click on the one you want, it then places it in your shopping cart and you can head off to checkout or keep shopping. There at the checkout they accept most major credit cards. Best of all is that all items are postage free as Dyson pays first class postage and promise to be delivered in about 5 days. This was very much the case for the packet of 4 filters I ordered a month or so ago. Arrived nicely and all in perfect condition. The other good thing about the site is that you can also by updates for your Dyson. For instance, many of the newer models come with these rotating brush heads. Half wondering to myself (and considering the amount of cat fur on the carpet this morning) I headed down the Dyson site. There I found I could buy a rotating brush for my model (DC02) of cleaner! And so... well... I did. I'm now 29£ poorer but with any luck it will arrive before my mother comes to stay. It really is an excellent after purchase site.