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e-machine
Newest Review: ... as a customer’ - ‘The machine is as ordered so return the machine and stop wasting everyones time’ - ... more  ... ‘Please do not reply to this message as we will not enter into any more communication with you.’ - ‘Somehow I get the feeling that you are a timewaster so no doubt you will continue to contact us, but I assure you that it is a waste of your time. I do not allow my time to be wasted in such a way so I have said all I am going to say to you.’ What was I asking that was so unreasonable? Either that they replaced my machine with a new one, forwarded the missing items or paid for my machine to be retur...more |
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e-machine: The Rudest Man in Britain? (883 words)
by IronChicken - written on 30.05.02 (Very useful, 982 readings)
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‘Do me a favour and move on in your life’. Graham Jones, Managing Director of e-machine.co.uk, said this to me before he slammed the phone down. I was telephoning to enquire as to where my refund was having waited the 30 days demanded by his terms and conditions. I deeply regret the day I found the e-machine website and ordered a printer/fax from it. The machine that arrived was obviously a return or second hand (who knows where he had got it from – I guess that it wasn’t direct from the manufacturer as the website states). All the original packing had gone and so had the instructions, the cable, and the original software. This ...
e-machine,catch me if you can!? (292 words)
by porthole - written on 07.10.01 (Useful, 1055 readings)
Rating:
I`ve not had too many bad experiences shopping online, but e-machine have certainly soured my views a little. i bought a fax machine from them online, it arrived, worked for a few weeks then stopped. fine so far, rang e-machines, told to return the fax for repair or replacement. after a couple of `chasing` `phone calls, we were told the fax was beyond repair and a replacement would be sent. a week later a shabby box arrived. now here`s were the fun starts, upon opening the box we found a totally different model to that ordered, and it was second hand, dirty, the innards covered in fluff, worn keys etc. we rang e-machine, and asked why a second hand , ...
