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    237 Reviews
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      09.02.2014 13:41
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      You really need to avoid them at all cost...

      Ebuyer is probably one of the few UK-based companies that look very nice and professional on the outside, but once you really get to know them, you tend to first disappointed, then frustrated and finally overcome with rage. As a website they're quite alright. Things usually work as intended and the design is welcoming. Given the fact that they run the entire thing from their own one single server, it's not bad at all. Now, of course having it running from just one server means the site sometimes goes offline for hours and hours. That's not too professional any more. I personally suggested them moving to Heroku, but no one seemed to react to any of my ideas. Fine, don't listen to the customer, after all what does he know, right...? Prices are generally OK to very good, and this is where eBuyer probably excels, and the reason why they still have customers. However, beware if you're from Northern Ireland, you'll need to pay the shipping fees yourself. Sounds a bit sneaky (you only find out about the added postage fee at the checkout) and unfair to me, but I guess most people just swallow the extra £10, and order anyway. Shipping after all - although done by Yodel - is usually surprisingly quick and prompt. And that's where the relatively good bit ends... God forbid you want to return something. No! eBuyer does everything possible to discourage you from taking that step. On the outside it looks as simple and painless process (again, sneaky) but once you get into actually going for a return or a refund, things will look like a nightmare. Let me just illustrate the entire process step by step: 1. You opt for a refund/replacement online. 2. You get an email telling you to call them to confirm the RMA. 3. You call them, they approve the RMA, and then tell you that you will get an email with further instructions. 4. You get the email which says to call the manufacturer to ask for a reference number. 5. You call the manufacturer who does not understand what you want, because you're not in their system as customer and spend half an hour explaining that the item was bought via eBuyer, so you will need to confirm some eBuyer dude's name and details. 6. You get a reference number via email from the manufacturer. 7. You call eBuyer back to give them that reference number. 8. You get an email which give you the shipping label. 9. On the designated day the courier will take your parcel. 10. A day or two after you get a confirmation email that eBuyer got the parcel. You are also told to wait 5 days for the RMA to be sorted. 11. After 5 days the RMA is not sorted. 12. You go on Facebook and complain. You exchange about 8 chats with some dude from eBuyer. 13. After another 2 days your RMA is resolved and you are called a liar because their team has found the item to be not faulty (yeah, cause what I tested for a week (9 years of professional experience), they tested for 10 minutes, and they want to tell me they are the professionals. Sure... ) so I can then opt again: return or refund. 14. You opt for refund (by this time you just want to get rid of them already). 15. They debit from your account an additional £10, because the item was not faulty and you still made them send a courier out for it. 16. No email how much time you have to wait for the actual refund. 17. You go on Facebook again where they say it will be sorted "shortly" (define "shortly"...) 18. After 3 days you call them to inquire. They tell you that the "shortly" means 4 days. 19. You call them after 4 days, because it still has not been sorted. They apologize and escalate your complaint. 20. The next day you finally get your refund. The entire process took me about 3 weeks!!!

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        05.02.2014 20:16
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        Shysters

        I bought a Toshiba 3TB StorE Canvio USB 3.0 Desktop Hard Drive in April 2013 only used to back up my files in January 2014 it would not power up annoyed as I was I did have a back up on a Seagate drive so no problem with loosing my files I checked Toshiba warranty and they do NOT provide a direct repair service for anyone other than our OEM customers so contact Ebuyer to claim under the warranty which is THREE YEARS and drive was only 9 months old. I had to fill in a returns form with details of fault which I did I had checked power adapter with 2 others and USB leads and still no power and asked if I wanted a replacement NO i didn't I wanted a refund but was not given that option only a replacement why would want a replacement on a Hard Drive that had failed in 9 months of minimal use but thought fair enough thats part of warranty conditions. I then receive a reply telling me I have to call technical support team who will be able to review your RMA fully. When I did they took the details and autherised the return and collection all ok till 7 days later I get the following from them Following extensive tests by our Returns staff, this item was found to be faulty. Therefore a refund will be issued once the RMA has been closed. As per section 9.2 of our terms and conditions and in line with the Sale of Goods Act 1979, as this item is over 6 months old you will only qualify for a proportionate refund of the original purchase price. Therefore we are unable to issue a replacement as initially requested. What a complete joke there is a 3 year warranty period why would I want a proportionate refund? Ebuyer will return the drive to Toshiba and be refunded or receive an exchange and be able to sell for full price so did I buy a hard drive from the or RENT one. I suffer from medical conditions and do not need a needless problem such as this I sent the following Enote last night while very angry they have not replied and doubt they will but Im not going away this will be copied and pasted on as many review sites as possible 04/02/2014 19:25 Are you having a laugh? I expect a full refund or replacement on a hard drive with 3 years warranty only 9 months old and failed I'm disgusted and expect as Toshiba will not deal with returns you should be acting correctly and will be supplied with a replacement I will not accept an offer of partial payment in the first 12 months of purchase. I would be pleased if you would return my hard drive by return I would sooner try to have it repaired than accept a token refund.

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          19.09.2013 15:14

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          Never again

          Please ignore my previous good review of Ebuyer. I broke the screen of my new Nexus after a couple of weeks. On contacting Ebuyer they informed me that they would not repair it because it was damaged by me and this invalidated the warranty. I did not ask for it to be repaired under warranty, just made usable with a new screen which I was prepared to pay for. I cannot believe a company can take £240 from a customer then make no effort to help with repairs. They told me to contact Asus who make the tablet but they only give support for their own products and this is not sold under the Asus name. Google's number is an American call centre who said they didn't recognise my email address. Shocking service, I am left with an expensive piece of junk which I apparently can't get fixed. I can't help thinking that Apple would provide a much better service.

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          06.09.2013 17:29

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          I recently purchased a keyboard from eBuyer ( razer blackwidow ultimate ). I had made the mistake of ordering the wrong one, and they happily helped me sort out a return and replacement. Their customer support was amazing and I'd definitely use them again! Delivery on both keyboards was really quick also!

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          05.09.2013 16:54

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          Very poor service

          I've used eBuyer over the past 5 years or so for personal purchases and have no major issues until this week. Having setup a new business account I placed an order for some PC parts and monitors on Monday morning to arrive next day. After a fews hours I checked the status of the order, it was still waiting to be processed. A phone call to the service department managed to get it processed, but by that time two lines on the order were out of stock or no longer available for next day delivery. Why was there an unnecessary delay in processing? I hoped all parts ordered would arrive next day at the office, only a small fraction made it at a reasonable time! DPD and Parcelforce managed deliveries at a good time, Yodal who brought the bulk of the order arrived at 5:50pm!! Yodal failed to deliver one key item, a computer case. Two days later Yodal have still been unable to deliver the case. Ebuyer has been exceptionally poor in handling this issue. They cannot send out another case as the existing one is in transit, they do seem to be able to get Yodal to promise a delivery or even find out where the delivery driver is. Ebuyer offered a refund in the postage but then I find out the refund was just for the case not the whole order! Very poor customer service. A complaint to them got a full refund eventually. This will just about cover the cost of the premium rate phone charges to their service number. Someone has lent me a case to build the PC in the mean time. I've just found out that a Hard Disk I ordered was dead on arrival. This is mostly due to the poor packaging used by eBuyer (A thin jiffy bag just placed in a large box with no supporting material to stop it floating around inside). So all in all a very poor experience for a first time business customer and very poor customer service who haven't offered an apology for their useless courier service Yodal. We will be closing our account with them and taking our business to a competitor.

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          05.09.2013 12:38

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          I have had excellent service from eBuyer. I ordered a new router at 4pm and it arrived early next day. When I had a faulty item on another order the return process was quick and easy. Very pleased with eBuyer. They also let you call then on non-08xx numbers which is nice.

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          16.07.2013 19:45

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          I bought a HP Microserver and was pleased with the price at purchase however the next morning less than 12 hours the price dropped by £30 and to make matters worse the item had already been dispatched. I wrote an enote saying could they refund the difference rather than return the item and repurchase it again at the lower price. They stated that prices fluctuate daily up and down and normally they would not refund the difference but as a good will gesture they would this time. I am very pleased as didn't want to return item at own cost. In this instance very pleased with their customer service and common sense prevailing!Recommend for decent prices

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          20.06.2013 22:44
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          Don't buy from ebuyer!!

          I bought a computer from ebuyer last month. It was dead on arrival so need to be returned. This is where our problems started. Their customer service is terrible. From what I could tell, the only option to deal with returns is on the phone (no help available via email) and the customer service line opening times are extremely limited so, if you have a 9-5, you better hope you have an understanding boss who will let you deal with this when you're supposed to be working. They are also very slow at sending you the information you need for the return - for example, they took five hours to send us a simple piece of information to complete the return which they promised on the phone to send "as soon as possible". There was no apology when this information was sent late either. We were asked to arrange the return of the item and they would refund a reasonable amount. It took us a while to get hold of them - turns out, the email we were trying to contact them on isn't manned but there's no indication (e.g. an autoreply) of this. Shockingly, the amount they consider to be reasonable for a refund is less than half of what we paid for a return and, as far as we were aware, we returned the item using the cheapest method possible. I am extremely disappointed. Not only have I had to spend a substantial amount of time trying to sort this out, I am alarmed to have been actually left out of pocket from this company's shortcomings. Needless to say, not recommended.

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            04.06.2013 19:23
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            Avoid

            I recently bought a computer part from ebuyer & when it arrived it was the wrong model, so I contacted them to return the item & after 2 phone calls I received a returns(RMA) number & was instructed to arrange with their chosen courier a day to collect the item, quite difficult as I work almost all weekdays & there is no-one at home to be in for the collection. I could not find time to be in before I was off out of the country for 3 weeks & when I returned ebuyer had cancelled my RMA. So I contacted them(at first pointlessly by email as their returns email is unattended) then by phone. after being kept on the phone for over 15 minutes I was eventually told it was too late & the item was discontinued now anyway so they didn't want it back. So be very careful if you are thinking about buying anything from ebuyer. A very poor experience that I shall not risk repeating

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              03.05.2013 12:43
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              Excellent Computer Component Website

              ---When I first heard of Ebuyer--- I first heard about Ebuyer about 2.5 years ago when I stumbled across it while curious about how much it would cost to upgrade my PC. ---When I first used Ebuyer--- I first used Ebuyer about 2-3 years ago when my brother wanted a new motherboard to replace his current faulty one as it was cheaper than most places and was one of the only places that sold the type of Motherboard he needed. ---What Ebuyer sell--- Looking at the name of the website you would expect that they mainly sell computer components, however they actually sell all kinds of stuff such as TVs, Audio Systems (and even DVDs). ---My experience with Ebuyer--- As mentioned above I ordered a motherboard which unfortunately turned out to be faulty so we ended up having to request a replacement which was very easy to do. First I had to make the request through my order page, ring the number supplied to verify the problem and then you are given an RMA number which you use to arrange the collection (if it's a larger item or was delivered by a courier), they collect the item on a day of your choosing after you have boxed up the item and printed the supplied labels for the addresses etc. Once they receive the item they test it to make sure it's really faulty and then they refund you (minus the original postage cost), in my case they sent a replacement which I ended up using myself as my brother already had a motherboard at that point (my dad bought one from a local computer shop). I also ordered the rest of my computer components after that (CPU, Graphics Card etc) and they all arrived on the day they were supposed to and worked perfectly, I also ordered a replacement PSU and another component due for delivery on the Friday, they actually turned up a day early which was a nice surprise. ---Overall rating--- I would highly recommend Ebuyer to anyone looking to upgrade their PC, I haven't used it for anything else yet but I'm sure I will decide to order something else eventually.

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              02.05.2013 20:52

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              I been a customer of ebuyer now for about 12 years,I have no complaints about a most helpful and reliable service what few problems there have been have always been dealt with in a most helpful way, and always with a satisfactory outcome. I always make ebuyer my first port of call and have rarely purchased items elsewhere, I have much confidence in the ebuyer service.

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              02.04.2013 18:58

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              After a great deal of deliberation I ordered a Buffalo 2TB external hard drive form ebuyer. I compared prices with a number of retailers, and even looked on ebay at similar models. However the item from ebuyer was very competitively priced, and came with a 2 year guarantee. It arrived well packaged and in a very short time, and was soon up and running. I'll certainly be back!Thank you

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              28.03.2013 17:50

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              I ordered a pc at 4pm yesterday and chose the free delivery option and the goods arrived the next day at 7:30am , couldn't believe it ,absolutely amazing,I have been shopping on the internet for years and this has really impressed me.

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              15.02.2013 20:25

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              Terrible avoid at all costs

              You should avoid them at all costs, their prices are slightly lower than some other places, but you will pay for them with the most terrible customer service imaginable. I bought two disks from them, one arrived broken, the other was a fake. So I tried to send them back. They have the most painful and slow returns process, its almost like they are a Victorian master and you are daring to quibble with with. In order to return faulty items they expect you to log it online, then phone their customer services department while you are at work (none of this opening Saturday nonsense, or opening outside of normal office hours), then send the faulty item back at your own expense. Yes they have a policy of "refunding up to £4 for postage", but this is totally worthless (speaking as someone who has tried to use it). Essentially their argument is that you choose to send the faulty items back, therefore your not entitled to a refund on the postage costs. To top it all you never get a response on their support system, the only time something will ever happen is when you post a negative review on a public website or Facebook. Ebuyer is so bad that phone companies treat you better, I have yet to be with a phone company that has anything better than absolutely terrible service. I will never use Ebuyer again, they seam to think they have a right to take your money and waist your time.

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              01.02.2013 11:48

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              I ordered a laptop and carry bag from Ebuyer.com at 1835 on 30 January 2013. I opted for free delivery with an understanding of delivery within 5 working days. The following day (31st) I went out at 1300 and, on my return home at 1505 there was a card, left by Parcel Force, having tried to deliver a parcel. They had kindly taken it up to my local post office. I was in possession of my new laptop and bag by 1630!!What service! I am so impressed, although I shouldn't be as I have ordered from Ebuyer.com on a number of occasions and have always found their customer service to be of the highest quality. I have recommended them in the past for their competitive pricing, and customer service, and will certainly be doing so again!!Many, many thanks.

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