Description:Hardware retailer and online computer shop
Newest Review: ... me that they would not repair it because it was damaged by me and this invalidated the warranty. I did not ask for it to be ... more
Customer Ebuyer.com Reviews (195)
by - written on 19/09/13, updated on 24/09/13 (Somewhat useful, 23 readings)
Please ignore my previous good review of Ebuyer. I broke the screen of my new Nexus after a couple of weeks. On contacting Ebuyer they informed me that they would not repair it because it was damaged by me and this invalidated the warranty. I did not ask for it to be repaired under warranty, just made usable with a new screen which I was prepared to pay for. I cannot believe a company can take £240 from a customer then make no effort to help with repairs. They told me to contact Asus who make the tablet but they only give support for their own products and this is not sold under the Asus name. Google's number is an American call centre who said they didn't recognise my .. Read the complete review
by - written on 06/09/13
I recently purchased a keyboard from eBuyer ( razer blackwidow ultimate ). I had made the mistake of ordering the wrong one, and they happily helped me sort out a return and replacement. Their customer support was amazing and I'd definitely use them again! Delivery on both keyboards was really quick also!
by - written on 05/09/13 (Useful, 58 readings)
I've used eBuyer over the past 5 years or so for personal purchases and have no major issues until this week. Having setup a new business account I placed an order for some PC parts and monitors on Monday morning to arrive next day. After a fews hours I checked the status of the order, it was still waiting to be processed. A phone call to the service department managed to get it processed, but by that time two lines on the order were out of stock or no longer available for next day delivery. Why was there an unnecessary delay in processing? I hoped all parts ordered would arrive next day at the office, only a small fraction made it at a reasonable ... Read the complete review
by - written on 05/09/13
I have had excellent service from eBuyer. I ordered a new router at 4pm and it arrived early next day. When I had a faulty item on another order the return process was quick and easy. Very pleased with eBuyer. They also let you call then on non-08xx numbers which is nice.
by - written on 16/07/13
I bought a HP Microserver and was pleased with the price at purchase however the next morning less than 12 hours the price dropped by £30 and to make matters worse the item had already been dispatched. I wrote an enote saying could they refund the difference rather than return the item and repurchase it again at the lower price. They stated that prices fluctuate daily up and down and normally they would not refund the difference but as a good will gesture they would this time. I am very pleased as didn't want to return item at own cost. In this instance very pleased with their customer service and common sense prevailing!Recommend for decent prices