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    381 Reviews
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      23.09.2016 09:24
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      (Rating)

      Advantages

      • Knowledgeable
      • "Excellent Customer Service"
      • Dedicated
      • Friendly

      Disadvantages

      • None

      10/10 Truly excellent customer service from Chloe Andrews and eBuyer

      I had placed an order for a couple of Promethean ActivPens to replace ones that had been lost here at a school. eBuyer had them in stock for the right price, so I popped an order in for next day delivery. Unfortunately they weren't dispatched on time or delivered on the expected date (Fri 16th Sept 2016). On the following Monday I placed a call to eBuyer customer support and was connected to Chloe. Chloe is a true example of excellent customer service. She was polite, helpful, intelligent, professional and truly concerned about dealing with the problem. She chased up the problem, sent me a helpful email to explain what the problem was (Item was at an auxiliary warehouse and they had had problems dispatching it), ensured the item was shipped out immediately afterwards, issued a refund on delivery charges and even took the time to follow up the case and check the item had been delivered on the following day!

      I deal with various suppliers and service industries on a daily basis and it is truly refreshing and pleasantly surprising to see such dedication to customers from a company.

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      22.09.2016 12:23
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      • Kent

      Chloe Andrew - Excellent Service 10 Out Of 10

      Chloe at Ebuyer dealt with my enquiry quickly and efficiently until it was resolved. She went the extra mile to investigate the issue for me and came back with a product solution in good time. If only all companies could offer this level of personal customer service! I'll definitely be buying from Ebuyer again. Thanks Chloe.

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      15.09.2016 11:46
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      Kirsty Marshall - Excellent Service

      I have just had a chat with Kirsty regarding cancellation of a product. Before long she sorted out the problem very quickly and with a great deal of professionalism. I found her very easy to work with and I will absolutely use Ebuyer way into the future. Thumbs up all round. ?

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      13.09.2016 18:33

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      • service
      • price

      Disadvantages

      Great service

      Just had some superb customer service from Jack Gibson at Ebuyer.

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      08.09.2016 18:52
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      • Yodel

      Kirsty Marshall - courtesy encapsulated

      Item should have been delivered next day and Kirsty chased it up and found that Yodel had sent it to the wrong sorting hub. She very quickly sorted things out and the item was delivered.
      The service from Ebuyer is superb but why do they use Yodel for delivery - they have a diabolical record in this area.

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      07.09.2016 10:49
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      (Rating)

      Advantages

      • "Great Customer Support"

      Disadvantages

      • "Product Arrived late"

      Great Service - Wayne Black

      The courier mishandled my product and were unable to find it in the end. Wayne Black offered to chase up on the courier and they admitted to their fault and I was able to get a new product. Ideally the product would have never been lost in the first place but I don't know if you can put the blame on eBuyer, the customer service they offered afterwards was great.

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      05.09.2016 16:58
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      • Friendly
      • Polite
      • Efficient

      Disadvantages

      Brilliant Service - 10/10

      I received the wrong cables from the supplier for my monitor. Wayne emailed the product support team, managed to get the details from the supplier and get the cables ready for dispatch all within a few hours. He was extremely nice and emailed just as he said he would, even apologizing for taking a little longer. The waiting time was minimal. Thank you Wayne. 10/10

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      25.08.2016 18:27
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      wayne makesnthings happen ?

      I needed a receipt for an insurance claim and Wayne made it happen. Wayne makes things happen ? #ebuyer

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      28.07.2016 12:57
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      (Rating)

      Advantages

      • "Go out of their way to meet your needs"
      • "Helpful Staff"
      • "Online Chat Facility"

      Disadvantages

      Fantastic Service from Wayne

      We were looking to purchase an item that had a limited quantity per customer. We used the Online Chat facility and spoke to Wayne who was extremely helpful. He went out of his way to see that we could buy the desired quantity we needed and also at the discounted price. The service was great from start to finish with prompt communication from Wayne in order to ensure the order was processed smoothly. Thank you for your help.

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      22.07.2016 15:11
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      (Rating)

      Advantages

      • "Speedy answer to my inquiry "
      • "Customer service was on point"

      Disadvantages

      Will probably go ahead with my pre-order

      Spoke to a lady called Emily who was very helpful in answering all of my long winded questions, Emily you have been very helpful today thank you

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      21.07.2016 10:21
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      Good Service - Thank you

      Quick service and knowledgeable assistance and support. Rob Stothert was very helpful and solved all outstanding issues. Very professional service.

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      20.07.2016 19:42
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      • Helpful
      • Informative
      • Friendly
      • "Fast Response"

      Disadvantages

      Very Happy

      Excellent customer service from a Gentlemen called Stewart. Very professional. Helped with all my enquiries and gave clear information on an item I needed returning. Pick up was straight forward and Replacement item came quickly.

      Thanks Stewart and thanks Ebuyer.

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      19.07.2016 16:53
      Not Helpful
      (Rating)

      Advantages

      • "Helped with my issues"
      • "Answered Every questions"
      • Quick

      Disadvantages

      • HAMPSHIRE

      Great service, quick and sorted all my issues and questions.

      Great customer service, Answered all my questions and cleared up any issues I had. Helped me understand what was going to be happening with my order (Pre-Ordered and item). Sorted a problem I had and made sure I was happy with what I was told.

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      19.07.2016 10:56

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      • 10

      Disadvantages

      Admin problem on my Ebuyer account

      I have just received excellent help from Rob Stothert. Problem sorted. Thank you very much!
      Margaret

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      09.06.2016 18:53
      Not Helpful
      (Rating)

      Advantages

      • "Having a human type person who knows what to do"
      • "Actually having a human type person to talk to"

      Disadvantages

      • "Nothing else"
      • "Having to learn how to do it when you're not very good at this sort of thing"

      Problems fixed in six simple steps

      Bought a Toshiba USB stick from Ebuyer. Something was wrong with it out of the pack, 32GB reduced to 6MB.
      Customer service was excellent. First Oliver guided me through the checking process on Windows 7, then Jack steered me through getting things sorted.
      Thing is now sorted and I've learned more than a thing or two. Mostly that some Customer Service is excellent (thanks Ebuyer) and some isn't (nameless Government Department)

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