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I can see from a very previous review that the helpful assistance of Daniel Carruthers is clearly consistent. An on going problem ( Scott Kay, get your act together) was resolved in a polite, to the point manner and continually asked if I had concerns or questions and above all it was resolved in a matter of seconds. Well done and thanks again to Daniel Carruthers, when they promote you please get around to sacking Scott Kay!!
This is a review for Daniel Carruthers - Customer Support Advisor par excellance!!
I bought an Epson printer from Ebuyer about a month ago with excellent cashback. I put in my claim to Epson at the end of March knowing that the dealine for the claim was 30th April. Yesterday (27th April), not having heard anything from Epson after the initial contact to lodge my claim, I contacted them again. Not only had they decided that my emailed Payment Processed Ebay Order was not sufficient proof of purchase, they hadn't bothered to tell me either and were presumably going to wait a couple more days for the clock to run down on my claim.
I rang Ebuyer this morning and was put through to Daniel. He found my order. emailed a copy of the invoice to me whilst I waited and I forwarded that to Epson. I have just this minute had an email from Epson approving my claim!
RESULT!! Thank you Daniel.
This is a review left for Tracy from eBuyer customer support, I purchased an item eBuyer and it arrived damaged, as it was a large item & not wanting to send it back after spending considerable amount of time setting it up I raised an eNote with eBuyer. Tracy responded and after a few responses we come to a conclusion and I was offered a suitable reimbursement. Throughout the communication Tracy was professional and quick to respond.
The company in general are excellent and provide a comprehensive seleaction of products at a more than competitive price. I had an issue with a next day delivery not arriving and spoke with a customer service representative Robert Taylor who was absolutely excellent and the speed of the response and resulting problem fix was more than satisfactory even by my high standards. Thank you guys keep up the good work. (change your delivery company though)
Ebuyer always come up trumps, great customer service and very reasonable prices. I'm a regular buyer and have never had any issues.
I bought a monitor for my workplace, which arrived from eBuyer very quickly. Unfortunately it also arrived with an EU power cord rather than a UK one. To their credit, eBuyer dispatched the correct part within two days.
Unfortunately, the communication was poor. I was promised a call back within the day. This never came. I sent three different e-notes querying updates, and these were ignored. After three days I finally got an answer from a different and very helpful customer service rep (Jennifer) who told me a replacement part had been dispatched.
After missing delivery of my order 3 times, calling customer services to check options and being told there would be £10 charge to change delivery addresses I can say I wasn't particularly pleased. I must however express how impressed I was with the service I received when calling customer services. The rep I spoke with was more than helpful at informing me of my options, despite none of them being ideal.
Very good customer service - Jennifer Howes | Customer Support Advisor was exceptional in handling our difficult delivery arrangements
Thanks Ebuyer your always helpful when I have a problem with a purchase. Will buy from you again
Product query and return all handled very, very well.
I have been shopping with ebuyer with a few years now. I have never had an issue. Items always arrive on time and the customer service is brilliant. Never had to wait more than a minute when calling customer service. Special thanks to Daniel in customer service, he has been very helpful with my most recent query.
I ordered 3 computers that were lost in transit, I contacted ebuyer and a very helpful Jennifer Howes quickly identified the problem and arranged for FOC replacements to be delivered next day.
I just wanted to say a BIG thank you to Emily Wass the best Customer Support Advisor I have ever dealt with. I phoned up in a bit of a panic, OK in truth I was actually a stuttering wreck! After moving house last week I stupidly forgot to change my billing address on by card; so ended up having my order being sent to my previous address a good four hours away! Not only did Emily calm a very panicked man down, but she set out right away to get this mess sorted with confidence, understanding and kindness, very rare these days. Emily went well beyond her job, trying to track down the parcel despite it already being dispatched, contacting the courier and having them return it to them, so she could have it resent to my new address. Many would have turned around and said "there is nothing I can do its out of my hands" but she was a pleasure to talk to and kept me in the loop throughout the entire process. Emily is an asset to Ebuyer and as a first time customer, I without doubt will be using Ebuyer again. Give that girl a raise!:D
£30 cashback deal wasn't applied to my account automatically so had to chase it up (several times) would have been a very negative experience with ebuyer were it not for the excellent service received by Harry Platten who went above and beyond to help me
I placed an order with ebyer online, which was quite easy to use and complete. I was offered next day delivery but unfortunately missed the delivery by their courier YODEL. It was very difficult to rearrange delivery by telephone with Yodel as you only have computer voiced options! Tried doing it online with Yodel which was long and the advisor advised I could get delivery to my office address which was incorrect!
Called ebuyer and was helped by Rebecca who was patient and listened to my frustration with their courier, Yodel. She actually took the time to email me back with the reasons for non delivery as Yodel LOST my order! She then refunded my money and advised me throughout!