Sarah Littlewood gave me the only light in a dark and grim experience. She took my call to actually listen to my problem, help me without hiding behind email only communications no sorry computer says no.
I haven't used Ebuyer before, was recommended but the experience has been poor and Sarah made it okay in the end.
I don't understand why a supplier like Ebuyer passes me on to the manufacturer to sort out n Ebuyer problem. I did more running around than Mo Farah on a victory lap!
Thankfully Sarah has sorted my refund and left me with some appreciation of customer service.
Excellent customer service from Scarlett Chaplin. Trying to claim HP Printer cash back and extended warrantee wasn't easy as links didn't allow my purchase date range. Scarlett provided me with correct ones after online chat.
Excellent Customer Service from Tom Drake, stayed with me whilst processing a sale as there were issues taking payment. A credit to the company.
Had to return a faulty product. Dealt with Elizabeth Petruna who was nothing but helpful and got the issue resolved for me quickly. Was always kept in the loop and had wonderful customer service.
Had need to cancel an already picked order, so could not use cancellation through my Ebuyer online account and had to call. Spoke to Ebuyer's Sarah Littlewood, who was really helpful and order was cancelled and confirmed all within 20 minutes. Who says customer service no longer exists?
Will definitely use them again.
Ordered the wrong memory and needed to return it and order the correct ones. Spoke to Becky Liddle of customer service and the problem was solved in a friendly and efficient manner. Excellent service.
Just purchases some of these after having communication with Jack online who sorted all my queries in an excellent and prompt way, would highly recommend ebuyer and have used them for other products
excellent prompt help. there was a problem with the delivery options for my order but it was sorted out very easily by lee newsome. very impressed
Excellent customer service. Quick to answer phone. Polite helpful and efficient fantastic. THank you.
Made a mistake in the delivery method required on my order. I phoned customer service and Sarah Littlewood fixed the problem and emailed back exactly as promised. What more could you ask?
Excellent customer service both professional and friendly. My query was sorted very quickly by Matthew Carruthers with minimal fuss. Would definitely use ebuyer again based on their exemplary service.
First class service from customer support. My problem over delivery cost was sorted out very quickly by Matthew Carruthers who was both patient and professional. I've always rated ebuyer highly on the cost and quality of their products and can now say the same thing about their help to at least one happy customer.
Called Customer Services as both my deliveries had arrived as per the email. However, one package was missing. Turned out that it had somehow ended up at the wrong delivery centre (Yodel's problem, not EBuyer's)
Lee (Newsome) quickly located the problem and arranged for it to be delivered the next day.
Impressed with his quick. polite and positive attitude. No blame put anywhere, just one of those things that happens outside EBuyer's control
But superb customer services and Lee was brilliant
Absolutely exemplary customer service with polite and courteous staff. I received an email stating the delivery date would not be five days but in fact 2, however, the courier service had no knowledge of package beyond that of paper work ebuyer sent over, the customer service agent I dealt with (Matthew Carruthers)and his colleague Nathan (I'm afraid I don't know his surname) were incredibly quick and the problem was brought to light, a simple error in dispatch times. The product is now on its way.
I had a problem with a USB memory card and had made several calls to ebuyer and to the manufacture all to no-avail but I finally manged to get through to Matthew Carruthers a Customer Support Advisor who dealt with my issue quickly, professionally and to my satisfaction - a replacement product was sent out straight away and Matthew sent me an email to confirm all this and gave me the tracking number.