I had placed an order for a couple of Promethean ActivPens to replace ones that had been lost here at a school. eBuyer had them in stock for the right price, so I popped an order in for next day delivery. Unfortunately they weren't dispatched on time or delivered on the expected date (Fri 16th Sept 2016). On the following Monday I placed a call to eBuyer customer support and was connected to Chloe. Chloe is a true example of excellent customer service. She was polite, helpful, intelligent, professional and truly concerned about dealing with the problem. She chased up the problem, sent me a helpful email to explain what the problem was (Item was at an auxiliary warehouse and they had had problems dispatching it), ensured the item was shipped out immediately afterwards, issued a refund on delivery charges and even took the time to follow up the case and check the item had been delivered on the following day!
I deal with various suppliers and service industries on a daily basis and it is truly refreshing and pleasantly surprising to see such dedication to customers from a company.
Chloe at Ebuyer dealt with my enquiry quickly and efficiently until it was resolved. She went the extra mile to investigate the issue for me and came back with a product solution in good time. If only all companies could offer this level of personal customer service! I'll definitely be buying from Ebuyer again. Thanks Chloe.
I have just had a chat with Kirsty regarding cancellation of a product. Before long she sorted out the problem very quickly and with a great deal of professionalism. I found her very easy to work with and I will absolutely use Ebuyer way into the future. Thumbs up all round. ?
Just had some superb customer service from Jack Gibson at Ebuyer.
Item should have been delivered next day and Kirsty chased it up and found that Yodel had sent it to the wrong sorting hub. She very quickly sorted things out and the item was delivered.
The service from Ebuyer is superb but why do they use Yodel for delivery - they have a diabolical record in this area.
The courier mishandled my product and were unable to find it in the end. Wayne Black offered to chase up on the courier and they admitted to their fault and I was able to get a new product. Ideally the product would have never been lost in the first place but I don't know if you can put the blame on eBuyer, the customer service they offered afterwards was great.
I received the wrong cables from the supplier for my monitor. Wayne emailed the product support team, managed to get the details from the supplier and get the cables ready for dispatch all within a few hours. He was extremely nice and emailed just as he said he would, even apologizing for taking a little longer. The waiting time was minimal. Thank you Wayne. 10/10
I needed a receipt for an insurance claim and Wayne made it happen. Wayne makes things happen ? #ebuyer
We were looking to purchase an item that had a limited quantity per customer. We used the Online Chat facility and spoke to Wayne who was extremely helpful. He went out of his way to see that we could buy the desired quantity we needed and also at the discounted price. The service was great from start to finish with prompt communication from Wayne in order to ensure the order was processed smoothly. Thank you for your help.
Spoke to a lady called Emily who was very helpful in answering all of my long winded questions, Emily you have been very helpful today thank you
Quick service and knowledgeable assistance and support. Rob Stothert was very helpful and solved all outstanding issues. Very professional service.
Excellent customer service from a Gentlemen called Stewart. Very professional. Helped with all my enquiries and gave clear information on an item I needed returning. Pick up was straight forward and Replacement item came quickly.
Thanks Stewart and thanks Ebuyer.
Great customer service, Answered all my questions and cleared up any issues I had. Helped me understand what was going to be happening with my order (Pre-Ordered and item). Sorted a problem I had and made sure I was happy with what I was told.
I have just received excellent help from Rob Stothert. Problem sorted. Thank you very much!
Bought a Toshiba USB stick from Ebuyer. Something was wrong with it out of the pack, 32GB reduced to 6MB.
Customer service was excellent. First Oliver guided me through the checking process on Windows 7, then Jack steered me through getting things sorted.
Thing is now sorted and I've learned more than a thing or two. Mostly that some Customer Service is excellent (thanks Ebuyer) and some isn't (nameless Government Department)