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    373 Reviews
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    • More +
      28.07.2016 12:57
      Not Helpful
      (Rating)

      Advantages

      • "Go out of their way to meet your needs"
      • "Helpful Staff"
      • "Online Chat Facility"

      Disadvantages

      Fantastic Service from Wayne

      We were looking to purchase an item that had a limited quantity per customer. We used the Online Chat facility and spoke to Wayne who was extremely helpful. He went out of his way to see that we could buy the desired quantity we needed and also at the discounted price. The service was great from start to finish with prompt communication from Wayne in order to ensure the order was processed smoothly. Thank you for your help.

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      22.07.2016 15:11
      Not Helpful
      (Rating)

      Advantages

      • "Speedy answer to my inquiry "
      • "Customer service was on point"

      Disadvantages

      Will probably go ahead with my pre-order

      Spoke to a lady called Emily who was very helpful in answering all of my long winded questions, Emily you have been very helpful today thank you

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      21.07.2016 10:21
      Not Helpful
      (Rating)

      Advantages

      Disadvantages

      Good Service - Thank you

      Quick service and knowledgeable assistance and support. Rob Stothert was very helpful and solved all outstanding issues. Very professional service.

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      20.07.2016 19:42
      Not Helpful
      (Rating)

      Advantages

      • Helpful
      • Informative
      • Friendly
      • "Fast Response"

      Disadvantages

      Very Happy

      Excellent customer service from a Gentlemen called Stewart. Very professional. Helped with all my enquiries and gave clear information on an item I needed returning. Pick up was straight forward and Replacement item came quickly.

      Thanks Stewart and thanks Ebuyer.

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    • More +
      19.07.2016 16:53
      Not Helpful
      (Rating)

      Advantages

      • "Helped with my issues"
      • "Answered Every questions"
      • Quick

      Disadvantages

      • HAMPSHIRE

      Great service, quick and sorted all my issues and questions.

      Great customer service, Answered all my questions and cleared up any issues I had. Helped me understand what was going to be happening with my order (Pre-Ordered and item). Sorted a problem I had and made sure I was happy with what I was told.

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    • More +
      19.07.2016 10:56

      Advantages

      • 10

      Disadvantages

      Admin problem on my Ebuyer account

      I have just received excellent help from Rob Stothert. Problem sorted. Thank you very much!
      Margaret

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    • More +
      09.06.2016 18:53
      Not Helpful
      (Rating)

      Advantages

      • "Having a human type person who knows what to do"
      • "Actually having a human type person to talk to"

      Disadvantages

      • "Nothing else"
      • "Having to learn how to do it when you're not very good at this sort of thing"

      Problems fixed in six simple steps

      Bought a Toshiba USB stick from Ebuyer. Something was wrong with it out of the pack, 32GB reduced to 6MB.
      Customer service was excellent. First Oliver guided me through the checking process on Windows 7, then Jack steered me through getting things sorted.
      Thing is now sorted and I've learned more than a thing or two. Mostly that some Customer Service is excellent (thanks Ebuyer) and some isn't (nameless Government Department)

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    • More +
      18.05.2016 18:09
      Very helpful
      (Rating)

      Advantages

      • "Cheaper products than other stores"
      • "Very quick customer service"

      Disadvantages

      Awesome customer service representative [Jack] and a fantastic products

      I had purchased a element gaming headset neon 300 near the end of January, unfortunately the microphone stopped working near the beginning of May.
      I contacted Ebuyer to see if there was anything that could be done and i had a very prompt response and when the new headset that i was sent did not work i again had a very fast response with free collection the next day on both times.

      I would like to thank Jack at Ebuyer customer support team. He was great at sorting out the RMA of my headset and has been one of the best customer service staff I have been in contact with.

      Ebuyer have some of the cheapest products and there are some products that other companies such as scan do not offer. I have spent quite a bit of money with ebuyer and i have only ever had one item brake. I am glad that I discovered ebuyer.
      I am looking forward to the next purchase I make as I am certain that ebuyer will have prompt delivery with great pricing and awesome customer service if anything happens or the product is faulty.

      I wish all of the Ebuyer customer service team the best for they work very hard to keep their customers happy.

      Overall ebuyer will still be the go to place for my electronics purchases.

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    • More +
      06.03.2016 13:50
      Not Helpful
      (Rating)

      Advantages

      • "Easy to use site"
      • "Knowledgeable staff"
      • "Wide range of goods"
      • "Great Pricing"
      • "Great Customer Service"

      Disadvantages

      • NONE

      Good customer service from very good staff.

      I purchased a 3D printer. After a few days it unfortunately developed a fault. I contacted Ebuyer, in particular Dan. They were brilliant. It is very rare these days to have a company that actually do give a thought to their customers. Dan actually kept me up to date with the progress of the RMA and with info on the ETA of the replacement. part. I usually hate sending things back and usually find it stressful. Ebuyer took that away. Its the reason i use them. Great company staffed by a team of good people.

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    • More +
      13.02.2016 22:35
      Not Helpful
      (Rating)

      Advantages

      • "prices and support"
      • "Great product"

      Disadvantages

      • none

      Yet again 5 star service from Daniel Carruthers

      I cannot believe you can still get great service from online sales, ebuyer have done it again, great product with good prices, but if you have a problem they are really good and I mean really good at sorting the issue.
      It is very rare nowadays to get good aftercare, because we always want the cheapest prices and that normally means no or very little aftercare and support, as that costs money, there is a fine balance and ebuyer seems to have got it right.
      The most important thing with aftercare/support is just to be able to TALK to someone and hopefully in the UK,and that's where score yet again.
      So Daniel I thank you and your co-workers for the fantastic job you are doing, may it continue.

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    • More +
      12.02.2016 17:46
      Not Helpful
      (Rating)

      Advantages

      • "Great customer service"

      Disadvantages

      Will be contacting Asus direct as suggested.

      Great customer service from Daniel Carruthers again.

      Thanks Dan, you are a credit to Ebuyer.

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    • More +
      02.02.2016 22:27

      Advantages

      • "Great Value"
      • "Amazing customer service"

      Disadvantages

      Outstanding, frustration free customer service with a human on the other end of the phone

      i have never had such an ace resolution to a problem by any company ever. Rang up, got through, explained problem, Wayne then kept me updated by email and sorted the issue really quickly. New product despatched straight away. First time anything has gone wrong with a delivery but you can rest assured that if anything goes wrong, ebuyer will get it sorted without any fuss.
      Amazing

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    • More +
      25.01.2016 17:52

      Advantages

      • " with great aftersales service. Brilliant! "
      • " at competitive prices"
      • "excellent product range"

      Disadvantages

      • "None in over 7yrs of use."

      faultles in the past several years.

      Its rare in these times that a company lives up to its marketing and promises. Ebuyer dose. Well done to all.

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    • More +
      20.01.2016 19:23

      Advantages

      • Pleasant
      • Simple
      • Quick

      Disadvantages

      • None

      I wish all companies' service would be this good!

      I had changed my debit card and was unable to update my express checkout. Sarah Limerick found an easy, quick and simple solution to my problem. I will continue to use Ebuyer in the future.

      I doff my cap to Sarah!

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    • More +
      19.01.2016 23:22

      Advantages

      • "Priced Very well"
      • "Fantastic after sales support"
      • "Quick Delivery"

      Disadvantages

      Get support!

      Great support from eBuyer and amazing after sales support!

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