Nathan Cain was the person I was connected too, was a great help, would definitely recommend Ebuyer, and would use again in the future, a***
Becky L was the person I was connected with and she was extremely helpful in understanding my issue with my account and understood exactly who she needed to talk to, to get the right answers in my direction. She has outstanding customer service skills and goes above and beyond her role. I can tell she had a smile on her face without even seeing her! Really does make your day just that little bit better so thank you again, Becky. Superb attitude and I can only imagine she provides great moral.
Very helpful customer service from Matthew Carruthers. Quick answers and problem resolved in a couple of minutes.Happy customer.
Sometimes you can buy online and have problems when things are not as described, late or never arrive. Ebuyer are leaders in their field and have a great reputation. When problems occur, they have a 1st class support team who in my case completely took care of every aspect of my product return and replacement.
The customer service rep I spoke to, Nathan Cain, was extremely helpful with my issue. I had ordered a computing part I ended up not needing but by the time I had realised though it was too late for me to cancel the order myself on the website. There were no wait times to talk to someone and he quickly resolved the issue and got a refund back to me.
Will continue using Ebuyer in the future.
I had to cancel an order quickly as I had ordered the wrong item. There's no hanging around in phone queues and the issue was sorted straight away by Becky Liddle (thank you!) in a quick, professional and friendly manner. Good customer service does make a difference, keep it up and I'll keep ordering from Ebuyer.
Quite possibly the most efficient and helpful customer services team I've ever had to be in contact with. They get the job done there and then, and are professional to the last second. Highly recommend the company and the employees. So much so that I've decided to do a review for them!
Today I phoned about an order I placed that only part of had been delivered. Cassandra Bainbridge helped me out straight away and phone the courier while I was on the telephone. Great service.
Was dealt with by Cassandra who was very quick to understand my problem (which was unusual). She did her best to help and when she was unable to resolve it she kindly directed me to the right person at microsoft who was able to help. Thank you
Spoke to Nathan Cain today about a change of address, it's due to be delivered tomorrow so Nathan did everything possible to quickly resolve the issue and still get it delivered for tomorrow. Very friendly and felt like a valued customer! Would definitely recommend ebuyer to anyone, and thank again to Nathan.
using the Chat jack was extremely helpful in helping me to choose components for my first PC build, saving me time and money! a great help even reconnected to me after i accidentally closed the chat!
I ordered a USB version of Windows 10 Pro at the most competitive price for a trusted supplier. Tried click and collect for the first time because the garage offered was close by and the cost of delivery was lower. It's worth customers working out the cost of delivery next to the cost of the product: if you are paying close to £9 for a £100 item that's nearly 10% for just having delivery - I always add delivery to the cost when looking at price comparison.
The experience went slightly awry when the package tracking info said the item had been delivered and I went to pick up. There's no clue in the instructions telling you to wait until ebuyer send a collection email, I therefore couldn't get my package. Lee Newsome the ebuyer customer service rep then did a remarkable job of curing the problem, the phone was answered almost immediately and he personally and immediately sent the email I needed. His excellent service is why I've placed another ebuyer order today.
Sarah Littlewood was wonderful face of Ebuyer, I had an email contact problem due to my computer problems. Sarah was very positive and most helpful in sorting my problem. By the end of a very sympathetic phone call the problem was sorted and I was able to collect my parcel from CollectPlus. She had such a clear,pleasant and positive manner that the whole transaction left me with a very good view of Ebuyer. Congratulations.
Excellent customer service from ebuyer. Lee Newsome and Matthew Carruthers tracked down problem with courier, remarkably quickly at busy pre-Christmas period. Easy to get through by phone, amazingly so when I consider how long one it takes in many organisations, even to get through to a real person rather than a recorded message. I'm also very grateful to Chloe, who responded very helpfully on the Online Chat, when a similar problem arose a week earlier.
Sarah Littlewood gave me the only light in a dark and grim experience. She took my call to actually listen to my problem, help me without hiding behind email only communications no sorry computer says no.
I haven't used Ebuyer before, was recommended but the experience has been poor and Sarah made it okay in the end.
I don't understand why a supplier like Ebuyer passes me on to the manufacturer to sort out n Ebuyer problem. I did more running around than Mo Farah on a victory lap!
Thankfully Sarah has sorted my refund and left me with some appreciation of customer service.