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£8.98 Best Offer by: ebuyer.com See more offers
323 Reviews
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    323 Reviews
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    • More +
      02.09.2015 14:44

      Advantages

      • " friendly service "
      • "Competitive prices"
      • ""

      Disadvantages

      • "None that I can think of"

      Good friendly service with competitive prices

      I recently bought a laptop but prior to its dispatch I realised a better model was available at slightly higher price. I then contacted the Sales Dept. who managed to stop dispatch and following placing a further order for the better model laptop, it was dispatched to me promptly. The refund for the original laptop is currently being sorted out to be re-credited into my account.

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      28.08.2015 18:10

      Advantages

      • Price
      • Delivery
      • "Customer Service"

      Disadvantages

      • None

      Great company amazing staff

      I've purchased many items from them always comes fast / on the day expected.

      Had to contact about a £1.50 usb cable I purchased that was damaged sent over pictures to prove it and they dispatched a replacement with next day delivery for free without the need to return the broken one even if it was only £1.50.

      Member of staff that helped me called Jake was very helpful also

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      26.08.2015 14:52

      Advantages

      • "Customer Service"
      • Price

      Disadvantages

      Good service and well-priced components

      An excellent selection of items on offer with a site that makes it easy to compare and read reviews from multiple buyers.

      When I had questions about missing tracking numbers for multiple consignments, I was able to speak with a customer service advisor who was able to answer my queries quickly and with a friendly and helpful attitude (thanks Emily Walshaw!).

      All this is a refreshing change from Ebuyer of years ago, they seem to have really upped their game and being able to speak to someone for peace of mind is very reassuring.

      Buy in confidence!

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      25.08.2015 17:10

      Advantages

      • "Good resolution of problem"
      • "Quick response"

      Disadvantages

      It's good to keep a cool head when others are panicing.

      I was day-dreaming, waiting for my delivery, when my mobile made a little "plop", as it does when it receives and SMS text. "Your parcel has been delivered. Please rate the service". What delivery? I have received nothing. ...Panic!

      Quickly I phoned eBuyer and spoke to Jack Gibson. Jack remained calm and understanding, putting me on hold while he made enquires. With the details he provided I was able to check with my neighbour and found the parcel.

      Many thanks Jack.

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      19.08.2015 14:58

      Advantages

      Disadvantages

      Order issue resolved quickly and efficiently

      I had to call customer services concerning my order. My call was picked up quickly by Jack Gibson who was really helpful, getting the issue resolved quickly and efficiently as well of emailing me with an update. The PC actually arrived sooner than expected. Thanks very much Jack.

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      19.08.2015 13:57

      Advantages

      • "English speaking and helpful Customer Service Team"
      • "Clean website layout"
      • "One of the lowest prices"

      Disadvantages

      • "cannot see a "keep me logged in button""
      • "Yodel tracking number on website was incorrect"

      Wonderfully Helpful Customer Service Line! Impressed by Mr Chris Steven's response

      I called the customer support number and spoke to Chris Stevens and explained that the product tracking info did not appear to be valid. He briefly confirmed my details and after a short hold came back to me with the tracking info I needed. Not only that I asked if he could send the correct tracking number to the registered email and he did so very quickly.

      I frequently order items online but this is the first time I've ever used ebuyer.com, provided my order actually turns up I'd feel confident enough to use them again purely based on their telephone customer service.

      Thanks

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      12.08.2015 11:07

      Advantages

      • "Brilliant service and prices"

      Disadvantages

      • None

      They have got it right!!

      As usual dealing with Ebuyer was a doddle.Great help from the customer service chap.Much better than dealing with a certain Tax dodging American company.The prices and delivery are better with Ebuyer as well.

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      06.08.2015 19:07
      Very helpful
      (Rating)

      Advantages

      • "Great service and prices"

      Disadvantages

      • None

      Used Ebuyer for years, nice to buy from a company you can trust.

      Had a problem entering a coupon code for a free game that came with a video card I purchased, Chris Stevens in customer support was patient and very helpful, it's much appreciated.

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    • More +
      30.07.2015 11:14

      Advantages

      • " speedy delivery"
      • Efficient

      Disadvantages

      • None

      A good firm to deal with.

      Placed an order at 6pm, the parcel was delivered the next day before lunch time! What an excellent service ebuyer provide.

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      30.07.2015 10:47

      Advantages

      Disadvantages

      Happy to use Ebuyer - though i wish they'd change their courier!

      Excellent email support and problem solving by Jack, to arrange the delivery of my drive after i had been unexpectedly out on the first day of delivery, and unavailable to receive delivery thereafter.

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      29.07.2015 10:29

      Advantages

      • Courteous
      • "Fast response"

      Disadvantages

      First-rate customer service. Very reassuring when you're buying mail order.

      Raised a note with ebuyer to say that a PSU that I bought over twelve months ago had an issue - the PSU in question has a three year manufacturer's warranty. Normally warranties over one year are handled by the manufacturer but after speaking with the product manager they're able to take back the PSU.

      Not only that but they'll send a courier to collect it. First-class service.

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      27.07.2015 18:34
      Very helpful
      (Rating)

      Advantages

      Disadvantages

      Excellent customer service

      I recently purchased a laptop and BullGuard Internet security from Ebuyer. The online purchase and subsequent despatch of the both items by Ebuyer was smooth, fast and efficient and I anticipated receiving the laptop within a couple of days. Unfortunately the delivery of both items was anything but smooth. I am happy to say the glitany of errors concerning delivery was nothing to do with Ebuyer itself. The next 2 weeks or so I became extremely frustrated by the lack of no delivery. I contacted Ebuyer customer services and the customer services representative who contacted me – Jake Dodsworth - was extremely helpful, effortlessly efficient, pleasant to deal with and kept me updated at all times. Managing a more than annoyed customer, organising a re-delivery and dealing with the delivery company could not have been an easy task. But Jake managed the situation perfectly and the outcome was a happy customer. Jake was one of the most helpful and efficient customer service reps I have dealt with in a variety of situations. I hope the Ebuyer management recognise his commitment and skills.

      Helen M

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      24.07.2015 17:05
      Not Helpful
      (Rating)

      Advantages

      • "good customer service"

      Disadvantages

      good products and customer service

      good customer service as was ordered to wrong address. short waiting time on phone and responded very quickly to emails

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      24.07.2015 11:59
      Not Helpful
      (Rating)

      Advantages

      • " always on the ball"
      • " cannot fault ebuyer after several years of use"
      • "Always quick efficient service"

      Disadvantages

      will continue to use in the future

      Excellent service, ordered usb drives at five o'clock and they were delivered to my door before ten o'clock the following morning

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      24.07.2015 10:36
      Not Helpful
      (Rating)

      Advantages

      Disadvantages

      Thankyou ebuyer.com

      From Jake Dodsworth at Customer Support
      I had the best support from Jake it helped me in the right way.
      Thankyou Jake
      Mike
      PS
      Following extensive tests by our returns technicians, this item was found to be faulty. A replacement product will be dispatched as soon as the RMA is closed.
      Thankyou ALL

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