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    433 Reviews
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      17.03.2017 18:34
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      wish all online shops where this good. been using ebuyer for years.

      I ordered a product on the Friday night at 7pm and had it installed by 2 oclock on Saturday , now that's service! Also with the product I got a game code which through my own mistake I missed the email and with the help of a polite and efficient customer service desk lady Chloe, I managed to get the game installed.

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      08.03.2017 12:35
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      Great customer service

      Customer service is only really tested when there is a problem. I needed to return a faulty printer and the process was completely easy and stress-free thanks to great customer support from Becky. This experience has really increased my confidence in ebuyer purchases for the future.

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      23.02.2017 18:05
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      Great service

      Needed to change delivery date Cassandra was extremely helpful and the date was changed with the minimum of fuss

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      17.02.2017 20:25
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      Great customer service

      Sarah littlewood helped me sort out the fact I had ordered the wrong software, she was brilliant,helpful and sorted everything out in a couple of minutes, thank you.

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      15.02.2017 17:18
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      • "Reassuring "
      • Polite
      • Helpful

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      10/10 for customer care from start to finish!

      Cassandra bainbridge was the girl who helped with my query that I was worried about after not realising I had ordered an extra case that I didn't need. After sorting it all out I was made aware that it would probably delay my delivery by a day, but after it arriving today I had a follow up email making sure everything was ok with the order which I really appreciated the after thought to make sure all the goods were ok.

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      15.02.2017 14:31
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      • "easy friendly access"

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      Chloe = good

      Chloe was supportive, positive and friendly.

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      15.02.2017 11:27
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      Very happy customer

      Customer support were excellent Cassandra was most helpful and resolved the problem with my order, a pleasure
      to deal with

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      08.02.2017 17:10
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      • Polite
      • Helpful
      • Efficient
      • Fast

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      Great service. Very helpful.

      I am very happy with the assistance I received from Cassandra. Prompt and helpful service. Would be happy to talk to again.

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      08.02.2017 16:18
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      • "Prompt & helpful response to queries"

      Disadvantages

      Helpful response

      I e-mailed Dan with a query and received a helpful response within a few working hours. Well done & thank you.

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      06.02.2017 18:51
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      • "Friendly and helpful customer support"

      Disadvantages

      • "Slow delivery"
      • "Rubbish support from delivery service"

      Friendly customer support, but rubbish assistance from delivery service.

      I spoke to Dan to ensure that my laptop return had been acknowledged by eBuyer. Dan was friendly and concise in helping to confirm that my return was being processed and that I would receive a refund.

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      06.02.2017 15:27
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      • "Quick assessment and generous action"

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      • nil

      Ebuyer have always come up trumps for me.

      Matthew Carruthers contacted me soon after I had an item refunded with advice on how to replace item. He then went on to ensure I got an equivalent item and delivery as my original discounted item. Very impressed by slick and courteous handling.
      Thanks Matthew!

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      02.02.2017 17:09

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      Excellent Customer Service - Cassandra

      My thanks to Cassandra for her efficient help sorting out my postage on the return of a faulty Sat Nav, I was impressed with the way she sorted out the problem, keeping me informed by email throughout, Many Thanks

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      01.02.2017 13:56
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      (Rating)

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      • "English support number"
      • "Answer Quickly on the phone"
      • "Excellent Customer Services"
      • "Great Prices"

      Disadvantages

      Mic up in product numbers corrected and resolved without any hassle!

      My thanks to Matthew Carruthers for his valued support with my order. Although there was a mix up as to the correct product number, Matthew quickly sorted it out and had the stock checked to ensure the right product was delivered.

      Great Customer Services at EBuyer

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      30.01.2017 14:03
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      • "Quick and responsive customer service"

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      • None

      Thanks to Nathan Cain for quick resolution

      Nathan Cain in customer services was very helpful and managed to cancel part of my order before it was shipped, as requested. Many thanks.

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      27.01.2017 09:13
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      Impressed

      Bought Windows 7 together with a PC, but couldn't find the product key when loading. Phoned and spoke to Cassandra who was most helpful and resolved the query instantly.
      I am impressed with their customer service and will use again.

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