i have never had such an ace resolution to a problem by any company ever. Rang up, got through, explained problem, Wayne then kept me updated by email and sorted the issue really quickly. New product despatched straight away. First time anything has gone wrong with a delivery but you can rest assured that if anything goes wrong, ebuyer will get it sorted without any fuss.
Its rare in these times that a company lives up to its marketing and promises. Ebuyer dose. Well done to all.
I had changed my debit card and was unable to update my express checkout. Sarah Limerick found an easy, quick and simple solution to my problem. I will continue to use Ebuyer in the future.
I doff my cap to Sarah!
I had recently moved address and made an order from my new address. I changed my delivery address but not the billing address. I phoned customer services and spoke to Jack Gibson who dealt with my mistake quickly and easily. I went back to the website to change my billing address to find Jack Gibson had already updated it for me. Great customer service. Thank you very much Jack.
Ordered a few bits and pieces from the ebuyer website which is easy to navigate. I chose the wrong delivery option upon payment, however after a quick word with one of the customer service advisors, Wayne Black, I was able to change this with ease. Through out the whole process I was given answers to all the questions I had. The goods arrived when they were supposed to and all in good condition and packaging. All in all it's a great website and even better customer service which is something I personally look for when purchasing goods online. 100% going to be shopping here again.
I have been an ebuyer customer for years so have had occasion to call their support, sometimes not getting a satisfying but very complex set of responses. However they have improved dramatically and my latest call had a number of issues (of my own making) resolved in minutes thanks to Daniel C who was obviously trained not only in customer service but understood the inner workings of ebuyer immediately to get a resolution in minutes which left me frustration free. Thankyou.
I fucked up. I did. Wayne, didn't judge me. Simply started problem-solving effectively. He explained what is to happen next and how the steps are to be taken. To add to the...i don't know, my ignorance? In a moment of rage (1st world problems) I have written an enote to eBuyer, calling them all kinds of things. Anyone seeing this note wouldn't have been smiling.
Wayne assured me no one saw it. He deleted it and someone's psychological harm was avoided.
My first time using the customer service to sort an issue and can't thank Wayne black enough. Very quick to respond, updated with progress even when I want expecting another response. A credit to ebuyer.
Been a customer with ebuyer since 2004, never ever had an issue with any purchases except for a surge protector I purchased recently. Quick call to ebuyer spoke to Jack Gibson who quickly without fuss advised new one on the way. Great service. Thank you.
phoned ebuyer customer service, problem with claiming cash back deal, Wayne Black friendly and understanding and resolved the problem ,great customer service Wayne.
Great Customer service by Daniel Carruthers, he was friendly and understanding in resolving my issue.
Had a small problem with my mouse not working properly, sent a quick email to Ebuyer and a new one was shipped out straight away. Can't fault the efficiency or politeness of Daniel, an asset to Ebuyer! Many thanks :-)
Was helped a lot through a post code problem by a certain Sarah, very helpful customer service and quick replies.