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£8.98 Best Offer by: ebuyer.com See more offers
312 Reviews
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    312 Reviews
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      27.07.2015 18:34
      Very helpful
      (Rating)

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      Excellent customer service

      I recently purchased a laptop and BullGuard Internet security from Ebuyer. The online purchase and subsequent despatch of the both items by Ebuyer was smooth, fast and efficient and I anticipated receiving the laptop within a couple of days. Unfortunately the delivery of both items was anything but smooth. I am happy to say the glitany of errors concerning delivery was nothing to do with Ebuyer itself. The next 2 weeks or so I became extremely frustrated by the lack of no delivery. I contacted Ebuyer customer services and the customer services representative who contacted me – Jake Dodsworth - was extremely helpful, effortlessly efficient, pleasant to deal with and kept me updated at all times. Managing a more than annoyed customer, organising a re-delivery and dealing with the delivery company could not have been an easy task. But Jake managed the situation perfectly and the outcome was a happy customer. Jake was one of the most helpful and efficient customer service reps I have dealt with in a variety of situations. I hope the Ebuyer management recognise his commitment and skills.

      Helen M

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      24.07.2015 17:05
      Not Helpful
      (Rating)

      Advantages

      • "good customer service"

      Disadvantages

      good products and customer service

      good customer service as was ordered to wrong address. short waiting time on phone and responded very quickly to emails

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      24.07.2015 11:59
      Not Helpful
      (Rating)

      Advantages

      • " always on the ball"
      • " cannot fault ebuyer after several years of use"
      • "Always quick efficient service"

      Disadvantages

      will continue to use in the future

      Excellent service, ordered usb drives at five o'clock and they were delivered to my door before ten o'clock the following morning

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      24.07.2015 10:36
      Not Helpful
      (Rating)

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      Thankyou ebuyer.com

      From Jake Dodsworth at Customer Support
      I had the best support from Jake it helped me in the right way.
      Thankyou Jake
      Mike
      PS
      Following extensive tests by our returns technicians, this item was found to be faulty. A replacement product will be dispatched as soon as the RMA is closed.
      Thankyou ALL

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      23.07.2015 17:25
      Not Helpful
      (Rating)

      Advantages

      • "Speedy delivery service"
      • "Quick acknowledgement "
      • "A very easy website to use"
      • ""

      Disadvantages

      Altogether very good and efficient company. Will use them again.

      This is the first time I have used E-Buyer and very impressed with the service. Good value for money. Although I made an error when ordering, the process for returning was clearly explained and I was kept in touch with where the package was and when they had received it back. Now the replacement is on its way, thanks to Jake sorting this for me.

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      23.07.2015 13:19
      Not Helpful
      (Rating)

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      Disadvantages

      Good customer service

      Just got off the phone from Jack Gibson (customer services) who helped me out with finding the RMA form to print out from an email they had sent to me. He was a great help. The RMA for was not very easy to find.

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      17.07.2015 15:57

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      Very good Customer Service

      Had parts missing from my earphones, called them and they tried their best and got me a complete new set of earphones thank you vfery much guys especially Chris who was so good at his job

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      17.07.2015 15:46

      Advantages

      • Reliability.

      Disadvantages

      Brilliant!

      Great Customer service. Quality goods always. Reliable delivery times. I always visit Ebuyer first - and get sorted every time. Reasonable prices always.

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      17.07.2015 15:38

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      Disadvantages

      It should have more than Five Stars

      I have bough from Ebuyer since 2002 and always have an excellent experience. Today I noticed that I made a mistake with the delivery address. Contacted Customer Support and Jack Gibson was super fast at fixing my problem.
      Thanks a lot for the excellency of your service.

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      17.07.2015 10:15

      Advantages

      • "quality product"
      • cheap

      Disadvantages

      Excellent supplier!

      Fantastic customer service throughout. There was a problem with the courier they used as the postman at difficulties in delivering to my house. (not ebuyers fault). Jack contacted me at numerous points to make sure I received my order.

      Thanks Jack & Ebuyer

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      16.07.2015 23:11
      Very helpful
      (Rating)

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      Best costumer service ever! Thank you!

      I bought an Hp laptop and I couldn't claim back the money on the Hp site. I wrote to hp and the answer wasn't helpful. They wrote the same thing what you can read on the promotion page.
      So I wrote to ebuyer also to ask help. They answered on the next day. Chris | Customer Support Advisor is a really nice guy. He sent me a link and he wrote a step by step guide. Following his instructions it was very easy to make the claim. I really appreciate his help. I'm sure without him I couldn't make the claim. The lady from Hp wasn't helpful and the promotion site is not clear enough to make it easy the claim.

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      15.07.2015 13:30
      Very helpful
      (Rating)

      Advantages

      • Cheap
      • "Amazing customer service"

      Disadvantages

      • "Yodel is there courier"

      Ebuyer as per usual run an amazing service but there choice of courier is awful

      Yodel managed to lose my parcel and i wasted 3 days waiting in for a parcel that never arrived.over the course of these 3 days i spoke with yodels customer care on several occasions and was told many times it would be here tomorrow(but it never was)

      On the third day i called ebuyer and within 20 mins everything was resolved the parcel was marked as lost and i was offered a replacement or full refund.I spoke with two differant members of there staff ben and jake and both were polite well spoken and quick to deal with my problems and overall i highly reccomend ebuyer and am extremely satisfied with there customer care.That said the same cannot be said for yodel and until ebuyer has a differant courier ill stick to using novatech

      To summarise Ebuyer truly have first rate customer service but are let down by yodel(who have been voted worst parcel delivery time and time again on moneyservice)

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      14.07.2015 15:09
      Very helpful
      (Rating)

      Advantages

      • "Very easy to deal with by phone and online"

      Disadvantages

      • none

      Couldn't recommend the customer service more highly.

      Had to change my order a few minutes after placing it. Rang customer service (Jack Gibson). Hardly any wait time. Jack was very helpful and updated the order for me, notified me of what to do in an e-mail, and it all worked perfectly. Nice to deal with a real person who genuinely wants to help.

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      13.07.2015 17:19

      Advantages

      • "Vast Catalog of Products"
      • "Free Delivery over £49.99"
      • "Great Prices"
      • "First Class Customer Support"

      Disadvantages

      • None

      Just perfection

      Everytime it's time to upgrade my desktop I always come to Ebuyer for my products and they never disappoint.

      A while ago I messed up in one of my orders; I should have ordered 3 units of one item and ended up ordering just one. Contacted Customer Support and Jack Gibson was not only very fast at fixing my problem, but made it as easy as possible.

      Great service as always. Keep it up!

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      10.07.2015 15:50

      Advantages

      • "Good value for the money"

      Disadvantages

      • None

      Good Customer Support

      I ordered a Lenovo Thinkcentre E50-00 TWR Desktop which should have come with windows 8.1. I contacted Emily at the customer support desk and within no time a disk was sent to me. A quick and very good response from Ebuyer.
      The Lenovo desktop is fantastic value for money and I am very impressed with it.
      John Plymouth

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