Bought a Toshiba USB stick from Ebuyer. Something was wrong with it out of the pack, 32GB reduced to 6MB.
Customer service was excellent. First Oliver guided me through the checking process on Windows 7, then Jack steered me through getting things sorted.
Thing is now sorted and I've learned more than a thing or two. Mostly that some Customer Service is excellent (thanks Ebuyer) and some isn't (nameless Government Department)
I had purchased a element gaming headset neon 300 near the end of January, unfortunately the microphone stopped working near the beginning of May.
I contacted Ebuyer to see if there was anything that could be done and i had a very prompt response and when the new headset that i was sent did not work i again had a very fast response with free collection the next day on both times.
I would like to thank Jack at Ebuyer customer support team. He was great at sorting out the RMA of my headset and has been one of the best customer service staff I have been in contact with.
Ebuyer have some of the cheapest products and there are some products that other companies such as scan do not offer. I have spent quite a bit of money with ebuyer and i have only ever had one item brake. I am glad that I discovered ebuyer.
I am looking forward to the next purchase I make as I am certain that ebuyer will have prompt delivery with great pricing and awesome customer service if anything happens or the product is faulty.
I wish all of the Ebuyer customer service team the best for they work very hard to keep their customers happy.
Overall ebuyer will still be the go to place for my electronics purchases.
I purchased a 3D printer. After a few days it unfortunately developed a fault. I contacted Ebuyer, in particular Dan. They were brilliant. It is very rare these days to have a company that actually do give a thought to their customers. Dan actually kept me up to date with the progress of the RMA and with info on the ETA of the replacement. part. I usually hate sending things back and usually find it stressful. Ebuyer took that away. Its the reason i use them. Great company staffed by a team of good people.
I cannot believe you can still get great service from online sales, ebuyer have done it again, great product with good prices, but if you have a problem they are really good and I mean really good at sorting the issue.
It is very rare nowadays to get good aftercare, because we always want the cheapest prices and that normally means no or very little aftercare and support, as that costs money, there is a fine balance and ebuyer seems to have got it right.
The most important thing with aftercare/support is just to be able to TALK to someone and hopefully in the UK,and that's where score yet again.
So Daniel I thank you and your co-workers for the fantastic job you are doing, may it continue.
i have never had such an ace resolution to a problem by any company ever. Rang up, got through, explained problem, Wayne then kept me updated by email and sorted the issue really quickly. New product despatched straight away. First time anything has gone wrong with a delivery but you can rest assured that if anything goes wrong, ebuyer will get it sorted without any fuss.
Its rare in these times that a company lives up to its marketing and promises. Ebuyer dose. Well done to all.
I had changed my debit card and was unable to update my express checkout. Sarah Limerick found an easy, quick and simple solution to my problem. I will continue to use Ebuyer in the future.
I doff my cap to Sarah!
I had recently moved address and made an order from my new address. I changed my delivery address but not the billing address. I phoned customer services and spoke to Jack Gibson who dealt with my mistake quickly and easily. I went back to the website to change my billing address to find Jack Gibson had already updated it for me. Great customer service. Thank you very much Jack.
Ordered a few bits and pieces from the ebuyer website which is easy to navigate. I chose the wrong delivery option upon payment, however after a quick word with one of the customer service advisors, Wayne Black, I was able to change this with ease. Through out the whole process I was given answers to all the questions I had. The goods arrived when they were supposed to and all in good condition and packaging. All in all it's a great website and even better customer service which is something I personally look for when purchasing goods online. 100% going to be shopping here again.
I have been an ebuyer customer for years so have had occasion to call their support, sometimes not getting a satisfying but very complex set of responses. However they have improved dramatically and my latest call had a number of issues (of my own making) resolved in minutes thanks to Daniel C who was obviously trained not only in customer service but understood the inner workings of ebuyer immediately to get a resolution in minutes which left me frustration free. Thankyou.
I fucked up. I did. Wayne, didn't judge me. Simply started problem-solving effectively. He explained what is to happen next and how the steps are to be taken. To add to the...i don't know, my ignorance? In a moment of rage (1st world problems) I have written an enote to eBuyer, calling them all kinds of things. Anyone seeing this note wouldn't have been smiling.
Wayne assured me no one saw it. He deleted it and someone's psychological harm was avoided.
My first time using the customer service to sort an issue and can't thank Wayne black enough. Very quick to respond, updated with progress even when I want expecting another response. A credit to ebuyer.
Been a customer with ebuyer since 2004, never ever had an issue with any purchases except for a surge protector I purchased recently. Quick call to ebuyer spoke to Jack Gibson who quickly without fuss advised new one on the way. Great service. Thank you.