I was very impressed with being able to add to my order. There are too many companies out there that will not allow that as the 'Computer says no' sort of attitude prevails. It's fab that ebuyer has allowed for this and made the system to do it and pay for addons really simple. Well done :) Chloe was fast, friendly, efficient and that was just by email communication. I actually thought today that ebuyer will now be my first stop for any technology rather than a random search and, far too often, using that Amazon company!!
Lois Hanney was very quick in resolving my problem (I had to cancel an order). In addition, when I ordered the right item, it arrived on the day it said it would.
I have used Ebuyer for quite some time and 90% of the time they are great - they have a wide range of hardware and I can almost always find exactly what I need at a competitive price.
Normally I can order parts up to 11PM at night and have them arrive the next day which is fantastic.
The only negatives I would say are occasionally orders can be delayed and not turn up for a couple of days even when next day delivery is ordered.
Had a problem with the delivery address so I phoned and spoke to Cassandra Bainbridge. She was extremely helpful and solved the problem in minutes. Never disappointed with ebuyers service
Good all round experience.
I ordered a product on the Friday night at 7pm and had it installed by 2 oclock on Saturday , now that's service! Also with the product I got a game code which through my own mistake I missed the email and with the help of a polite and efficient customer service desk lady Chloe, I managed to get the game installed.
Customer service is only really tested when there is a problem. I needed to return a faulty printer and the process was completely easy and stress-free thanks to great customer support from Becky. This experience has really increased my confidence in ebuyer purchases for the future.
Needed to change delivery date Cassandra was extremely helpful and the date was changed with the minimum of fuss
Sarah littlewood helped me sort out the fact I had ordered the wrong software, she was brilliant,helpful and sorted everything out in a couple of minutes, thank you.
Cassandra bainbridge was the girl who helped with my query that I was worried about after not realising I had ordered an extra case that I didn't need. After sorting it all out I was made aware that it would probably delay my delivery by a day, but after it arriving today I had a follow up email making sure everything was ok with the order which I really appreciated the after thought to make sure all the goods were ok.
Chloe was supportive, positive and friendly.
Customer support were excellent Cassandra was most helpful and resolved the problem with my order, a pleasure
to deal with
I am very happy with the assistance I received from Cassandra. Prompt and helpful service. Would be happy to talk to again.
I e-mailed Dan with a query and received a helpful response within a few working hours. Well done & thank you.
I spoke to Dan to ensure that my laptop return had been acknowledged by eBuyer. Dan was friendly and concise in helping to confirm that my return was being processed and that I would receive a refund.