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    411 Reviews
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      17.01.2017 21:49

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      A*** service

      Nathan Cain was the person I was connected too, was a great help, would definitely recommend Ebuyer, and would use again in the future, a***

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      17.01.2017 14:54

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      • "Outstanding Customer Service"
      • "Very positive attitude"
      • "Spoke on the phone but can tell she is smiling!"
      • "Great help"

      Disadvantages

      Becky L!

      Becky L was the person I was connected with and she was extremely helpful in understanding my issue with my account and understood exactly who she needed to talk to, to get the right answers in my direction. She has outstanding customer service skills and goes above and beyond her role. I can tell she had a smile on her face without even seeing her! Really does make your day just that little bit better so thank you again, Becky. Superb attitude and I can only imagine she provides great moral.

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      16.01.2017 16:06
      Not Helpful
      (Rating)

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      Good customer service from Matthew Carruthers

      Very helpful customer service from Matthew Carruthers. Quick answers and problem resolved in a couple of minutes.Happy customer.

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      16.01.2017 14:55
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      Thank you Becky L

      Sometimes you can buy online and have problems when things are not as described, late or never arrive. Ebuyer are leaders in their field and have a great reputation. When problems occur, they have a 1st class support team who in my case completely took care of every aspect of my product return and replacement.

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      12.01.2017 13:14
      Not Helpful
      (Rating)

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      • " friendly and helpfuk"
      • Speedy

      Disadvantages

      • None

      Super helpful customer service and representative

      The customer service rep I spoke to, Nathan Cain, was extremely helpful with my issue. I had ordered a computing part I ended up not needing but by the time I had realised though it was too late for me to cancel the order myself on the website. There were no wait times to talk to someone and he quickly resolved the issue and got a refund back to me.

      Will continue using Ebuyer in the future.

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      10.01.2017 17:21
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      Fantastic customer service experience

      I had to cancel an order quickly as I had ordered the wrong item. There's no hanging around in phone queues and the issue was sorted straight away by Becky Liddle (thank you!) in a quick, professional and friendly manner. Good customer service does make a difference, keep it up and I'll keep ordering from Ebuyer.

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      10.01.2017 16:00
      Not Helpful
      (Rating)

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      • Helpful
      • Polite
      • "Efficient "

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      • Cardiff

      Perfect customer service

      Quite possibly the most efficient and helpful customer services team I've ever had to be in contact with. They get the job done there and then, and are professional to the last second. Highly recommend the company and the employees. So much so that I've decided to do a review for them!

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      09.01.2017 18:03
      Not Helpful
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      • "Fast & Friendly"
      • Polite
      • Helpful

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      • Herefordshire

      Cassandra Bainbridge was polite, friendly and helpful

      Today I phoned about an order I placed that only part of had been delivered. Cassandra Bainbridge helped me out straight away and phone the courier while I was on the telephone. Great service.

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      09.01.2017 16:08
      Not Helpful
      (Rating)

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      • "Very helpful lady"
      • "British accent - hurrah!"
      • "no need to wait for ages on initial phone contact"

      Disadvantages

      Quick and efficient

      Was dealt with by Cassandra who was very quick to understand my problem (which was unusual). She did her best to help and when she was unable to resolve it she kindly directed me to the right person at microsoft who was able to help. Thank you

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      06.01.2017 16:57
      Not Helpful
      (Rating)

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      • "Highly recommended"
      • "Issue solved quickly "
      • Helpful
      • "Very friendly"

      Disadvantages

      Great customer service from Nathan, would highly recommend using ebuyer to anyone.

      Spoke to Nathan Cain today about a change of address, it's due to be delivered tomorrow so Nathan did everything possible to quickly resolve the issue and still get it delivered for tomorrow. Very friendly and felt like a valued customer! Would definitely recommend ebuyer to anyone, and thank again to Nathan.

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      23.12.2016 16:00
      Not Helpful
      (Rating)

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      • friendly
      • helpful

      Disadvantages

      • " closed chat by accident!"
      • "close button too close to minimise button"

      great help, thank you

      using the Chat jack was extremely helpful in helping me to choose components for my first PC build, saving me time and money! a great help even reconnected to me after i accidentally closed the chat!

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      15.12.2016 11:49
      Not Helpful
      (Rating)

      Advantages

      • "Well priced product even with P&P added"
      • "Click and collect is nearly half the cost of delivery"
      • "Quick Delivery by Click and Collect"

      Disadvantages

      • "The operative at the click and collect garage was poorly trained and incompetent which spoiled the service"

      A poor click and collect location; situation saved by ebuyer customer rep.

      I ordered a USB version of Windows 10 Pro at the most competitive price for a trusted supplier. Tried click and collect for the first time because the garage offered was close by and the cost of delivery was lower. It's worth customers working out the cost of delivery next to the cost of the product: if you are paying close to £9 for a £100 item that's nearly 10% for just having delivery - I always add delivery to the cost when looking at price comparison.
      The experience went slightly awry when the package tracking info said the item had been delivered and I went to pick up. There's no clue in the instructions telling you to wait until ebuyer send a collection email, I therefore couldn't get my package. Lee Newsome the ebuyer customer service rep then did a remarkable job of curing the problem, the phone was answered almost immediately and he personally and immediately sent the email I needed. His excellent service is why I've placed another ebuyer order today.

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      13.12.2016 15:00
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      What a pleasant resolution of my problem.

      Sarah Littlewood was wonderful face of Ebuyer, I had an email contact problem due to my computer problems. Sarah was very positive and most helpful in sorting my problem. By the end of a very sympathetic phone call the problem was sorted and I was able to collect my parcel from CollectPlus. She had such a clear,pleasant and positive manner that the whole transaction left me with a very good view of Ebuyer. Congratulations.

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      12.12.2016 16:55
      Not Helpful
      (Rating)

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      • "Very helpful and responsive"

      Disadvantages

      Excellent customer service

      Excellent customer service from ebuyer. Lee Newsome and Matthew Carruthers tracked down problem with courier, remarkably quickly at busy pre-Christmas period. Easy to get through by phone, amazingly so when I consider how long one it takes in many organisations, even to get through to a real person rather than a recorded message. I'm also very grateful to Chloe, who responded very helpfully on the Online Chat, when a similar problem arose a week earlier.

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      07.12.2016 23:15
      Very helpful
      (Rating)

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      • "The only good thing about my Ebuyer experience has been Sarah Littlewood's help in trying to achieve a refund and cancel my order."

      Disadvantages

      • "Poor process throughout "

      Don't use Ebuyer if you want a smooth transaction for PC supply.

      Sarah Littlewood gave me the only light in a dark and grim experience. She took my call to actually listen to my problem, help me without hiding behind email only communications no sorry computer says no.

      I haven't used Ebuyer before, was recommended but the experience has been poor and Sarah made it okay in the end.

      I don't understand why a supplier like Ebuyer passes me on to the manufacturer to sort out n Ebuyer problem. I did more running around than Mo Farah on a victory lap!

      Thankfully Sarah has sorted my refund and left me with some appreciation of customer service.

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