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Was served by Daniel Carruthers, very helpful!
I recently had to send an item back to ebuyer because of a manufacturing defect. I inadvertently sent an extra part back as well. I contacted the customer services when I realised the mistake and was helped by and advisor called Daniel Carruthers. He was more than helpful, contacted another department, found the part I needed and posted it back immediately at no cost to me.
I think his (and ebuyers) customer service is outstanding and would happily recommend them to anyone. I wish other companies were as good as ebuyer. I can't thank Daniel enough as he really helped me out. Thanks again.
Had a problem with a Logitech Wireless mouse nano receiver, Daniel was very helpful in trying to source a replacement from Ebuyer but to no avail. He emailed me the following day with an apology and a link to Logitech support.
Whatever reason I've had to contact Ebuyer, I have always found them to be very helpful. That's why they're in my "Favourites" Bookmark list.
Dude called Daniel (Customer Support Advisor) followed up on my order via email, was prompt, co-operative and clear.
Order arrived quickly.
Power supply missing fom Lenovo laptop,
Lenovo quality control at fault.
Wayne sourced a new power supply and sent it to me next day delivery.
I had to phone ebuyer because the CPU cooler mounting brackets were missing from an ex display motherboard I bought. I spoke to Jack who could not have been more helpful, he was unable to supply me with replacement brackets but when I offered to get them myself from eBay and we share the cost he arranged for a refund to cover the total cost. I have been a customer of ebuyer for many years and with the approach of people like Jack and the company I will be a customer for many more.
Absolutely impeccable service. I ordered a switch from here, but then realised I needed a spare powerline adapter too. A quick phone call was all it took to get this order cancelled and another placed. An absolutely no-fuss transaction and precisely the sort of service that keeps me coming back!
Thanks Jack and eBuyer for the excellent service!
I had a problem with a cable supplied with a new hard drive that I had purchased on had delivered on Wednesday, I did not see the point in returning the complete drive when I only required a cable. I telephoned and Jack dealt with my call, Jack listened to my problem and went to find a solution, the department was unavailable to Jack offered to call me back the next day. This was followed up by him and Jack advised that a new cable was being sent out that day and I would receive it Friday .This was a case of good old customer service of yesteryear where people did what they said and put the customer first . I was well impressed with Jack. Thanks for your help.
Have always purchased items online from EBuyer, but when I made a mistake and needed to speak (old fashion way) to someone, there was Jack. Most helpful. Did not have to wait for more than a minute to be connected. What a pleasure to do business with such a company ! Thank you, will be back to buy more soon.
Called about a cashback rejection from a retailer [not Ebuyer] wanting an "invoice" and not just an order confirmation?
Anyway [Jack] dealt with it and sent an invoice before I had even finished the telephone conversation - excellent!
My recent order got 'lost' in the delivery system somewhere but a call to Jack G. resolved everything - replacements arrived within 24 hours.
Fantastic job, Jack!
Jack was most helpful and he solved my e-mail problem in a few minutes.
I have used Ebuyer for many years now. And there products and especially there customer service is still second to none.
The delivery man screwed my order up but Jack Gibson came to the rescue like a knight in shining armour. He chased it all up and managed to sort it out.
Placed an order two weeks ago and order tracking stated the parcel should have arrived last week. This was not the case so I phoned Ebuyer, Jack quickly and effectively confirmed the parcel was lost and put though a new order to arrive tomorrow!