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I recently purchased a laptop and BullGuard Internet security from Ebuyer. The online purchase and subsequent despatch of the both items by Ebuyer was smooth, fast and efficient and I anticipated receiving the laptop within a couple of days. Unfortunately the delivery of both items was anything but smooth. I am happy to say the glitany of errors concerning delivery was nothing to do with Ebuyer itself. The next 2 weeks or so I became extremely frustrated by the lack of no delivery. I contacted Ebuyer customer services and the customer services representative who contacted me – Jake Dodsworth - was extremely helpful, effortlessly efficient, pleasant to deal with and kept me updated at all times. Managing a more than annoyed customer, organising a re-delivery and dealing with the delivery company could not have been an easy task. But Jake managed the situation perfectly and the outcome was a happy customer. Jake was one of the most helpful and efficient customer service reps I have dealt with in a variety of situations. I hope the Ebuyer management recognise his commitment and skills.
good customer service as was ordered to wrong address. short waiting time on phone and responded very quickly to emails
Excellent service, ordered usb drives at five o'clock and they were delivered to my door before ten o'clock the following morning
From Jake Dodsworth at Customer Support
I had the best support from Jake it helped me in the right way.
Following extensive tests by our returns technicians, this item was found to be faulty. A replacement product will be dispatched as soon as the RMA is closed.
This is the first time I have used E-Buyer and very impressed with the service. Good value for money. Although I made an error when ordering, the process for returning was clearly explained and I was kept in touch with where the package was and when they had received it back. Now the replacement is on its way, thanks to Jake sorting this for me.
Just got off the phone from Jack Gibson (customer services) who helped me out with finding the RMA form to print out from an email they had sent to me. He was a great help. The RMA for was not very easy to find.
Had parts missing from my earphones, called them and they tried their best and got me a complete new set of earphones thank you vfery much guys especially Chris who was so good at his job
Great Customer service. Quality goods always. Reliable delivery times. I always visit Ebuyer first - and get sorted every time. Reasonable prices always.
I have bough from Ebuyer since 2002 and always have an excellent experience. Today I noticed that I made a mistake with the delivery address. Contacted Customer Support and Jack Gibson was super fast at fixing my problem.
Thanks a lot for the excellency of your service.
Fantastic customer service throughout. There was a problem with the courier they used as the postman at difficulties in delivering to my house. (not ebuyers fault). Jack contacted me at numerous points to make sure I received my order.
Thanks Jack & Ebuyer
I bought an Hp laptop and I couldn't claim back the money on the Hp site. I wrote to hp and the answer wasn't helpful. They wrote the same thing what you can read on the promotion page.
So I wrote to ebuyer also to ask help. They answered on the next day. Chris | Customer Support Advisor is a really nice guy. He sent me a link and he wrote a step by step guide. Following his instructions it was very easy to make the claim. I really appreciate his help. I'm sure without him I couldn't make the claim. The lady from Hp wasn't helpful and the promotion site is not clear enough to make it easy the claim.
Yodel managed to lose my parcel and i wasted 3 days waiting in for a parcel that never arrived.over the course of these 3 days i spoke with yodels customer care on several occasions and was told many times it would be here tomorrow(but it never was)
On the third day i called ebuyer and within 20 mins everything was resolved the parcel was marked as lost and i was offered a replacement or full refund.I spoke with two differant members of there staff ben and jake and both were polite well spoken and quick to deal with my problems and overall i highly reccomend ebuyer and am extremely satisfied with there customer care.That said the same cannot be said for yodel and until ebuyer has a differant courier ill stick to using novatech
To summarise Ebuyer truly have first rate customer service but are let down by yodel(who have been voted worst parcel delivery time and time again on moneyservice)
Had to change my order a few minutes after placing it. Rang customer service (Jack Gibson). Hardly any wait time. Jack was very helpful and updated the order for me, notified me of what to do in an e-mail, and it all worked perfectly. Nice to deal with a real person who genuinely wants to help.
Everytime it's time to upgrade my desktop I always come to Ebuyer for my products and they never disappoint.
A while ago I messed up in one of my orders; I should have ordered 3 units of one item and ended up ordering just one. Contacted Customer Support and Jack Gibson was not only very fast at fixing my problem, but made it as easy as possible.
Great service as always. Keep it up!
I ordered a Lenovo Thinkcentre E50-00 TWR Desktop which should have come with windows 8.1. I contacted Emily at the customer support desk and within no time a disk was sent to me. A quick and very good response from Ebuyer.
The Lenovo desktop is fantastic value for money and I am very impressed with it.