* Prices may differ from that shown
Just wanted to leave some feedback for Ebuyer (especially for Emily Wass). Ordered an item last week, was shipped out the same day, and "apparently" had been delivered by Yodel (thats a whole other review!!) but wasn't anywhere to be seen. Rang Ebuyer to ask them to investigate and i've been really happy with the service since. Frequent updates, advised it was being looked into, Yodel driver appeared the next day to ask some questions (was there anyone at home, what time did i get back, etc) but in short, i have a replacement coming out today for delivery tomorrow! Bravo Emily, thanks for keeping on top of this!
Excellent customer service from Jennifer Bowes. Very quick response to my problem and she solved the issue in a few hours. Thank you Jennifer I will certainly use ebuyer again after this experience.
Just been speaking with customer service - Jennifer Howes. She helped in the past with getting a VAT invoice for a product I had bought on Ebuyer and she sent it through straight away for me. I still had her address and emailed her again for help with another invoice and again it was emailed straight back to me with no hassle.
Thank you Jennifer, I am hanging onto your email address ...
Hi Have, Just spoken to a custumer service girl called Emily, The company was ebuyer,, I had a real dilema about picking up my new pc from there courier people caalled Yodel, Basically they wot let me pickup the prcle unless a failed delivery had occured, So emily called the depot and arranged for me to pickup the parcel tomorrow morning. Top girl!! Well done, Great Customer Service..
I can see from a very previous review that the helpful assistance of Daniel Carruthers is clearly consistent. An on going problem ( Scott Kay, get your act together) was resolved in a polite, to the point manner and continually asked if I had concerns or questions and above all it was resolved in a matter of seconds. Well done and thanks again to Daniel Carruthers, when they promote you please get around to sacking Scott Kay!!
This is a review for Daniel Carruthers - Customer Support Advisor par excellance!!
I bought an Epson printer from Ebuyer about a month ago with excellent cashback. I put in my claim to Epson at the end of March knowing that the dealine for the claim was 30th April. Yesterday (27th April), not having heard anything from Epson after the initial contact to lodge my claim, I contacted them again. Not only had they decided that my emailed Payment Processed Ebay Order was not sufficient proof of purchase, they hadn't bothered to tell me either and were presumably going to wait a couple more days for the clock to run down on my claim.
I rang Ebuyer this morning and was put through to Daniel. He found my order. emailed a copy of the invoice to me whilst I waited and I forwarded that to Epson. I have just this minute had an email from Epson approving my claim!
RESULT!! Thank you Daniel.
This is a review left for Tracy from eBuyer customer support, I purchased an item eBuyer and it arrived damaged, as it was a large item & not wanting to send it back after spending considerable amount of time setting it up I raised an eNote with eBuyer. Tracy responded and after a few responses we come to a conclusion and I was offered a suitable reimbursement. Throughout the communication Tracy was professional and quick to respond.
The company in general are excellent and provide a comprehensive seleaction of products at a more than competitive price. I had an issue with a next day delivery not arriving and spoke with a customer service representative Robert Taylor who was absolutely excellent and the speed of the response and resulting problem fix was more than satisfactory even by my high standards. Thank you guys keep up the good work. (change your delivery company though)
Ebuyer always come up trumps, great customer service and very reasonable prices. I'm a regular buyer and have never had any issues.
I bought a monitor for my workplace, which arrived from eBuyer very quickly. Unfortunately it also arrived with an EU power cord rather than a UK one. To their credit, eBuyer dispatched the correct part within two days.
Unfortunately, the communication was poor. I was promised a call back within the day. This never came. I sent three different e-notes querying updates, and these were ignored. After three days I finally got an answer from a different and very helpful customer service rep (Jennifer) who told me a replacement part had been dispatched.
After missing delivery of my order 3 times, calling customer services to check options and being told there would be £10 charge to change delivery addresses I can say I wasn't particularly pleased. I must however express how impressed I was with the service I received when calling customer services. The rep I spoke with was more than helpful at informing me of my options, despite none of them being ideal.
Very good customer service - Jennifer Howes | Customer Support Advisor was exceptional in handling our difficult delivery arrangements
Thanks Ebuyer your always helpful when I have a problem with a purchase. Will buy from you again
Product query and return all handled very, very well.
I have been shopping with ebuyer with a few years now. I have never had an issue. Items always arrive on time and the customer service is brilliant. Never had to wait more than a minute when calling customer service. Special thanks to Daniel in customer service, he has been very helpful with my most recent query.