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Had an issue with our account/profile and Suzanne Byrom resolved quicker than I could type a second email thanking her for looking into it for us!
Ordered from ebuyer 5 times and I can't fault it! Every time I've contacted ebuyer they've made me feel like a valued customer and the customer service has never failed to fix whatever I've been having a problem with.
I recently ordered a £1 SD card reader but when it arrived the casing was smashed although the product still worked. I contacted ebuyer and I was helped by a customer service representative called 'Suzanne Byrom'. I was told to send some photos showing the damage, so I sent some over and they sent out a replacement free of charge with next day delivery!
Ebuyer has to be my favourite site to buy PC equipment from, insanely good deals paired up with an excellent customer service team.
Would recommend to anyone and everyone. 10/10
excellent returns team
Great service from Ebuyer (Rebecca Anderson). Product arrived quickly and the customer service from Rebecca was quick and helpful and saved me a lot of time. Will be using again.
Bought a GTX 970, couple of days later a promotion was started for a free game with the purchase of a 9xx graphics card. E-mailed asking if I could retroactively get in on the promo and I was sent a code for my free game in a matter of hours which was great! I buy a lot of my electronics from Ebuyer, never had a problem.
Had a pre-order for a gtx970 graphics card, price dropped before it was in stock, difference refunded no problems and received next day even though I picked "free postage, up to 5 days" excellent customer service
I had a problem with a Wowcher redemption which caused my untold worry. Wowcher said the voucher had been redeemed, ebuyer said that they had not received it. Eventually I managed to contact an ebuyer, namely Suzanne Byrom and she couldn't have been more helpful. The issue was eventually resolved and the product arrived the very next morning. Thank you so much Suzanne you're a star!
I have been an ebuyer customer for years & had a few occasions where they had let me down or were slow to respond to enotes.
I am happy to report that has changed.
When I was buying an Nvidia Shield tablet as a gift I was worried I would not get it on launch day, when I raised an enote asking if my goods would be delivered I got a reply within the hour & even better the customer service agent stated they would keep an eye on the order to let me know if there was any issues.
To her credit she did, I got warned that due the supplier stock shortage part of my order wouldn't be complete, when I asked at 6pm that night if the majority of my order could be shipped. I got a reply with 15mins showing that this had been done & my order is on the way.
A real good example of excellent communication & great customer service
I bought a new laptop after my old one broke, for the spec i was after ebuyer offered the most reasonable price for the delivery time i required (I needed it within 1 week).
I ordered it on the Saturday and on Monday evening they sent me an email which i did not get until Tuesday night since i had no laptop. As it turned out i had made a mistake when ordering as my delivery address and billing address were different as we just moved house and i forgot to change my address on the card i'd paid on.
Using saynoto0870.com I called their local rate number on Wednesday and spoke to someone who was very helpful after i told him i needed the laptop by the Friday (initially free delivery but now after the order was cancelled by them it would be more expensive). He offered free next day delivery if i replaced the order.
I replaced the order and got the laptop on Thursday. All in all i was pretty happy with the service since it was my mistake in the first place. The only improvement would have been if they had called my phone to tell me they cancelled the order cos there was a chance i may not have received the email in time.
After accidentally ordering the wrong item the gentleman from Ebuyer couldnt have been more helpful, item replaced and refunded with no difficulties, i would not hesitate to recommend ebuyer.
Accidentally ordered the wrong item but Luke couldn't have been more helpful, i buy all my computer parts from ebuyer and would recommend them without hesitation.
I had a problem with a monitor and eBuyer.com customer support, they were very good and clear in helping in getting the issue resolved quickly. So yes I will always buy and recommend eBuyer.com.
Ordered some items late Sunday afternoon and they were delivered by close of play the following day (Monday) The prices were all competitive and the order process easy to use and accurate.
No problems at the time of purchase and delivery of the product. Damaged a part of the product while installation and requested a spare. Efforts were made to find the spare and sent within a week of request without any extra charge.
Order for Blaupunkt tv went through quickly, took free delivery, arrived fairly quickly, had a job following Yodel for actual time of delivery, and they actually delivered it without warning, not E Buyer''s fault, good job we were in.
All e note''s answered by E buyer regarding time of delivery were prompt and helpful, also when we were hunting for a tv advertisement we had heard on Talk Sport,at a good price, they were most helpful, but in the end chose a different model than the one advertised.
So, we have found E Buyer very efficient, very helpful and would buy from them again.