* Prices may differ from that shown
I've purchased many items from them always comes fast / on the day expected.
Had to contact about a £1.50 usb cable I purchased that was damaged sent over pictures to prove it and they dispatched a replacement with next day delivery for free without the need to return the broken one even if it was only £1.50.
Member of staff that helped me called Jake was very helpful also
An excellent selection of items on offer with a site that makes it easy to compare and read reviews from multiple buyers.
When I had questions about missing tracking numbers for multiple consignments, I was able to speak with a customer service advisor who was able to answer my queries quickly and with a friendly and helpful attitude (thanks Emily Walshaw!).
All this is a refreshing change from Ebuyer of years ago, they seem to have really upped their game and being able to speak to someone for peace of mind is very reassuring.
Buy in confidence!
I was day-dreaming, waiting for my delivery, when my mobile made a little "plop", as it does when it receives and SMS text. "Your parcel has been delivered. Please rate the service". What delivery? I have received nothing. ...Panic!
Quickly I phoned eBuyer and spoke to Jack Gibson. Jack remained calm and understanding, putting me on hold while he made enquires. With the details he provided I was able to check with my neighbour and found the parcel.
Many thanks Jack.
I had to call customer services concerning my order. My call was picked up quickly by Jack Gibson who was really helpful, getting the issue resolved quickly and efficiently as well of emailing me with an update. The PC actually arrived sooner than expected. Thanks very much Jack.
I called the customer support number and spoke to Chris Stevens and explained that the product tracking info did not appear to be valid. He briefly confirmed my details and after a short hold came back to me with the tracking info I needed. Not only that I asked if he could send the correct tracking number to the registered email and he did so very quickly.
I frequently order items online but this is the first time I've ever used ebuyer.com, provided my order actually turns up I'd feel confident enough to use them again purely based on their telephone customer service.
As usual dealing with Ebuyer was a doddle.Great help from the customer service chap.Much better than dealing with a certain Tax dodging American company.The prices and delivery are better with Ebuyer as well.
Had a problem entering a coupon code for a free game that came with a video card I purchased, Chris Stevens in customer support was patient and very helpful, it's much appreciated.
Placed an order at 6pm, the parcel was delivered the next day before lunch time! What an excellent service ebuyer provide.
Excellent email support and problem solving by Jack, to arrange the delivery of my drive after i had been unexpectedly out on the first day of delivery, and unavailable to receive delivery thereafter.
Raised a note with ebuyer to say that a PSU that I bought over twelve months ago had an issue - the PSU in question has a three year manufacturer's warranty. Normally warranties over one year are handled by the manufacturer but after speaking with the product manager they're able to take back the PSU.
Not only that but they'll send a courier to collect it. First-class service.
I recently purchased a laptop and BullGuard Internet security from Ebuyer. The online purchase and subsequent despatch of the both items by Ebuyer was smooth, fast and efficient and I anticipated receiving the laptop within a couple of days. Unfortunately the delivery of both items was anything but smooth. I am happy to say the glitany of errors concerning delivery was nothing to do with Ebuyer itself. The next 2 weeks or so I became extremely frustrated by the lack of no delivery. I contacted Ebuyer customer services and the customer services representative who contacted me – Jake Dodsworth - was extremely helpful, effortlessly efficient, pleasant to deal with and kept me updated at all times. Managing a more than annoyed customer, organising a re-delivery and dealing with the delivery company could not have been an easy task. But Jake managed the situation perfectly and the outcome was a happy customer. Jake was one of the most helpful and efficient customer service reps I have dealt with in a variety of situations. I hope the Ebuyer management recognise his commitment and skills.
good customer service as was ordered to wrong address. short waiting time on phone and responded very quickly to emails
Excellent service, ordered usb drives at five o'clock and they were delivered to my door before ten o'clock the following morning
From Jake Dodsworth at Customer Support
I had the best support from Jake it helped me in the right way.
Following extensive tests by our returns technicians, this item was found to be faulty. A replacement product will be dispatched as soon as the RMA is closed.
This is the first time I have used E-Buyer and very impressed with the service. Good value for money. Although I made an error when ordering, the process for returning was clearly explained and I was kept in touch with where the package was and when they had received it back. Now the replacement is on its way, thanks to Jake sorting this for me.