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Thanks Charlie-Rose Noble in customer services this morning for sorting out my order mistake.
Its great to know there are real people behind the e-buyer website!
Big thanks to the ebuyer team!!! Had to exchange a faulty linx 10 tablet for a new one (silly me forgot to remove my 64 gb sd card from the unit), rang ebuyer and spoke to Harry Platten who made the necessary arrangements for retrieval of the card from the unit. Received my card via recorded delivery and must say I was impressed!
Had a major issue with Lenovo over the cash back amount to be paid following the purchase of a laptop. Having not got satisfaction from Lenovo I cntacted eBuyer customer service and spoke to Rebecca Anderson. She took my problem on board and followed it through to a point where Lenovo have now contacted me and are going to pay back the proper amount. Many thanks Rebecca and well done to eBuyer Customer Services.
I ordered a Black Slim Micro ATX & ITX PC Case which sadly arrived with the front fascia broken. Instigated an RMA return for a replacement item to be told that the item is discontinued and no longer available. Contacted eBuyer customer service and spoke to Rebecca Anderson who is a little treasure - a very helpful, polite and professional person, she rectified the existing situation at once and laid to rest my concerns. Have since ordered a replacement case.
Great customer service, dispatch time and delivery. A special thanks to Miss Rebecca Anderson who was great at getting my delivery questions sorted out.
We had an issue with a courier who was not able to collect a return despite being within a few meters of our address. Quite rightly eBuyer were not willing to arrange another collection until they were happy we could demonstrate that we were in and waiting for the courier. After a discussion and exchange of email with the eBuyer customer service team they agreed to collect the item.
The courier attended and although it is a week later the right decision was made and it has restored my faith in eBuyers customer service.
A special thanks to the ms Rebecca Anderson.
i received my item and called in regards to item being incorrectly pictured on your website.
Rebecca was very polite and efficient in her line of work was very impressed with how she handled the situation. I received a email the first day of phone call and was aware of every process that was being under taken.
she goes up and above the 5 start rating would highly recommend her she has a potential to become someone in a higher position within the ebuyer company.
kind regards simon
I had not received a notice for delivery and so I called, and the number and I was lucky to get Rebecca, who was so kind and lovely, explaining that my International Card had been declined.
She took her time , and explained the situation, processed a new payment for me on the spot, and then said I would have my item tomorrow.
lovely, POLITE, efficient and friendly service.
I recently signed up as a member of Ebuyer.com unfortunately there was a slight glitch with the signup process which I am sure was caused by me I ended up with two accounts! Anyway as a result I couldn't find my order. I called customer service and only had to wait briefly before my call was answered by a very polite and most charming young lady called Rebecca Anderson who was the most efficient helpful and patient customer service representative I have ever had the extreme pleasure to deal with. If all customer reps were as kind and helpful as her the world of online problem solving would be a much better place. Thank you Rebecca and Ebuyer.com for having the good sense to have such helpful staff representing your company, Yours sincerely Mr. Shirley
Had an issue with my order delivery charges and contacted Customer Services. The phone was answered quickly and it was a real pleasant experience spaeking with REBECCA who dealt with this in a courteous, helpful and efficient manner.
Suffered a silght error on my recent order due to the website that caused my puchase to be charged with delivery cost when it should have been a free delvery.
I rang the customer line immediately and it was a real pleasant experience dealing with a courteous, helpful and efficient individual by the name of Rebecca on the phone. She sorted the issue and emailed me back with a prompt response later.
Good customer facing team.
Hi, I would just like to say how impressed I am with Ebuyer, and your
colleague Harry. I contacted re this order earlier this week and Harry
dealt with it. And what a wonderful job he did. I received the socket the
day after he informed me he would send out a replacement, fully one day
earlier than he said it would arrive. it is now fitted and working and my
wife is very happy. We are always quick to complain when things go wrong,
so I think it only right that exceptional customer services deserve a
Well done Ebuyer. Highly recommended.
Very impressed by JESSICA, whom I rang this morning at Customer Services, to request an invoice for a purchase made 5 weeks earlier, needed for a cash-back from HP. Within minutes, a copy was on its way to me as an email attachment. Good speedy response!
i just bought a linx 10 tablet i had a small problem with it i contacted customer services and spoke to REBECCA she dealt with the problem quickly and efficient just waiting for a return all sorted out in no time
It had been a while since I'd last ordered from ebuyer and it took a tempting email to remind me to use them again.
I wasn't disappointed