Sometimes good price (however, not much lower) BUT PAINFUL CUSTOMER SERVICE (Ebuyer.com)

Member Name: mjzafar

Product:	Ebuyer.com
Date:	03/06/09 (67 review reads)
Rating:

Advantages: My order number is 12251668.

Disadvantages: Extremely poor customer service. You will regret if you purchase from them

I bought a Toshiba laptop from eBuyer and paid for Windows VistaB. Although Vista came on the computer, it crashed on the first day. The recovery CD I received was Windows XP. I contacted e-buyer. Their attitude was unbelievably rude. I communicated with Kathy Smith from customer services and she forwarded a very rude email from someone which said I should have created a recovery CD and company cannot help. I talked to Toshiba which suggested eBuyer should help or I should complain to ConsumerDirect. I contacted Kathy (at eBuyer) again. She forwarded the issue again to the relevant department and said she would get back asap. Next 2 weeks I waited for reply and sent her six emails looking for reply. She did not even bother replying. Perhaps she was told to totally ignore me. This was the worst customer service situation I have seen. Now dealing with ConsumerDirect.

Summary: I just recommend you not to buy from this vendor to avoid a painful experience.