Description:online electrical superstore.
Newest Review: ... at Dudley late on Friday if not Saturday morning for sure. Again a pack of misleading information. They dont deliver late at ... more
Customer Empiredirect.co.uk Reviews (59)
by John K - written on 05/01/09
NEVER EVER buy anything from these guys! We had to wait over a month for our Fridge Freezer and were constantly told it'd be with us next week... er sorry.. next week ... er sorry meant to say next week. They put ALL the fault on the manufacturer. They treat the customer like an idiot (not rude, just fill you with a load of codswallop). I'm not surprised in the least by reading some of the comments on this review site .. we just experienced exactly the same thing! Yes they are cheap, but TRUST ME it's not worth the headache! Pay the little extra and go to Dixons/Comet etc and get the product within a week. I dare to think if our Fridge went faulty and we had to ring Empire to sort it out. Doesn't bare thinking about!John K
by Ashsoft - written on 01/12/08
I ordered a 42" LCD on the 6th Nov. They said it would take 7-10days. On the 19th my wife had to ring them to see where the TV had got to, they said the manufacturer has problems and its not there problem. I emailed them the same day and asked them to give me a definitive delivery date but the never answered my email. On the 21st I cancelled the order and they said they would refund that day. It's now the 27th and still no refund. I eventually got the same TV at Dixons online within 2 days. Just shows who has the problem. I will never use again and I am now starting legal proceedings.
by sher afzal - written on 25/11/08
cheap in price & cheap in customer service NO RULES, NO CUSTOMER CARE - JUST MONEY BANDITS!!!!!
by John Clarke - written on 26/09/08, updated on 29/09/08
The saga continues on my promised but non delivery. Having written my review on this firm and still not having received my order I was telephoned back to be told I should not have been promised a next day delivery. But I was told the item a laptop may yet arrive at Dudley late on Friday if not Saturday morning for sure. Again a pack of misleading information. They dont deliver late at Dudley and there was no chance it would arrive then. As for Saturday well you guessed it it didnt arrive then either having finally checked at 3pm. Bradford the main switchboard salesman was unable to tell me where my laptop was only that it had been picked out for delivery. He added that I Read the complete review
by once-bitten-twice-shy - written on 12/09/08
DO NOT TOUCH these people with a barge-pole. Their so-called "customer service" is non-existent - I was told four different things by four different people. The warranty was not worth the paper it is written on when it came to a repair and I have just spent nearly £75 on a local firm to come in a do the job. Don't be fooled by the cheap prices - you'll pay for it later if the appliance breaks down ! DON'T SAY YOU HAVEN'T BEEN WARNED