The saga continues..... (Empiredirect.co.uk)

Member Name: John Clarke

Product:	Empiredirect.co.uk
Date:	26/09/08 (63 review reads)
Rating:

Advantages: They answer the phone

Disadvantages: They dont know where your order is nor a delivery date just give you false hopes!!

The saga continues on my promised but non delivery. Having written my review on this firm and still not having received my order I was telephoned back to be told I should not have been promised a next day delivery. But I was told the item a laptop may yet arrive at Dudley late on Friday if not Saturday morning for sure. Again a pack of misleading information. They dont deliver late at Dudley and there was no chance it would arrive then. As for Saturday well you guessed it it didnt arrive then either having finally checked at 3pm. Bradford the main switchboard salesman was unable to tell me where my laptop was only that it had been picked out for delivery. He added that I shouldnt have been told next day as it usually takes a few days and that I should expect it on Monday or Tuesday (not the Friday I was promised without asking). Then came the next clanger they were sending it to Nuneaton a Depot I never asked for and which is even farther from my address than Dudley. I was told if I wanted to correct it it would all have to be restarted and again I would to a similar period for delivery. What a hopeless disorganised team run the show, do the bosses know? With only a 27% satisfaction rate on one site and with the difficult trading conditions I wonder how long they will last, regardless of their past history and cheapest prices??? JC

Summary: The Companys delivery in my case shows bad org or deliberate deceit to get orders??