False promises; silence when challenged (Empiredirect.co.uk)

Member Name: steibelt

Product:	Empiredirect.co.uk
Date:	03/11/02 (55 review reads)
Rating:

Advantages: Price

Disadvantages: Rotten service if things go wrong

I've used this firm before - they are good on price, reasonable on delivery [but beware, some other firms don't charge and £30 is a hefty extra to take into account on white goods].
ED offered a washing machine for about £50 less than Comet etc and better than any other on-line stores.
As usual, when one of these goes wrong, you need another in a hurry, so price isn't everything. Rather than take my chances over the Net, rang to check stock and delivery. Agreed to pay a premium for delivery the following Saturday and sat back to wait for it to arrive. Credit card debited immediately. Just before the day, received call to say that delivery not possible on Sat but following week. Carrier blamed for mix up.
In follow up calls, eventually established that goods in question were out of stock & not expected for weeks. Person taking my original call should have known that and I'd been lied to. I was not happy as I'd waited a week by this stage; no apology offered and I cancelled order. Was given name of service manager Mr Robert Mucha to complain to if not happy - have emailed, written, phoned and phoned, left messages. He's never replied - the only reason I know he exists is seeing a response in a feedback site like this.
So the moral is beware if you use this firm. You could be lucky and get a bargain - but if things go wrong, you are [nearly] on your own. Any inconvenience is at your expense.

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