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  • lack of conscience
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      17.11.2002 01:39
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      You've probably seen the advert somewhere on your internet travels, get three books for three pounds with no commitment. That's Etsp.co.uk's generous offer to you and unlike most book clubs you don't get tied into buying some overpriced books in your first year of membership. The stigma of joining a book club is something that many seem to avoid, what may seem like a good deal at first normally turns out not saving you any money at all. In fact it gives you more hassle. That's why I was skeptical about this offer and didn't take advantage of it for months. However you can join up to Etsp via ipoints and gain yourself 75 points in the process which would put you well on the way to a free/cheap dvd or cd. Plus I'd read a few reports from fellow Ipoints users who vouched for the ease of use in getting the offer and the ipoints. So you go over to estp.co.uk or via the ipoints link, you have a selection of books to use from. Don't get too excited as the selection isn't huge, you get stuff like the Chambers dictionary, various novels, erotic stuff and also practical books giving you help on computer software and writing. I went for the Chambers dictionary, a Microsoft office help book and a listings book for writers. Had I bought these book on the high street I would have been looking at close to fifty pounds for the lot. You make your selections by adding them to a shopping cart and then it's merely a case of entering delivery details. You don't even have to pay for the goods straight away. Your three books are charged at three pounds and there is a £3.95 shipping charge on top. So for your £6.95 you get three quality books and a neat little document bag as a free gift if you like. My selections were sent to me via courier within the week in some sturdy packaging and the books were actually as new as you'd buy off the shelf. I was very impressed. The only catch with the offer and joinin
      g is that Etsp will reccomend you a book of the month for a six month period. You'll also get some of the usual brochures advertising the latest books. But as they're online you can simply create an account on their website, pay your bill and decline their reccomendation with the click of the button. You won't be sent anything and a short amount of clicks is nothing to the amount of money you've saved on the books. The only thing negative I would say is that there isn't really a good explanation to how you can pay online and manage your account. It took me a while to find that I had to set up an account even though I'd placed an order through the site already. I can see a few users on dooyoo haven't had a good experience and I can't really comment on that. Certainly from the look of the website I wouldn't say that their products are the most keenly priced on the web, you can definitely get books, dvd's etc cheaper even on the high street. But as an offer I would certainly reccomend it to anyone and with the ipoints link you can really take good advantage as the points were credited to me in a few weeks after the transaction.

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        04.11.2002 18:42
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        The usual, 3 books - £1 each plus free gift and postage - NO COMMITMENT!! Has anyone actually SPOKEN to anyone at eTSP? All telephone automated for starters, not everyone has access to PC's all of the time, plus I have always had problems logging in. I received 2 books which were just left on my doorstep, no attempt to hide them or put them behin the wheelie bin! After receiving many invoices for 3 books plus P&P, I wrote to them telling them I never received my 3rd book or free gift. This was ignored and kept receiving invoices until ONE DAY....... I received on for £54.97 which on my statement tells me £3 for 3 books plus £3.99 for P&P PLUS ££47.98 CANCELLATION CHARGE!!!!!!!!!! What cancellation charge??! I'm not commited! If not paid with 10 days or so, then I will be getting a visit from debt recovery..... I DON'T BELIEVE IT!!! No ackowledgement of my letters..... no concern that I had not recieved my 3rd book, but they did cash the cheque for £2.00 which I sent for the books recieved! I have now took this to Trading Standards & Watchdog, so lets see.... I wanted my account back to ZERO, I recieved a letter today advising me that my balance is outstanding for the book not recieved and P&P....... ARE THEY FOR REAL?!! I'll keep you posted!! SO, MY OPINION - KEEP WELL AWAY!!!!!!!!!!!!!1

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          13.09.2002 18:59
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          E-TSP is a book club based on the internet. I originally joined e-TSP because they have a great sign up offer. When I joined I got three books for 1p, which is a bargain!! I did have some reservations when signing up after hearing stories from people about mail order book clubs in general. I had heard nightmare stores about people having books turn up on their doorstep every month that they didn’t want and then having to pay to send them back. So far (touch wood) I have had no problems like this at all. Every month you are sent a small brochure and usually an extra bit with the bestsellers of the month. You can either send back the slip to say that you don’t want the book of the month or you can log on to their internet site and refuse the book of the month on there. They will always send you an e-mail if you do this on the site so that you know you have refused the book. So far I haven’t received one book that I didn’t want. Obviously if you don’t send back the slip or refuse the book on the site you will receive the book of the month. I have a friend who received the book and she e-mailed e-TSP to say that she didn’t want it. They send a prepaid address label for her to return the book so it didn’t cost her anything. You only have the inconvenience of parcelling up the package and going down to the post office, which is your own fault for not returning the slip!! I have known people to refuse the parcel when it is delivered and it will be returned to the sender, this is a good way to get out of taking it back to the post office!! The club itself then. The prices are moderately cheap. There’s nothing that you wouldn’t find for the same price elsewhere, amazon for example. The choice of books isn’t wide but you can usually find something interesting every month. The way to get cheap books from this club is to buy two. If you buy two books you will get the second at a redu
          ced price, usually half price. You also have to pay postage costs so watch that you are not paying too much for the books! I would say that e-tsp aren’t any better than any other website to get books from and personally I would rather have a wider choice and browse around amazon for a while and purchase from them. Occasionally you will find a bargain new release. I have found that e-TSP usually get paperback versions of new releases quickly which means you can buy the book cheaper!! If you prefer to have the hardback version this is of no interest to you at all! Their website is very good. It downloads quickly and it’s easy to find your way around. So the outcome is that the only reason to join this club really is for the first three books which you get really cheap! You have to stay a member for six months (I think!) and then you can cancel. This isn’t a problem if you can remember to cancel the recommended book every month but if you are forgetful you may want to think twice about joining.

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            11.07.2002 21:09
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            • "lack of conscience"

            eTSP, fsf, bca, etc... I can't stress this enough - stay far, far away from these people! I first signed up for one of their '5 cheap books' offers about 2 years ago, through eTSP. Half the books weren't delivered, and I was told that they were out of stock due to excessive demand. Amazon would have tried to get them anyway, this lot just sent me some gift vouchers, which were rejected when I tried to claim them! I ordered a couple more books from their catalogue over the next three months - which was a huge mistake. Aparently, even though the books were listed in the eTSP catalogue, they were from various other Guild House/BCA book clubs... and they signed me up for them automatically! I then received various 'joining packages' which I hadn't asked for. I sent them back, only to be told that they hadn't received them, and that I had to prove that I'd sent them back! After about 3 months of arguments, I finally got them to back down regarding the payment for the items. However, I couldn't get them to cancel the membership in the other clubs, which I hadn't asked for! At this point in time, I am a member of 4 of their clubs, and, as I stupidly asked for one book to be addressed to my wife as a present, she's been given membership too! So, from ordering a total of 10 books, I am now liable for another 20 books, from clubs that I didn't join! They will not cancel membership unless I 'meet my commitments' (which I didn't make anyway!), and I have to spend time on their websites every few weeks cancelling their editors choices! The worst is the SciFi club - you can't cancel online! They're also very good at adding items to my account that I haven't ordered, and that haven't been delivered, and then threatening me if I don't pay for them! They also insist on using couriers to deliver their parcels, so, if one is acce
            pted erroneously (such as by a well meaning neighbour), I have to pay to send it back! Nearly every legitimate order I've placed through them has been messed up, and don't get me started on their web sites! You have to have one log in per site, you can't use the same user name, and you can't link your accounts together. Log in, log out, log in... If you value your sanity, DO NOT join ANY of their book clubs! These people will haunt you till the day you die!

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              07.07.2002 00:37
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              I initially saw an advertisement in a magazine stating something along the lines of 3 books for a fiver or whatever , it was cheap anyway! Now i,ve always been suspicious of ads like these because somewhere down the line you have to join some club and basically end up getting screwed! The reason i actually ordered the books in the first place was that it stated you didnt have to join any club to get the books , there also wasn,t anything to write in even if you did i might add.Anyway i order my 3 books to which i only ever received 2! I payed for the books and that was that-at least thats what i thought.Then about a week later what comes through my door? YES!! a poxy catalog and an ordering form.Now i keep getting these and its starting to **** me off. I feel that TSP has conned me into joining a club i had no intention of ever joining in my life.So just in case someone who actually works there actually does read this my so called membership number is 0306765462.Take me off! So as i said to my wife,WHAT CLUB IS THAT!

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                17.05.2002 09:12
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                ESTP...... Having joined TSP on 20/04/02 before I researched the company I was looking forward to my books.. The Introductory offer of 3 books for £1 each was most alluring..the choice was not great but I found 3 books which interested me greatly and so I looked into it further.... I could get my books "At no commitment to buy another book ever" and "Postage and Packing at £2.99 no matter how many you order" sure beat Amazon...seemed to have the major books after Introductory offer on sale at cheap prices... I Looked a little deeper and BCA, big name in the book market...Book Club Associates, are behind the deal... Online ordering...no payment until you get the invoice then you can pay online or by telephone or post... I felt like a trout in a river with no food and then a juicy worm appeared with a shiny thing hanging out it's mouth and I'm hooked....I Sign/Type up.... And then the fun begins.... I got an Email immediately telling me my order saved me £59.98 for ordering : Trade Secrets 2001 at £1 Internet: the Complete Reference- Millennium Edition £1.00 The Worst Case Scenario Survival Handbook £1 Document Case (Free Offer) Postage £3.99 Postage is not as per terms and conditions at £2.99, I decided to leave it until the invoice comes in. I discovered that I couldn't log onto the site and Emailed eTSP, they replied rather speedily and I was in... My account said that 2 of the same book had been dispatched on the 21/04/02...as it was the 6/05/02 I emailed my concerns on delivery and duplication... The response was an apology on the duplication which was a website fault and would be corrected...The free document case was not available but I would get a £5 voucher...cool...but a title was not available and would be posted when it came into stock..this happens alot I have found out after some investiga
                tion....And my order would be with me within 7 days..... I received a Newsletter from them 16/05/02 showing the recommended title...I'd heard that rejecting it was vital to save me some money....I clicked the link and visited the page with the book...No section or link allowed you to reject the title...I looked under numerous sections of the website and even the recommended title section did not have the book..I could not reject it... On the Evening of the 16/05/02 I emailed my concerns on delivery and also not being able to reject the title... I got a response tonight which said the book has now been rejected by you and my books were dispatched on the 1/05/02 and to allow 28 days for delivery along with the following text in the Email : Does it seem like everyone knows how to use the web except you? Internet All In One Dummies Desk Reference is chock-full of clear, step-by-step information on using the Internet, navigating the web, building a website and much more. Maybe this seems quite normal, but to me it was a message saying "you are stupid" from the customer services team at eTSP....You decide was it meant as a suggested book or a lets tell him he's stupid by suggesting a dummies book...answer on a comment please...And if you name is Lisa from eTSP don't bother I have your number... If you do go to the site http://www.etsp.co.uk then please look at the top of the page where it says "quicker delivery"...quicker than what walking? The courier company they use is "White Arrow" according to the Email I have from ETSP....surely it does not take 28 days in the hands of a courier company to deliver the goods... The question has to be why buy a book from eTSP if delivery is going to take 28 days...cost..well yes but time has a price as well, I've bought and read another book awaiting for my eTSP books, if eTSP had been on the bal
                l with a smooth operation and had customer service staff that knew how to do their jobs then I may have spent the money with them...The better half wants the new Jilly Cooper book but Amazon will get that order.... It's now the 17/05/02 and I await today to see if my order will be delivered...I could await another 13 days though according to the latest Email.... I hope this op does not look like a moan about eTSP which it's hard not to be but I still feel furious... If you join eTSP then please have better luck than me....and have all your ordered items in stock....Just out of interest my account at eTSP still has the duplicate item....No update... Maybe I'm just one in a thousand that has poor service but look around and get more feedback on them....

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                  29.01.2002 02:08
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                  After receiving emails from Ipoints telling me about TSP’s introductory offer I decided I would take a look. TSP stands for The Softback Preview. They offer books that are the same as the hard cover versions but the hard cover is replaced with a durable softback cover. They also claim that the softback books they offer are not available in paperback anywhere else in the UK and that TSP originals are unavailable anywhere, in any format, in the UK. I found the Homepage easy to navigate. It is in exactly the same format as World Books and Just Good Books. It showed clear details of the introductory offer, 3 books for £1 each and no commitment to buy other books. Also available, if you want to include it in your order, is a free Document Case. Along the left-hand side of the page there are the book catergories, these include, History Science Reference Health and Self Health Fiction Literature and Language Erotica There are 3 easy steps to ordering your books. 1. To look around the site at the 100 books available on the introductory offer. 2. Choose 3 books, add them to your basket, not forgetting the free document case. 3. Complete the online form and then wait for delivery. There is a good selection of books to choose from in the 100 available for a £1. I chose the Internet Bible, 2nd editon, this also includes a CD- Rom with over 40 Internet tools and utilities. My second book was The Royal Society of Medicine Health Encyclopedia, this is a A to Z reference book covering all health matters. My third choice was a Lord of the Rings set of 3 books, which counted as one choice. Each time I made a selection and added it to my basket there was a message telling me how many books I had left to order to complete the introductory offer. Lastly I ordered the free gift, which is the Document case. The basket showed all my choices including how much I was paying for them as well a
                  s the full Publishers prices, it showed I had made a saving of £121.72 with my £3 order. It also stated clearly that postage and packing costs an additional £3.99. So the total cost of my order would be £6.99. Next proceed to place your order, here you are required to give your name, address, telephone number and email address. Once your order has been sent you receive an email confirming it and detailing the items and the cost. There is a phone number and an email address to contact TSP should you have any query. I placed my order on 6th December 2001, I knew from reading other opinions that my order would not arrive in time for Christmas, as they were not the fastest when it came to delivery. My order finally arrived, by courier, on January 24th, 7 weeks after I ordered it. The books were well packed in plastic, in a large, brown, cardboard box and also enclosed in the box were Februarys issue of the Preview and my invoice and statement. This shows your membership number and details the order and the amount to be paid within 10 days of receipt of the order. Payment can be made by post either by cheque/Postal Order, Visa, Mastercard or Delta. You can also pay by phone or online using Mastercard, Visa or Delta. Also included on the invoice is the recommended title which, if you do not tick the box to state it is not required or refuse it online, will be sent to you. There was a note in the parcel apologising for the delay in delivery. It stated that they are in process of upgrading their system to improve the service to members and have been experiencing problems resulting in the delay in the delivery of some books. They are dealing with this problem and all future orders should be handled a lot faster. When you initially log on to TSP online, you are required to enter your membership number, give yourself a user name and a password. Once this is accepted you can view your account, this shows details of any ord
                  ers and the amount due for payment. It is easy to pay online, once you have decided to pay you are taken to a secure server, here you select the card type, enter the card number and expiry date. When this is complete your account will show payment instruction received. I also refused the Recommended title whilst I was online. This was followed by a confirmation email, so if there is ever a problem with receiving this, when you have not ordered it, remember to keep this email as proof that you refused it. There is no commitment to buy any further books from TSP, but when you have paid for your introductory order you will be sent 6 issues of Preview, this is a leaflet from TSP telling you what books are available that month. If you wish to cancel your membership, this can be done in writing to TSP, but only after you have received the six issues of Preview. If you receive the wrong book or a damaged book these can be returned free of charge and a replacement will be sent. If you return a book for any other reason TSP will make a handling charge. The February issue of the Preview has an offer of buy one book for the full TSP price and get all the books you want for 30% off the TSP price. Postage and packing costs £2.99 per order, not per book. The recommended title this month is The A to Z of almost everything for £13.99. Other book prices vary from £6.99 to £17.99. I am pleased with my books, even though I had a long wait for them. The Document case is nothing special, just a green bag, big enough to hold A4 size documents, with a black plastic lining, handles and a shoulder strap. What you can expect for a freebie.

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