Newest Review: ... sure what you want) or you can use the side bar on the left-hand side to select certain features such as brand, wheel size, ... more
Choose Evans Cycles when buying a new bike!
Member Name: nixtee
Advantages: Good customer service, a wide choice of bikes and accessories, easy to use website.
Disadvantages: Dispatch notice received after bike arrived, courier left bike in front of garage without signature.
I wanted to get back into cycling as a way of getting fit, but needed a new bike. This is where Evans Cycles comes in. When spending quite a bit of money on an item, I want to be sure I'm using a reputable company and I'd heard of Evans Cycles before, so I thought I'd check out their website - Evanscycles.com. The fact that they're on Quidco too was a bonus!
Evans Cycles have stores all over the UK, from Glasgow to Brighton, though living in Mid Wales means none of them are near me... My nearest would be a couple of hours away in Birmingham or Liverpool, this is where the website comes in handy for me.
Evans Cycles sell a range of bikes including mountain bikes, road bikes, hybrid bikes, BMX bikes, kids bikes, folding bikes, electric bikes, touring bikes, triathlon bikes, tricycles... You name it bike-wise and Evans Cycles probably sell it! They don't just sell bikes though, they sell many other items relating to bikes such as the ever-important helmet, cycle clothing, cycle computers, trailers, lights, cameras, racks, bags, panniers, body armour, first aid kits, tools, workstands, training products, maps and much, much more. As I've said, you name it bike-wise and they've probably got it or can source it for you.
The website looks good and, most importantly, is easy to use. Products are easy to find... If you know what you are after then you can use the search box, or you can use the menu to browse through the categories. Once you are in a certain category, you can either browse through the products (if you're not quite sure what you want) or you can use the side bar on the left-hand side to select certain features such as brand, wheel size, number of gears, brake type etc, to whittle down the number of products to a select few.
When I ordered my bike, Evans Cycles had a sale on. In fact, they continually seem to have some kind of sale on, so it's always worth checking the website to see what deal can be had.
Even before I went to the website, I knew what brand bike I wanted. As a kid and a teenager, I always had Raleigh bikes and never had a problem with them. The next question was what type of bike to get. My last bike had been a mountain bike, but did I really need a mountain bike when I'd primarily be cycling on roads (albeit some of them rough roads!)? I decided on what's known as a hybrid bike - It's the best bits of a mountain bike and a road bike all in one bike.
Each product page gives you not only a description of the bike or product, but also a list of details such as what type of frame it has, grips, rims, hubs, gears, tyres etc... everything you need to know about the product. This is especially important when choosing a bike. Not only did I want a Raleigh bike, but I also wanted a bike with a particular kind of gear system.
I chose the Raleigh Voyager Deluxe 2011 Hybrid Bike at £299 (with a saving of around £35 off the original price), but as I was ordering a bike from a website, I needed to know if the frame size would fit me (most bikes give you a choice of 2 or 3 different frame sizes). Using Evans Cycles help pages, I'd worked out what frame I thought would suit my height and leg length, but thought I'd better check with them before I ordered the bike. So I fired off a message to them using the form on their website. I sent the message at 3.34pm on a Saturday afternoon and received an automatic reply stating that most emails receive a response within 48 hours and was given a reference number for my email. At 3.41pm, just 7 minutes after I'd sent my message, I received a reply saying that my particular frame size choice was perfect for my height. So I set about ordering the bike.
Ordering the bike was simple and I knew I'd got the best price for the bike at that time. Evans Cycles offer a Price Match commitment where if you find the bike cheaper elsewhere they'll match it. Also, if you find the bike cheaper after you've purchased the bike from them, they'll refund the difference within 7 days. I'd already done my homework and searched, but couldn't find the bike I wanted any cheaper anywhere else.
Evans Cycles accept debit and credit cards, as well as PayPal. If you order by phone or in store they also accept finance and Ride2Work vouchers.
UK standard delivery (3-5 days for clothing and accessories, 5-7 days for bikes and other large orders) is free, as is Ship2Store delivery (whereby you can order your bike or accessories online and pick them up from your local store). If you require your bike or accessories sooner, then Evans Cycles offers Priority UK delivery at £15 per bike and £3.99 per order of clothes and accessories. They also offer Saturday delivery at £30 per bike and £15 per order of clothes and accessories. International delivery is also available. I didn't need my bike in a hurry so chose the free standard delivery.
Once I'd gone through the ordering process, I received an order confirmation email with my order details.
Having ordered my bike on a Saturday with free delivery, I didn't expect my bike to arrive until after the following weekend. However, my bike arrived on the following Friday, so arrived on the 5th working day. One issue though was that I hadn't received a dispatch notice (so I hadn't been expecting the bike and nobody was home to receive it - and the courier left the bike in front of the garage without being signed for... Good thing I live in a quiet area!) and didn't receive the dispatch note until some days after I'd received the bike (so I had to contact them to make sure they hadn't sent out a second bike!).
The bike was carefully packaged in a sturdy box and adequately protected from any damage should the box be knocked about. Evans Cycles assemble and test the bike before delivery, so all I had to do was turn the handles to the correct position and attach the foot peddles. Then I was ready to go out on my brand new bike.
Would I recommend them?
Evans Cycles have a wide and varied range of cycling products at competitive prices. Ordering is simple and straightforward and their customer service is swift, helpful and friendly. I'm already looking at ordering some accessories from them and they'd be the first place I'd go to to buy another bike should I need to.
Summary: The place to go when buying a bike or bike accessories!