AVOID EXPANSYS AT ALL COSTS (Expansys)

Member Name: Allastair Lindsay

Product:	Expansys
Date:	20/03/08 (101 review reads)
Rating:

Advantages: Cheap products

Disadvantages: Cheap products that don't last; clueless, rude staff; no customer service

My nightmare started when I bought a smartphone (HTC S710) from Expansys. Two months after purchase, a shard of metal flaked away from one of the keys leaving it sharp. This caused it to get caught on my trousers and thumb whenever I used it. This got worse over time.

On top of this, the plastic coating on the rubber on the edge of the phone started peeling away. For the record, I always take really good care of my phones, especially an expensive one like this. I certainly do not expect issues of this nature after just two months.

In my view, this product is defective and not fit for purpose. Therefore, under the Sale of Goods Act I believe I'm entitled to a full refund. However, Expansys would only offer a repair. I disagreed, adding that there's no guarantee the repaired phone would last beyond 2 months either. No response. After several more emails to their clueless staff, I recieved an email from their Despatch Manager (!?!) confirming their original offer of repair.

In total I wrote 14 emails and got nowhere. The Expansys staff were rude, illiterate and completely uninterested in helping a dissatisfied customer. They even couldn't provide me with the surname of one 'rep' who signed an email using his first name only. If any of you have the misfortune of contacting 'Cameron' all I can say is good luck.

I have since tried (on three separate emails) to get the name and address of the Head of their Complaints department but have not had any response at all from them. They are completely ignoring my correspondance.

I spent good money on a product I thought would last. The product (HTC S710 smartphone) failed to live up to the billing, and Expansys did nothing but make matters worse. Don't get duped by the cheap prices - they're cheap for a reason...

Short of going to court (something no-one wants to do), I don't feel I have any options left, hence this review. If I can prevent anyone from spending their hard earned cash at Expansys, I'll feel better.

AVOID EXPANSYS AT ALL COSTS - THEY ARE NOTHING BUT IDIOTS WHO TAKE YOUR MONEY AND RUN.

Summary: DO NOT BUY ANYTHING FROM EXPANSYS