Expansys Reviews

Express Review on Expansys
by Sven - written on 16/01/09
Rating:

Expansys have double charged me for an item ordered a month ago and still have not delivered it even though they reported it as shipped a fortnight ago

I have written to their customer support twice and have not received a reply to either email

I have called them twice and both times the reps said they'd call me back but haven't

They vary between telling me that the item has been shipped/ not shipped but so far refuse to refund my money or give me the name of the courier used and a tracking number

I have had a refund of one of that charges made but only because I wrote to them warning them that I would be reporting a fraud to my credit card supplier if I didn't get my money back ASAP

Steer well clear of this bunch of cowboys

Absolutely appalling

Great Service, Fast Shipment. Overall Great Impression (165 words)
by - written on 08/08/08 (Useful, 111 readings)
Rating:

Great Customer Service is all I really need to say, I ordered my HTC Touch Cruise, as I have many other devices in the past from Expansys and it arrived via post the next day. I have been a pretty loyal customer for about 4 years and each time i've ordered (about 6 phones) they've always arrived on time. I have found their staff to be fairly ...  Read the complete review

Expansys: AVOID EXPANSYS AT ALL COSTS (379 words)
by Allastair Lindsay - written on 20/03/08
Rating:

My nightmare started when I bought a smartphone (HTC S710) from Expansys. Two months after purchase, a shard of metal flaked away from one of the keys leaving it sharp. This caused it to get caught on my trousers and thumb whenever I used it. This got worse over time. On top of this, the plastic coating on the rubber on the edge of the ...  Read the complete review

Express Review on Expansys
by Stuart - written on 20/02/08
Rating:

I ordered a Sony battery for a digital camera and it was delivered whilst i was travelling. On my return I placed the battery in the camera but it was faulty and didn't sit properly in the housing. I wrote to Expansys and they told me I could return the item and would send me an RMA form. I duly completed this and was then told as I had this product for more than ten days I was no longer entitled to a refund. I have contacted them several times since them asking where the ten day period comes into play in relation to the Consumer Credit Act definition of a reasonable time but they just refuse to answer me now.

Expansys: THE WORST WEB EXPERIERIENCE I HAVE EVER HAD - www.expansys.i ... (126 words)
by eamog - written on 31/01/07
Rating:

THE WORST WEB EXPERIERIENCE I HAVE EVER HAD - Expansys.ie I ordered products back on the 12th of December and they still haven't arrived. The worst part of it is the fact that the website gave no indication of this delay. The staff are rude and ignorant. I called to cancel and they didn't even ask why or care to much why I wanted ...  Read the complete review

Unprofessional (317 words)
by - written on 03/04/03 (Useful, 441 readings)
Rating:

Placed an order on 12/03/03, during the run up to the weekend, we made arrangements and confirm several times, for collection on the weekend. Drove 160miles single trip to the Manchester office before 2pm, only to find them closed. Made a complaint on Monday with the customer service manager, and heard nothing,left several messages and email,still ...  Read the complete review

Expansys - Pure Cowboys (320 words)
by - written on 03/02/03 (1749 readings)
Rating:

My original review of Expansys criticised the fact that the stock position reported by their website was inaccurate and included my opinion that they cared less about customer satisfaction than I thought appropriate. Anyway, here are the facts of my transaction: 21-01-03 Order placed for 2 items. Stock indication: delivery to ...  Read the complete review